Spotify Windows 10 song will stop but the seekbar continues

[EERIEVERSIBLE]

Plan

Premium

Country

Australia

Device

PC

Operating System

Windows 10

Version

Spotify for Windows
1.1.91.824.g07f1e963

My Question or Issue

Sometimes, randomly, the song I'm listening to will stop playing, but the seekbar continues playing. The only way I can fix it is by restarting the song. It's really annoying.

[Dian]

Hey @EERIEVERSIBLE,

Thanks for posting in the Community.

Could you try performing a clean reinstall of the app as described here, just to make sure, that you're running a fresh installation of the app? 

What other troubleshooting steps have you tried? It's important to try and reproduce this issue with a different account on the same device and with your account on another device so we can exclude account related issues. Same goes for the internet connection - try switching it with a hot spot from a mobile device for example.

Let us know how that went,

Cheers!

[EERIEVERSIBLE]

I tried the clean reinstall and it just didnt work. I also tried just uninstalling and reinstalling prior and that didnt work either. I looked it up and found a suggestion to clear the cache, but i couldnt find an option to do that anywhere. should i just use the browser, rather than the app?

[Dian]

Hey @EERIEVERSIBLE,

Thanks for the reply.

For the time being you can use the web browser while we help you out with the troubleshooting, yes.

Is it possible for you to try a different account on your device to see if the issue persists? Also try switching network connections, e.g. with a hot spot from your phone.

Let us know how that went,

Cheers!