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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134311 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134311 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50941 Views
  • 0 replies
  • 32 likes
  • Windows
  • 50941 Views
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  • 32 likes

Freezing up before ads play

Using desktop on Windows 7 (yeah, I know- but it's a work computer) and everytime an ad tries to play an ad I get nothing. Here's a capture of the ad it displays. The music stops, the ad won't play and I have to shut the whole thing down and restart ...

spotify.PNG
  • Newbie
  • Using desktop on Windows 7 (yeah, I know- but it's a work computer) and everytime an ad tries to play an ad I get nothing. Here's a capture of the ad it displays. The music stops, the ad won't pl...
  • Raven1111
  • Roadie
  • 293 Views
  • 1 replies
  • 1 likes
  • 293 Views
  • 1 replies
  • 1 likes

Solved!! [windows 8 desktop] fast forward with mouse not working

Hi, Recently i noticed that i can't fast forward songs by clicking on the "playing bar". Also dragging the white dot doesn't do anything. How can i fix this? I know that i can shift + left/right arrow, but when i'm browsing songs, i want to fast forw...

  • Casual Listener
  • Hi,   Recently i noticed that i can't fast forward songs by clicking on the "playing bar". Also dragging the white dot doesn't do anything. How can i fix this?   I know that i can shift...
  • Killian88
  • Casual Listener
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Spotify on Windows 10 - Problem with auto-start

I am experiencing an issue where Spotify on Windows 10 is launching even when auto-launch after logon is turned off, AND even when it is blocked by Windows 10 Task Manager! Have a look at screenshots attached to this post.PS: I am using latest versio...

  • Newbie
  • I am experiencing an issue where Spotify on Windows 10 is launching even when auto-launch after logon is turned off, AND even when it is blocked by Windows 10 Task Manager! Have a look at screenshots...
  • 187 Views
  • 0 replies
  • 0 likes
  • Windows 10 Creators Update App
  • 187 Views
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Where is the Queue???

What I REALLY want to do is play one song. That's it. Choose a song and play it. Too much to ask? A bizarre request? Well, not to me.Someone advised right-clicking to "Add to Queue". Ok - then what? Where is this "Queue"?For a world-conquering outfit...

  • Music Fan
  • What I REALLY want to do is play one song. That's it. Choose a song and play it. Too much to ask? A bizarre request? Well, not to me. Someone advised right-clicking to "Add to Queue". Ok - then what...
  • Sebasty
  • Spotify Star
  • 1609 Views
  • 1 replies
  • 0 likes
  • 1609 Views
  • 1 replies
  • 0 likes

1.0.80.474.gef update and now see Error 4 (no internet) on corporate computer

After the update, Spotify is offline and can find no internet. Did the update switch ports? Any ideas on resolution? It's a Win 7 64 machine. Thank you

  • Newbie
  • After the update, Spotify is offline and can find no internet.  Did the update switch ports?  Any ideas on resolution?  It's a Win 7 64 machine.   Thank you
  • Matthewmes
  • Newbie
  • 238 Views
  • 1 replies
  • 0 likes
  • error 4
  • 238 Views
  • 1 replies
  • 0 likes

Local files from PC catalogue suddenly empty, all local tracks in playlists grayed out?

Used to work great, but today when I wanted to add a new track to a playlist, it's empty. Already tried deleting local cahce. Help!

  • Regular
  • Used to work great, but today when I wanted to add a new track to a playlist, it's empty. Already tried deleting local cahce.   Help!
  • mrX
  • Regular
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Spotify connect device (Sonos play 1)

Hi, I use two Sonos Play 1 speakers (set as a stereo pair and labelled 'Kitchen') to play spotify through (via the spotify app, not the sonos app) and have never had any problems connecting/disconnecting previously. Unfortunately, as of yesterday, Sp...

  • Casual Listener
  • Hi,   I use two Sonos Play 1 speakers (set as a stereo pair and labelled 'Kitchen') to play spotify through (via the spotify app, not the sonos app) and have never had any problems connecting/...
  • tds1993
  • Casual Listener
  • 1658 Views
  • 4 replies
  • 0 likes
  • 1658 Views
  • 4 replies
  • 0 likes

Solved!! Crashing on startup

Spotify crashes as soon as I open it. I tried reinstalling it, and then it lets me login, but as soon as I'm logged in it crashes again. I tried using the windows 10 app, same result.One thing that I noticed is when I delete the cache or manually sto...

  • Regular
  • Spotify crashes as soon as I open it. I tried reinstalling it, and then it lets me login, but as soon as I'm logged in it crashes again. I tried using the windows 10 app, same result. One thing that...
  • sergeantbiggs
  • Regular
  • 9061 Views
  • 6 replies
  • 0 likes
  • 9061 Views
  • 6 replies
  • 0 likes

Album art is obscured by commercial banner

Today I noticed that some ad banners at the bottom obscure album art on the bottom left. See the attachment.

