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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

149863 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

137243 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11255 Views

1 replies

6 likes

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Can't play the current song

PlanFree/PremiumCountry Canada Device desktop home built 16gb ramOperating SystemWindows 10 My Question or Issue I have over 90,000 mp3s, took several attempts to load it. When I lick on play in Local Files it will start playing my collection, but, e...

Casual Listener

Plan Free/Premium Country Canada   Device  desktop home built 16gb ram Operating System Windows 10   My Question or Issue  I have over 90,000 mp3s, took several attempts...

271 Views

0 replies

0 likes

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Solved!! Wrong song title in an album

The song got switched up, i noticed it when i wanted to listen to the song again on the albumMF DOOM - Lightworks ft J Dilla, Born like this album switched up with Batty Boyz same song within the albumThe song Batty Boyz is shouldve be Lightworks, th...

Visitor

   The song got switched up, i noticed it when i wanted to listen to the song again on the album MF DOOM - Lightworks ft J Dilla, Born like this album  switched up with Batty Boyz sa...

vinhtran

Regular

1406 Views

4 replies

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Experimental Features - Classical Works

PlanPremiumCountry USA Operating SystemWindows My Question or Issue There is an Experimental Features called Classical Works available for Premium members. Is this available for ALL premium members or has it only been rolled out to some? I'd like to ...

Newbie

Plan Premium Country  USA   Operating System Windows    My Question or Issue  There is an Experimental Features called Classical Works available for Premium members....

Sebasty

Community Legend

3975 Views

1 replies

4 likes

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POPUP disabled but still showing on screen

Hello, im having a problem with the popup option, when i switch tracks with my keyboard the popup shows the next song, but i have the option disabled at configuration.I have to enter the configuration, enable and disable the option, after that the po...

Newbie

  Hello, im having a problem with the popup option, when i switch tracks with my keyboard the popup shows the next song, but i have the option disabled at configuration. I have to enter the co...

Mantisentil

Community Legend

1066 Views

1 replies

0 likes

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Settings keeps resetting after restarting PC...

IssueEvery time i restart my PC the settings revert back even if I changed them. I have no clue when spotify saves the settings but it seems to be at random and its really annoying. This seems to be a well known issue since it was supposed to be fixe...

Newbie

Issue Every time i restart my PC the settings revert back even if I changed them. I have no clue when spotify saves the settings but it seems to be at random and its really annoying. This seems to b...

819 Views

0 replies

1 likes

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Local File taking a long time to play

PlanPremiumCountry IsraelDeviceMSI GX63VR-1070Operating SystemWindows 10 1803 My Question or Issue For this one specific mp3 file, Spotify has a hard time playing in a playlist. When I try to play it from the Local Files tab, it plays fine. If it com...

Casual Listener

  Plan Premium Country  Israel Device MSI GX63VR-1070 Operating System Windows 10 1803   My Question or Issue  For this one specific mp3 file, Spotify has a hard time p...

mendel3

Casual Listener

544 Views

1 replies

0 likes

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Shuffle of large playlists doesn't work properly

PlanPremiumCountry: Germany Device:Samsung Galaxy S8+ and Windows PCOperating SystemAndroid Oreo, Windows 7 My Question or Issue I've created some very large playlists that sometimes contain 600 tracks and more. There are also many tracks of a single...

Casual Listener

Plan Premium Country: Germany   Device: Samsung Galaxy S8+ and Windows PC Operating System Android Oreo, Windows 7   My Question or Issue  I've created some very large...

253 Views

0 replies

1 likes

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List of available devices incomplete

When I want to stream from my desktop app to other devices in my network, it shows nor my chromecast audio, nor my google home, UNLESS they are actively used at that moment. It seems this flaw is specific for the spotify desktop application because m...

Newbie

When I want to stream from my desktop app to other devices in my network, it shows nor my chromecast audio, nor my google home, UNLESS they are actively used at that moment.   It seems this fl...

MattSuda

Spotify Star

705 Views

2 replies

3 likes

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Playlist image, description and title being removed.

I had made a playlist for the upcoming Reading Festival in England. The previous playlist picture contained an image that, I assume, was claimed by festival republic and removed. I have since changed the image (to one that I took myself) and descript...

Regular

I had made a playlist for the upcoming Reading Festival in England. The previous playlist picture contained an image that, I assume, was claimed by festival republic and removed. I have since changed...

Sebasty

Community Legend

1233 Views

1 replies

2 likes

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Wrong song?

PlanPremiumCountryNorth AmericaDevicePCOperating SystemWindows 7 My Question or IssueWhenever I attempt to play the song Instagram by DEAN, the song Indica Badu from Logic comes uo? I've tried closing, and reinstalling spotify and nothing works. Is t...

Visitor

Plan Premium Country North America Device PC Operating System Windows 7   My Question or Issue Whenever I attempt to play the song Instagram by DEAN, the song Indica Badu from Logic co...

311 Views

0 replies

0 likes

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Is Spotify blocking China IPs?

