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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

154754 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

147829 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11468 Views

1 replies

6 likes

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  • 6 likes

[Web Player] Advertisement systematically freezing the player

Whenever an advertisement is played, the operative system (in my case Firefox) blocks the tab with the message "A web page is slowing down your browser"; after that the page stops working and I need to restart Spotify (even refreshing won´t work).

Casual Listener

Whenever an advertisement is played, the operative system (in my case Firefox) blocks the tab with the message "A web page is slowing down your browser"; after that the page stops working and I need ...

321 Views

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Spotify Connect stop working

Hello! Faced such a problem. Devices are not displayed in the spotify connect. On the web player and android device everything is fine. And on the laptop is an empty menu. It is strange that after reinstalling the application everything works like a ...

Newbie

Hello! Faced such a problem. Devices are not displayed in the spotify connect. On the web player and android device everything is fine. And on the laptop is an empty menu. It is strange that after re...

404 Views

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Wrong Albums associated with Artist Harlequin

PlanPremiumCountryCanadaDeviceWindows PCOperating SystemWindows 10My Question or IssueHi there, Browsing some music tonight. Found an old band I used to listen to. Harlequin. Know them well. A band that started in my home town of Winnipeg, Manitoba, ...

Roadie

Plan Premium Country Canada Device Windows PC Operating System Windows 10 My Question or Issue Hi there,   Browsing some music tonight. Found an old band I used to listen to. Harlequi...

364 Views

0 replies

0 likes

Wrong Music Association
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[bug] NPR News Now Podcast not properly updating.

PlanPremiumCountryUSADevice(s)Samsung Note 3, Samsung Note 8, Windows 10.Operating SystemWindows 10, Android (multiple versions) My Question or IssueAs the title implies, the podcast NPR News Now which provides hourly news does not properly update wh...

Casual Listener

Plan Premium Country USA Device(s) Samsung Note 3, Samsung Note 8, Windows 10. Operating System Windows 10, Android (multiple versions)   My Question or Issue As the title implies, the...

1052 Views

0 replies

1 likes

bug
npr
podcast
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Recent Issues with Online/Offline and tracks not being available

PlanPremiumCountry Australia DeviceOperating System PC Win 7/64 My Question or IssueRecently I noticed that there seems to be an issue with connecting. I notice that my friends are no longer shown, many records will not play though others do. So I ca...

Regular

Plan Premium Country Australia   Device Operating System  PC Win 7/64     My Question or Issue Recently I noticed that there seems to be an issue with connecting.&nbs...

295 Views

0 replies

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Bring Back My Saved Artist

When I save music to my library it should be as simple as storing a list of the artist, albums, and songs I have saved and then having the option to sort through those and further see them organized alphabetically. I have seen this function in other ...

Casual Listener

When I save music to my library it should be as simple as storing a list of the artist, albums, and songs I have saved and then having the option to sort through those and further see them organized ...

701 Views

0 replies

8 likes

artist
Layout
saved
UI
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Superuser Contribution Spotify Keeps Writing Cache to C:\ drive, even though Changed in properties to F:\

Not sure if this is per design, but I had changed the offline Songs cache folder in Advanced settings to F:\ , but my C:\ drive is still being filled up with the same .File **bleep** -These are the 2 offending folders -C:\Users\XXXXX\AppData\Local\Pa...

Casual Listener

Not sure if this is per design, but I had changed the offline Songs cache folder in Advanced settings to F:\ , but my C:\ drive is still being filled up with the same .File **bleep** - These are the...

AbsolutelyNoFB

Roadie

7556 Views

12 replies

5 likes

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unable to play music on PC app

PlanFreeCountry DeviceSony Vaio Operating SystemWindows 10 64 bit My Question or IssueMy spotify account can play on my phones, web player, but can't play on my PC app, I also lost all my favourites. I uninstalled it and relogin for dozens of times, ...

Newbie

Plan Free Country   Device Sony Vaio  Operating System Windows 10 64 bit   My Question or Issue My spotify account can play on my phones, web player, but can't play on my PC ...

290 Views

0 replies

0 likes

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Unique Local Files Issue [USA/Japan]

Hi all, my issue here is a really strange one and I'm not sure how it can be fixed.(Important context) I've been using Spotify Premium for years now and I listen to a lot of Japanese music through the service. All the Japanese music(1,000+ songs) I h...

Regular

Hi all, my issue here is a really strange one and I'm not sure how it can be fixed. (Important context) I've been using Spotify Premium for years now and I listen to a lot of Japanese music through ...

327 Views

0 replies

0 likes

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where can I get a non-Windows Store version of Spotify?

Plan - Premium FamilyCountry - CanadaDevice & OS - WIndows 10 Pro PC My Question or Issue:I use Equaify Pro but with a reinstall, cannot get it to work becuase even the download from Spotify's website installs the MS Store version, which won't work w...

Casual Listener

Plan - Premium Family Country - Canada Device & OS - WIndows 10 Pro PC   My Question or Issue: I use Equaify Pro but with a reinstall, cannot get it to work becuase even the downloa...

