Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
So about three hours ago I started listening to one of my daily mixes, completely connected to the internet. Now, without any interruption of activity, my Daily mixes are not showing up on my desktop app and when I manage to navigate to previously pl...
So about three hours ago I started listening to one of my daily mixes, completely connected to the internet. Now, without any interruption of activity, my Daily mixes are not showing up on my desktop...
Casual Listener
1011 Views
2 replies
2 likes
All of a sudden, my daily mix disappeared from my Spotify altogether...like it's not even there to click on or find or anything. What the heck! Has this happened to anyone else just now? Also, the radio doesn't seem to be loading either. It was all w...
All of a sudden, my daily mix disappeared from my Spotify altogether...like it's not even there to click on or find or anything. What the heck! Has this happened to anyone else just now? Also, t...
Casual Listener
2081 Views
2 replies
11 likes
I tried uninstalling and reinstalling, logging in and logging out, unfollowing and refollowing everyone through the banner, and hiding and unhiding the right side bar, but nothing's working. Opened spotify and the "find friends" banner/ad is blocking...
I tried uninstalling and reinstalling, logging in and logging out, unfollowing and refollowing everyone through the banner, and hiding and unhiding the right side bar, but nothing's working. O...
415 Views
0 replies
2 likes
The switch overlays the sticky playlist header when scrolling: EDIT: only happens in "official" playlists by Spotify (such as song charts by country). They also don't get highlighted in the left navigation pane (green vertical bar is missing)
The switch overlays the sticky playlist header when scrolling: EDIT: only happens in "official" playlists by Spotify (such as song charts by country). They also don't get highlighted in ...
423 Views
0 replies
0 likes
All of my followers and people I am following show up on my account but their recent activity isnt showing up at all. I miss seeing what my friends are listening to! I checked my settings, I logged out and then in again, I even closed the app, but it...
All of my followers and people I am following show up on my account but their recent activity isnt showing up at all. I miss seeing what my friends are listening to! I checked my settings, I logged o...
Casual Listener
11927 Views
17 replies
5 likes
We have spotify family. I just downloaded and installed the windows 10 installer and installed the programme. After logging in with the family account of my daughter her password is shown in the right upper corner where the useraccount should be. Tri...
We have spotify family. I just downloaded and installed the windows 10 installer and installed the programme. After logging in with the family account of my daughter her password is sh...
Not applicable
1040 Views
3 replies
1 likes
I downloaded the spotify application to my desk top instead of running the website and when i type in my account information and click log in, it doesnt do anything except darken like it is trying to log in but never does.
I downloaded the spotify application to my desk top instead of running the website and when i type in my account information and click log in, it doesnt do anything except darken like it is trying to...
Roadie
433 Views
1 replies
0 likes
The problem is quite simple. If I for exemple want to shuffle a certain playlist, I press shuffle but Spotify keeps picking different songs without playing them. It just goes down the list and at the end I get a notification that the songs I want to ...
The problem is quite simple. If I for exemple want to shuffle a certain playlist, I press shuffle but Spotify keeps picking different songs without playing them. It just goes down the list and at the...
Community Legend
582 Views
1 replies
0 likes
Any idea why my spotify desktop keeps stopping tracks randomly? Sometimes they will restart if I hit play again, other times it just won't start again. Only seems to happen on desktop, it works fine on the app
Any idea why my spotify desktop keeps stopping tracks randomly? Sometimes they will restart if I hit play again, other times it just won't start again. Only seems to happen on desktop, it works fine ...
Casual Listener
998 Views
4 replies
0 likes
I dont know why exactly but im not able to un/reinstall Spotify after Equalify. Since the classic Close SpotifyGo to the Control Panel.Click Programs and Features.Select Spotify in the list and click uninstall.Follow the instructions on the screen.Do...
I dont know why exactly but im not able to un/reinstall Spotify after Equalify. Since the classic Close Spotify Go to the Control Panel. Click Programs and Features. Selec...
1081 Views
0 replies
0 likes
So, I've searched to find out what this symbol is and I've had no luck finding what the half-full blue dot is. It'd be really helpful, Spotify, if you'd include a legend on your website, in your help files, etc... OR, you know, give it a hover title,...
