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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133835 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 133835 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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I cannot get spotify premium on my account anymore

PlanFree but I used to have premiumCountryUnited StatesMy Question or IssueI used to have Spotify premium but I cancelled my plan a few months ago, however now I want to require Spotify Premium and every time I try to upgrade the message of "Somethin...

  • Visitor
  • Plan Free but I used to have premium Country United States My Question or Issue I used to have Spotify premium but I cancelled my plan a few months ago, however now I want to require Spotify Pre...
  • Billy-J
  • Spotify Star
  • 105 Views
  • 1 replies
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  • 105 Views
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[Desktop] Optimising the Spotify app on Windows

Currently the Spotify app on Windows 10, whether it be from the Windows store or not, runs like garbage. Would it be possible to optimise the app so it runs as well as it does on IOS and Android?

  • Visitor
  • Currently the Spotify app on Windows 10, whether it be from the Windows store or not, runs like garbage. Would it be possible to optimise the app so it runs as well as it does on IOS and Android?&nbs...
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  • Desktop
  • 119 Views
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no sound on Windows

Hi everybody,I have the Problem that since few weeks i have no sound on Windows 10. I use the desktop app of germany and the free version of Spotify. I done everything. I installed it new, restart the Laptop from Lenovo etc. I does not have any clue ...

  • Casual Listener
  • Hi everybody, I have the Problem that since few weeks i have no sound on Windows 10. I use the desktop app of germany and the free version of Spotify. I done everything. I installed it new, restart ...
  • LeaKüpper
  • Casual Listener
  • 162 Views
  • 1 replies
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  • Windows 10 Application
  • 162 Views
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Superuser Contribution "No podemos reproducir esto hasta que permitas a este artista en la app de Spotify de teléfono"

Con un artista en concreto me aparece el mensaje "No podemos reproducir esto hasta que permitas a este artista en la app de Spotify de teléfono". Y efectivament no lo puedo reproudcir. Me aparece por igual en mi ordenador personal (MacBook Pro) como ...

  • Visitor
  • Con un artista en concreto me aparece el mensaje "No podemos reproducir esto hasta que permitas a este artista en la app de Spotify de teléfono". Y efectivament no lo puedo reproudcir.   ...
  • Mihail
  • Spotify Legend
  • 4958 Views
  • 10 replies
  • 4 likes
  • 4958 Views
  • 10 replies
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Superuser Contribution Getting the regular Spotify, not the Windows 10 Store version

Plan - PremiumCountry - USADevice - Windows Laptop w/ Fulla2 DAC/AMP2016)Operating System - Windows 10 Pro x64 My Question or Issue - I run an addon for Spotify that requires the actual software, not the Windows 10 Store version. I have tried several...

  • Regular
  • Plan - Premium Country - USA Device - Windows Laptop w/ Fulla2 DAC/AMP2016) Operating System - Windows 10 Pro x64   My Question or Issue - I run an addon for Spotify that requires the act...
  • Mihail
  • Spotify Legend
  • 16336 Views
  • 19 replies
  • 1 likes
  • 16336 Views
  • 19 replies
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Superuser Contribution Moving about within long podcasts on Garmin Spotify

PlanPremiumCountry UKDeviceGarmin Fenix 5+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I tend to find the Spotify app on Garmin smartwatches (i have the Fenix 5+) tends to crash in between sessions, so for example, aft...

  • Newbie
  • Plan Premium Country  UK Device Garmin Fenix 5+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I tend to find the Spotify app on Garmin...
  • Xenia
  • Moderator
  • 1184 Views
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  • 1184 Views
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How to check Offline & cached music

PlanPremiumCountryItalyDeviceAsus TUG FA506IVOperating SystemWindows 10 My Question or IssueHi everyone, I figured out only today how to check the downloaded music on my phone, which was quite nice.However, when looking for something similar for my l...

  • Newbie
  • Plan Premium Country Italy Device Asus TUG FA506IV Operating System Windows 10   My Question or Issue Hi everyone, I figured out only today how to check the downloaded music on my ph...
  • dinomight
  • Spotify Star
  • 328 Views
  • 1 replies
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  • 328 Views
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Superuser Contribution Spotify app for W10 out of service

PlanPremiumCountrySpainDeviceASUS F550L core i7, 8GB RAMOperating Systemwindows 10 version 1903 x64 My Question or IssueThe App does not start! I cannot use it!

  • Casual Listener
  • Plan Premium Country Spain Device ASUS F550L core i7, 8GB RAM Operating System windows 10 version 1903 x64   My Question or Issue The App does not start! I cannot use it!
  • Alex
  • Moderator
  • 424 Views
  • 3 replies
  • 1 likes
  • desktop app
  • 424 Views
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Windows 10 Error Code 50

I recently removed the Spotify app from my Windows 10 computer, and when I tried to download the desktop version, it gave me an error code 50 telling me it can't connect to the internet. I click "retry", and then it tells me the installer is corrupt....

  • Visitor
  • I recently removed the Spotify app from my Windows 10 computer, and when I tried to download the desktop version, it gave me an error code 50 telling me it can't connect to the internet. I click "ret...
  • empidist
  • Visitor
  • 1489 Views
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  • 1489 Views
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Superuser Contribution Liked Songs playlist does not match Songs playlist on Desktop

After the recent update to Spotify the user experience has fallen below the expectations of a long-time premium subscriber. I mainly use Spotify by liking a song and listening to the playlist of songs that I've previously liked on my PC and iPhone. A...

