Windows app unsynced and inconsistent.

[hokuyo]

Plan

Premium

Country

United States

Device

Acer laptop

Operating System

Windows 11

My Question or Issue

I just redownloaded Spotify and the desktop app has been running awfully. The only time a song will play is if it's put in a playlist.

The mobile app and web player work fine, but not the desktop app, which is unsynced from the other 2. Anything I can do?

[Taylith]

Hello @hokuyo , thanks for reaching out.

Firstly, I'm going to ask that you download the Microsoft Store version of the app.

Perhaps we can try some steps to deal with it and see where to go from there, yeah?

• check whether the app does the same on a different PC
• Try a different network connection
• Log out of your account and back in.
• Disable features like VPNs.

Good luck, let me know how it goes 😄

[hokuyo]

 * Do not have access to another PC

* Do not have access to another wi-fi network

* Tried multiple times, did not work

* Do not have VPNs on my computer.

[Taylith]

Hello once again @hokuyo,

Looks like this issue has already been reported here and Spotify's tech folks are currently investigating it, so check out the thread and make sure to Subscribe so you don't miss out on any updates on the matter.

Have a nice day 🎼