Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Can't play an artist's discography on the desktop app

Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...

Music Fan

szkill

Newbie

11509 Views

105 replies

47 likes

  • 11509 Views
  • 105 replies
  • 47 likes

Issue : no volume control in spotify when exclusive mode is activated

Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...

Music Fan

MIKAAAAEL

Music Fan

1306 Views

15 replies

2 likes

Possible Bug
  • 1306 Views
  • 15 replies
  • 2 likes

Black Screen (June 15 2026 install)

PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...

Music Fan

earthbound

Regular

3194 Views

38 replies

2 likes

  • 3194 Views
  • 38 replies
  • 2 likes

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...

Moderator

8930 Views

0 replies

4 likes

  • 8930 Views
  • 0 replies
  • 4 likes

Superuser Contribution Musique qui se lance pas

Bon ça fait plusieurs semaine que j'ai se problème , plusieurs musique ne se lance pas ni de mon portable ni de mon pc, j'ai tout essayé et rien ne fonctionne je comprend vraiment pas alors que il marchait parfaitement juste avant je n'ai rien changé...

Newbie

Bon ça fait plusieurs semaine que j'ai se problème , plusieurs musique ne se lance pas ni de mon portable ni de mon pc, j'ai tout essayé et rien ne fonctionne je comprend vraiment pas alors que il ma...

Alfredo

Roadie

3185 Views

1 replies

0 likes

  • 3185 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Log In with Facebook button not working...

working nakamura1234 nakamura1234 Newbie yesterday I run the Desktop app on windows 10. When I want to connect via the "Log in with Facebook" button nothing happens. Even if I click the button 10 times, it still does not work. The animation loads, it...

Casual Listener

working nakamura1234 nakamura1234 Newbie yesterday I run the Desktop app on windows 10. When I want to connect via the "Log in with Facebook" button nothing happens. Even if I click the button 10 tim...

Alfredo

Roadie

918 Views

1 replies

0 likes

  • 918 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discord+spotify

I am trying to play a game with a friend, listen to music on spotify, and talk to my friend in discord. Unfortunately, whenever I join the discord call, I cannot hear any more audio from spotify. Is there any way to fix this?

Newbie

I am trying to play a game with a friend, listen to music on spotify, and talk to my friend in discord. Unfortunately, whenever I join the discord call, I cannot hear any more audio from spotify. Is ...

Alfredo

Roadie

844 Views

1 replies

0 likes

  • 844 Views
  • 1 replies
  • 0 likes

Superuser Contribution "If you have the file on your computer you can import it". How?

So, I have a DRM free song I downloaded after purchase from Amazon.It's a 93Mb megamix.If I browse local files, there is it. When I try and play it, it says"This track is unavailable, if you have the file on your computer you can import it" I've turn...

Visitor

So, I have a DRM free song I downloaded after purchase from Amazon. It's a 93Mb megamix. If I browse local files, there is it. When I try and play it, it says "This track is unavailable, if you ha...

Alfredo

Roadie

1178 Views

1 replies

0 likes

local
  • 1178 Views
  • 1 replies
  • 0 likes

Superuser Contribution plays count does not work

plays count does not work , did all suggestions uninstall , reinstall etc.. when this will be fixed , and why always play counts problem on spotify ???

Newbie

plays count does not work , did all suggestions uninstall , reinstall etc.. when this will be fixed , and why always  play counts problem on spotify ???

Alfredo

Roadie

630 Views

1 replies

0 likes

  • 630 Views
  • 1 replies
  • 0 likes

Albums issue

I have a rather complicated situation in the organization of the albums.Often, when I save some playlists, some songs from these playlists are unique to an album, for example: the song "Feels - Calvin Harris" belongs to the album "Feels - Calvin Harr...

Newbie

I have a rather complicated situation in the organization of the albums. Often, when I save some playlists, some songs from these playlists are unique to an album, for example: the song "Feels - C...

