Cant log in, error code 17 on Windows 10

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Cant log in, error code 17 on Windows 10

jefi01
Casual Listener

 

Hi, out of the blue Spotify wouldnt let me log in today. I would be so grateful for any help on how to fix this!

 

When i try to log in the error message says (translated) "A firewall may be blocking Spotify. Change its settings to allow Spotify through.You may also want to try to change the proxy settings (error code: 17)".

 

I have tried logging on offline (same + error code 31), uninstalling and reinstalling, change the firewall settings and googleing advice. I run Spotify on Windows 10 Home (laptop) and to my knowledge there was no unusual activity like change of antivirus programe/software/internetconnection/update/etc between the day before when everything worked fine and the folloing day when i couldnt log in. 

 

Any help or advise would be much appreciated!

Thanks / Jenny

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Re: Cant log in, error code 17 on Windows 10

jefi01
Casual Listener

So in my case the problem appears to have been that the country i set in my profile (New Zealand as i lived there for 6 months) wasn't where i live today (Japan for the last 5 months). As soon as i changed to Japan on my webbased-profile i could log in and listen to music through my computer app.

But i recommend emailing support at support@spotify.com they got back to me quickly (within hours after last email) and gave me a test account and lots of questions so I got the impression they really want to sort out this problem.

32 Replies

Re: Cant log in, error code 17 on Windows 10

Felinix
Casual Listener

I've encountered the same problem today and couldn't find the solution. 

Re: Cant log in, error code 17 on Windows 10

yxrpi_pg-lqe9
Newbie

Same problem here, error code 17. Bought brand new ms surface notebook yesterday, can't log in. 

Re: Cant log in, error code 17 on Windows 10

_01jl-q6eo6n2
Newbie

Me too! I couldn't log in to my account today. Can any admin check up on this please? At least a reply that a solution is currently being worked out

Re: Cant log in, error code 17 on Windows 10

MidoMaher
Newbie

The same with me

Re: Cant log in, error code 17 on Windows 10

-2140muc8_ilq
Newbie

I can't get in either and I have tried to log in with the antivirus and everything off but it didn't work. I can use online on the computer but it is not the same as having the app...

Re: Cant log in, error code 17 on Windows 10

vusonhust
Newbie

Same with me. 

Re: Cant log in, error code 17 on Windows 10

Peebo
Newbie

Hi, 

 

This issue is one I'm also dealing with. Funny enough it's only on the application. I can log on to the browser and use the web player with no problem. 

 

Could someone escalate this? I really miss using the application

 

 

Re: Cant log in, error code 17 on Windows 10

DarkFilmsGFX
Newbie

same problem in windows 7..

hope it'll be fixing 

Re: Cant log in, error code 17 on Windows 10

Sir_kw
Regular

Same problem... premium user here

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