Hi, out of the blue Spotify wouldnt let me log in today. I would be so grateful for any help on how to fix this!
When i try to log in the error message says (translated) "A firewall may be blocking Spotify. Change its settings to allow Spotify through.You may also want to try to change the proxy settings (error code: 17)".
I have tried logging on offline (same + error code 31), uninstalling and reinstalling, change the firewall settings and googleing advice. I run Spotify on Windows 10 Home (laptop) and to my knowledge there was no unusual activity like change of antivirus programe/software/internetconnection/update/etc between the day before when everything worked fine and the folloing day when i couldnt log in.
Any help or advise would be much appreciated!
Thanks / Jenny
Solved! Go to Solution.
So in my case the problem appears to have been that the country i set in my profile (New Zealand as i lived there for 6 months) wasn't where i live today (Japan for the last 5 months). As soon as i changed to Japan on my webbased-profile i could log in and listen to music through my computer app.
But i recommend emailing support at firstname.lastname@example.org they got back to me quickly (within hours after last email) and gave me a test account and lots of questions so I got the impression they really want to sort out this problem.