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Solved!! How to permanently turn off smart shuffle?

PlanPremiumCountryPolandOperating SystemWindows 10 My Question or IssueI just noticed that a new "smart shuffle mode" putting unwanted "smart recommendations" in my queue was added to my desktop app. How to turn it off permanently or at least make th...

Newbie

julianmensink

Newbie

87107 Views

40 replies

68 likes

  • 87107 Views
  • 40 replies
  • 68 likes

Solved!! Spotify can't play this right now. If you have the file on your computer you can import it

PlanPremiumCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueWhen I try to play a song I get the following error message "Spotify can't play this right now. If you have the file on your computer you can import it"I have tried all t...

Casual Listener

OscarDC

Moderator

815154 Views

505 replies

64 likes

  • 815154 Views
  • 505 replies
  • 64 likes

Solved!! Disable Video on desktop app

There no X or way to close or stop a video on Spotify for Windows (64 bit) 1.2.64.408.g0a9b557c

Newbie

taoistmiao

Newbie

29401 Views

30 replies

7 likes

  • 29401 Views
  • 30 replies
  • 7 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

3454 Views

0 replies

4 likes

  • 3454 Views
  • 0 replies
  • 4 likes

Spotify desktop has stopped loading

I've just installed some updates on my laptop (Dell XPS 13) and now Spotify isn't loading. The programme launches, but it's then stuck on a blank, black screen (attached) but task manager doesn't say it's crashed. I've reinstalled it and nothing has ...

Regular

I've just installed some updates on my laptop (Dell XPS 13) and now Spotify isn't loading. The programme launches, but it's then stuck on a blank, black screen (attached) but task manager doesn't say...

h_bell25

Regular

460 Views

1 replies

1 likes

  • 460 Views
  • 1 replies
  • 1 likes

Solved!! Certain "Hopsin" songs keep crashing my Spotify client - Please advise

"Hopsin - Crown Me" is just one example. The song ends at 4:39, but around 4:32 the progress bar jumps back to around 4:25 and the audio just stops. This usually results in my Spotify client crashing/freezing and I have to reopen it manually. (A dail...

Regular

"Hopsin - Crown Me" is just one example. The song ends at 4:39, but around 4:32 the progress bar jumps back to around 4:25 and the audio just stops. This usually results in my Spotify client crashing...

user-removed

Not applicable

1710 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Randomly changing discover weekly playlist

I have had this problem a few times now. But only today i am 100% sure that it was happening. so i was listening to my discover weekly playlist from monday till today in the afternoon. Now in the evening i decide to listen again and i realize that i ...

Newbie

I have had this problem a few times now. But only today i am 100% sure that it was happening. so i was listening to my discover weekly playlist from monday till today in the afternoon. Now in the eve...

HotlineMemeami

Casual Listener

850 Views

1 replies

1 likes

  • 850 Views
  • 1 replies
  • 1 likes

Solved!! Web Player not working

So this just started today for me and it's been a huge problem, everytime I go on the web player on the PC it starts up normally with the home page but then a few seconds later it just completely blacks out. I've tried restarting the computer, reload...

Regular

So this just started today for me and it's been a huge problem, everytime I go on the web player on the PC it starts up normally with the home page but then a few seconds later it just completely bla...

Alanfry

Casual Listener

4783 Views

16 replies

2 likes

  • 4783 Views
  • 16 replies
  • 2 likes

Discover Weekly and Release Radar double update

I have a weird problem with my Discover Weekly and Release Radar: they both regularly updated respectively on monday and friday, but, on tuesday and saturday, they received another update, changing a big way, expecially the Discover Weekly. I hope th...

