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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 133835 Views
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  • 24 likes
  • Mac
    Windows
  • 133835 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50573 Views
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  • 32 likes
  • Windows
  • 50573 Views
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Queue keeps disappearing & other annoyances

Spotify seems to get worse with every release. On a Windows XP machine, I still use an old version - no problems, and it's more user-friendly. Every time Spotify updates on my Windows 10 machine, I Iose my whole queue. You used to be able to select a...

  • Music Fan
  • Spotify seems to get worse with every release. On a Windows XP machine, I still use an old version - no problems, and it's more user-friendly.   Every time Spotify updates on my Windows 10 mac...
  • Simplesimonq
  • Newbie
  • 3530 Views
  • 8 replies
  • 5 likes
  • Windows
  • 3530 Views
  • 8 replies
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cannot find "api-ms-win-core-processthreads-|1-1-2.dll". Please re-install this application

Ja baixei a dll, coloquei na pasta systen 32, mas ainda assim ele n corrige, eu apaguei e instalei, funcionou... mas sempre volta a ter o problema, faz 4 dias que eu apago e instalo o spotifyhelp ;-;

  • Newbie
  • Ja baixei a dll, coloquei na pasta systen 32, mas ainda assim ele n corrige, eu apaguei e instalei, funcionou... mas sempre volta a ter o problema, faz 4 dias que eu apago e instalo o spotify help ;...
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  • Windows
  • 579 Views
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Solved!! Can't Skip to next song

I am running spotify on Windows 10 and have Premium. I have a play list but can't skip to next song. When I click next it stops the song. When I click play it restarts the same song. I can only use the mouse and slide track to the end of the song and...

  • Casual Listener
  • I am running spotify on Windows 10 and have Premium.    I have a play list but can't skip to next song.  When I click next it stops the song.  When I click play it restarts the ...
  • Nico
  • Community Legend
  • 4240 Views
  • 3 replies
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  • 4240 Views
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Solved!! Collaborative Playlist

Hi. I've searched a lot without finding any answer. I was asking my self why my collaborative playlist can't be seen as my other public playlist. I mean, why can't I have a playlist with my friend that everyone can see without having the permission t...

  • Roadie
  • Hi. I've searched a lot without finding any answer. I was asking my self why my collaborative playlist can't be seen as my other public playlist.    I mean, why can't I have a playlist wi...
  • TheBrickSlayer
  • Roadie
  • 695 Views
  • 6 replies
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  • 695 Views
  • 6 replies
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Solved!! Spotify keeps freezing up my entire computer

Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would appear and my computer will restart. Nothing else on m...

  • Regular
  • Spotify keeps freezing up my entire computer when I open or close it. A complete lock down, even the cursor wouldn't move. I'm forced to hold down the power button or sometimes a bluescreen would app...
  • IguanaSetup
  • Community Legend
  • 15704 Views
  • 5 replies
  • 4 likes
  • Windows
  • 15704 Views
  • 5 replies
  • 4 likes

Change order of tracks in a playlist

Can't change the order of tracks, by dragging and dropping, in some playlists. Is this a Premium feature? Thanks. DerekLazard

  • Newbie
  • Can't change the order of tracks, by dragging and dropping, in some playlists.  Is this a Premium feature?   Thanks.   DerekLazard
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  • 156 Views
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[Desktop] Equalizer for the Desktop Version

I have been using (and loving) Spotify since 2015. I have a Premium account. I use my desktop and have the app. Yesterday all was well. Today I received the following message when I tried to open the app " Cannot find 'api-ms-win-core-processthread- ...

  • Newbie
  • I have been using (and loving) Spotify since 2015. I have a Premium account.  I use my desktop and have the app.  Yesterday all was well.  Today I received the following message when I...
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  • 224 Views
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Solved!! [Windows] Wrong song being shown

So, this bug has been happening with me for a while.As you can see in the .pgn annexed in this thread,even though I chose a certain song to be played (Holding onto Gravity) the "currently playing" box is just freezed in a random song I listened to pr...

  • Regular
  • So, this bug has been happening with me for a while. As you can see in the .pgn annexed in this thread,even though I chose a certain song to be played (Holding onto Gravity) the "currently play...
  • MichelRa
  • Music Fan
  • 2747 Views
  • 6 replies
  • 2 likes
  • 2747 Views
  • 6 replies
  • 2 likes

Superuser Contribution Wrong song name and artist after ad

After an ad ends, the artist is still "spotify" and the name of the song is the last song played before the ad, even though the songs continue to play one after the other. Whatever the song, song name and artist stays the same. I failed to find any s...

  • Casual Listener
  • After an ad ends, the artist is still "spotify" and the name of the song is the last song played before the ad, even though the songs continue to play one after the other. Whatever the song, song nam...
  • MichelRa
  • Music Fan
  • 1249 Views
  • 9 replies
  • 1 likes
  • Windows
  • 1249 Views
  • 9 replies
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Spotify keeps installing!

