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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2088 Views

0 replies

4 likes

  • 2088 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

150775 Views

83 replies

27 likes

  • 150775 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

138786 Views

294 replies

22 likes

  • 138786 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11285 Views

1 replies

6 likes

  • 11285 Views
  • 1 replies
  • 6 likes

Solved!!Superuser Contribution Window 10 Black Screen

Window 10 Black ScreenI need help with itPlanFreeCountryUKDeviceLaptopOperating SystemWindow 10 I am using Microsoft store that Spotify App and there have a black screen when I opened it and I tried lots of ways but still cannot solve it (like Window...

Newbie

Window 10 Black Screen I need help with it Plan Free Country UK Device Laptop Operating System Window 10   I am using Microsoft store that Spotify App and there have a black screen wh...

Alex

Spotify Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connecting to other device

I have problem with PC application on Windows 10. We are using Family plan. The problem start when another use from family plan (my wife) connect her mobile to android auto my PC application start to play on her phone. I have only this problem on PC ...

Newbie

    I have problem with PC application on Windows 10. We are using Family plan. The problem start when another use from family plan (my wife) connect her mobile to android auto my PC appl...

CarlosE

Spotify Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution All album art is missing

PlanPremiumCountryNLDevice Operating SystemWindows 10 My Question or IssueSince a couple of weeks all album art has disappeared in the windows 10 spotify desktop app. See below for an example.Have tried all the regular stuff, like:- re-install- clean...

Casual Listener

Plan Premium Country NL Device   Operating System Windows 10   My Question or Issue Since a couple of weeks all album art has disappeared in the windows 10 spotify desktop app. Se...

Brian687

Newbie

3335 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Install Spotify (both via full setup and normal one)

PlanPremiumCountryPolandDeviceDesktopOperating SystemWindows 10 21H2 Enterprise My Question or IssueHi there,since a week or so I am not able to use my desktop app of Spotify anymore on a specific device. Just to give you more context: I had a black ...

Casual Listener

  Plan Premium Country Poland Device Desktop Operating System Windows 10 21H2 Enterprise   My Question or Issue Hi there, since a week or so I am not able to use my deskt...

UweSchene

Newbie

2821 Views

3 replies

0 likes

instalation
windows10
  • 2821 Views
  • 3 replies
  • 0 likes

Superuser Contribution Make panels, that have a scrollbar, moveable using arrow keys!

It's so annoying: There is a panel of e.g. playlists and there is a scrollbar at the right side. So you think you can scroll using your typical arrow key. Put nope - it's not working.It's scrolling by mouse/finger. So should not be a big deal to get ...

Visitor

It's so annoying: There is a panel of e.g. playlists and there is a scrollbar at the right side. So you think you can scroll using your typical arrow key. Put nope - it's not working. It's scrolling...

oppej

Casual Listener

682 Views

4 replies

1 likes

  • 682 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution 2021 year playlists are not showing

PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueI can't find My playlists of 2021 years. I know, that there are created playlists with songs, which are listened in a year. I don't know, what is name of this...

Roadie

  Plan Premium Country Slovakia Device Dell Inspiron Operating System Windows 10   My Question or Issue I can't find My playlists of 2021 years. I know, that there are created pl...

Jeremy

Spotify Legend

609 Views

1 replies

0 likes

WebPlayer
  • 609 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] fix the White start

When desktop app starts-it's extremaly in white color blinks. That's very uncomfortable and harmful to the eyes. Fix that, please

Casual Listener

When desktop app starts-it's extremaly in white color blinks. That's very uncomfortable and  harmful to the eyes. Fix that, please

Christian2011

Casual Listener

1496 Views

8 replies

1 likes

Desktop
  • 1496 Views
  • 8 replies
  • 1 likes

Superuser Contribution Lyrics are noticeably ahead when a song plays back-to-back to another

PlanPremiumCountryFinland DeviceDesktop, Galaxy S10Operating SystemWindows 10 Pro, Android 11Spotify VersionSpotify for Windows 1.1.72.439.gc253025e (desktop), 8.6.80.1014 (phone) My Question or IssueWhen a song is played manually, its lyrics are syn...

Newbie

Plan Premium Country Finland   Device Desktop, Galaxy S10 Operating System Windows 10 Pro, Android 11 Spotify Version Spotify for Windows 1.1.72.439.gc253025e (desktop), 8.6.80.1014 (p...

CarlosE

Spotify Legend

735 Views

1 replies

0 likes

  • 735 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyric encode

PlanPremiumCountryVietnamDeviceSportify for WindowsOperating SystemWindows 10 My Question or Issue:Dear support team,Can you help fix the lyric function work with Unicode characters? The lyrics display well on mobile but seem not to support our langu...

Newbie

Plan Premium Country Vietnam Device Sportify for Windows Operating System Windows 10   My Question or Issue: Dear support team, Can you help fix the lyric function work with Unicode c...

Kiril

Moderator

983 Views

3 replies

0 likes

lyric
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Superuser Contribution Songs stop after 10 seconds on Windows PC

Since earlier this week, Spotify seems to be broken. All songs stop after 10 seconds of playing. The timer still moves, but it just goes silent. Moving forwards or backwards using the slider does no good. Moreover, when I select a song or skip a song...

Casual Listener

Since earlier this week, Spotify seems to be broken. All songs stop after 10 seconds of playing. The timer still moves, but it just goes silent. Moving forwards or backwards using the slider does no ...

