Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139130 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139130 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54882 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54882 Views
  • 0 replies
  • 33 likes

My playlists are empty but only on this device

PlanPremiumCountrygermany DeviceComputer(Windows)Operating SystemWindows 10 My Question or Issue

  • Newbie
  • Plan Premium Country germany   Device Computer(Windows) Operating System Windows 10   My Question or Issue  
  • Mantisentil
  • Community Legend
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Spotify app (win) deletes saved songs from library, while they are on my phone lib (Android) app

PlanPremiumCountryThe NetherlandsDeviceWindows 10, Huawei Mate 20 liteOperating SystemWindows 10 My Question or IssueStarted yesterday, I saved a few songs on my phone to my library. When I got home, I played the same songs in the library on my compu...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Windows 10, Huawei Mate 20 lite Operating System Windows 10   My Question or Issue Started yesterday, I saved a few songs on my phone to my ...
  • Mantisentil
  • Community Legend
  • 246 Views
  • 3 replies
  • 1 likes
  • 246 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Unliking two songs instead of one

PlanFreeCountryLebanonDeviceMSI GS73VR 7RF Stealth ProOperating SystemWindows 10 ProMy Question or IssueGo to favorite songsSort by titleTried to delete a song which has the same name in two albums Spotify deleted both instead of the one I pressed un...

  • Casual Listener
  • Plan Free Country Lebanon Device MSI GS73VR 7RF Stealth Pro Operating System Windows 10 Pro My Question or Issue Go to favorite songs Sort by title Tried to delete a song which has the sa...
  • Peter
  • Spotify Legend
  • 599 Views
  • 7 replies
  • 0 likes
  • 599 Views
  • 7 replies
  • 0 likes

Black screen

Free, NetherlandsWindows 10 Home My Question or Issue On my laptop I have this issue where the program doesnt seem to be loading up properly. This is the result: Its not working at all, and removing/reinstalling seems to work one time and then it wil...

spot.jpg
  • Casual Listener
  •   Free,  Netherlands Windows 10 Home    My Question or Issue  On my laptop I have this issue where the program doesnt seem to be loading up properly.  This is...
  • OneByBoo
  • Community Legend
  • 443 Views
  • 3 replies
  • 0 likes
  • 443 Views
  • 3 replies
  • 0 likes

Solved!! Spotify not working on desktop

PlanPremiumCountryUS Operating SystemWindows 10 I can't get Spotify to work at all with my computer. I've tried reinstalling, signing in and signing out, but it's apparently made the issue worse. Music won't even be played on my web browser.I'm not s...

  • Casual Listener
  • Plan Premium Country US   Operating System Windows 10   I can't get Spotify to work at all with my computer. I've tried reinstalling, signing in and signing out, but it's apparently...
  • Mantisentil
  • Community Legend
  • 64062 Views
  • 3 replies
  • 0 likes
  • 64062 Views
  • 3 replies
  • 0 likes

Some musics not playing

PlanFree/PremiumCountry PortugalDevicePC and smartphoneOperating SystemWin10 and Android My Question or IssueIn portugal many musics are not start playing I hit play and time still 0:00 and not play (it may not be only in portugal)for example:365 kat...

  • Casual Listener
  • Plan Free/Premium Country  Portugal Device PC and smartphone Operating System Win10 and Android   My Question or Issue In portugal many musics are not start playing I hit play...
  • vitor_a
  • Casual Listener
  • 511 Views
  • 7 replies
  • 0 likes
  • 511 Views
  • 7 replies
  • 0 likes

Solved!! Local Files Section Missing in Spotify Desktop

PlanPremiumCountryPortugalDevicePCOperating SystemWindows 10 My Question or IssueLocal Files Section is not showing up in spotify (ver 1.1.1.348.g9064793a).I can't add a local file to playlist anymore.

image.png
  • Casual Listener
  • Plan Premium Country Portugal Device PC Operating System Windows 10   My Question or Issue Local Files Section is not showing up in spotify (ver 1.1.1.348.g9064793a). I can't add a lo...
  • Bamboozled25
  • Casual Listener
  • 3820 Views
  • 3 replies
  • 2 likes
  • 3820 Views
  • 3 replies
  • 2 likes

Solved!! no songs will play

so certain songs wouldnt play when i pressed on them the album cover in the corner was blank and the songs just wouldt play after looking on here a lot of people said reinstall works so i tried and now no songs will play and all my playlists are empt...

  • Casual Listener
  • so certain songs wouldnt play when i pressed on them the album cover in the corner was blank and the songs just wouldt play after looking on here a lot of people said reinstall works so i tried and n...
  • tylerpoowrie
  • Casual Listener
  • 391 Views
  • 2 replies
  • 0 likes
  • 391 Views
  • 2 replies
  • 0 likes

Solved!! Full Song not playing from Playlists

PlanPremiumCountryCanada Operating System(Windows 10, Web Player, Android) My Question or Issue Today whenever i listen to a play lists songs are not playing all the way through. If a song is 4 minutes long at the 3:20 mark it will jump into the next...

  • Music Fan
  • Plan Premium Country Canada  Operating System (Windows 10, Web Player, Android)    My Question or Issue  Today whenever i listen to a play lists songs are not playing all ...
  • zoso_03
  • Music Fan
  • 32692 Views
  • 5 replies
  • 4 likes
  • 32692 Views
  • 5 replies
  • 4 likes

Solved!! Not displaying or playing any music.

PlanPremiumCountryUnited KingdomDeviceWindows Desktop CustomOperating SystemWindows 10 My Question or IssueMy Spotify refuses to load any of the music from my library, it just redirects me to browse in all of my categories, Albums, Artists, Songs etc...

