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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137279 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 137279 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53526 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53526 Views
  • 0 replies
  • 33 likes

Solved!! Album Cover for Current Song

My Question or Issue The album art work of the song that was currently playing used to appear with the song information in the bottom left corner of my desktop app and now it is only showing the song and the artist. How do I get the album artwork to ...

  • Newbie
  •   My Question or Issue  The album art work of the song that was currently playing used to appear with the song information in the bottom left corner of my desktop app and now it is only s...
  • cjw333
  • Newbie
  • 3487 Views
  • 2 replies
  • 5 likes
  • 3487 Views
  • 2 replies
  • 5 likes

Superuser Contribution Music Playing Something Else

PlanFreeCountry United StatesDeviceLaptopOperating SystemWindows 10 My Question or IssueI use Spotify every day, and I listen to BTS. On their "Dark & Wild" album is a song called "Hip Hop Phile," but instead of playing the song they play a reaction ...

  • Newbie
  • Plan Free Country  United States Device Laptop Operating System Windows 10   My Question or Issue I use Spotify every day, and I listen to BTS. On their "Dark & Wild" album is...
  • Alfredo
  • Roadie
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Mutes All Programs

Hello The problem is that when i start spotify app and have for example a youtube video in the background playing and then turns on a song i can hear everything fine, but as soon as i pause spotify all the sound from my apps just gets muted (games, y...

  • Casual Listener
  • Hello   The problem is that when i start spotify app and have for example a youtube video in the background playing and then turns on a song i can hear everything fine, but as soon as i pause ...
  • Alfredo
  • Roadie
  • 1559 Views
  • 1 replies
  • 2 likes
  • 1559 Views
  • 1 replies
  • 2 likes

Superuser Contribution Activity isn't shared

PlanPremiumCountry GermanyDevicePC and SmartphoneOperating SystemAll Systems (Win 10, Android) My Question or IssueSince a few weeks my friends/ followers aren't able to see my activity anymore. I didn't change any settings and checked them as well. ...

  • Music Fan
  • Plan Premium Country  Germany Device PC and Smartphone Operating System All Systems (Win 10, Android)  My Question or Issue Since a few weeks my friends/ followers aren't able to s...
  • Alfredo
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs keep glitching

PlanPremiumCountry USA DeviceHP DesktopOperating SystemWindows 10 My Question or Issue Songs keep glitching while listening to them. sounds like a scratched CD.

  • Newbie
  • Plan Premium Country  USA   Device HP Desktop Operating System Windows 10   My Question or Issue  Songs keep glitching while listening to them. sounds like a scratched ...
  • Alfredo
  • Roadie
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotifyhelper.exe has stopped working when clicking on New Releases

Every time I click on new releases on the Desktop version using Win 7 it keeps popping up with the spotifyhelper.exe has stopped working error and yes I have removed it and restalled it but still get the same. This is a work PC however I can access e...

  • Regular
  •   Every time I click on new releases on the Desktop version using Win 7 it keeps popping up with the spotifyhelper.exe has stopped working error and yes I have removed it and restalled it ...
  • Alfredo
  • Roadie
  • 646 Views
  • 3 replies
  • 0 likes
  • 646 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Option to download songs on laptop is absent

Hello I am from Denmark It seems af if the option of downloading songs to my Windows 10 laptop has gone missing. It is no issue downloading the songs to my phone, as the green checkbox/slider is there, which it is not on my laptop. I have tried a cle...

  • Casual Listener
  • Hello I am from Denmark   It seems af if the option of downloading songs to my Windows 10 laptop has gone missing. It is no issue downloading the songs to my phone, as the green checkbox/sli...
  • Alfredo
  • Roadie
  • 2313 Views
  • 3 replies
  • 0 likes
  • 2313 Views
  • 3 replies
  • 0 likes

Can play songs by one artist ...

I am using Spotify premium in the UK on Windows 7 and, for some reason, I can't play songs by one particular artist. I have tried uninstalling, reinstalling on all my devices. There is another computer in the house with a different spotify account an...

  • Visitor
  • I am using Spotify premium in the UK on Windows 7 and, for some reason, I can't play songs by one particular artist. I have tried uninstalling, reinstalling on all my devices. There is another comput...
  • user-removed
  • Not applicable
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Popping/clipping sound randomly when playing music

Using windows 10 and playing a track in spotify, I get random popping/clipping sounds that happen when playing the song. It comes and goes and is jarring, how do I fix this? I already reinstalled spotify.

  • Casual Listener
  • Using windows 10 and playing a track in spotify, I get random popping/clipping sounds that happen when playing the song. It comes and goes and is jarring, how do I fix this? I already reinstalled spo...
  • GnarlyData
  • Regular
  • 1588 Views
  • 1 replies
  • 0 likes
  • 1588 Views
  • 1 replies
  • 0 likes

Can´t open Spotify

Hello,If I start Spotify on my Windows Desktop I just see a black sqare, I can form it like the normal Spotify Window but I can not click something. The only thing I can do is close Spotify in the Task-list.Is it a Problem of Spotify or my PC and how...

