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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • LukaMatsunoki
  • Visitor
  • 43806 Views
  • 76 replies
  • 26 likes
  • 43806 Views
  • 76 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 71230 Views
  • 268 replies
  • 21 likes
  • 71230 Views
  • 268 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

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  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5012 Views
  • 1 replies
  • 6 likes
  • 5012 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145032 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145032 Views
  • 0 replies
  • 26 likes

Android Note 5 shuffel want turn off

I have notice after an andrioid update I can not longer turn shuffel off on note 5, but I can on my IPAD I can touch the cross bars and turn off on my Ipad. I have cleared cashe on my andripid phone same issue can't turn off shuffel.

  • Regular
  • I have notice after an andrioid update I can not longer turn shuffel off on note 5, but I can on my IPAD I can touch the cross  bars and turn off on my Ipad. I have cleared cashe on my andripid ...
  • Guynraleigh
  • Regular
  • 453 Views
  • 5 replies
  • 0 likes
  • 453 Views
  • 5 replies
  • 0 likes

Playlist stuck on "waiting"

A playlist I am trying to download is stuck on "waiting This is my playlist for local files so i need to have it downloaded on the desktop app before I can download on my mobile

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  • Newbie
  • A playlist I am trying to download is stuck on "waiting   This is my playlist for local files so i need to have it downloaded on the desktop app before I can download on my mobile
  • Nico
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Al momento de registrarme con el plan familiar todavia sigo siendo cuenta Free, además las personas que viven en mi hogar les pasa lo mismo, por favor responder a la brevedad ya que tampoco me funciona en Windows y me salen publicidad , atento a los ...

  • Newbie
  • ...unciona en Windows y me salen publicidad  , atento a los comentarios
  • Julian
  • Moderator
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Spotify doesn't remember last song I was playing

Spotify is no longer remembering which song I was playing. Whenever I start Spotify, no song is selected. This is annoying since it forces me to go into the Spotify app and browse back to where I was, while I used to be able to just press play on my ...

  • Regular
  • Spotify is no longer remembering which song I was playing. Whenever I start Spotify, no song is selected. This is annoying since it forces me to go into the Spotify app and browse back to where I was...
  • 1354 Views
  • 0 replies
  • 44 likes
  • 1354 Views
  • 0 replies
  • 44 likes

Playlist not playing properly

Whenever I pay a song, after the track it always goes back to the COCO Soundtrack album and it doesnt continue to the next track on my playlist. Please help ThanksJC

  • Newbie
  • Whenever I pay a song, after the track it always goes back to the COCO Soundtrack album and it doesnt continue to the next track on my playlist.   Please help     Thanks JC
  • Nico
  • Community Legend
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

The play button doesn't work

Hi ! Since yesterday, I can't listen to any music on Spotify. When I want to play a playlist, it goes on my recently listened (on left) but nothing is launched. Same with a particular music. :'(

  • Casual Listener
  • Hi !   Since yesterday, I can't listen to any music on Spotify. When I want to play a playlist, it goes on my recently listened (on left) but nothing is launched. Same with a particular music....
  • Ambreay
  • Casual Listener
  • 1576 Views
  • 6 replies
  • 0 likes
  • 1576 Views
  • 6 replies
  • 0 likes

Solved!! I can't make my collaborative playlist public

Hi, Does anybody know why I can't make a playlist public AND collaborative? If I check the 'public' button on the drop down menu and shortly after that I check the Collaborative button, my whole playlist becomes 'Secret'. I can only choose for a publ...

  • Casual Listener
  • Hi,   Does anybody know why I can't make a playlist public AND collaborative? If I check the 'public' button on the drop down menu and shortly after that I check the Collaborative b...
  • candyputa
  • Newbie
  • 146701 Views
  • 13 replies
  • 0 likes
  • Windows
  • 146701 Views
  • 13 replies
  • 0 likes

Superuser Contribution Name of local songs

Hello everyone.When I try to import local files from my computer to Spotify (Mac), it works really well. However, Spotify automatically change the name of my files, trying to guess an existing song title while they are non-market music. I would like ...

  • Casual Listener
  •  Hello everyone. When I try to import local files from my computer to Spotify (Mac), it works really well. However, Spotify automatically change the name of my files, trying to guess an existin...
  • Goodman
  • Spotify Legend
  • 1047 Views
  • 2 replies
  • 0 likes
  • local songs
  • 1047 Views
  • 2 replies
  • 0 likes

Solved!! Most of my songs disappeared

Hi guys,I'm currently trying to find out why most of my songs are missing on Spotify Dektop... I can see 62 out of +1500 songs on desktop whereas they all display on my android app... Can you guys help me out ? Thanks in advance.

  • Regular
  • Hi guys, I'm currently trying to find out why most of my songs are missing on Spotify Dektop... I can see 62 out of +1500 songs on desktop whereas they all display on my android app... Can you guys ...
  • murloc26
  • Regular
  • 1773 Views
  • 10 replies
  • 0 likes
  • 1773 Views
  • 10 replies
  • 0 likes

Resizing the app window

So many updates went through since issue appeared and it is still not fixed for so long.Seriously what's the problem in fixing it?The issue is that resizing makes the window stuck and empty space appears.