  • Regular
  • Today I noticed that some ad banners at the bottom obscure album art on the bottom left. See the attachment.
  • 191 Views
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  • 191 Views
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Scrobbling not working

After updating desktop PC to 1.0.80.474.gef6b503e version last.fm stopped saving scrobbled tracks.

  • Casual Listener
  • After updating desktop PC to 1.0.80.474.gef6b503e version last.fm stopped saving scrobbled tracks.
  • havryliuk
  • Regular
  • 297 Views
  • 4 replies
  • 3 likes
  • 297 Views
  • 4 replies
  • 3 likes

Volume turns off

I was listening to an album on Spotify, with volume at 100%. Midway through the album, the ads came, and I turned off the Spotify volume while they lasted. After the ads, I tried to turn on the volume again, but the volume button wasn't working: noth...

  • Casual Listener
  • I was listening to an album on Spotify, with volume at 100%. Midway through the album, the ads came, and I turned off the Spotify volume while they lasted. After the ads, I tried to turn on the volum...
  • XSCB
  • Casual Listener
  • 641 Views
  • 2 replies
  • 0 likes
  • 641 Views
  • 2 replies
  • 0 likes

Cover Art

It's kind of bother me that the cover art doesn't show up. At first, I thought it's because my internet connection. Then I checked it, but it's working just fine. And I tested it to my local files, and the cover art is show up. Do I need to re-instal...

  • Newbie
  • It's kind of bother me that the cover art doesn't show up. At first, I thought it's because my internet connection. Then I checked it, but it's working just fine. And I tested it  to my local fi...
  • Soundofus
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Search function doesn't work

I've been having some issues with the Spotify search function recently on my PC. Most of the time it doesn't show anything, only my recent search results. When I restart Spotify, I don't have this problem for like the first 1-2 things I search for, b...

  • Newbie
  • I've been having some issues with the Spotify search function recently on my PC. Most of the time it doesn't show anything, only my recent search results. When I restart Spotify, I don't have this pr...
  • CMoresco
  • Newbie
  • 1009 Views
  • 2 replies
  • 0 likes
  • 1009 Views
  • 2 replies
  • 0 likes

Songs are different in android and PC

Hello, I have this issue.I found at least 3 songs which are different in android and PC, while I switch between these two playback devices.In phone it sounds like original song, but in PC is some kind of remix Here is video https://photos.app.goo.gl/...

  • Regular
  • Hello, I have this issue. I found at least 3 songs which are different in android and PC, while I switch between these two playback devices. In phone it sounds like original song, but in PC is some...
  • KnedlaCZ
  • Regular
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Song Volume Fades to Nothing

The volume of my songs playing fades out until cannot be heard at all. This only happens at a low volume. So if I want to have songs playing in the background at a low volume I can't. It happens when Spotify volume is at about 20-30% Any help with th...

  • Casual Listener
  • The volume of my songs playing fades out until cannot be heard at all. This only happens at a low volume. So if I want to have songs playing in the background at a low volume I can't. It happens...
  • Agentbunz07
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

Favorited songs list is losing songs

Hi,I've been suspecting a while that my songs list has been losing songs because there were songs that I know I loved from the daily mix that I favorited in order to come back to them later, and I can't find most of them. Yesterday I was playing musi...

  • Casual Listener
  • Hi, I've been suspecting a while that my songs list has been losing songs because there were songs that I know I loved from the daily mix that I favorited in order to come back to them later, and ...
  • BCZ
  • Casual Listener
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

Scrobbling doesn't work after update

I've just updated Spotify to version 1.0.80 and noticed that scrobbling to last.fm doesn't work anymore. I can see the song currently played but it disappears from my list of recent played titles afterwards.

  • Roadie
  • I've just updated Spotify to version 1.0.80 and noticed that scrobbling to last.fm doesn't work anymore. I can see the song currently played but it disappears from my list of recent played titles aft...
  • karma_police_19
  • Music Fan
  • 709 Views
  • 10 replies
  • 15 likes
  • 709 Views
  • 10 replies
  • 15 likes

Music changes before song ends

Every song i play it never finishes. it changes to next song half way to 75% of the way through. I have premium, I have cleared cookies and cache, im using google chrome on my internet browser, i have restarted google chrome, restarted the computer a...

  • Newbie
  • Every song i play it never finishes. it changes to next song half way to 75% of the way through. I have premium, I have cleared cookies and cache, im using google chrome on my internet browser, i hav...
  • CohanPlayz
  • Music Fan
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

song is not available

for about last 5-6 days, when i want to listen music from spotify, it always says "this song isn't available..." my internet works and i'm not trying to listen spotify on offline mode. how can i fix this problem?

  • Newbie
  • for about last 5-6 days, when i want to listen music from spotify, it always says "this song isn't available..." my internet works and i'm not trying to listen spotify on offline mode. how can i...
  • 128 Views
  • 0 replies
  • 1 likes
  • 128 Views
  • 0 replies
  • 1 likes

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