Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50413 Views
  • 77 replies
  • 27 likes
  • 50413 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 76080 Views
  • 271 replies
  • 21 likes
  • 76080 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5341 Views
  • 1 replies
  • 6 likes
  • 5341 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145487 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145487 Views
  • 0 replies
  • 26 likes

Friend Activity

I can not see what my friend is hearing but he can see what I'm hearing. So to see if the bugg was mine we asked another friend to enter the spotify and for him it would appear this friend to listen. Why not appear for me?

  • Casual Listener
  • I can not see what my friend is hearing but he can see what I'm hearing. So to see if the bugg was mine we asked another friend to enter the spotify and for him it would appear this friend to listen....
  • 278 Views
  • 0 replies
  • 1 likes
  • 278 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't log in on desktop

So my Spotify was playing up so I logged out and when I went to log in it won't let me. I put in my username and password and the screen just kinda freezes as if it's loading, but I've left it for an hour and it still won't log in. I can't find anyon...

  • Newbie
  • So my Spotify was playing up so I logged out and when I went to log in it won't let me. I put in my username and password and the screen just kinda freezes as if it's loading, but I've left it for an...
  • user-removed
  • Not applicable
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can I NOT download saved tracks?

Since the web player has been virtually destroyed by Spotify, I may be forced to download the Spotify application to use on my laptop. If I do, am I forced to download all my saved tracks to my hardrive? I want the saved tracks download for my iPhone...

  • Regular
  • Since the web player has been virtually destroyed by Spotify, I may be forced to download the Spotify application to use on my laptop.  If I do, am I forced to download all my saved tracks to my...
  • Alfredo
  • Roadie
  • 513 Views
  • 1 replies
  • 0 likes
  • saved
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist says I have 255 songs, only about 25% play, songs don't appear on mobile, help!

All the playlist songs appear on the desktop version but most do not play in shuffle mode or when selected.directly. Mobile version of the playlist only shows about 20% of the songs on the playlist. I have about 5-10 playlists with this issue. Many o...

  • Newbie
  • All the playlist songs appear on the desktop version but most do not play in shuffle mode or when selected.directly. Mobile version of the playlist only shows about 20% of the songs on the playl...
  • Alfredo
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Artists pay per stream

Hellou Community. I have few questions. How much is Spotify paying Artists per stream. And if i have on my songs for example 1000 streams made by 500 users, will spotify pay me for all of those streams or just for 500?Thanks for all answears!

  • Casual Listener
  • Hellou Community. I have few questions. How much is Spotify paying Artists per stream. And if i have on my songs for example 1000 streams made by 500 users, will spotify pay me for all of those strea...
  • Alfredo
  • Roadie
  • 1189 Views
  • 1 replies
  • 0 likes
  • 1189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pick up songs where i left

Hi,1 month ago i restore my PC desktop with windows 10.Before restoring it, when i switch on my PC and start spotify, The application start with the playback queue that i leave when i switch off it.Now, After the recovery, when i switch on PC and Spo...

  • Newbie
  • Hi, 1 month ago i restore my PC desktop with windows 10. Before restoring it, when i switch on my PC and start spotify, The application start with the playback queue that i leave when i switch off ...
  • Alfredo
  • Roadie
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution Memory leak in Windows 10 client when using Local Files

I have a library of 10,000+ MP3s, and Spotify fails to index it. When I add the folder with my music, Spotify slowly starts using more and more memory and slows to a crawl, making it completely unusable until I kill the process in Task Manager. Once ...

  • Casual Listener
  • I have a library of 10,000+ MP3s, and Spotify fails to index it. When I add the folder with my music, Spotify slowly starts using more and more memory and slows to a crawl, making it completely unusa...
  • Alfredo
  • Roadie
  • 504 Views
  • 1 replies
  • 2 likes
  • 504 Views
  • 1 replies
  • 2 likes

Recent Artists Not Refreshing

Come on Spotify, it's 2018 and your recently played artists are still messed up. Anyone know a fix? Uninstalled but it doesn't work on both Android and laptop,

  • Newbie
  • Come on Spotify, it's 2018 and your recently played artists are still messed up. Anyone know a fix? Uninstalled but it doesn't work on both Android and laptop, 
  • 462 Views
  • 0 replies
  • 6 likes
  • recent artists
  • 462 Views
  • 0 replies
  • 6 likes

Superuser Contribution Cannot UNINSTALL Spotify. HELP!

Hey All, I'm losing my mind trying to get spotify off of my computer. I've tried many of the suggestions for Windows to no avail. I've tried: -Going to programs and clicking uninstall...after clicking uninstall, nothing happens -Checked under Library...

  • Newbie
  • Hey All,   I'm losing my mind trying to get spotify off of my computer. I've tried many of the suggestions for Windows to no avail. I've tried:   -Going to programs and clicking uninsta...
  • Alfredo
  • Roadie
  • 638 Views
  • 1 replies
  • 0 likes
  • 638 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist keeps playing the first song after every song I listen to

I have to manually select the next song in the playlist, because the first song keeps automatically playing.

  • Newbie
  • I have to manually select the next song in the playlist, because the first song keeps automatically playing. 
  • Alfredo
  • Roadie
  • 1920 Views
  • 1 replies
  • 1 likes
  • 1920 Views
  • 1 replies
  • 1 likes

Desktop/webplayer playing incorrect song

I've only found one instance of this so far.Trying to play "One More Light" by Linkin Park. When I play it on my tablet, it plays the correct track. But on the webplayer AND/OR desktop app(using the "old" client) on my PC (Win10), it shows "One More ...

