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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134382 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134382 Views
  • 0 replies
  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50997 Views
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  • 32 likes
  • Windows
  • 50997 Views
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  • 32 likes

Spotify can't play this right now - error

PlanPremiumCountryMalaysiaDevice(Lenovo)Operating System(Windows 7) My Question or Issue I cant play this song - https://open.spotify.com/track/3ufWVhJAY2UYvi8Qnkc8HOI have error like: Spotify can't play this right now. If you have the file on your c...

  • Regular
  • Plan Premium Country Malaysia Device (Lenovo) Operating System (Windows 7)   My Question or Issue  I cant play this song - https://open.spotify.com/track/3ufWVhJAY2UYvi8Qnkc8...
  • Brunelicia
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
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Third Party Playlist Generators (e.g. Spotibot)

I am attempting to use Spotibot - a third party spotify playlist generator. After creating the playlist, I click on "Open in Spotify" but nothing happens. All songs that are generated are based on URIs. Do these third party services no longer with wi...

  • Casual Listener
  •    I am attempting to use Spotibot - a third party spotify playlist generator. After creating the playlist, I click on "Open in Spotify" but nothing happens. All songs that are generated a...
  • radbirdz
  • Casual Listener
  • 891 Views
  • 1 replies
  • 0 likes
  • 891 Views
  • 1 replies
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Spotify Connect stopped working on streaming device

PlanPremiumCountry UKDeviceHP LaptopOperating SystemWindows 10 My Question or Issue The Spotify desktop software no longer plays through my streaming device via Connect. The device appears briefly as a Connect option. The software is trying to connec...

  • Gig Goer
  • Plan Premium Country  UK Device HP Laptop Operating System Windows 10   My Question or Issue   The Spotify desktop software no longer plays through my streaming device via C...
  • thedude
  • Gig Goer
  • 6463 Views
  • 46 replies
  • 8 likes
  • spotify connect
  • 6463 Views
  • 46 replies
  • 8 likes

cant play music on desktop app

PlanPremiumCountry GermanyDeviceDesktop PCOperating SystemWindows 10 My Question or IssueSince yesterday i get an error on the desktop app. I cant play musik. I have reinstalled the app new.. don´t work. On all my other devices it runs.

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  • Casual Listener
  • Plan Premium Country  Germany Device Desktop PC Operating System Windows 10   My Question or Issue Since yesterday i get an error on the desktop app. I cant play musik. I have rei...
  • coregameactimel
  • Casual Listener
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Spotify Rapidly Changing Songs Followed By Error Message

PremiumUSADesktop PC Windows 10 HelloI got on Spotify today only to find it completely bugging out. When clicking a song from my playlist, the song displays in the bottom, but then the song wont play. Instead, it switches through several songs on my ...

  • Casual Listener
  • Premium USA Desktop PC   Windows 10    Hello I got on Spotify today only to find it completely bugging out. When clicking a song from my playlist, the song displays in the botto...
  • K1wi1
  • Casual Listener
  • 174 Views
  • 1 replies
  • 1 likes
  • 174 Views
  • 1 replies
  • 1 likes

Playlists won't play in order, keep restarting to other playlist repeatedly

PlanFree/PremiumCountry DeviceiPhone 6sOperating SystemiOS 10 desktop My Question or Issue Every single day I begin listening to a playlist and after 1 song some other random song starts next that's not even in my playlists.

  • Visitor
  • Plan Free/Premium Country   Device iPhone 6s Operating System iOS 10 desktop   My Question or Issue  Every single day I begin listening to a playlist and after 1 song some ot...
  • 86 Views
  • 0 replies
  • 0 likes
  • 86 Views
  • 0 replies
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Playlist description not updating - Windows Store Version (w/WORK AROUND)

Voison - 1.0.96.181.gf6bc1b6b (Windows Store version)Win10Pro Issue:I go to update the playlist description and it doesn't update the displayed version when I save. Work around:I have determined that it is saving - a parallel web version shows the up...

  • Music Fan
  • Voison - 1.0.96.181.gf6bc1b6b (Windows Store version) Win10Pro   Issue: I go to update the playlist description and it doesn't update the displayed version when I save.   Work ar...
  • bellyman6969
  • Music Fan
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Downloading old local songs from iPhone to Desktop Windows

PlanPremiumCountryUnited KingdomOperating SystemWindows 10 My Question or IssueI'm trying to get some locally downloaded files from my phone to my computer. I used my computer a while back to download some songs onto Spotify and then made them access...

  • Newbie
  • Plan Premium Country United Kingdom Operating System Windows 10  My Question or Issue I'm trying to get some locally downloaded files from my phone to my computer.   I used my comp...
  • Brunelicia
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

"Spotify can't play this right now." Another Solution

Hello everyone, I decided to register to the Spotify Community just so I could present a solution to an issue that's usually solved by reinstalling or deleting the Local Files file in your AppData. The issue being the error message ("Spotify can't pl...

  • Newbie
  • Hello everyone,   I decided to register to the Spotify Community just so I could present a solution to an issue that's usually solved by reinstalling or deleting the Local Files file in your A...
  • 489 Views
  • 0 replies
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  • Error
    skipping
    Spotify can't play this right now. If you have the file on your computer you can import it.
    track
    track-skipping
  • 489 Views
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why my spotify dont play the music "hope-xxxtentacion"?

My Question or Issue my spotify dont play the music "xxxtentacion-hope" in my iphone neither in my pc! the spotify uri (spotify:track:2ZRo7axmMPeSVUvDbGkJah)

  • Newbie
  •    My Question or Issue  my spotify dont play the music "xxxtentacion-hope" in my iphone neither in my pc! the spotify uri (spotify:track:2ZRo7axmMPeSVUvDbGkJah)
  • Brunelicia
  • Spotify Star
  • 1107 Views
  • 1 replies
  • 0 likes
  • family
  • 1107 Views
  • 1 replies
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Last.fm Scrobbling

Operating System Windows 10 My Question or IssueHello. I'm old Last.FM user and I loved the scrobbling option and the connection between Spotify and Last.fm. My issue is that when I'm listening to songs in Desktop app it just doesn't scrobble songs t...

  • Casual Listener
  • Operating System Windows 10   My Question or Issue Hello. I'm old Last.FM user and I loved the scrobbling option and the connection between Spotify and Last.fm. My issue is that when I'm list...
  • epe52
  • Casual Listener
  • 725 Views
  • 6 replies
  • 4 likes
  • 725 Views
  • 6 replies
  • 4 likes

Local Files issue

Hey, I got one Question. I got Spotify on my Mac/Iphone/PC I use Mac OS for adding Local Songs and it works great for Iphone. But at the Spotify App on Windows, they‘re greyed out and unavaliable. Is this normal? Do I have to use Web Version on PC ?

  • Regular
  • Hey, I got one Question.   I got Spotify on my Mac/Iphone/PC   I use Mac OS for adding Local Songs and it works great for Iphone.   But at the Spotify App on Windows, they‘re gre...
  • jan1990
  • Regular
  • 147 Views
  • 2 replies
  • 0 likes
  • 147 Views
  • 2 replies
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Solved!! Desktop PC Not in Devices List on Mobile Phone

PlanPremiumCountry UKDeviceOnePlus 3Operating SystemAndroid, Windows 10 My Question or IssueSpotify on my mobile phone tells me that I can control playback on my PC by signing into the same account on both (done) and selecting my desktop PC from the ...

  • Regular
  • Plan Premium Country  UK Device OnePlus 3 Operating System Android, Windows 10   My Question or Issue Spotify on my mobile phone tells me that I can control playback on my PC by s...
  • bugsie
  • Regular
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Daily Mix Functionality Question

PlanPremiumMy Question or IssueDoes disliking or removing a song from the daily mix remove it from all future daily mixes or just that specific one. What i mean is i listen to alot of different styles and sometimes spotify hiccups and puts a good son...

  • Newbie
  • Plan Premium My Question or Issue Does disliking or removing a song from the daily mix remove it from all future daily mixes or just that specific one. What i mean is i listen to alot of different...
  • OneByBoo
  • Community Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Windows 10 App sporadically offline

PlanPremiumCountryAustriaDevicePCOperating SystemWindows 10 w/ newest updates Hello dear community,sadly i could not find any useful information while searching.. I have the problem that Spotify goes offline sporadically, about 60sec. online, 15sec. ...

  • Casual Listener
  • Plan Premium Country Austria Device PC Operating System Windows 10 w/ newest updates     Hello dear community, sadly i could not find any useful information while searching.. &n...
  • Katerina
  • Spotify Legend
  • 427 Views
  • 7 replies
  • 0 likes
  • 427 Views
  • 7 replies
  • 0 likes

Skipping to next song around half or two thirds through playout

PlanFree/PremiumCountry AustraliaDevice(Samsung Galaxy S8+ and PC)Operating System(Android 8, Windows 10.) My Question or Issue This issue started a week or so ago, and happens on my phone (using phone data and wireless), and I just downloaded the pc...

  • Newbie
  • Plan Free/Premium Country  Australia Device (Samsung Galaxy S8+ and PC) Operating System (Android 8, Windows 10.)   My Question or Issue  This issue started a week or so ago,...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
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My favorite albums songs are random unavailable

Over the last several days my favorite albums songs have been randomly unavailable. Some returning and some unavailable. The unavailable songs are the same between my phone and desktop Spotify application. See picture below. What's up with this and h...

MtLJLSG
  • Casual Listener
  • Over the last several days my favorite albums songs have been randomly unavailable. Some returning and some unavailable. The unavailable songs are the same between my phone and desktop Spotify applic...
  • 122 Views
  • 0 replies
  • 0 likes
  • 122 Views
  • 0 replies
  • 0 likes

Notifications from artists i follow don't appear in the application

Hi, So i follow quite a large amount of artits on spotify (139)And for the longest time ever i have not been getting any notifications at all when it comes to if they released a new song or not. i follow release radar and all of that as well. But a l...

  • Music Fan
  • Hi,   So i follow quite a large amount of artits on spotify (139) And for the longest time ever i have not been getting any notifications at all when it comes to if they released a new song o...
  • katiek_
  • Composer
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

[BUG] Spotify Connect confuses the app about current playlist track

PlanPremiumCountryUSDeviceAllOperating SystemWindows 10 My Question or IssueNormally, clicking on the album art for any currently playing track jumps to that track in the playlist. However, if using Spotify Connect from another device, such as Androi...

  • Regular
  • Plan Premium Country US Device All Operating System Windows 10   My Question or Issue Normally, clicking on the album art for any currently playing track jumps to that track in the pla...
  • 214 Views
  • 0 replies
  • 1 likes
  • bug
  • 214 Views
  • 0 replies
  • 1 likes

Hello, I have a problem with spotify and chromecast

PlanFreeCountry DenmarkDeviceAcer laptopOperating System Windows 10Hello, I have a problem with spotify and chromecast, when i cast to the tv its stops, saying connection error even though it has internet and chromecast connection, it happens at rand...

  • Newbie
  •   Plan Free Country  Denmark Device Acer laptop Operating System  Windows 10 Hello, I have a problem with spotify and chromecast, when i cast to the tv its stops,  s...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Env: prod