Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1853 Views

0 replies

2 likes

  • 1853 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

147698 Views

83 replies

27 likes

  • 147698 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

132845 Views

294 replies

22 likes

  • 132845 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11120 Views

1 replies

6 likes

  • 11120 Views
  • 1 replies
  • 6 likes

Solved!! Audio popping and cracking. Reinstalledm, updated drivers, disabled hdwr accel, nothing.

I'm running the Windows 10 desktop audio app and I've been having audio pops and cracks at random intervals in all the music I listen to (It's not clipping or part of the song). It happens more often when my computer is doing a high intensity task li...

Casual Listener

I'm running the Windows 10 desktop audio app and I've been having audio pops and cracks at random intervals in all the music I listen to (It's not clipping or part of the song). It happens more often...

MountainSufi

Music Fan

5735 Views

4 replies

0 likes

  • 5735 Views
  • 4 replies
  • 0 likes

Spotify Web Play não avança para reproduzir a música seguinte.

No Firefox quando estou ouvindo qualquer música de um álbum, o Spotify Web Player não avança para reproduzir a próxima faixa. Sempre que uma música termina, tenho que dar o play para continuar na música seguinte.

Casual Listener

No Firefox quando estou ouvindo qualquer música de um álbum, o Spotify Web Player não avança para reproduzir a próxima faixa. Sempre que uma música termina, tenho que dar o play para continuar na mús...

Bittencourt

Spotify Star

2038 Views

3 replies

1 likes

  • 2038 Views
  • 3 replies
  • 1 likes

Fichiers locaux sans noms

Bonjour, les titres lorsque j'importe depuis mon pc sont absents (vide) pour plus de la moité de ma collection de musique et je ne sais pas pourquoi y aurait-il des solutions. Merci

Newbie

Bonjour, les titres lorsque j'importe depuis mon pc sont absents (vide) pour plus de la moité de ma collection de musique et je ne sais pas pourquoi y aurait-il des solutions. Merci

viviancroquet

Newbie

401 Views

1 replies

0 likes

  • 401 Views
  • 1 replies
  • 0 likes

Automatically skipping over songs and saying the songs aren't available

I am using spotify on a windows 10 laptop and have spotify premium. Whenever i try to play any song, it just skips over it. Nearly every time I open spotify, a message in a blue box appears at the top saying "This song is not available. If you have t...

Newbie

I am using spotify on a windows 10 laptop and have spotify premium. Whenever i try to play any song, it just skips over it. Nearly every time I open spotify, a message in a blue box appears at the to...

Imperfect_King_

Visitor

564 Views

1 replies

1 likes

  • 564 Views
  • 1 replies
  • 1 likes

Superuser Contribution My Desktop version only comes up as a black window

I'm not sure what is going on, but when I open my desktop version of Spotify, all that opens is a black window with only three white dots in the top left corner that are clickable, and then the minimize, maximize and close icons in the top right. Tha...

Casual Listener

I'm not sure what is going on, but when I open my desktop version of Spotify, all that opens is a black window with only three white dots in the top left corner that are clickable, and then the minim...

Petya

Community Legend

1693 Views

4 replies

1 likes

  • 1693 Views
  • 4 replies
  • 1 likes

Android Note 5 shuffel want turn off

I have notice after an andrioid update I can not longer turn shuffel off on note 5, but I can on my IPAD I can touch the cross bars and turn off on my Ipad. I have cleared cashe on my andripid phone same issue can't turn off shuffel.

Regular

I have notice after an andrioid update I can not longer turn shuffel off on note 5, but I can on my IPAD I can touch the cross  bars and turn off on my Ipad. I have cleared cashe on my andripid ...

Guynraleigh

Regular

631 Views

5 replies

0 likes

  • 631 Views
  • 5 replies
  • 0 likes

Spotify doesn't remember last song I was playing

Spotify is no longer remembering which song I was playing. Whenever I start Spotify, no song is selected. This is annoying since it forces me to go into the Spotify app and browse back to where I was, while I used to be able to just press play on my ...

Regular

Spotify is no longer remembering which song I was playing. Whenever I start Spotify, no song is selected. This is annoying since it forces me to go into the Spotify app and browse back to where I was...

1461 Views

0 replies

44 likes

  • 1461 Views
  • 0 replies
  • 44 likes

Solved!! Spotity taskbar icon

Hi, Spotify icon on the taskbar changed to generic 'my computer' icon. the icon changes back to default once I pin the application. Also, it only happens in the Microsoft store version. this started about 2-3 month ago.spotify version:1.0.75.485.g1f7...

Casual Listener

Hi, Spotify icon on the taskbar changed to generic 'my computer' icon. the icon changes back to default once I pin the application. Also, it only happens in the Microsoft store version. this started ...

Evgeny91

Casual Listener

5064 Views

1 replies

0 likes

Desktop
Icon
taskbar
  • 5064 Views
  • 1 replies
  • 0 likes

Playlist not playing properly

Whenever I pay a song, after the track it always goes back to the COCO Soundtrack album and it doesnt continue to the next track on my playlist. Please help ThanksJC

Newbie

Whenever I pay a song, after the track it always goes back to the COCO Soundtrack album and it doesnt continue to the next track on my playlist.   Please help     Thanks JC

Nico

Community Legend

702 Views

1 replies

0 likes

  • 702 Views
  • 1 replies
  • 0 likes

Can only play one track at a time

Hi, When I click to play an album or playlist, the first track will play with no issues, but the rest do not follow on. I have to refresh the page between each one. Any ideas?Using web browser on my laptop - using Firefox.