395 Views

0 replies

0 likes

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Spotify using imense amount of bandwidth even when playing a downloaded playlist

PlanPremiumCountryUSADeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueEveyrtime i try to use spotify whilst gaming it uses an immense amount of bandwidth, so much so that it overloads my wifi extender. No matter if im listening on ma...

Newbie

  Plan Premium Country USA Device Windows 10 PC Operating System Windows 10   My Question or Issue Eveyrtime i try to use spotify whilst gaming it uses an immense amount of bandw...

230 Views

0 replies

0 likes

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Artists in Your Library have disappeared

PlanPremiumCountryUSADeviceHP Pavilion dv6 laptopOperating SystemWindows 10My Question or IssueWhen I click on "Artists" in "Your Library" the artists don't load. All I get is a blank page with a message of "Your favorite artists will appear here" an...

Casual Listener

Plan Premium Country USA Device HP Pavilion dv6 laptop Operating System Windows 10 My Question or Issue When  I click on "Artists" in "Your Library"  the artists don't load. A...

killsptf

Casual Listener

589 Views

1 replies

1 likes

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"Artists" section of my library gone

PlanPremiumCountryDenmarkDeviceiPhone 6Operating SystemWindows 10 My Question or IssueAfter logging in today on my desktop (windows 10) my artists section of my library is empty, and is asking me to go browse new artists. I had something like 1200 so...

Newbie

  Plan Premium Country Denmark Device iPhone 6 Operating System Windows 10   My Question or Issue After logging in today on my desktop (windows 10) my artists section of my libra...

Skyout47

Casual Listener

743 Views

2 replies

3 likes

bug
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Superuser Contribution Playing/pausing a song laggy (10+ seconds), slow app load times, only works after a clean reinstall.

PlanPremiumCountrySingapore DevicePCOperating SystemWindows 10 My Question or IssueWhen playing or pausing a song, it usually takes 10 seconds or more for the button to register no matter how many times I click on it. It's just plain unresponsive. Ne...

Newbie

Plan Premium Country Singapore   Device PC Operating System Windows 10   My Question or Issue When playing or pausing a song, it usually takes 10 seconds or more for the button t...

jacobhanson1010

Music Fan

1892 Views

4 replies

2 likes

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I don't have musics on my spotify

PlanFreeCountryFranceDeviceWindowsOperating SystemWindows 10 My Question or IssueMy spotify don't play any music and don't add music to my playlists, look at the video and help me to fix that please.Thank you

Newbie

Plan Free Country France Device Windows Operating System Windows 10   My Question or Issue My spotify don't play any music and don't add music to my playlists, look at the video and he...

287 Views

0 replies

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Spotify Connect not working on desktop

It works fine between my phone and home pc, but it doesnt work with my phone and work pc. When I click the "Devices Available" button on the bottom right near the volume, it just gives me the generic description that appears there. I'm guessing it mi...

Newbie

It works fine between my phone and home pc, but it doesnt work with my phone and work pc. When I click the "Devices Available" button on the bottom right near the volume, it just gives me the generic...

282 Views

0 replies

1 likes

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Problems with Your Library

PlanPremiumCountrySpainDevice(Samsung Galaxy S6, HP 255 G3)Operating System(Android 7.0, Windows 10,)My Question or IssueSince the last update with the new library, I find very annoying that every time that I save an album and then delete it, its son...

Newbie

Plan Premium Country Spain Device (Samsung Galaxy S6, HP 255 G3) Operating System (Android 7.0, Windows 10,) My Question or Issue Since the last update with the new library, I find very anno...

347 Views

0 replies

1 likes

Other
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Did they get rid of saving entire albums at a time on pc?

PlanFree Operating SystemWindows 10 My Question or IssueI used to be able to save entire albums at a time by clicking on the heart under the album information and now I have to save the entire album manually. Did they get rid of album saving for no r...

Newbie

Plan Free   Operating System Windows 10   My Question or Issue I used to be able to save entire albums at a time by clicking on the heart under the album information and now I have t...

335 Views

0 replies

1 likes

  • 335 Views
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Spotify Connect is stuck

PlanPremiumCountry DeviceDesktop PC, iPhone 7Plus , iPadOperating SystemiOS12 and Windows 10 My Question or IssueMy PC only partially recognizes my mobile devices.But every time I open Spotify he shows me the same song that is played by my PC. Althou...

Casual Listener

Plan Premium Country   Device Desktop PC, iPhone 7Plus , iPad Operating System iOS12 and Windows 10   My Question or Issue My PC only partially recognizes my mobile devices. But ...

pson

Roadie

3652 Views

10 replies

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Select Default Sound Device PC

I'm trying to change the default sound device for the spotify desktop application. It seems whatever recent update you pushed removed our ability to do that. I've tried using --enable-audio-graph at the end of the shortcut, that doesn'twork.I've trie...

Newbie

I'm trying to change the default sound device for the spotify desktop application. It seems whatever recent update you pushed removed our ability to do that.  I've tried using --enable-a...

469 Views

0 replies

1 likes

  • 469 Views
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  • 1 likes