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Clicking song doesn't work

Clicking song doesn't work

Plan

Premium

Country

Sweden

Device

PC

Operating System

Windows 10

 

My Question or Issue

When clicking a song, I'm not being sent to its location. Instead another song is showing.

 

Please see this video:

e84ef43f1f47281a220b3406a983f133

 

https://gyazo.com/e84ef43f1f47281a220b3406a983f133

Reply
6 Replies

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Hi there,

 

I've uninstalled spotify and installed it again, but this time through windows store as was suggested in the download page. The problem still persists.

 

Spotify version:

1.1.15.448.g00fba0e3 (Microsoft Store version)

 

Windows version:

OS Name Microsoft Windows 10 Pro

Version 10.0.18362 Build 18362

I might add that this problem has been present for a long time, so even though computer has been turned off and turned on again, the problem has still been there.

Hey @kenchu,

 

Could you follow the steps from this Spotify Answer?

 

Thanks!

There are no entries in hosts that reference spotify.

 

Note. This problem only happens on 1 specific playlist that's quite long.

I have some problem.

 

After click on song image, focused songs is not truth((

I listen "Liked songs" playlist, who has  near 1k songs.

 

For repair I cnanged current playlist to another and return to "liked songs" - but problem is actual((

I close and open application - problem not fixed.

 

Only after uninstall and new install of application  focus works good((   but after some times   problem returns

 

 

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