Every time I start up Spotify, I get the main screen, which shuts off and then it says it's 'installing Spotify'. It only takes tiime and annoys the living daylights out of me! Can this be solved?

  • Music Fan
  • Every time I start up Spotify, I get the main screen, which shuts off and then it says it's 'installing Spotify'. It only takes tiime and annoys the living daylights out of me! Can this be solved?
  • kelvin1950
  • Casual Listener
  • 29476 Views
  • 28 replies
  • 6 likes
  • 29476 Views
  • 28 replies
  • 6 likes

Missing Song Info in Daily Mix

Sometimes song information is missing from my daily mix. A restart and reinstall of spotify have not fixed the issue. Good luck. Cheers.

  • Newbie
  • Sometimes song information is missing from my daily mix. A restart and reinstall of spotify have not fixed the issue. Good luck. Cheers.
  • Tom
  • Community Legend
  • 192 Views
  • 1 replies
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  • Windows
  • 192 Views
  • 1 replies
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Ad Length Bug

When I was listening to Spotify, one of the ads length bar said a very large amount of time 4271:00. This was not the actual length of the ad (it was a 30 second ad). This is minor and doesn't affect much, but I just thought you should be informed. P...

  • Newbie
  • When I was listening to Spotify, one of the ads length bar said a very large amount of time 4271:00. This was not the actual length of the ad (it was a 30 second ad). This is minor and doesn't affect...
  • 174 Views
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  • Windows
  • 174 Views
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Spotify spontaneously starts playing

Starting a few months ago if I had Spotify paused in the background of my PC, it would randomly start playing. This was pretty annoying but I learned to just close out of Spotify when I wasn't listening. The other day, however, I got an Amazon Echo a...

  • Newbie
  • Starting a few months ago if I had Spotify paused in the background of my PC, it would randomly start playing. This was pretty annoying but I learned to just close out of Spotify when I was...
  • justinhca
  • Newbie
  • 1338 Views
  • 2 replies
  • 3 likes
  • Windows
  • 1338 Views
  • 2 replies
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Resolved!

Since yesterday, my search is not working, nothing i write appears. On me cell phone or on the site search spotify works normally, any help?

  • Newbie
  • Since yesterday, my search is not working, nothing i write appears. On me cell phone or on the site search spotify works normally, any help?
  • 144 Views
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  • Windows
  • 144 Views
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search button

hi everyone, Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?

  • Casual Listener
  • hi everyone,   Im premium user and using spotify desktop on windows platform. Search button is not working can't find any song albums etc. How can i fix this problem?
  • kidspoint
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • Windows
  • 427 Views
  • 2 replies
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Converting local files to Spotify songs

I'm aware of how to use local files in Spotify, but I'd like the abilty for Spotify to search through my local collection and attempt to add these songs to the songs I've saved in Spotify based on their metadata. In other words, for songs that exist ...

  • Newbie
  • I'm aware of how to use local files in Spotify, but I'd like the abilty for Spotify to search through my local collection and attempt to add these songs to the songs I've saved in Spotify based on th...
  • 517 Views
  • 0 replies
  • 13 likes
  • Windows
  • 517 Views
  • 0 replies
  • 13 likes

I have to re-download my playlist everytime I open Spotify on PC

Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am using Windows 8 by the way. I hope there is a solu...

  • Newbie
  • Hi, I have a problem with my spotify on PC. Because everytime I open the app I have to redownload all the playlist that I have downloaded before. Is this a bug or I have to reinstall my spotify? I am...
  • 208 Views
  • 0 replies
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  • Windows
  • 208 Views
  • 0 replies
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Spoitfy wont lanuch due to missing dsound.dll

I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not designed to run on windows or contains an error" etc., ...

  • Casual Listener
  • I had problems with my dsound.dll for some reason. every time I started Spotify (and any other program that used dsound.dll) it would come up with an error message saying that "dsound.dll is not desi...
  • IguanaSetup
  • Community Legend
  • 1992 Views
  • 3 replies
  • 0 likes
  • Windows
  • 1992 Views
  • 3 replies
  • 0 likes

"Song Not Downloaded"

Every time I try to sync songs from my pc to iPod touch, it says "Song Not Downloaded: If you own the song, you can sync it from your computer."I do own the song, but it won't allow me to sync it from the computer.I've tried deleting and re-installin...

  • Newbie
  • Every time I try to sync songs from my pc to iPod touch, it says "Song Not Downloaded: If you own the song, you can sync it from your computer." I do own the song, but it won't allow me to sync it f...
  • kavenieza
  • Music Fan
  • 2661 Views
  • 1 replies
  • 1 likes
  • Windows
  • 2661 Views
  • 1 replies
  • 1 likes