  • Visitor
  • Plan Premium Country United Kingdom Device Windows Desktop Custom Operating System Windows 10   My Question or Issue My Spotify refuses to load any of the music from my library, it jus...
  • Angelsigu
  • Visitor
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

slow loading on pc

one of the below information is required. However, the more you provide the easier it will be for us to try and help. Yes my spotify loads slowly and 1 station only has 1 song when before it had 3 hours worth. What do I do and how do I fix it ? windo...

  • Music Fan
  • one of the below information is required. However, the more you provide the easier it will be for us to try and help. Yes my spotify loads slowly and 1 station only has 1  song when before it ha...
  • Loxer
  • Spotify Star
  • 822 Views
  • 1 replies
  • 0 likes
  • 822 Views
  • 1 replies
  • 0 likes

Radio stations not available/Can't create new ones

My Question or IssueHi, I no longer see suggested radio stations based on recent playlists and I am unable to create a new Radio station. I simply have ten options for artist-based stations. PlanPremiumCountryUKDeviceHP laptopOperating SystemWindows ...

  • Regular
  • My Question or Issue Hi, I no longer see suggested radio stations based on recent playlists and I am unable to create a new Radio station. I simply have ten options for artist-based stations.  ...
  • 1234190979
  • Casual Listener
  • 246 Views
  • 2 replies
  • 3 likes
  • 246 Views
  • 2 replies
  • 3 likes

Unable to see any songs or play music through desktop app

PlanPremiumCountryUSDeviceHP LaptopOperating SystemWindows 10 My Question or IssueI have always had a problem using the radio feature. It says "Error Failed to load", so i uninstalled Spotify and tried a fresh install from the website. Now nothing wi...

Capture.JPG Capture.JPG
  • Newbie
  • Plan Premium Country US Device HP Laptop Operating System Windows 10   My Question or Issue I have always had a problem using the radio feature. It says "Error Failed to load", so i un...
  • Mantisentil
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Solved!! Empty playlist

I have recently reinstalled spotify on my laptop and I found that all my playlists were showing empty while their names were all right. Spotify on my phone shows everything same as before.

  • Casual Listener
  • I have recently reinstalled spotify on my laptop and I found that all my playlists were showing empty while their names were all right. Spotify on my phone shows everything same as before.
  • Mantisentil
  • Community Legend
  • 522 Views
  • 4 replies
  • 0 likes
  • 522 Views
  • 4 replies
  • 0 likes

Solved!! There is no podcasts section in "my libary"

PlanFree/PremiumCountryAlgeriaOperating SystemWindows 10 My Question or IssueI saw older posts which say they fixed my issue with some update.Note that i have the latest version of spotify.

  • Regular
  •   Plan Free/Premium Country Algeria Operating System Windows 10   My Question or Issue I saw older posts which say they fixed my issue with some update.Note that i have the latest ...
  • Sebasty
  • Spotify Star
  • 438 Views
  • 8 replies
  • 0 likes
  • 438 Views
  • 8 replies
  • 0 likes

Local Files do not lock / sync with corresponding Spotify files

I have attempted to post this but was marked as spam. Here is the issue in full detail: https://justpaste.it/2g0r9 Ultimately, the issue is: Synced local files are working fine on my Desktop AND Phone in some cases, but in other cases they are ONLY w...

  • Roadie
  • I have attempted to post this but was marked as spam. Here is the issue in full detail:   https://justpaste.it/2g0r9   Ultimately, the issue is:   Synced local files are working ...
  • Kadejr
  • Gig Goer
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Spotify Premium stops playing at random.

PlanPremiumCountry USADeviceDell i7 LaptopOperating SystemWindows 8.1 My Question or Issue My Spotify randomly stops playing music. The progress bar continues as if it is playing but there is no sound. If I attempt to change tracks it starts giving m...

  • Casual Listener
  • Plan Premium Country  USA Device Dell i7 Laptop Operating System Windows 8.1   My Question or Issue  My Spotify randomly stops playing music. The progress bar continues as if...
  • FaherWh0
  • Casual Listener
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Spotify won't launch

Hello. I've been trying to turn Spotify on, and all I got was a black screen with few buttons on top but nothing more, I've got no downloads in the background, and no running apps. I've got Spotify premium. been waiting for 10 minutes, still nothing.

  • Visitor
  • Hello. I've been trying to turn Spotify on, and all I got was a black screen with few buttons on top but nothing more, I've got no downloads in the background, and no running apps. I've got Spotify p...
  • MartinStoichkov
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Spotify freezes after pc suspend or when default playback device changed

PlanPremiumCountry PolandDeviceDell Latitute 7440Operating System Windows 7 Ent SP1 64-bit My Question or IssueI have been using Spotify for years, but recently it started to misbehave. Each time something is changed in audio devices e.g. I connect a...

  • Casual Listener
  • Plan Premium Country  Poland Device Dell Latitute 7440 Operating System   Windows 7  Ent SP1 64-bit  My Question or Issue I have been using Spotify for years, but r...
  • TomekSwiecicki
  • Casual Listener
  • 420 Views
  • 2 replies
  • 1 likes
  • 420 Views
  • 2 replies
  • 1 likes

Not Importing Certain Album

PlanPremiumCountryUSA.DeviceDesktopOperating SystemWindows 10 Home Edition My Question or IssueSpotify for my desktop seems to have "forgotten" my local files. I re-uploaded them/re-synced them, and all was fine. But, now, I cannot play one artists a...

  • Gig Goer
  • Plan Premium Country USA. Device Desktop Operating System Windows 10 Home Edition   My Question or Issue Spotify for my desktop seems to have "forgotten" my local files. I re-uploaded ...
  • Kadejr
  • Gig Goer
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes