Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1740 Views

0 replies

2 likes

  • 1740 Views
  • 0 replies
  • 2 likes

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146275 Views

83 replies

27 likes

  • 146275 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131278 Views

294 replies

22 likes

  • 131278 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11010 Views

1 replies

6 likes

  • 11010 Views
  • 1 replies
  • 6 likes

Solved!! Song I didn't chose starts playing

Hello,I opened Spotify on my PC and new songs have been added to my playlist which I have never listened to before and also I was listening to a song on my laptop when it cut out and started playing a classical song I hadn't heard before.This is a bi...

Newbie

Hello, I opened Spotify on my PC and new songs have been added to my playlist which I have never listened to before and also I was listening to a song on my laptop when it cut out and started p...

Nico

Community Legend

826 Views

1 replies

0 likes

  • 826 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Publish my activity on Spotify" automatically reactivates when opening app

If I disable "Publish my activity on Spotify" and then close the app and reopen, it will be reactivated. How do I permanently de-activate?

Newbie

If I disable "Publish my activity on Spotify" and then close the app and reopen, it will be reactivated. How do I permanently de-activate?

Alfredo

Roadie

621 Views

1 replies

1 likes

  • 621 Views
  • 1 replies
  • 1 likes

I do not get notifications

Hello,I do not get any notifications from Spotify. In "Notification settings" I have everything checked.

Visitor

Hello, I do not get any notifications from Spotify. In "Notification settings" I have everything checked.

songassistant

Composer

858 Views

5 replies

0 likes

Notifications
  • 858 Views
  • 5 replies
  • 0 likes

finding music videos

I use Spotify in Austria and don't have the option of seaching for music videos. When will this option be available? It seems to be available in other areas.

Regular

  I use Spotify in Austria and don't have the option of seaching for music videos.  When will this option be available?  It seems to be available in other areas.

424 Views

0 replies

0 likes

Search
video
  • 424 Views
  • 0 replies
  • 0 likes

Solved!! Playlist picture won’t update on iPhone. Any ideas?

Hi, I have changed all my Spotify playlist cover pictures so they all match on my laptop (DELL, windows).They have all have updated on my profile when I check on my laptop and when I check my profile from someone else’s phone. But, when I check my pr...

Casual Listener

Hi, I have changed all my Spotify playlist cover pictures so they all match on my laptop (DELL, windows). They have all have updated on my profile when I check on my laptop and when I check my...

h_di5zq7-zewr

Newbie

66796 Views

4 replies

4 likes

  • 66796 Views
  • 4 replies
  • 4 likes

Spotify doesn't play firefox

Today Spotify webplayer update Shuffle playback and infinite playback do not turn off when you click Refresh. This patch does not seem to be Firefox.

Newbie

Today Spotify webplayer update   Shuffle playback and infinite playback do not turn off when you click Refresh.   This patch does not seem to be Firefox.

Viking0047

Newbie

773 Views

3 replies

0 likes

  • 773 Views
  • 3 replies
  • 0 likes

Spotify don't recognize iTunes in Windows 10

Hi everyone, i've just installed Windows 10 pro, so iTunes and imported my library for old playlists. Than I install Spotify and when I go in Settings, iTunes doesn't appear in sources! I tried to disinstall and reinstall both, but it doesn't work!Is...

Casual Listener

Hi everyone, i've just installed Windows 10 pro, so iTunes and imported my library for old playlists. Than I install Spotify and when I go in Settings, iTunes doesn't appear in sources! I tried to di...

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

Playlist no longer available and can't delete it

I followed some playlists, it seems the people who created them delete them.So i can't access them anymore, not a problem, i respect it.My problem is I don't want to see them anymore on my playlist list as no use, the issue is i can't delete them

Casual Listener

I followed some playlists, it seems the people who created them delete them. So i can't access them anymore, not a problem, i respect it. My problem is I don't want to see them anymore on my p...

thebube

Casual Listener

982 Views

1 replies

0 likes

  • 982 Views
  • 1 replies
  • 0 likes

Spotify window shows up on my desktop and I can't scroll?

http://prntscr.com/j66zkn This pops up on my desktop and I can't scroll or use mouse4 & 5, does anyone know what this is and how to get rid of it?

