Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
PlanPremiumCountryPolandDeviceDesktopOperating SystemWindows 10 21H2 Enterprise My Question or IssueHi there,since a week or so I am not able to use my desktop app of Spotify anymore on a specific device. Just to give you more context: I had a black ...
Plan Premium Country Poland Device Desktop Operating System Windows 10 21H2 Enterprise My Question or Issue Hi there, since a week or so I am not able to use my deskt...
Newbie
2661 Views
3 replies
0 likes
It's so annoying: There is a panel of e.g. playlists and there is a scrollbar at the right side. So you think you can scroll using your typical arrow key. Put nope - it's not working.It's scrolling by mouse/finger. So should not be a big deal to get ...
It's so annoying: There is a panel of e.g. playlists and there is a scrollbar at the right side. So you think you can scroll using your typical arrow key. Put nope - it's not working. It's scrolling...
Casual Listener
657 Views
4 replies
1 likes
PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueI can't find My playlists of 2021 years. I know, that there are created playlists with songs, which are listened in a year. I don't know, what is name of this...
Plan Premium Country Slovakia Device Dell Inspiron Operating System Windows 10 My Question or Issue I can't find My playlists of 2021 years. I know, that there are created pl...
Spotify Legend
571 Views
1 replies
0 likes
When desktop app starts-it's extremaly in white color blinks. That's very uncomfortable and harmful to the eyes. Fix that, please
When desktop app starts-it's extremaly in white color blinks. That's very uncomfortable and harmful to the eyes. Fix that, please
Casual Listener
1435 Views
8 replies
1 likes
PlanPremiumCountryFinland DeviceDesktop, Galaxy S10Operating SystemWindows 10 Pro, Android 11Spotify VersionSpotify for Windows 1.1.72.439.gc253025e (desktop), 8.6.80.1014 (phone) My Question or IssueWhen a song is played manually, its lyrics are syn...
Plan Premium Country Finland Device Desktop, Galaxy S10 Operating System Windows 10 Pro, Android 11 Spotify Version Spotify for Windows 1.1.72.439.gc253025e (desktop), 8.6.80.1014 (p...
Spotify Legend
710 Views
1 replies
0 likes
PlanPremiumCountryVietnamDeviceSportify for WindowsOperating SystemWindows 10 My Question or Issue:Dear support team,Can you help fix the lyric function work with Unicode characters? The lyrics display well on mobile but seem not to support our langu...
Plan Premium Country Vietnam Device Sportify for Windows Operating System Windows 10 My Question or Issue: Dear support team, Can you help fix the lyric function work with Unicode c...
Moderator
943 Views
3 replies
0 likes
Since earlier this week, Spotify seems to be broken. All songs stop after 10 seconds of playing. The timer still moves, but it just goes silent. Moving forwards or backwards using the slider does no good. Moreover, when I select a song or skip a song...
Since earlier this week, Spotify seems to be broken. All songs stop after 10 seconds of playing. The timer still moves, but it just goes silent. Moving forwards or backwards using the slider does no ...
Moderator
3699 Views
4 replies
2 likes
This is a problem: more and more, spotify has been playing advertisement between the songs. This is how it's going in my account:Song playedAdvertisementSong playedAdvertisement.And so on and on. It's an abuse, in my perspective, since I use the plat...
This is a problem: more and more, spotify has been playing advertisement between the songs. This is how it's going in my account: Song played Advertisement Song played Advertisement. And so on a...
319 Views
0 replies
0 likes
Hello, I am trying to upload my test music onto spotify, but the local files "tab" is not appearing on the left side.
Hello, I am trying to upload my test music onto spotify, but the local files "tab" is not appearing on the left side.
Spotify Legend
475 Views
3 replies
0 likes
PlanFreeCountryPolandDeviceSamsung Galaxy A50/PCOperating SystemAndroid 11/Win 10My Question or IssueHello, i recently got my account here and i didnt upgrade it to the premium or free trial, but despite that i didnt get any ads (on phone and PC whil...
Plan Free Country Poland Device Samsung Galaxy A50/PC Operating System Android 11/Win 10 My Question or Issue Hello, i recently got my account here and i didnt upgrade it to the premium or f...