Eni

Moderator

3835 Views

4 replies

2 likes

  • 3835 Views
  • 4 replies
  • 2 likes

[Desktop][Other] Less advertising in balance with how many songs are played

This is a problem: more and more, spotify has been playing advertisement between the songs. This is how it's going in my account:Song playedAdvertisementSong playedAdvertisement.And so on and on. It's an abuse, in my perspective, since I use the plat...

Visitor

This is a problem: more and more, spotify has been playing advertisement between the songs. This is how it's going in my account: Song played Advertisement Song played Advertisement. And so on a...

334 Views

0 replies

0 likes

Desktop
Other
  • 334 Views
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Superuser Contribution Local files not working

Hello, I am trying to upload my test music onto spotify, but the local files "tab" is not appearing on the left side.

Casual Listener

Hello, I am trying to upload my test music onto spotify, but the local files "tab" is not appearing on the left side.

Alex

Spotify Legend

500 Views

3 replies

0 likes

  • 500 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Ads not playing?

PlanFreeCountryPolandDeviceSamsung Galaxy A50/PCOperating SystemAndroid 11/Win 10My Question or IssueHello, i recently got my account here and i didnt upgrade it to the premium or free trial, but despite that i didnt get any ads (on phone and PC whil...

Casual Listener

Plan Free Country Poland Device Samsung Galaxy A50/PC Operating System Android 11/Win 10 My Question or Issue Hello, i recently got my account here and i didnt upgrade it to the premium or f...

marcin16

Casual Listener

1394 Views

2 replies

0 likes

  • 1394 Views
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Re: Friend feed empty - only shows "Connect with Facebook"

This is ridiculous - I'll connect Facebook again & again, this problem persists. Still wants me to connect facebook when I log out & back in. No friends show up, only a couple of the most recently followed accounts from Spotify direct. Spotify for Wi...

Music Fan

This is ridiculous - I'll connect Facebook again & again, this problem persists. Still wants me to connect facebook when I log out & back in. No friends show up, only a couple of the most rec...

MattSuda

Spotify Star

1403 Views

6 replies

0 likes

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Superuser Contribution Can't play spotify from desktop client

I am using a laptop with Windows and since few days back I can't play music (with/without headset) from the desktop client.It works in the webplayer.I have restarted the client, logged in/out, uninstall/install again without success.

Regular

I am using a laptop with Windows and since few days back I can't play music (with/without headset) from the desktop client. It works in the webplayer. I have restarted the client, logged in/out, un...

MafeG

Spotify Legend

1214 Views

11 replies

0 likes

  • 1214 Views
  • 11 replies
  • 0 likes

Solved!! Unable to use desktop app on Windows 11 Pro 64-bit - only shows black screen

PlanPremium CountryDeviceOperating SystemWindows 11 Pro 64-bitMy Question or IssueI am unable to use the Spotify desktop app after I login.When I first install the app the login screen does open, but after logging in the screen goes black.This can be...

Visitor

  Plan Premium   Country Device Operating System Windows 11 Pro 64-bit My Question or Issue I am unable to use the Spotify desktop app after I login. When I first install th...

user-removed

Not applicable

1329 Views

1 replies

0 likes

black-screen
windows 11
  • 1329 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Episodes Missing on Desktop for Mac

PlanPremiumCountryArgentinaDeviceMacbook Pro 2017Operating SystemmacOS Monterey My Question or IssueHi guys!I'm following THIS podcast and suddenly the application for desktop (Mac) just stopped showing new episodes in October. The newest episode tha...

Casual Listener

Plan Premium Country Argentina Device Macbook Pro 2017 Operating System macOS Monterey   My Question or Issue Hi guys! I'm following THIS podcast and suddenly the application for desk...

StenR

Newbie

2060 Views

8 replies

0 likes

  • 2060 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution [Web Player] Collapsed Chrome tab group prevents playback after song ends

When I add the Spotify Web Player to a Tab Group in Chrome and collapse it, playback ends at the end of the current track.

Newbie

When I add the Spotify Web Player to a Tab Group in Chrome and collapse it, playback ends at the end of the current track. 

MafeG

Spotify Legend

1537 Views

1 replies

0 likes

Web Player
  • 1537 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error Code accesspoint 39

PlanPremiumCountryVietnam DevicePCOperating SystemWindows 10 My Question or IssueI have just set up my new desktop PC, however, Spotify keeps having the error code accesspoint:39. If I try to log out and log back in again, it sends the error, prevent...

Newbie

Plan Premium Country Vietnam   Device PC Operating System Windows 10   My Question or Issue I have just set up my new desktop PC, however, Spotify keeps having the error code acc...

Alex

Spotify Legend

1444 Views

1 replies

0 likes

  • 1444 Views
  • 1 replies
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Superuser Contribution can't shut the music and can't delete the program

My Question or IssueRight now, i can't use the sound on my computer because Spotify is lagging... In the past, I downloaded and deleted the spotify program on my computer several times because after a while using the program, it would stop working, i...

Newbie

My Question or Issue Right now, i can't use the sound on my computer because Spotify is lagging...   In the past, I downloaded and deleted the spotify program on my computer several times bec...

MafeG

Spotify Legend

1030 Views

1 replies

0 likes

Bug Windows
Lagging
Music Doesn't Stop
program
Spotify app for desktop
Spotify Doesn't Work
Windows 10
  • 1030 Views
  • 1 replies
  • 0 likes