582 Views

0 replies

0 likes

  • 582 Views
  • 0 replies
  • 0 likes

Release Radar Playlist is not updating today (friday)

Release Radar Playlist is supposed to update on fridays, but it didn't. Yesterday the counter inside the release playlist said it is 6 days old, but for real it is now (friday here) at 7 days and would be updating on saturday what makes no sense at a...

Music Fan

Release Radar Playlist is supposed to update on fridays, but it didn't. Yesterday the counter inside the release playlist said it is 6 days old, but for real it is now (friday here) at 7 days and wou...

nighthawk989

Roadie

8751 Views

23 replies

3 likes

  • 8751 Views
  • 23 replies
  • 3 likes

Solved!! Unable to install: error code 53

Hi My work PC just got updated to Windows 7 Enterprise. I started installing all the needed programs including Spotify because I listen to a lot of music at work. However, I'm unable to install. I get this error message: ---------------------------Sp...

Casual Listener

Hi   My work PC just got updated to Windows 7 Enterprise. I started installing all the needed programs including Spotify because I listen to a lot of music at work. However, I'm unable to inst...

Collinwicker

Newbie

189693 Views

120 replies

2 likes

  • 189693 Views
  • 120 replies
  • 2 likes

Solved!! windows 10

Spotify Usernamesloan1207PlanPremiumCountry Device(dell laptop)Operating System( Windows 10) My Question or Issue running spotify windows 10 store version. would like to delete this version and install the spotify.com version. also i have many playli...

Casual Listener

Spotify Username sloan1207 Plan Premium Country   Device (dell laptop) Operating System ( Windows 10)   My Question or Issue  running spotify windows 10 store version. woul...

Loxer

Community Legend

2722 Views

6 replies

0 likes

  • 2722 Views
  • 6 replies
  • 0 likes

Installer won't start on windows vista 64

I'm using a desktop with Windows vista 64. When I download the installer, and try to double click the .exe file, nothing happens. I was having a problem with local files and figured I'd just uninstall and re-install to make sure I had the newest vers...

Newbie

I'm using a desktop with Windows vista 64.  When I download the installer, and try to double click the .exe file, nothing happens.  I was having a problem with local files and figured I'd j...

Sebasty

Community Legend

4391 Views

1 replies

1 likes

  • 4391 Views
  • 1 replies
  • 1 likes

last.fm scrobbles not saving

I have noticed in the past week that my last.fm scrobbles from desktop spotify have not been saving. The song that is playing shows as scrobbling, but when the next song comes on it just replaces that song and the scrobble isn't saved. I have disconn...

Newbie

I have noticed in the past week that my last.fm scrobbles from desktop spotify have not been saving. The song that is playing shows as scrobbling, but when the next song comes on it just replaces tha...

Sebasty

Community Legend

1531 Views

1 replies

0 likes

  • 1531 Views
  • 1 replies
  • 0 likes

Shuffle is isn't shufflling all songs

Spotify Usernamejustinhicks99PlanFree/Premium Device(Samsung Galaxy Note 8, Macbook Pro, and Windows Computer)Operating System(Android Oreo, Windows 10,etc.) My Question or Issue I have around 450 songs on my play list, and I don't even hear half of ...

Newbie

Spotify Username justinhicks99 Plan Free/Premium   Device (Samsung Galaxy Note 8, Macbook Pro, and Windows Computer) Operating System (Android Oreo, Windows 10,etc.)   My Que...

Soundofus

Community Legend

607 Views

1 replies

1 likes

  • 607 Views
  • 1 replies
  • 1 likes

My Daily Mixes Are Gone

PlanPremiumCountry USADeviceDesktopOperating SystemWindows 7 Professional My Question or Issue I was listening to my Daily Mixes literally yesterday, and now I go in to my profile and they're completely gone? I had about six that I rotated through an...

Newbie

Plan Premium Country  USA Device Desktop Operating System Windows 7 Professional   My Question or Issue  I was listening to my Daily Mixes literally yesterday, and now I go i...

