Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 46007 Views
  • 77 replies
  • 26 likes
  • 46007 Views
  • 77 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 72670 Views
  • 268 replies
  • 21 likes
  • 72670 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5097 Views
  • 1 replies
  • 6 likes
  • 5097 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145158 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145158 Views
  • 0 replies
  • 26 likes

Superuser Contribution [PC-App] Musik hängt, kein Ton

PlanPremiumCountryGermany DevicePC AppOperating SystemWindows 10 My Question or IssueMoin.Wenn ich in der Desktop-App Musik an mache dann habe ich nicht selten das Problem, dass er zwar die Sekunden des Liedes runterzählt, ich aber nichts höre. Irgen...

  • Newbie
  • Plan Premium Country Germany   Device PC App Operating System Windows 10   My Question or Issue Moin. Wenn ich in der Desktop-App Musik an mache dann habe ich nicht selten das P...
  • Kiril
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution friend activity doesnt work.

PlanPremiumCountryNetherlandsDeviceDesktopOperating SystemWindows 10 My Question or Issuei cant see friend activity, but my settings for it are enabled. i also tried reinstalling spotify but it didnt help. my facebook is also connected.

  • Newbie
  • Plan Premium Country Netherlands Device Desktop Operating System Windows 10   My Question or Issue i cant see friend activity, but my settings for it are enabled. i also tried reinstal...
  • Jeremy
  • Spotify Legend
  • 484 Views
  • 7 replies
  • 4 likes
  • 484 Views
  • 7 replies
  • 4 likes

Superuser Contribution Strange issue with playing podcasts

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueI have noticed one strange issue. I have...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
  • Eni
  • Moderator
  • 793 Views
  • 10 replies
  • 0 likes
  • 793 Views
  • 10 replies
  • 0 likes

Superuser Contribution Couldn't update, now I can't reinstall

Hey, In the last couple of weeks Spotify kept failing at updating. Everytime I started it, it gave it a try, failed and gave an error (it started normally though afterwards). So now I tried to reinstall to see if it solves the problem, but now it won...

  • Regular
  • Hey,   In the last couple of weeks Spotify kept failing at updating. Everytime I started it, it gave it a try, failed and gave an error (it started normally though afterwards). So now I tried ...
  • CMo1171
  • Newbie
  • 719 Views
  • 8 replies
  • 0 likes
  • 719 Views
  • 8 replies
  • 0 likes

Superuser Contribution Cant download or remove traces of Spotify

I wanted to update spotify then it shot itselfI cant Reinstall it nor via Microsoft storeI found Left over files that i think that it might cause issues but i cannot remove itI also Cannot relocate files i am stuck with no optionsI can go on the webr...

  • Newbie
  • I wanted to update spotify then it shot itself I cant Reinstall it nor via Microsoft store I found Left over files that i think that it might cause issues but i cannot remove it I also Cannot relo...
  • Alex
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unwanted auto pause of music

PlanDuoCountryThe NetherlandsDevice Operating SystemWindows 10 My Question or IssueI updated my spotify on desktop earlier tonight, and ever since I cannot play a song through. It keeps on auto pausing the song approximately 30 seconds in, every time...

  • Music Fan
  • Plan Duo Country The Netherlands Device   Operating System Windows 10   My Question or Issue I updated my spotify on desktop earlier tonight, and ever since I cannot play a song t...
  • Kiril
  • Moderator
  • 1292 Views
  • 1 replies
  • 1 likes
  • 1292 Views
  • 1 replies
  • 1 likes

Solved!! Spotify cant play this right now

PlanPremiumCountryUnited KingdomDevicePCOperating SystemWindows 10 My Question or IssueSpotify outright refuses to play anything using the Windows 10 app. I get the standard message that "Spotify can't play this file right now"I can confirm Spotify w...

  • Casual Listener
  • Plan Premium Country United Kingdom Device PC Operating System Windows 10   My Question or Issue Spotify outright refuses to play anything using the Windows 10 app. I get the standard ...
  • thjones
  • Casual Listener
  • 1062 Views
  • 2 replies
  • 0 likes
  • 1062 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Is anyone having troubles with the friends feed?