Roadie

I have a weird problem with my Discover Weekly and Release Radar: they both regularly updated respectively on monday and friday, but, on tuesday and saturday, they received another update, changing a...

klin1991

Newbie

1025 Views

3 replies

5 likes

  • 1025 Views
  • 3 replies
  • 5 likes

Superuser Contribution Failed to upload image, please try again

I'm trying to change my playlist cover and even though the images are the correct width and size, etc. It keeps on saying "Failed to upload image, please try again"

Newbie

I'm trying to change my playlist cover and even though the images are the correct width and size, etc. It keeps on saying "Failed to upload image, please try again"

z_rz97v-36o8e

Newbie

3638 Views

3 replies

0 likes

  • 3638 Views
  • 3 replies
  • 0 likes

Can't import itunes playlist

Hi,I've finally taken the jump to try to migrate my music from iTunes to Spotify. I can't, however, import any of my iTunes playlists. When I click File-> Import playlists -> Itunes absolutely nothing happens (I have made sure playlist sharing is ena...

Casual Listener

Hi, I've finally taken the jump to try to migrate my music from iTunes to Spotify. I can't, however, import any of my iTunes playlists. When I click File-> Import playlists -> Itunes absolutel...

nvrdemo

Casual Listener

5462 Views

10 replies

0 likes

  • 5462 Views
  • 10 replies
  • 0 likes

Need to undo "Forget this device"

I have a few Echo Dots scattered around the house. My daughter decided to stop Spotify from playing on a particular device, and chose the "Forget this device" option. Now I can't select it anymore and I can't find out how to add it back. Please help ...

Newbie

I have a few Echo Dots scattered around the house. My daughter decided to stop Spotify from playing on a particular device, and chose the "Forget this device" option.  Now I can't select it...

ItsJimmyCross

Music Fan

60833 Views

6 replies

0 likes

Forget this device
  • 60833 Views
  • 6 replies
  • 0 likes

Friends do not show on Friend activity unless I unfollow and re-follow them.

Every time I open the desktop version (either win store or standalone), my friends activity is empty, even though I have a few friends that I follow. If I unfollow them and follow them again, they appear on the feed. But when I close and reopen Spoti...

Newbie

Every time I open the desktop version (either win store or standalone), my friends activity is empty, even though I have a few friends that I follow. If I unfollow them and follow them again, they ap...

Jerome_Barnes

Newbie

2554 Views

4 replies

9 likes

  • 2554 Views
  • 4 replies
  • 9 likes

Solved!! Audio Stutter

I use the desktop app on windows 10 and recently the audio would stutter every couple seconds while playing songs, this has been happening for at least a week now. The issue isn't as bad but still is there in the webplayer.

Casual Listener

I use the desktop app on windows 10 and recently the audio would stutter every couple seconds while playing songs, this has been happening for at least a week now. The issue isn't as bad but still is...

_lwkggnxu-ow

Newbie

45802 Views

9 replies

2 likes

  • 45802 Views
  • 9 replies
  • 2 likes

Organising Playlists??

I've had Spotify Premium for a few years now, and used Albums as Playlists so that they appear like an Album list at the side for easy access. I now have hundreds of albums, sometimes dupilcate or triplicate! and wanted to know the best way of organi...

Regular

I've had Spotify Premium for a few years now, and used Albums as Playlists so that they appear like an Album list at the side for easy access.   I now have hundreds of albums, sometimes dupilc...

Sebasty

Community Legend

1953 Views

3 replies

0 likes

  • 1953 Views
  • 3 replies
  • 0 likes

Playback

After each album I have to close Spotify down and reopen to play the next album. Been like this all day (21/05/18).

Newbie

After each album I have to close Spotify down and reopen to play the next album. Been like this all day (21/05/18).

Sebasty

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes

Solved!! Cannot delete Local appdata folder on Windows 10

Hey, Spotify is not launching for me in Windows 10. I've uninstalled/reinstalled to no avail. After reading some other posts on here, I'm attempting to delete the Local appdata folder, but there is one folder within the subfolders of this Spotify fol...

Casual Listener

Hey, Spotify is not launching for me in Windows 10. I've uninstalled/reinstalled to no avail. After reading some other posts on here, I'm attempting to delete the Local appdata folder, but there is o...