Newbie

http://prntscr.com/j66zkn   This pops up on my desktop and I can't scroll or use mouse4 & 5, does anyone know what this is and how to get rid of it?

IguanaSetup

Community Legend

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Discover Weekly wont update

My Discover Weekly playlist isn't wanting to update. Its been 8 days since it last updated and I've tried plenty of fixes which are not working. Unfollowed, logged out, closed and reopened, then signed back in and followed it again and it still hasnt...

Newbie

My Discover Weekly playlist isn't wanting to update. Its been 8 days since it last updated and I've tried plenty of fixes which are not working. Unfollowed, logged out, closed and reopened, then sign...

Nico

Community Legend

429 Views

1 replies

0 likes

  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Download an albume

hi guys, I wonder that can we download an albume on windows desktop to listen offline? I can download just playlists. Thanks for help

Casual Listener

hi guys, I wonder that can we download an albume on windows desktop to listen offline? I can download just playlists. Thanks  for help

MattSuda

Spotify Star

988 Views

2 replies

0 likes

  • 988 Views
  • 2 replies
  • 0 likes

Customer Support number

Is there a customer support line for paid subscribers? I am unable to post my issue and the steps I've attempted to take to resolve it to this board for some reason, so I'm in a bit of a pickle at the moment. I keep getting an error saying Can't play...

Newbie

Is there a customer support line for paid subscribers? I am unable to post my issue and the steps I've attempted to take to resolve it to this board for some reason, so I'm in a bit of a pickle ...

roller3e

Newbie

545 Views

2 replies

2 likes

  • 545 Views
  • 2 replies
  • 2 likes

switch devices automatically add playlist

When i switch devices it automatically add playlist to my queue.Is there any way to prevent this?

Newbie

When i switch devices it automatically add playlist to my queue. Is  there any way to prevent this?  

367 Views

0 replies

0 likes

  • 367 Views
  • 0 replies
  • 0 likes

outlook

outlook 

Casual Listener

outlook 

Bittencourt

Spotify Star

776 Views

1 replies

0 likes

sfad
  • 776 Views
  • 1 replies
  • 0 likes

Windows Spotify.exe login problem (again)

This happens every couple months with some update and I do not know what unnatural process is required to login to the Spotify.exe --- there is NO reason that logging in to an application is not standardized. At one point, I thought that I had to use...

Regular

This happens every couple months with some update and I do not know what unnatural process is required to login to the Spotify.exe --- there is NO reason that logging in to an application is not stan...

121698075

Regular

775 Views

1 replies

0 likes

  • 775 Views
  • 1 replies
  • 0 likes

Friend Feed gone

My friend feed is gone. I now have a button "Find Friends." When I click on that button it shows that I am following several people but nothing is showing up in the feed. It can't be possible that everyone decided at the same time to turn off publish...

Casual Listener

My friend feed is gone.   I now have a button "Find Friends."  When I click on that button it shows that I am following several people but nothing is showing up in the feed.  &nbs...

dagchatterton

Casual Listener

616 Views

2 replies

0 likes

  • 616 Views
  • 2 replies
  • 0 likes

Enable the reader in the browser

Cannot use Spotify on Opera in Windows 10.It tells: Enable the reader in the browser

Casual Listener

Cannot use Spotify on Opera in Windows 10. It tells:  Enable the reader in the browser

330 Views

0 replies

0 likes

opera
Windows 10
  • 330 Views
  • 0 replies
  • 0 likes

Podcasts resetting when paused

On my spotify Windows 10 player, I spend a lot of time listening to podcasts and starting today, when I am in the middle of a podcast and I pause the playback for one reason or another, it resets the playback and goes back to the beginning at 0:00. I...

Newbie

On my spotify Windows 10 player, I spend a lot of time listening to podcasts and starting today, when I am in the middle of a podcast and I pause the playback for one reason or another, it resets the...

Jezzmund

Regular

1108 Views

2 replies

3 likes

  • 1108 Views
  • 2 replies
  • 3 likes