  • Casual Listener
  • Hello, If I start Spotify on my Windows Desktop I just see a black sqare, I can form it like the normal Spotify Window but I can not click something. The only thing I can do is close Spotify in the ...
  • blissfulnomad
  • Newbie
  • 431 Views
  • 2 replies
  • 2 likes
  • 431 Views
  • 2 replies
  • 2 likes

why can't i find some albums on the app or pc version of spotify but i can find them on the site?

PlanFree/PremiumCountry greeceDeviceOperating SystemAndroid nougat, Windows 10 My Question or Issue I cant find some albums on the app or thw windows version of spotify but i can find them on the web version which is not helping me that much because ...

  • Newbie
  • Plan Free/Premium Country  greece Device Operating System Android nougat, Windows 10   My Question or Issue  I cant find some albums on the app or thw windows version of spoti...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Local Files not finding all files in folder

I listen to many mixtapes so I like to have them and my streaming music all in one place. I have deleted and redownloaded all my mixtapes multiple times but Spotify on Windows cant seem to find all my files. I have deleted the local file using %appda...

  • Newbie
  • I listen to many mixtapes so I like to have them and my streaming music all in one place. I have deleted and redownloaded all my mixtapes multiple times but Spotify on Windows cant seem to find all m...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Superuser Contribution CTRL-keypress pauses song

PlanPremiumCountryGermany DevicePCOperating SystemWindows 7 Professional My Question or IssueWhen pressing the CTRL-key the Spotify-client always pauses the current song, even if the client-window is minimized. How can you turn this behaviour off?

  • Newbie
  • Plan Premium Country Germany  Device PC Operating System Windows 7 Professional   My Question or Issue When pressing the CTRL-key the Spotify-client always pauses the current song...
  • Alfredo
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

how can I add my song ?

Hello, I have some songs on my computer and that songs there aren't on spotify.I added these songs to my playlist in computer. But when I login on my phone and I look at that playlist. I can't see that songs. What can ı do now ? Thank you for help.(T...

  • Newbie
  • Hello, I have some songs on my computer and that songs there aren't on spotify.I added these songs to my playlist in computer. But when I login on my phone and I look at that playlist. I can't see th...
  • gameflame1
  • Newbie
  • 590 Views
  • 2 replies
  • 0 likes
  • 590 Views
  • 2 replies
  • 0 likes

Superuser Contribution I subscribed for family account. My kids accepted the invitation but still have basic Spotify

Hi community, I subscribed for family account. My kids accepted the invitation but still have basic Spotify NOT Spotify Premium. They received (and accepted) my notification by mail (my invitation) but after that no more mails (no even in **bleep**) ...

  • Newbie
  • Hi community,   I  subscribed for family account. My kids accepted the invitation but still have basic Spotify NOT Spotify Premium. They received (and accepted) my notification by ma...
  • Alfredo
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution [SOUND Crash] Problem when stop and start again a song on Spotify Desktop

PlanFreeCountry SpainDeviceHP Laptop ProBook 430 G4Operating SystemWindows 10 Version 1803 My IssueWhen I'm playing music and sudenly pause the song and start it again, the sound stops workingor when I'm playing music with headphones connected witch ...

  • Newbie
  •   Plan Free Country  Spain Device HP Laptop ProBook 430 G4 Operating System Windows 10 Version 1803   My Issue When I'm playing music and sudenly pause the song and star...
  • Alfredo
  • Roadie
  • 834 Views
  • 1 replies
  • 0 likes
  • 834 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks play ok in Spotify but link points to another song

PlanPremiumCountry UKDevicePCOperating SystemWIn10 My Question or IssueCorrect track plays ok in Spotify but when use copy link or embedded link it points to another track, not the one being played.

  • Regular
  • Plan Premium Country  UK Device PC Operating System WIn10   My Question or Issue Correct track plays ok in Spotify but when use copy link or embedded link it points to another tra...
  • Alfredo
  • Roadie
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Desktop dosen't work

I cannot join Spotify Desktop.When I enter Username / password and I click on LOG IN button, the screen become a little bit darker (it should be like this), but at the end Desktop application doesn't run.I waited several minutes, but nothing change.I...

  • Newbie
  • I cannot join Spotify Desktop. When I enter Username / password and I click on LOG IN button, the screen become a little bit darker (it should be like this), but at the end Desktop application doesn...
  • Alfredo
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I make playlist collaborative it doesn't show on my profile?

When I make a public playlist collaborative, the second I do it it disappears from my profile. It isn't visible to anybody on my profile but if someone else is following it it will still show on theirs. Is there a similar issue floating around that h...

  • Newbie
  •   When I make a public playlist collaborative, the second I do it it disappears from my profile. It isn't visible to anybody on my profile but if someone else is following it it will still show...
  • Alfredo
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable Autoplay does not work. Song line.

Hi, unfortunatly Spotify keeps on playing similiar songs also when i disabled the "Autoplay"-function. What can i do? Is it a bug? And the other thing: If i add a new song to the song list, the song is not put at the end of the line but right after t...

  • Newbie
  • Hi,   unfortunatly Spotify keeps on playing similiar songs also when i disabled the "Autoplay"-function. What can i do? Is it a bug?   And the other thing:   If i add a new song ...
  • Alfredo
  • Roadie
  • 1306 Views
  • 1 replies
  • 3 likes
  • 1306 Views
  • 1 replies
  • 3 likes