  • Visitor
  • So many updates went through since issue appeared and it is still not fixed for so long. Seriously what's the problem in fixing it? The issue is that resizing makes the window stuck and empty space...
  • aeneas1
  • Music Fan
  • 2150 Views
  • 2 replies
  • 3 likes
  • 2150 Views
  • 2 replies
  • 3 likes

Privacy settings don't save

Hello,I try to turn all my privacy settings off so no-one can see my activity or my recent artists, but every time I close spotify and reopen it, the settings all go back to on.I've tried using both the windows store and the version from the spotify ...

  • Visitor
  • Hello, I try to turn all my privacy settings off so no-one can see my activity or my recent artists, but every time I close spotify and reopen it, the settings all go back to on. I've tried using b...
  • Denax
  • Newbie
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Freezing on Exit

When I have Spotify open, it will eventually slow my computer with so much hard drive activity, that I have to close it from the task manager. If I close it by clicking 'X,' a couple of seconds later, my computer will lock up and I'll have to hard re...

  • Regular
  • When I have Spotify open, it will eventually slow my computer with so much hard drive activity, that I have to close it from the task manager. If I close it by clicking 'X,' a couple of seconds later...
  • TheBrickSlayer
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

spotify not loading facebook friends

Hi,i can easily login with my facebook, however if i press find friends, it comes up with nothing even though I've already loged in with facebook on my windows laptop.also when i press 'find friends' it comes up with a tab called 'login with facebook...

  • Visitor
  • Hi, i can easily login with my facebook, however if i press find friends, it comes up with nothing even though I've already loged in with facebook on my windows laptop. also when i press 'find frie...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Autoplay similar songs keeps playing even when turned off

Hi, Desktop keeps playing similar songs after album, even when this is turned off from settings. Really annoying, any ideas? There are no tracks in my queue so I don't know why this keeps happening.

  • Newbie
  • Hi,   Desktop keeps playing similar songs after album, even when this is turned off from settings. Really annoying, any ideas? There are no tracks in my queue so I don't know why this keeps ha...
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

Spotify scrolling glitch with Photoshop

If I have Photoshop open (I run CC), Spotify won't let me scroll correctly. It won't let me scroll downwards through my library and instead I have to scroll upwards to go down in a long swift motion to let the library roll down a bit. I can scroll wi...

  • Newbie
  • If I have Photoshop open (I run CC), Spotify won't let me scroll correctly. It won't let me scroll downwards through my library and instead I have to scroll upwards to go down in a long swift motion ...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Importing music

Hi,I have put my music from iTunes into a folder and imported it into a new playlist as the iTunes folder wouldn't import into songs. When I try to drag playlist into songs nothing happens?Also, more frustratingly, I can listen to playlist on my lapt...

  • Newbie
  • Hi, I have put my music from iTunes into a folder and imported it into a new playlist as the iTunes folder wouldn't import into songs. When I try to drag playlist into songs nothing happens? Also, ...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Shuffle play only playing first songs in playlist

This seems to be a recent change for me on my desktop app (streaming to my SONOS Play). Pressing "next" -button ~100 times now, and it exclusively plays songs with artist name A-D (which makes up roughly 15% of the entire playlist). Funny enough, it ...

  • Regular
  • This seems to be a recent change for me on my desktop app (streaming to my SONOS Play). Pressing "next" -button ~100 times now, and it exclusively plays songs with artist name A-D (which makes up rou...
  • HannasAnarion
  • Casual Listener
  • 6518 Views
  • 8 replies
  • 9 likes
  • Windows
  • 6518 Views
  • 8 replies
  • 9 likes

Windows Desktop App Blank Screen

Well here I am back making a new post for the same issue yes that's right Windows Desktop App Blank Screen just installed the latest version and I get the same issue as I reported September 2017 yes that's right 8 months ago, so I'm sorry Spotify bac...

  • Gig Goer
  • Well here I am back making a new post for the same issue yes that's right Windows Desktop App Blank Screen just installed the latest version and I get the same issue as I reported September 2017 yes ...
  • Chrissykes78
  • Gig Goer
  • 618 Views
  • 3 replies
  • 0 likes
  • 618 Views
  • 3 replies
  • 0 likes

Windows 10 app showing facebook account

I disconnected my email account from facebook but when I open windows 10 app I still see my facebook account user name besides my email!How get rid of facebook account and user name ?Please see the screenshot.

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  • Casual Listener
  • I disconnected my email account from facebook but when I open windows 10 app I still see my facebook account user name besides my email! How get rid of facebook account and user name ? Please see t...
  • 376 Views
  • 0 replies
  • 0 likes
  • Facebook
    Windows 10
  • 376 Views
  • 0 replies
  • 0 likes