PlanPremiumCountry China MainlandDevicePC & iPhone SEOperating SystemWindows 8.1 & iOS 12 My Question or Issue Theres 2 problems I've already have.First one is, I find that I can't use Spotify from 2 hours before until now. Wondering if Spotify block...

Newbie

Plan Premium Country  China Mainland Device PC & iPhone SE Operating System Windows 8.1 & iOS 12   My Question or Issue  Theres 2 problems I've already have. Fi...

ShiroRecord

Regular

1063 Views

1 replies

0 likes

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tag:new no longer a valid search query

PlanFreeCountry AustraliaDevicePCOperating SystemWindows 10 My Question or IssueI am no longer able to use the query of "tag:new" to get all of the new releases since this week. The functionality was already removed and then reinstated once this year...

Regular

Plan Free Country  Australia Device PC Operating System Windows 10   My Question or Issue I am no longer able to use the query of "tag:new" to get all of the new releases since th...

AeroZ

Composer

1034 Views

2 replies

1 likes

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Can't log in to spotify desktop version

PlanFreeCountryNew ZealandDeviceHP Elitebook 840 G2Operating SystemWindows 10 latest updateMy Question or IssueSi I'm not entirely sure what is going on. One day i'm able to use spotify perfectly fine, and then the next day I can't seem to access my ...

Casual Listener

Plan Free Country New Zealand Device HP Elitebook 840 G2 Operating System Windows 10 latest update My Question or Issue Si I'm not entirely sure what is going on. One day i'm able to use spo...

Loxer

Community Legend

444 Views

2 replies

0 likes

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Desktop overlay when using media keys glitch not resolved [Thinking of cancelling Spotify]

PlanPremium 1.0.93.244.g1e3a05e7 (Windows Store version)CountryUnited Kingdom DevicePC - 8700K Z370 16GB RAM 1080 TiOperating SystemWindows 10 My Question or IssueI've looked everywhere for a fix for this issue, but it hasn't been resolved [Cleared c...

Casual Listener

Plan Premium 1.0.93.244.g1e3a05e7 (Windows Store version) Country United Kingdom  Device PC - 8700K Z370 16GB RAM 1080 Ti Operating System Windows 10  My Question or Issue I'v...

Mantisentil

Community Legend

630 Views

1 replies

1 likes

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Solved!! Spotify adding songs without authority?

PlanFree/PremiumOperating System(Android/Windows,etc.) My Question or Issue I recently added just a few tracks to a new playlist to take a listen to later. The next time I went to it Spotify had decided to randomly add about 20 songs without my say s...

Roadie

Plan Free/Premium Operating System (Android/Windows,etc.)   My Question or Issue  I recently added just a few tracks to a new playlist to take a listen to later. The next time I went ...

Sebasty

Community Legend

1054 Views

5 replies

0 likes

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Spotify Reseller accounts?

Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay?I am looking for a year's subscription account again and see all the reseller accounts for a cheaper price than Spotify?They say they are genuine, b...

Regular

Can anyone tell the difference with the Spotify 'reseller' accounts that I see advertised say on eBay? I am looking for a year's subscription account again and see all the reseller accounts for a ch...

1352 Views

0 replies

0 likes

Premium
reseller
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Error 17 in spotify

Hi! I use Spotify couple of months and in a moment it stopped working. I understand that I don't live in a country where officially there is Spotify but would like to continue to listen to Spotify because I like the selection of music and I love Spot...

Newbie

Hi! I use Spotify couple of months and in a moment it stopped working. I understand that I don't live in a country where officially there is Spotify but would like to continue to liste...

Loxer

Community Legend

445 Views

1 replies

0 likes

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Friend activity not updating unless I close and reopen

Over the past month or 2 I've noticed that my friend activity feed doesn't update unless I'll toggle it off/on from settings. This morning when I brought it up on my laptop, it showed my most recent friend had listened to something 1d ago. When I tog...

Regular

Over the past month or 2 I've noticed that my friend activity feed doesn't update unless I'll toggle it off/on from settings.  This morning when I brought it up on my laptop, it showed my most r...

Mantisentil

Community Legend

317 Views

1 replies

0 likes

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  • 1 replies
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Sorting searches by popularity.

Not sure if this is the right place to ask this but here goes. I used to be able to sort songs from artists by popularity (search for artist > see all songs > click on thumbs up icon) , but recently clicking on the icon doesn’t do anything. Anyone kn...

Casual Listener

Not sure if this is the right place to ask this but here goes. I used to be able to sort songs from artists by popularity (search for artist > see all songs > click on thumbs up icon) , but rec...

coolpanama

Casual Listener

1907 Views

5 replies

6 likes

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Spotify pause mutes youtube with Bluetooth Headphones

DeviceDesktop PCOperating SystemWindows 10 64 bit Pro My Question or Issue Ok so here is the thing. When I have my CX 6.00 BT headset and I pause spotify it mutes youtube as well, to the point that I don't have sound at all in YT. It works when I tur...

Casual Listener

  Device Desktop PC Operating System Windows 10 64 bit Pro   My Question or Issue  Ok so here is the thing. When I have my CX 6.00 BT headset and I pause spotify it mutes youtub...

849 Views

0 replies

2 likes

Youtube
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