  • Casual Listener
  • I've only found one instance of this so far. Trying to play "One More Light" by Linkin Park. When I play it on my tablet, it plays the correct track. But on the webplayer AND/OR desktop app(using th...
  • BillSlank
  • Casual Listener
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Surface Pro 4 Desktop App Quits Playing 4 Seconds Into Song

Can be restarted by touching back arrow on app. Consistent and very irritating Network doesn't matter, albums, playlists, radio -- doesn't matter...downloaded songs--doesn't matter. No other service does this. In spite of it's other great features, t...

  • Newbie
  • Can be restarted by touching back arrow on app.   Consistent and very irritating   Network doesn't matter, albums, playlists, radio -- doesn't matter...downloaded songs--doesn't matter....
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Moving album art/ videos

Lord Huron's new album Vide Noir has a feature that when you listen to it on mobile if you are viewing the current song playing it has a video or animation that goes with that song. I was hoping to have this functionality when I put my desktop app in...

  • Newbie
  • Lord Huron's new album Vide Noir has a feature that when you listen to it on mobile if you are viewing the current song playing it has a video or animation that goes with that song. I was hoping to h...
  • 2768 Views
  • 0 replies
  • 6 likes
  • 2768 Views
  • 0 replies
  • 6 likes

Song stops after a few seconds then random Latin music starts playing...

Is anyone else having this problem? I'll be listening to a song on one of my playlists or albums, then suddenly the song will just stop after playing for about 10 seconds, then some random Latin music comes on. I have nothing against Latin music, but...

  • Newbie
  • Is anyone else having this problem? I'll be listening to a song on one of my playlists or albums, then suddenly the song will just stop after playing for about 10 seconds, then some random Latin musi...
  • Tamertatlici
  • Newbie
  • 1070 Views
  • 2 replies
  • 7 likes
  • 1070 Views
  • 2 replies
  • 7 likes

Lokale Musikdateien verschwinden nicht

Hallo Zusammen,ich habe folgendes Problem: Ich hatte ein paar Alben lokal auf einer eigenen Festplatte liegen (Laufwerk E). Aufgrund von umstrukturierungen, meiner Festplatten wurde kurzzeitig aus Laufwerk E, Laufwerk F. In dieser Zeit war Spotify ak...

  • Newbie
  • Hallo Zusammen, ich habe folgendes Problem: Ich hatte ein paar Alben lokal auf einer eigenen Festplatte liegen (Laufwerk E). Aufgrund von umstrukturierungen, meiner Festplatten wurde kurzzeitig aus ...
  • 467 Views
  • 0 replies
  • 3 likes
  • 467 Views
  • 0 replies
  • 3 likes

Random connections

So I'll play spotify from my computer. Now the issue I have is when my phone is nearby, it'll randomly connect to my phone, (When I play from my phone, it says the device ID, so I know that that's the correct device) without me asking to, it's even d...

  • Visitor
  • So I'll play spotify from my computer.  Now the issue I have is when my phone is nearby, it'll randomly connect to my phone, (When I play from my phone, it says the device ID, so I know that tha...
  • Sebasty
  • Community Legend
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Spotify isn't showing recent activity of the people I follow

All of my followers and people I am following show up on my account but their recent activity isnt showing up at all. I miss seeing what my friends are listening to! I checked my settings, I logged out and then in again, I even closed the app, but it...

  • Music Fan
  • All of my followers and people I am following show up on my account but their recent activity isnt showing up at all. I miss seeing what my friends are listening to! I checked my settings, I logged o...
  • RBM6752
  • Casual Listener
  • 11025 Views
  • 17 replies
  • 5 likes
  • 11025 Views
  • 17 replies
  • 5 likes

Solved!! Give us YOUR feedback - Spotify

I have been starting to visit this forum since the awful release of 0.8.8 when things started spiraling downwards for this service. There's a lot of threads with people unsatisfied with the changes and updates(?) you have done recently. They just add...

  • Music Fan
  • I have been starting to visit this forum since the awful release of 0.8.8 when things started spiraling downwards for this service. There's a lot of threads with people unsatisfied with the changes a...
  • eadzima
  • Newbie
  • 13757 Views
  • 38 replies
  • 22 likes
  • Windows
  • 13757 Views
  • 38 replies
  • 22 likes

My filter keeps messing up my queue

So i was on my computer useing spotify and every time i pull it up it automatically is at a spacific song on my list and has a set queue there and when ever i use the filter to go to a spacific song and continue rom tha point in the list it auto rese...

  • Newbie
  • So i was on my computer useing spotify and every time i pull it up it automatically is at a spacific song on my list and has a set queue there and when ever i use the filter to go to a spacific song ...
  • 392 Views
  • 0 replies
  • 2 likes
  • 392 Views
  • 0 replies
  • 2 likes

Odd recommendations...

My [Discover > Top Recommendations for You] list today is bizarre in that it seems to have mistaken me for a Colombian gaucho. I'm flattered but musically it's a big miss with nothing relevant to anything I've ever listend to. Very curious...

  • Casual Listener
  • My [Discover  > Top Recommendations for You] list today is bizarre in that it seems to have mistaken me for a Colombian gaucho. I'm flattered but musically it's a big miss with nothing releva...
  • Narankiwi
  • Composer
  • 1356 Views
  • 5 replies
  • 3 likes
  • 1356 Views
  • 5 replies
  • 3 likes