So, I've searched to find out what this symbol is and I've had no luck finding what the half-full blue dot is. It'd be really helpful, Spotify, if you'd include a legend on your website, i...
Community Legend
8813 Views
1 replies
3 likes
My player isn't working on my laptop: http://prntscr.com/j7beqfSong aren't recognized, and skip because of it.I'm not offline and my internet connection has no issues.I've also tried to log out and in again and even unistall the player and install it...
My player isn't working on my laptop: http://prntscr.com/j7beqf Song aren't recognized, and skip because of it. I'm not offline and my internet connection has no issues. I've also tried ...
Community Legend
420 Views
1 replies
0 likes
Hello,I got a problem with the sorting process of playlists.I put all my saved songs from "Songs" into a playlist and i really want to keep that sorting. Now, when i add a new song to that playlist, its not like under "Songs" where the newest songs a...
Hello, I got a problem with the sorting process of playlists. I put all my saved songs from "Songs" into a playlist and i really want to keep that sorting. Now, when i add a new song to that playli...
Roadie
1458 Views
1 replies
0 likes
Hi, Whenever I shutdown my computer without exiting spotify first, my queue is lost the next time I open spotify, and also my playing history. More recently, the right side bar doesn't show any friend activity just the placeholder "See what your frie...
Hi, Whenever I shutdown my computer without exiting spotify first, my queue is lost the next time I open spotify, and also my playing history. More recently, the right side bar does...
Visitor
844 Views
1 replies
2 likes
Spotify won't play a album or a playlist. After any song,randy crawford song will play. I had one song in my albums,and I deleted it., no matter some random song off that album starts playing. I can't figure out where to post this please help, some o...
Spotify won't play a album or a playlist. After any song,randy crawford song will play. I had one song in my albums,and I deleted it., no matter some random song off that album starts playing. I can'...
Community Legend
2933 Views
1 replies
2 likes
So I'll play spotify from my computer. Now the issue I have is when my phone is nearby, it'll randomly connect to my phone, (When I play from my phone, it says the device ID, so I know that that's the correct device) without me asking to, it's even d...
So I'll play spotify from my computer. Now the issue I have is when my phone is nearby, it'll randomly connect to my phone, (When I play from my phone, it says the device ID, so I know that tha...
Community Legend
536 Views
3 replies
0 likes
I'm running the Windows 10 desktop audio app and I've been having audio pops and cracks at random intervals in all the music I listen to (It's not clipping or part of the song). It happens more often when my computer is doing a high intensity task li...
I'm running the Windows 10 desktop audio app and I've been having audio pops and cracks at random intervals in all the music I listen to (It's not clipping or part of the song). It happens more often...
Music Fan
5688 Views
4 replies
0 likes
No Firefox quando estou ouvindo qualquer música de um álbum, o Spotify Web Player não avança para reproduzir a próxima faixa. Sempre que uma música termina, tenho que dar o play para continuar na música seguinte.
No Firefox quando estou ouvindo qualquer música de um álbum, o Spotify Web Player não avança para reproduzir a próxima faixa. Sempre que uma música termina, tenho que dar o play para continuar na mús...
Spotify Star
2031 Views
3 replies
1 likes
Bonjour, les titres lorsque j'importe depuis mon pc sont absents (vide) pour plus de la moité de ma collection de musique et je ne sais pas pourquoi y aurait-il des solutions. Merci
Bonjour, les titres lorsque j'importe depuis mon pc sont absents (vide) pour plus de la moité de ma collection de musique et je ne sais pas pourquoi y aurait-il des solutions. Merci
Newbie
399 Views
1 replies
0 likes
I am using spotify on a windows 10 laptop and have spotify premium. Whenever i try to play any song, it just skips over it. Nearly every time I open spotify, a message in a blue box appears at the top saying "This song is not available. If you have t...
I am using spotify on a windows 10 laptop and have spotify premium. Whenever i try to play any song, it just skips over it. Nearly every time I open spotify, a message in a blue box appears at the to...
Visitor
561 Views
1 replies
1 likes
