Plays partial song, then skips to another

[Turk96]

As of a few hours ago, my Spotify app for PC started playing about a minute of a song, then skipping, either to another random song in my playlist, or some song I have never heard.  And when I pause it, it will restart after a minute or so.  This started on my PC (I had used the Android app in the gym just before this), but now my Android app is doing it, too. 

[Turk96]

Also, I uninstaleld and reinstalled the app twice, on both devices.  I also used a google chrome 3rd party app to play Spotify, and it still skipped after a minute or so.  So frustrated...

[Peter]

Hey there @Turk96

Thanks for reaching out to us about this - we'll be glad to help you out.

This sounds very much like an account takeover. We suggest you get in touch with our Customer Support team here, who will help secure your account to prevent this from happening to you again.

Let us know how it goes! We'll be right here in case you need anything else.

[jacobsmithw]

Hi, 

I am having the same issue, it honestly does not seem like an account takeover, I immediately logged out of all devices and changed my password, and it still persists on this issue,  I have found a couple other blog posts by other users supporting this as well.

[Turk96]

Oddly enough, after uninstalling it from my phone and PC (again) then trying it about 36 hours later on my phone, it stopped doing this.  So, not sure what the issue was, but it self-corrected.  Maybe because I unsubscribed from premium?

[Peter]

Hey @jacobsmithw.

The best thing to do is to get in touch with our Customer Support team usink the link in my previous post. If after securing your account you're still experiencing issues, get in touch with us again and we'll continue to troubleshoot.

@Turk96 - glad the reinstall did the trick! Sometimes the app can experience problems which are fixed with a simple reinstall - nothing to worry about 🙂

Take care!