Casual Listener

Hi, When I click to play an album or playlist, the first track will play with no issues, but the rest do not follow on. I have to refresh the page between each one. Any ideas? Using web browser on m...

Sebasty

Community Legend

1539 Views

5 replies

1 likes

  • 1539 Views
  • 5 replies
  • 1 likes

Superuser Contribution New computer, playlist not syncing properly

I just got a new computer and when I checked one of my recently played (on my mobile) playlists it only has 6 songs in the desktop app. On my mobile and my old computer there are 34 songs. How can I fix this? Uninstalling and reinstalling the app did...

Newbie

I just got a new computer and when I checked one of my recently played (on my mobile) playlists it only has 6 songs in the desktop app. On my mobile and my old computer there are 34 songs. How can I ...

Alfredo

Roadie

575 Views

1 replies

0 likes

new computer
  • 575 Views
  • 1 replies
  • 0 likes

The play button doesn't work

Hi ! Since yesterday, I can't listen to any music on Spotify. When I want to play a playlist, it goes on my recently listened (on left) but nothing is launched. Same with a particular music. :'(

Casual Listener

Hi !   Since yesterday, I can't listen to any music on Spotify. When I want to play a playlist, it goes on my recently listened (on left) but nothing is launched. Same with a particular music....

Ambreay

Casual Listener

1808 Views

6 replies

0 likes

  • 1808 Views
  • 6 replies
  • 0 likes

spotify not loading facebook friends

Hi,i can easily login with my facebook, however if i press find friends, it comes up with nothing even though I've already loged in with facebook on my windows laptop.also when i press 'find friends' it comes up with a tab called 'login with facebook...

Visitor

Hi, i can easily login with my facebook, however if i press find friends, it comes up with nothing even though I've already loged in with facebook on my windows laptop. also when i press 'find frie...

725 Views

0 replies

0 likes

  • 725 Views
  • 0 replies
  • 0 likes

Autoplay similar songs keeps playing even when turned off

Hi, Desktop keeps playing similar songs after album, even when this is turned off from settings. Really annoying, any ideas? There are no tracks in my queue so I don't know why this keeps happening.

Newbie

Hi,   Desktop keeps playing similar songs after album, even when this is turned off from settings. Really annoying, any ideas? There are no tracks in my queue so I don't know why this keeps ha...

812 Views

0 replies

0 likes

  • 812 Views
  • 0 replies
  • 0 likes

Freezing on Exit

When I have Spotify open, it will eventually slow my computer with so much hard drive activity, that I have to close it from the task manager. If I close it by clicking 'X,' a couple of seconds later, my computer will lock up and I'll have to hard re...

Regular

When I have Spotify open, it will eventually slow my computer with so much hard drive activity, that I have to close it from the task manager. If I close it by clicking 'X,' a couple of seconds later...

TheBrickSlayer

Roadie

864 Views

1 replies

0 likes

  • 864 Views
  • 1 replies
  • 0 likes

Spotify scrolling glitch with Photoshop

If I have Photoshop open (I run CC), Spotify won't let me scroll correctly. It won't let me scroll downwards through my library and instead I have to scroll upwards to go down in a long swift motion to let the library roll down a bit. I can scroll wi...

Newbie

If I have Photoshop open (I run CC), Spotify won't let me scroll correctly. It won't let me scroll downwards through my library and instead I have to scroll upwards to go down in a long swift motion ...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

Spotify failed to migrate some of your data

Hey all, I've been having issues with my Spotify for about a month now. Every time I start the computer a msg pops up saying "Spotify failed to migrate some of your data," I ignored it at first, now it's just getting annoying. I've already looked onl...

Newbie

Hey all,  I've been having issues with my Spotify for about a month now. Every time I start the computer a msg pops up saying "Spotify failed to migrate some of your data," I ignored it at firs...

Dregkonn

Casual Listener

1114 Views

1 replies

1 likes

  • 1114 Views
  • 1 replies
  • 1 likes

Importing music

Hi,I have put my music from iTunes into a folder and imported it into a new playlist as the iTunes folder wouldn't import into songs. When I try to drag playlist into songs nothing happens?Also, more frustratingly, I can listen to playlist on my lapt...

Newbie

Hi, I have put my music from iTunes into a folder and imported it into a new playlist as the iTunes folder wouldn't import into songs. When I try to drag playlist into songs nothing happens? Also, ...

399 Views

0 replies

0 likes

  • 399 Views
  • 0 replies
  • 0 likes

Playlist stuck on "waiting"

A playlist I am trying to download is stuck on "waiting This is my playlist for local files so i need to have it downloaded on the desktop app before I can download on my mobile

Newbie

A playlist I am trying to download is stuck on "waiting   This is my playlist for local files so i need to have it downloaded on the desktop app before I can download on my mobile

Nico

Community Legend

580 Views

1 replies

0 likes

  • 580 Views
  • 1 replies
  • 0 likes

Windows 10 app showing facebook account

I disconnected my email account from facebook but when I open windows 10 app I still see my facebook account user name besides my email!How get rid of facebook account and user name ?Please see the screenshot.

Casual Listener

I disconnected my email account from facebook but when I open windows 10 app I still see my facebook account user name besides my email! How get rid of facebook account and user name ? Please see t...

454 Views

0 replies

0 likes

Facebook
Windows 10
  • 454 Views
  • 0 replies
  • 0 likes