Casual Listener
1367 Views
2 replies
0 likes
This is ridiculous - I'll connect Facebook again & again, this problem persists. Still wants me to connect facebook when I log out & back in. No friends show up, only a couple of the most recently followed accounts from Spotify direct. Spotify for Wi...
This is ridiculous - I'll connect Facebook again & again, this problem persists. Still wants me to connect facebook when I log out & back in. No friends show up, only a couple of the most rec...
Spotify Star
1346 Views
6 replies
0 likes
I am using a laptop with Windows and since few days back I can't play music (with/without headset) from the desktop client.It works in the webplayer.I have restarted the client, logged in/out, uninstall/install again without success.
I am using a laptop with Windows and since few days back I can't play music (with/without headset) from the desktop client. It works in the webplayer. I have restarted the client, logged in/out, un...
Spotify Legend
1184 Views
11 replies
0 likes
PlanPremium CountryDeviceOperating SystemWindows 11 Pro 64-bitMy Question or IssueI am unable to use the Spotify desktop app after I login.When I first install the app the login screen does open, but after logging in the screen goes black.This can be...
Plan Premium Country Device Operating System Windows 11 Pro 64-bit My Question or Issue I am unable to use the Spotify desktop app after I login. When I first install th...
Not applicable
1300 Views
1 replies
0 likes
PlanPremiumCountryArgentinaDeviceMacbook Pro 2017Operating SystemmacOS Monterey My Question or IssueHi guys!I'm following THIS podcast and suddenly the application for desktop (Mac) just stopped showing new episodes in October. The newest episode tha...
Plan Premium Country Argentina Device Macbook Pro 2017 Operating System macOS Monterey My Question or Issue Hi guys! I'm following THIS podcast and suddenly the application for desk...
Newbie
2030 Views
8 replies
0 likes
When I add the Spotify Web Player to a Tab Group in Chrome and collapse it, playback ends at the end of the current track.
When I add the Spotify Web Player to a Tab Group in Chrome and collapse it, playback ends at the end of the current track.
Spotify Legend
1479 Views
1 replies
0 likes
PlanPremiumCountryVietnam DevicePCOperating SystemWindows 10 My Question or IssueI have just set up my new desktop PC, however, Spotify keeps having the error code accesspoint:39. If I try to log out and log back in again, it sends the error, prevent...
Plan Premium Country Vietnam Device PC Operating System Windows 10 My Question or Issue I have just set up my new desktop PC, however, Spotify keeps having the error code acc...
Spotify Legend
1415 Views
1 replies
0 likes
My Question or IssueRight now, i can't use the sound on my computer because Spotify is lagging... In the past, I downloaded and deleted the spotify program on my computer several times because after a while using the program, it would stop working, i...
My Question or Issue Right now, i can't use the sound on my computer because Spotify is lagging... In the past, I downloaded and deleted the spotify program on my computer several times bec...
Spotify Legend
1012 Views
1 replies
0 likes
PlanPremiumCountrySpainDevicePCOperating SystemWindows 10 My Question or IssueI'd like to know what does this symbol mean, is it that the person shared it with me? Because I can also edit the playlist, by removing songs or adding
Plan Premium Country Spain Device PC Operating System Windows 10 My Question or Issue I'd like to know what does this symbol mean, is it that the person shared it with me? Because I ...
Spotify Star
3962 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevice2015 Lenovo Y50-70 (resolution 1920x1080@125% scaling)Operating SystemWindows 10 My Question or IssueWhen I'm using the lyrics feature... the lyrics shifts on and off center based on lyrics length, is it possible to set ...
Plan Premium Country Canada Device 2015 Lenovo Y50-70 (resolution 1920x1080@125% scaling) Operating System Windows 10 My Question or Issue When I'm using the lyrics feature... t...
Spotify Legend
2194 Views
1 replies
0 likes
PlanPremiumCountryEstoniaDevicePCOperating SystemWindows 10 My Question or IssueI have problem for login in on my PC app. It works as a web player and on my Mac and iPhone. I tried every possible solution found on the internet, restarted, reinstalled...
Plan Premium Country Estonia Device PC Operating System Windows 10 My Question or Issue I have problem for login in on my PC app. It works as a web player and on my Mac and i...
Moderator
433 Views
1 replies
0 likes