PlanPremiumCountry Operating SystemWindows 10 My Question or IssueIs anyone having troubles with the friends feed?

  • Gig Goer
  • Plan Premium Country     Operating System Windows 10   My Question or Issue Is anyone having troubles with the friends feed?
  • Jeremy
  • Spotify Legend
  • 1584 Views
  • 15 replies
  • 1 likes
  • friends feed
  • 1584 Views
  • 15 replies
  • 1 likes

Solved!! [Desktop][Browse] show a link to the playlist/album which the current song is played from

If you are playing a song and click on the track title you are going to the album page even if the song is played from a playlist. That is an issue if you are listening to music and then navigate to another album to check something. We need to clearl...

Captura de pantalla 2022-02-11 a las 20.29.58.png Captura de pantalla 2022-02-11 a las 20.30.43.png
  • Regular
  • If you are playing a song and click on the track title you are going to the album page even if the song is played from a playlist.    That is an issue if you are listening to music and th...
  • rinopopo
  • Regular
  • 486 Views
  • 2 replies
  • 0 likes
  • Browse
    Desktop
  • 486 Views
  • 2 replies
  • 0 likes

Superuser Contribution Local files not syncing on mobile devices

Hello,Having issues viewing local songs on my iPhone 11. The songs display and play just fine on my pc ( Windows 10 ) but won't show on any playlists on my mobile device.I tried deleting my mobile app and re downloading the app but that just deleted ...

  • Casual Listener
  • Hello, Having issues viewing local songs on my iPhone 11. The songs display and play just fine on my pc ( Windows 10 ) but won't show on any playlists on my mobile device. I tried deleting my mobil...
  • Jeremy
  • Spotify Legend
  • 386 Views
  • 2 replies
  • 0 likes
  • local songs
  • 386 Views
  • 2 replies
  • 0 likes

Superuser Contribution After remove second monitor the buttons of minimize, max and close dont work anymore

PlanPremiumCountryBRDeviceDell InspironOperating SystemWindows 10 My Question or IssueAfter disconnect an second monitor, when spotify was open on the screen that was removed, the buttons for minimize, max and close are overlapped by three buttons li...

  • Casual Listener
  •   Plan Premium Country BR Device Dell Inspiron Operating System Windows 10   My Question or Issue After disconnect an second monitor, when spotify was open on the screen that was...
  • Novy
  • Moderator
  • 762 Views
  • 7 replies
  • 0 likes
  • Desktop
  • 762 Views
  • 7 replies
  • 0 likes

Superuser Contribution Remove 200 artists list limit

Please remove the two hundred artist listing limit of the desktop app, or make the list sortable by recently added on the website app that lists them all properly. This has been a problem since the beginning, almost 13 YEARS now!

  • Regular
  • Please remove the two hundred artist listing limit of the desktop app, or make the list sortable by recently added on the website app that lists them all properly. This has been a problem since the b...
  • MiSerafimTheGroovy
  • Casual Listener
  • 613 Views
  • 4 replies
  • 1 likes
  • 613 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify appear black screen for window 11

PlanPremiumCountryHong KongOperating SystemWindow 11 My Question or IssueI've tried reinstalling the app,allow access through firewall,basically all methods mentioned in previous cases but my Spotify still appeared blank when I open it.

  • Newbie
  •   Plan Premium Country Hong Kong Operating System Window 11   My Question or Issue I've tried reinstalling the app,allow access through firewall,basically all methods mentioned in ...
  • Ver
  • Spotify Legend
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Liked songs discrepancy

PlanPremiumCountryCanadaDeviceLenovo Y50-70Operating SystemWindows 10 My Question or IssueNot all liked song from an artist shows up in the liked song playlist

  • Casual Listener
  • Plan Premium Country Canada Device Lenovo Y50-70 Operating System Windows 10   My Question or Issue Not all liked song from an artist shows up in the liked song playlist
  • Jeremy
  • Spotify Legend
  • 403 Views
  • 3 replies
  • 1 likes
  • 403 Views
  • 3 replies
  • 1 likes

Superuser Contribution Discord presence and device connection not working

PlanFreeCountryUSADeviceEvoo Gaming LP5 LaptopOperating SystemWindows 10, Version 10.0.19043, Build 19043 My Question or IssueThis is an issue that has only appeared recently. When playing Spotify through the Windows desktop program, the Discord pres...

