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Hey, Spotify is not launching for me in Windows 10. I've uninstalled/reinstalled to no avail. After reading some other posts on here, I'm attempting to delete the Local appdata folder, but there is one folder within the subfolders of this Spotify folder that I cannot delete called "index.dat". It's located here: C:\Users\%user%\AppData\Local\Spotify\Storage. When I try to click on this folder I see the error "The directory name is invalid." How can I delete this?
Solved! Go to Solution.
That was a good error! I forgot that you have to include a special tag to delete the folder even if it has contents.
Try this:
rmdir /s C:\Users\%user%\AppData\Local\Spotify\
If that doesn't help, then there's an utility called Unlocker. Maybe that will help. 🙂
Keep me posted!
Hey @deesker
First thing I'd try is restarting the computer and then trying to get rid of the folder again.
Safe Mode should help too, but let's try simple restart first. 🙂
Let me know how it goes!
Unfortunately I already tried restarting and deleting, but it didn't work. What would you do in safe mode?
I'd use Safe Mode to try deleting it as well.
To get into Safe Mode:
1. search 'msconfig' in Start, or hit Windows Logo + R to get the Run Program window, and type 'msconfig' in it.
2. Go to Boot tab. Tick 'Safe Boot' (or 'Safe Mode') and select either Minimal or Networking, depending whether you'd like to use Internet connection for extra troubleshooting whilst in Safe Mode.
Click OK. You'll be prompted to restart, and you'll end up in Safe Mode.
Note 1: To get back into normal Windows, you have to go to msconfig again to uncheck 'Safe Boot'. Then, the next restart brings you back into normal Windows.
Note 2: Since it loads basic system services only, the graphics will look pretty bad. It's normal.
This error looks interesting though.
If possible, can you see the contents of this folder (if there's anything inside)?
Let me know what happens 🙂
Hm, that's weird!
What else could work is opening Command Prompt as an admin and then typing in this command:
rmdir C:\Users\%user%\AppData\Local\Spotify\Storage
rmdir stands for 'remove directory'.
If this didn't work, I recommend running the Check Disc command, still in Command Prompt as an admin. You'll have to set it to check the disk the file is on, such as C: drive.
Example:
chkdsk /f C:
/f tag marks the command will attempt to fix issues, should it find any.
Since the disc is likely the kind that you're using (a system disc), the command will ask you to schedule it, and the check will be performed the next time you restart your system.
(pretty much like memory test) 🙂
I also have some questions - how long have you had Spotify installed on your computer? Also, do you have any antivirus?
Keep me posted!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…