Sebasty

Community Legend

25963 Views

7 replies

0 likes

  • 25963 Views
  • 7 replies
  • 0 likes

Can't change playlist cover

Hey!When I try to change a playlist cover I go to "edit image" -> "replace image" and choose the file, after that I save it but when I close the desktop app and reopen it the playlist cover isn't saved...I use windows 10 app with the latest updates

Casual Listener

Hey! When I try to change a playlist cover I go to "edit image" -> "replace image" and choose the file, after that I save it but when I close the desktop app and reopen it the playlist cover isn'...

Soundofus

Community Legend

4239 Views

3 replies

2 likes

  • 4239 Views
  • 3 replies
  • 2 likes

Superuser Contribution New songs on a playlist don't show up on the "Shuffle" queue

I put this under the PC Client related stuff because it doesn't appear to be an issue on my Android cellphone. I added about 60 songs to a playlist and when I shuffle play the playlist on the computer those songs are never played. That's pretty annoy...

Casual Listener

I put this under the PC Client related stuff because it doesn't appear to be an issue on my Android cellphone. I added about 60 songs to a playlist and when I shuffle play the playlist on the compute...

Pequeno_Macaco

Casual Listener

828 Views

2 replies

0 likes

  • 828 Views
  • 2 replies
  • 0 likes

Solved!! Multiple Spotify entries in Start Up

My laptop started to slow down a bit so i went into MSConfig to find out what was firing on start up. I noticed under Spotify there are 5 entries, 4 of which are identical ie "Spotify Ltd". Does anyone know if this is normal and why?

Roadie

My laptop started to slow down a bit so i went into MSConfig to find out what was firing on start up. I noticed under Spotify there are 5 entries, 4 of which are identical ie "Spotify Ltd". Does anyo...

Loxer

Community Legend

850 Views

1 replies

0 likes

  • 850 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution View followers

How do I see who follows my Spotify playlist? In the later versions, I just clicked the "X followers" text and everyone showed up on a list. Isn't that possible anymore?

Casual Listener

How do I see who follows my Spotify playlist? In the later versions, I just clicked the "X followers" text and everyone showed up on a list. Isn't that possible anymore?

frantastikid

Regular

831391 Views

44 replies

34 likes

  • 831391 Views
  • 44 replies
  • 34 likes

Warum werden meine mp3 Dateinen NICHT in den Lokalen Dateien angezeigt?

Warum werden mir meine Lieder, die ich auf dem PC gespeichert habe (alles mp3-Dateien), nicht angezeigt obwohl ich alle Standorte hinzugefügt und aktiviert habe?

Casual Listener

Warum werden mir meine Lieder, die ich auf dem PC gespeichert habe (alles mp3-Dateien), nicht angezeigt obwohl ich alle Standorte hinzugefügt und aktiviert habe?

hans-jürgen

Roadie

13283 Views

5 replies

0 likes

  • 13283 Views
  • 5 replies
  • 0 likes

Solved!! Songs pause erratically - Premium user

Well, everything is pretty much in the title. Since yesterday, spotify pauses while playing. Sometimes it pauses 5 times in a row in 2 minutes, sometimes not a single time during 2 hours. Sometimes I have to manually resume play by pausing and resumi...

Regular

Well, everything is pretty much in the title.   Since yesterday, spotify pauses while playing. Sometimes it pauses 5 times in a row in 2 minutes, sometimes not a single time during 2 hours. So...

c5driver50

Newbie

84634 Views

94 replies

8 likes

  • 84634 Views
  • 94 replies
  • 8 likes

"Normalize Volume" Setting - A Placebo?

has this feature ever worked? not as long as i've been a premium subscriber as far as i can tell, and i've been a premium subscriber for a long time.... not only does it not work, it doesn't even come close to working, the volume levels in playlist t...

Music Fan

has this feature ever worked? not as long as i've been a premium subscriber as far as i can tell, and i've been a premium subscriber for a long time.... not only does it not work, it doesn't even com...

2553 Views

0 replies

10 likes

  • 2553 Views
  • 0 replies
  • 10 likes