Soundofus

Community Legend

1149 Views

1 replies

0 likes

  • 1149 Views
  • 1 replies
  • 0 likes

''Release Radar'' playlist doesn't wanna update

Hi. Just as the title or whatever ~ The release radar playlist wont update. Usually it updates at 00:00 right when the clock changes to the next day but not this time. Release radar is my favorite playlist btw. Any solutions on how to fix it? I read ...

Regular

Hi. Just as the title or whatever ~ The release radar playlist wont update. Usually it updates at 00:00 right when the clock changes to the next day but not this time. Release radar is my favorite pl...

mikepickard

Newbie

3914 Views

14 replies

0 likes

  • 3914 Views
  • 14 replies
  • 0 likes

Superuser Contribution Problem of the connection after the update.

Hi,after last update application for window, there is a connetion problem in internal network in my work. All application users in my work have this problem and it is a large corporation, so there are many users too.Before last update everything was ...

Newbie

Hi, after last update application for window, there is a connetion problem in internal network in my work. All application users in my work have this problem and it is a large corporation,...

Alfredo

Roadie

634 Views

1 replies

1 likes

  • 634 Views
  • 1 replies
  • 1 likes

Superuser Contribution After entering login info, red circle with backslash will appear, refuses login

Help please! I have had this problem for about a week now and it's only getting worse. So first I uninstalled Spotify on my computer because it wasn't picking up on my internet connection so I reinstalled it. But now whenever I try to login, the info...

Newbie

Help please! I have had this problem for about a week now and it's only getting worse. So first I uninstalled Spotify on my computer because it wasn't picking up on my internet connection so I reinst...

Alfredo

Roadie

1689 Views

1 replies

0 likes

  • 1689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify loads as a black screen every time i login.

Hello. It seems that every time i log in the screen turns black? I use the web player (windows 10) https://streamable.com/ctfoy

Visitor

Hello. It seems that every time i log in the screen turns black?   I use the web player  (windows 10)   https://streamable.com/ctfoy <error in action

Alfredo

Roadie

788 Views

1 replies

0 likes

  • 788 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify Is Offline and I don't know why

My Spotify for no reason is offline even though it's not on offline mode and I have an internet connection. I have tried to log out and log back in but that didn't work as I don't use Facebook, and one of the posts that is supposed to help me denies ...

Casual Listener

My Spotify for no reason is offline even though it's not on offline mode and I have an internet connection. I have tried to log out and log back in but that didn't work as I don't use Facebook, and o...

Alfredo

Roadie

572 Views

1 replies

0 likes

  • 572 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spority is not accepting my credit card

Hi!So, it's been a year that I've been using Spotify Premium but recently I changed my credit card. I followed the instructions to change the details of the credit card but now is not accepting it.....A message appears that Spotify isn't available in...

Newbie

Hi! So, it's been a year that I've been using Spotify Premium but recently I changed my credit card. I followed the instructions to change the details of the credit card but now is not accepting it....

Alfredo

Roadie

3726 Views

1 replies

0 likes

Credit Card
  • 3726 Views
  • 1 replies
  • 0 likes

Superuser Contribution ADD MUSIC FROM LAPTOP TO SPOTIFY

HOW DO I GET MUSIC FROM MY C DRIVE OR MUSIC FOLDER ON LAPTOP IN TO MY SPOTIFY SO THAT I CAN ASK ALEXA TO PLAY MY BROTHERS HOME MADE MUSIC FROM CID

Newbie

HOW DO I GET MUSIC FROM MY C DRIVE OR MUSIC FOLDER ON LAPTOP IN TO MY SPOTIFY SO THAT I CAN ASK ALEXA TO PLAY MY BROTHERS HOME MADE MUSIC FROM CID  

Alfredo

Roadie

645 Views

1 replies

0 likes

  • 645 Views
  • 1 replies
  • 0 likes