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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1893 Views

0 replies

2 likes

  • 1893 Views
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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

148131 Views

83 replies

27 likes

  • 148131 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

133474 Views

294 replies

22 likes

  • 133474 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11158 Views

1 replies

6 likes

  • 11158 Views
  • 1 replies
  • 6 likes

Recent update

PlanFreeCountry DevicePCOperating SystemWindows 10 My Question or IssueRevert update. In last week i havent seen worse so called "updates" than in my entire life. Why update removes good features? First artists got sorted on followed and not, I would...

Newbie

Plan Free Country   Device PC Operating System Windows 10   My Question or Issue Revert update. In last week i havent seen worse so called "updates" than in my entire life. Why up...

pfcjoshuag

Casual Listener

804 Views

3 replies

8 likes

  • 804 Views
  • 3 replies
  • 8 likes

Superuser Contribution Library View - Artists

My Question or Issue.. hi - i've recently started having problems with my Spotify Library. This issue effects all platforms: Windows, Browser and Android. When I choose the 'Your Library: Artist View' I only get a partial list of the Artists in my Li...

Regular

My Question or Issue..   hi - i've recently started having problems with my Spotify Library. This issue effects all platforms: Windows, Browser and Android. When I choose the 'Your Library: Ar...

Katerina

Spotify Legend

2522 Views

10 replies

3 likes

  • 2522 Views
  • 10 replies
  • 3 likes

Music not showing up after multiple clean installs

I only have like 1.2K songs saved, and on the webapp it shows every single one of them, however when I attempt to run my desktop app it only shows my local files, no matter how many times i've clean installed. Is there a cache I need to delete or smt...

Casual Listener

I only have like 1.2K songs saved, and on the webapp it shows every single one of them, however when I attempt to run my desktop app it only shows my local files, no matter how many times i've clean ...

Sebasty

Community Legend

716 Views

3 replies

0 likes

  • 716 Views
  • 3 replies
  • 0 likes

Unable to show favorites track in my library

PlanPremiumCountryCzech Rep.DeviceHP spectre x360Operating SystemWindows 10 Pro My Question or IssueIn a web player or in Android app you can open list of favorited tracks in a library. Unfortunatelly I can't found this functionality in Windows App. ...

Newbie

Plan Premium Country Czech Rep. Device HP spectre x360 Operating System Windows 10 Pro   My Question or Issue In a web player or in Android app you can open list of favorited tracks in...

254 Views

0 replies

0 likes

  • 254 Views
  • 0 replies
  • 0 likes

Friend feed not refreshing

PlanFreeCountryItalyDeviceAsus ROG GL703Operating SystemW10 My Question or IssueMy friend feed is not refreshing

Casual Listener

Plan Free Country Italy Device Asus ROG GL703 Operating System W10   My Question or Issue My friend feed is not refreshing

FabbioV

Casual Listener

713 Views

4 replies

2 likes

Friend Feed
  • 713 Views
  • 4 replies
  • 2 likes

Discover Weekly didn't update

PlanPremiumCountryBrazilDevicesWindows 10 Laptop, Windows 10 Desktop and Samsung S9 Operating SystemWindows 10 & Android 8 My Question or IssueI tried to update or remove my Discover Weekly picture in so many ways, unfollowing the playlist, logging o...

Casual Listener

Plan Premium Country Brazil Devices Windows 10 Laptop, Windows 10 Desktop and Samsung S9   Operating System Windows 10 & Android 8   My Question or Issue I tried to update or...

569 Views

0 replies

0 likes

Discoverweekly
Update
  • 569 Views
  • 0 replies
  • 0 likes

Spotify mutes while using my headphone's microphone

PlanPremiumCountryU.S.ADeviceWindows PCOperating SystemWindows 10 My Question or IssueI have noticed that whenever my computer is using my microphone (in a Discord call, when switching audio playback devices, etc.) Spotify still plays but has no soun...

Newbie

Plan Premium Country U.S.A Device Windows PC Operating System Windows 10   My Question or Issue I have noticed that whenever my computer is using my microphone (in a Discord call, when...

546 Views

0 replies

0 likes

  • 546 Views
  • 0 replies
  • 0 likes

"Popular" section of artist page

PlanPremiumCountryUSADeviceLaptopOperating SystemWindows 7 My Question or IssueI asked this before and it seems like such a no brainer I can't believe I have to ask it again after all this time: Why is the section called "Popular," which would imply ...

Roadie

Plan Premium Country USA Device Laptop Operating System Windows 7   My Question or Issue I asked this before and it seems like such a no brainer I can't believe I have to ask it again ...

MaxieWoxy

Roadie

2630 Views

2 replies

0 likes

  • 2630 Views
  • 2 replies
  • 0 likes

music cuts out partually though track plays artist that im not liking/following

Planfamily (other ppl on the plan rarely use it)CountryaustraliaDevicePC (desktop) and on samsung galaxy S9+Operating System(windows 10 64bit spotify app from windows store) and android phone My Question or Issueit only just started happening (about ...