  • Casual Listener
  • Plan Free Country USA Device Evoo Gaming LP5 Laptop Operating System Windows 10, Version 10.0.19043, Build 19043   My Question or Issue This is an issue that has only appeared recently...
  • captainluck
  • Music Fan
  • 761 Views
  • 4 replies
  • 2 likes
  • 761 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify is showing the wrong time

PlanPremium CountryTurkey Operating SystemWindows 10 My Question or Issue:Hello music lovers! I have a problem on my desktop app for 2-3 weeks. I am using Spotify usually on my desktop and lately i've realized that friends activities show totally the...

  • Newbie
  •   Plan Premium   Country Turkey     Operating System Windows 10   My Question or Issue: Hello music lovers! I have a problem on my desktop app for 2-3 weeks. I am...
  • Jeremy
  • Spotify Legend
  • 1914 Views
  • 4 replies
  • 3 likes
  • 1914 Views
  • 4 replies
  • 3 likes

"-page" at the end of the link.

Hello. A few days ago this was working fine, but something happened. When using the web player (regardless of the web browser you use), entering the "Recommended for today" tab (or some similar tab) accesses correctly, but when you refresh the tab a ...

  • Newbie
  • Hello.   A few days ago this was working fine, but something happened.   When using the web player (regardless of the web browser you use), entering the "Recommended for today" tab (or ...
  • 255 Views
  • 0 replies
  • 0 likes
  • App & Features
  • 255 Views
  • 0 replies
  • 0 likes

Superuser Contribution Selecting range of songs sometimes selects up to start of playlist by accident

PlanPremiumCountryUKDevicePCOperating SystemWindows 7 My Question or IssueSteps:1. Single click a song somewhere in the middle of a playlist to select it.2. Hold shift+click to click another song near the selected song (Can be above or below, doesn't...

  • Music Fan
  • Plan Premium Country UK Device PC Operating System Windows 7   My Question or Issue Steps: 1. Single click a song somewhere in the middle of a playlist to select it. 2. Hold shift+cl...
  • OpusMagnum
  • Music Fan
  • 529 Views
  • 6 replies
  • 0 likes
  • 529 Views
  • 6 replies
  • 0 likes

Superuser Contribution arrow keys don't work anymore and it's been happening since a week ago

I've tried uninstalling it and reinstalling it. I don't have a clue what to do anymore, it's so annoying, having to use the scroller. Spotify has had many problems with this exact thing, and I tried submitting a post, but something unfortunately went...

  • Casual Listener
  • I've tried uninstalling it and reinstalling it. I don't have a clue what to do anymore, it's so annoying, having to use the scroller. Spotify has had many problems with this exact thing, and I tried ...
  • Alex
  • Spotify Legend
  • 3844 Views
  • 28 replies
  • 0 likes
  • 3844 Views
  • 28 replies
  • 0 likes

Superuser Contribution Make playlist play one after another

Hello, I have 5 playlists (named Playlist 1, 2, 3, etcc..) and I am looking to see if it is possible that as soon as Playlist 1 is complete- Playlist 2 starts. Is this possible?

  • Newbie
  • Hello,   I have 5 playlists (named Playlist 1, 2, 3, etcc..) and I am looking to see if it is possible that as soon as Playlist 1 is complete- Playlist 2 starts.   Is this possible?
  • Alex
  • Spotify Legend
  • 6965 Views
  • 5 replies
  • 1 likes
  • Windows
  • 6965 Views
  • 5 replies
  • 1 likes