Why High quality has a bad quality (senhaiser pcx550)

[Cuc4rach4]

HI, i activate high quality, but sound still has a really bad quality.

Plan

Premium

Country

Chile 

Device

Notebook/bluetooth/senhaiser pcx550

Operating System

Windows 10

[Sebasty]

Hey @Cuc4rach4

I suggest checking that the following settings have been turned off -

The audio enhancements:
1. Go to Taskbar, find and click on the speaker icon. Click the speaker/device icon again on the volume slider popup.
2. Go to Sound Enhancement tab and disable them.
3. If there are additional tabs like Dolby or similar, try disabling these too.

The Communications setting:
1. Find the speaker icon on Taskbar again. Right-click on it and select Sounds.
2. In the opened window go to COmmunications and set Windows to do nothing.

You can also try un-pairing and re-pairing the headphones. If listening through cable is possible, try that out as well to see if there's any difference.

Let me know how it goes 🙂