Casual Listener

Plan family (other ppl on the plan rarely use it) Country australia Device PC (desktop) and on samsung galaxy S9+ Operating System (windows 10 64bit spotify app from windows store) and android...

kylin

Regular

1004 Views

1 replies

1 likes

Android
PC
Samsung galaxy S9+
Windows
  • 1004 Views
  • 1 replies
  • 1 likes

Spotify Connection to Sonos Speakers fails - but not a Sonos Problem

Hello!In my case, my devices are displayed correctly in the spotify connect. But the connection fails!On the web player and my Iphone device it works. After reinstalling the application everything works once. After restarting, Spotify is again not ab...

Newbie

Hello! In my case, my devices are displayed correctly in the spotify connect. But the connection fails! On the web player and my Iphone device it works. After reinstalling the application everythin...

Majestik

Casual Listener

654 Views

2 replies

2 likes

  • 654 Views
  • 2 replies
  • 2 likes

Songs playlist will not sync/update on Windows

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or Issue Hi there, Spoitfy community. I'm really at a loss here with this issue. I've come across a few songs that I've saved (via the plus button under the album art) and I have to ...

Newbie

Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue   Hi there, Spoitfy community.   I'm really at a loss here with this issue. I've come...

308 Views

0 replies

1 likes

  • 308 Views
  • 0 replies
  • 1 likes

Playlist description is caching on desktop app

DeviceDell UltrabookOperating SystemWindows 10 My Question or IssueChanging a playlist description seems to update the description on other devices (thus, the server I guess). However, no change is reflected on the desktop app. I waited days because ...

Newbie

Device Dell Ultrabook Operating System Windows 10   My Question or Issue Changing a playlist description seems to update the description on other devices (thus, the server I guess). Howeve...

311 Views

0 replies

1 likes

  • 311 Views
  • 0 replies
  • 1 likes

All of a sudden can't move tracksin playlist!!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

MaxieWoxy

Roadie

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

[Web Player] Advertisement systematically freezing the player

Whenever an advertisement is played, the operative system (in my case Firefox) blocks the tab with the message "A web page is slowing down your browser"; after that the page stops working and I need to restart Spotify (even refreshing won´t work).

Casual Listener

Whenever an advertisement is played, the operative system (in my case Firefox) blocks the tab with the message "A web page is slowing down your browser"; after that the page stops working and I need ...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
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Spotify Connect stop working

Hello! Faced such a problem. Devices are not displayed in the spotify connect. On the web player and android device everything is fine. And on the laptop is an empty menu. It is strange that after reinstalling the application everything works like a ...

Newbie

Hello! Faced such a problem. Devices are not displayed in the spotify connect. On the web player and android device everything is fine. And on the laptop is an empty menu. It is strange that after re...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

Wrong Albums associated with Artist Harlequin

PlanPremiumCountryCanadaDeviceWindows PCOperating SystemWindows 10My Question or IssueHi there, Browsing some music tonight. Found an old band I used to listen to. Harlequin. Know them well. A band that started in my home town of Winnipeg, Manitoba, ...

Roadie

Plan Premium Country Canada Device Windows PC Operating System Windows 10 My Question or Issue Hi there,   Browsing some music tonight. Found an old band I used to listen to. Harlequi...

354 Views

0 replies

0 likes

Wrong Music Association
  • 354 Views
  • 0 replies
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[bug] NPR News Now Podcast not properly updating.

PlanPremiumCountryUSADevice(s)Samsung Note 3, Samsung Note 8, Windows 10.Operating SystemWindows 10, Android (multiple versions) My Question or IssueAs the title implies, the podcast NPR News Now which provides hourly news does not properly update wh...

Casual Listener

Plan Premium Country USA Device(s) Samsung Note 3, Samsung Note 8, Windows 10. Operating System Windows 10, Android (multiple versions)   My Question or Issue As the title implies, the...

1014 Views

0 replies

1 likes

bug
npr
podcast
  • 1014 Views
  • 0 replies
  • 1 likes

Recent Issues with Online/Offline and tracks not being available

PlanPremiumCountry Australia DeviceOperating System PC Win 7/64 My Question or IssueRecently I noticed that there seems to be an issue with connecting. I notice that my friends are no longer shown, many records will not play though others do. So I ca...

Regular

Plan Premium Country Australia   Device Operating System  PC Win 7/64     My Question or Issue Recently I noticed that there seems to be an issue with connecting.&nbs...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Bring Back My Saved Artist

When I save music to my library it should be as simple as storing a list of the artist, albums, and songs I have saved and then having the option to sort through those and further see them organized alphabetically. I have seen this function in other ...

Casual Listener

When I save music to my library it should be as simple as storing a list of the artist, albums, and songs I have saved and then having the option to sort through those and further see them organized ...

694 Views

0 replies

8 likes

artist
Layout
saved
UI
  • 694 Views
  • 0 replies
  • 8 likes

Superuser Contribution Spotify Keeps Writing Cache to C:\ drive, even though Changed in properties to F:\

Not sure if this is per design, but I had changed the offline Songs cache folder in Advanced settings to F:\ , but my C:\ drive is still being filled up with the same .File **bleep** -These are the 2 offending folders -C:\Users\XXXXX\AppData\Local\Pa...

Casual Listener

Not sure if this is per design, but I had changed the offline Songs cache folder in Advanced settings to F:\ , but my C:\ drive is still being filled up with the same .File **bleep** - These are the...

AbsolutelyNoFB

Roadie

7200 Views

12 replies

5 likes

  • 7200 Views
  • 12 replies
  • 5 likes