  • Newbie
  • After the recent update to Spotify the user experience has fallen below the expectations of a long-time premium subscriber. I mainly use Spotify by liking a song and listening to the playlist of song...
  • Ver
  • Moderator
  • 673 Views
  • 2 replies
  • 11 likes
  • 673 Views
  • 2 replies
  • 11 likes

Dual Monitors Different Resolution Issue

Starting spotify on my second monitor running at 1920x1080p and then dragging it to the larger 2560x1440p monitor creates a weird fullscreen issue. I've tried changing all of the compatability settings under spotify to no avail. Here's an printscreen...

  • Newbie
  • Starting spotify on my second monitor running at 1920x1080p and then dragging it to the larger 2560x1440p monitor creates a weird fullscreen issue.  I've tried changing all of the compatability ...
  • afozbek
  • Visitor
  • 2707 Views
  • 7 replies
  • 10 likes
  • Windows
  • 2707 Views
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Superuser Contribution I can't play any song

PlanPremiumCountryIndoneisaDeviceAsus A442UROperating SystemWindows 10 My Question or IssueI can't play any song on my spotify. my web player and phone are working just fine but my desktop app can't do anything. My playlist wont sync too.

  • Visitor
  • Plan Premium Country Indoneisa Device Asus A442UR Operating System Windows 10   My Question or Issue I can't play any song on my spotify. my web player and phone are working just fine ...
  • Ivan
  • Spotify Legend
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution HOW DO I CHANGE MY SIGNATURE?

Hi, I'm an old community member but I havent been in touch with all the changes that have happened in the recent years. I used to know how to change my signature every time I make a post but right now I don't know how. Please can anybody help me out ...

  • Community Legend
  • Hi, I'm an old community member but I havent been in touch with all the changes that have happened in the recent years. I used to know how to change my signature every time I make a post but right no...
  • Elena
  • Moderator
  • 417 Views
  • 6 replies
  • 0 likes
  • 417 Views
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Superuser Contribution App freezes when searching

PlanPremiumCountryUkraineDeviceHP Envy Operating Systemlatest Windows 10 (2004, build 19041.450) My Question or IssueWhen searching - app freeze for ever. Helps only killing the process.Tried clean reinstallation - helps only until app auto update

  • Casual Listener
  • Plan Premium Country Ukraine Device HP Envy  Operating System latest Windows 10 (2004, build 19041.450)   My Question or Issue When searching - app freeze for ever. Helps only kil...
  • Ivan
  • Spotify Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Solved!! Start Menu icon - can I change it to the regular Spotify logo?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueI have Spotify pinned to the Start menu. But I find it hard to locate the icon because it's always changing graphics to show various playlists, artists, etc., see attached. I...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue I have Spotify pinned to the Start menu. But I find it hard to locate the icon because it's always...
  • dinomight
  • Spotify Star
  • 3429 Views
  • 3 replies
  • 0 likes
  • 3429 Views
  • 3 replies
  • 0 likes

Podcasts will not play

I was listening to a podcast on my phone this morning, walked into work and wanted to continue listening and now, not a single podcast will play on my computer. I can play songs on my computer, but I cannot play any podcast. I have logged out of my d...

  • Casual Listener
  • I was listening to a podcast on my phone this morning, walked into work and wanted to continue listening and now, not a single podcast will play on my computer.  I can play songs on my computer,...
  • or50323
  • Visitor
  • 8372 Views
  • 6 replies
  • 2 likes
  • 8372 Views
  • 6 replies
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Desktop app needs to have the album image showing while playing music BROUGHT BACK

One of Spotify's recent updates removed the box with the image of whatever song is currently playing and normally that's what helps me know if I've actually heard a song before or if it's deja vu. It's so weird that it's gone and I wish that they'd b...

  • Newbie
  • One of Spotify's recent updates removed the box with the image of whatever song is currently playing and normally that's what helps me know if I've actually heard a song before or if it's deja vu. It...
  • 55 Views
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  • 1 likes
  • 55 Views
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  • 1 likes

Its been a few years but..

Where is the idea discussion post/topic.. there was one back in 2012.. lolI wanted to throw idea - since I been waiting a better way to catalogue my playlist songs.

  • Music Fan
  • Where is the idea discussion post/topic.. there was one back in 2012.. lol I wanted to throw idea - since I been waiting a better way to catalogue my playlist songs.    
  • Rim4
  • Music Fan
  • 196 Views
  • 1 replies
  • 0 likes
  • idea
  • 196 Views
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Possible solution to SOME local files missing.

Okay, so I've been syncing my local files and for some reason there's always been a few songs missing, like 1% or something.It's not that they're another format than mp3 iether.I've finally figured it out. Maybe it's old news, but I wanted to spare s...

  • Regular
  • Okay, so I've been syncing my local files and for some reason there's always been a few songs missing, like 1% or something. It's not that they're another format than mp3 iether. I've finally figur...
  • Rim4
  • Music Fan
  • 360 Views
  • 5 replies
  • 3 likes
  • 360 Views
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Solved!! Spotify insists on being offline, despite PC having internet access

PlanPremiumCountryMexicoDeviceDesktop PCOperating SystemWindows 10App version1.1.40.508.gd5bc2931 My Question or IssueI've had this issue for months. MONTHS. I've only been able to listen to Spotify through my phone, since the windows app has just re...

  • Casual Listener
  • Plan Premium Country Mexico Device Desktop PC Operating System Windows 10 App version 1.1.40.508.gd5bc2931   My Question or Issue I've had this issue for months. MONTHS. I've only be...
  • Kladinov
  • Casual Listener
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes