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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2253 Views

0 replies

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

153008 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

142578 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11382 Views

1 replies

6 likes

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Friend Activity not showing on windows

So basically was in the car with a friend and he was playing some songs on his phone (I follow him). I couldnt remeber the songs name but didnt bother to ask i thought it would just pop up in my friends activity. Instead it just says 'Find Friends' a...

Newbie

So basically was in the car with a friend and he was playing some songs on his phone (I follow him). I couldnt remeber the songs name but didnt bother to ask i thought it would just pop up in my frie...

themercury611

Casual Listener

652 Views

1 replies

4 likes

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Friend Acivity is Gone

My friend activity is replaced by "Find Friends" banner and whenever I try to turn on "Publish my activity on Spotify" option, it turns off automatically next time I look. Any solutions? Tried unfollowing and following everyone but when I follow them...

Casual Listener

My friend activity is replaced by "Find Friends" banner and whenever I try to turn on "Publish my activity on Spotify" option, it turns off automatically next time I look. Any solutions?   Tri...

Adolphin

Casual Listener

675 Views

3 replies

2 likes

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  • 2 likes

Daily mix gone?

So about three hours ago I started listening to one of my daily mixes, completely connected to the internet. Now, without any interruption of activity, my Daily mixes are not showing up on my desktop app and when I manage to navigate to previously pl...

Casual Listener

So about three hours ago I started listening to one of my daily mixes, completely connected to the internet. Now, without any interruption of activity, my Daily mixes are not showing up on my desktop...

Azimere

Casual Listener

1027 Views

2 replies

2 likes

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Radio and Daily Mix not loading

All of a sudden, my daily mix disappeared from my Spotify altogether...like it's not even there to click on or find or anything. What the heck! Has this happened to anyone else just now? Also, the radio doesn't seem to be loading either. It was all w...

Newbie

All of a sudden, my daily mix disappeared from my Spotify altogether...like it's not even there to click on or find or anything. What the heck! Has this happened to anyone else just now? Also, t...

Azimere

Casual Listener

2107 Views

2 replies

11 likes

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find friends bar is blocking what my friends are listening to

I tried uninstalling and reinstalling, logging in and logging out, unfollowing and refollowing everyone through the banner, and hiding and unhiding the right side bar, but nothing's working. Opened spotify and the "find friends" banner/ad is blocking...

Casual Listener

I tried uninstalling and reinstalling, logging in and logging out, unfollowing and refollowing everyone through the banner, and hiding and unhiding the right side bar, but nothing's working.  O...

423 Views

0 replies

2 likes

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[Bug report] Playlist download switch graphical issue (GIF)

The switch overlays the sticky playlist header when scrolling: EDIT: only happens in "official" playlists by Spotify (such as song charts by country). They also don't get highlighted in the left navigation pane (green vertical bar is missing)

Casual Listener

The switch overlays the sticky playlist header when scrolling:   EDIT: only happens in "official" playlists by Spotify (such as song charts by country). They also don't get highlighted in ...

435 Views

0 replies

0 likes

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Spotify isn't showing recent activity of the people I follow

All of my followers and people I am following show up on my account but their recent activity isnt showing up at all. I miss seeing what my friends are listening to! I checked my settings, I logged out and then in again, I even closed the app, but it...

Music Fan

All of my followers and people I am following show up on my account but their recent activity isnt showing up at all. I miss seeing what my friends are listening to! I checked my settings, I logged o...

RBM6752

Casual Listener

12072 Views

17 replies

5 likes

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Windows 10 destop app shows password where username should be.

We have spotify family. I just downloaded and installed the windows 10 installer and installed the programme. After logging in with the family account of my daughter her password is shown in the right upper corner where the useraccount should be. Tri...

Newbie

We have spotify family. I just downloaded and installed the windows 10 installer and installed the programme.    After logging in with the family account of my daughter her password is sh...

user-removed

Not applicable

1060 Views

3 replies

1 likes

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Superuser Contribution I am unable to log into my account on my downloaded desk top version

I downloaded the spotify application to my desk top instead of running the website and when i type in my account information and click log in, it doesnt do anything except darken like it is trying to log in but never does.

Newbie

I downloaded the spotify application to my desk top instead of running the website and when i type in my account information and click log in, it doesnt do anything except darken like it is trying to...

Alfredo

Roadie

449 Views

1 replies

0 likes

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Spotify won't play songs

The problem is quite simple. If I for exemple want to shuffle a certain playlist, I press shuffle but Spotify keeps picking different songs without playing them. It just goes down the list and at the end I get a notification that the songs I want to ...

Newbie

The problem is quite simple. If I for exemple want to shuffle a certain playlist, I press shuffle but Spotify keeps picking different songs without playing them. It just goes down the list and at the...

Sebasty

Community Legend

600 Views

1 replies

0 likes

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Desktop keeps stopping tracks

Any idea why my spotify desktop keeps stopping tracks randomly? Sometimes they will restart if I hit play again, other times it just won't start again. Only seems to happen on desktop, it works fine on the app

Casual Listener

Any idea why my spotify desktop keeps stopping tracks randomly? Sometimes they will restart if I hit play again, other times it just won't start again. Only seems to happen on desktop, it works fine ...

LJB123

Casual Listener

1019 Views

4 replies

0 likes

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Spotify Uninstallable (Equalify)

I dont know why exactly but im not able to un/reinstall Spotify after Equalify. Since the classic Close SpotifyGo to the Control Panel.Click Programs and Features.Select Spotify in the list and click uninstall.Follow the instructions on the screen.Do...

Newbie

I dont know why exactly but im not able to un/reinstall Spotify after Equalify. Since the classic   Close Spotify Go to the Control Panel. Click Programs and Features. Selec...

1097 Views

0 replies

0 likes

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Solved!! Half-Blue Dots in Podcast's List of Episodes

So, I've searched to find out what this symbol is and I've had no luck finding what the half-full blue dot is. It'd be really helpful, Spotify, if you'd include a legend on your website, in your help files, etc... OR, you know, give it a hover title,...

Casual Listener

So, I've searched to find out what this symbol is and I've had no luck finding what the half-full blue dot is.  It'd be really helpful, Spotify, if you'd include a legend on your website, i...

Nico

Community Legend

8847 Views

1 replies

3 likes

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  • 1 replies
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Windows player isn't working

My player isn't working on my laptop: http://prntscr.com/j7beqfSong aren't recognized, and skip because of it.I'm not offline and my internet connection has no issues.I've also tried to log out and in again and even unistall the player and install it...

Newbie

My player isn't working on my laptop: http://prntscr.com/j7beqf Song aren't recognized, and skip because of it. I'm not offline and my internet connection has no issues. I've also tried ...

Sebasty

Community Legend

433 Views

1 replies

0 likes

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Superuser Contribution New Songs Playlists Top

Hello,I got a problem with the sorting process of playlists.I put all my saved songs from "Songs" into a playlist and i really want to keep that sorting. Now, when i add a new song to that playlist, its not like under "Songs" where the newest songs a...

Newbie

Hello, I got a problem with the sorting process of playlists. I put all my saved songs from "Songs" into a playlist and i really want to keep that sorting. Now, when i add a new song to that playli...

Alfredo

Roadie

1473 Views

1 replies

0 likes

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Spotify losing queue and friend feed

Hi, Whenever I shutdown my computer without exiting spotify first, my queue is lost the next time I open spotify, and also my playing history. More recently, the right side bar doesn't show any friend activity just the placeholder "See what your frie...

Casual Listener

Hi,   Whenever I shutdown my computer without exiting spotify first, my queue is lost the next time I open spotify, and also my playing history.   More recently, the right side bar does...

Owlucas

Visitor

873 Views

1 replies

2 likes

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Song keeps repeating

Spotify won't play a album or a playlist. After any song,randy crawford song will play. I had one song in my albums,and I deleted it., no matter some random song off that album starts playing. I can't figure out where to post this please help, some o...

Casual Listener

Spotify won't play a album or a playlist. After any song,randy crawford song will play. I had one song in my albums,and I deleted it., no matter some random song off that album starts playing. I can'...

Nico

Community Legend

2954 Views

1 replies

2 likes

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  • 1 replies
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Random connections

So I'll play spotify from my computer. Now the issue I have is when my phone is nearby, it'll randomly connect to my phone, (When I play from my phone, it says the device ID, so I know that that's the correct device) without me asking to, it's even d...

Visitor

So I'll play spotify from my computer.  Now the issue I have is when my phone is nearby, it'll randomly connect to my phone, (When I play from my phone, it says the device ID, so I know that tha...

Sebasty

Community Legend

560 Views

3 replies

0 likes

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Solved!! Audio popping and cracking. Reinstalledm, updated drivers, disabled hdwr accel, nothing.

I'm running the Windows 10 desktop audio app and I've been having audio pops and cracks at random intervals in all the music I listen to (It's not clipping or part of the song). It happens more often when my computer is doing a high intensity task li...

Casual Listener

I'm running the Windows 10 desktop audio app and I've been having audio pops and cracks at random intervals in all the music I listen to (It's not clipping or part of the song). It happens more often...

MountainSufi

Music Fan

5881 Views

4 replies

0 likes

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Spotify Web Play não avança para reproduzir a música seguinte.

No Firefox quando estou ouvindo qualquer música de um álbum, o Spotify Web Player não avança para reproduzir a próxima faixa. Sempre que uma música termina, tenho que dar o play para continuar na música seguinte.

Casual Listener

No Firefox quando estou ouvindo qualquer música de um álbum, o Spotify Web Player não avança para reproduzir a próxima faixa. Sempre que uma música termina, tenho que dar o play para continuar na mús...

Bittencourt

Spotify Star

2122 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes