Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Hello! What does the number been, that stands on the right side when I click on an Artist an see his most popular song list (in the desktop app win 10). Is it how often the song is played or how much people downloaded it or what is it about? There is...
Hello! What does the number been, that stands on the right side when I click on an Artist an see his most popular song list (in the desktop app win 10). Is it how often the song is played or how much...
Roadie
3582 Views
5 replies
0 likes
I tried posting this earlier, wouldnt let me. Got work phone, made seperate account and added to family, got booted of the family plan. What?
I tried posting this earlier, wouldnt let me. Got work phone, made seperate account and added to family, got booted of the family plan. What?
Casual Listener
501 Views
1 replies
0 likes
My question is: is it possible to store music on the sd card, damage it? I say this because I have lost an SD, the cell phone does not recognize me, the PC does, but it does not allow me to modify it, I can not format it, nor at a low level, and I ca...
My question is: is it possible to store music on the sd card, damage it? I say this because I have lost an SD, the cell phone does not recognize me, the PC does, but it does not allow me to modify it...
791 Views
0 replies
3 likes
In the Spotify Desktop app on Windows 10, I can no longer browse my library via artist. Instead I have to be following the artist, a thing I've never done ever and never will do, or just browse by album or something which is extremely inconvenient. S...
In the Spotify Desktop app on Windows 10, I can no longer browse my library via artist. Instead I have to be following the artist, a thing I've never done ever and never will do, or just browse by al...
Casual Listener
2803 Views
6 replies
8 likes
Windows 10 and Linux Mint 19.1. Spotify premium If I save music in Spotify and then play that music via Sonos, is there any saving of download data? In other words is the music downloaded to my local device again before playing? I notice my data use ...
Windows 10 and Linux Mint 19.1. Spotify premium If I save music in Spotify and then play that music via Sonos, is there any saving of download data? In other words is the music downloaded to my local...
303 Views
0 replies
0 likes
PlanFree/PremiumCountryUSADevicePersonal ComputerOperating SystemWindows 8.2(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince I cannot get the folks at Spotify to answer my questions or address my issue, I'll put it out in the communi...
Plan Free/Premium Country USA Device Personal Computer Operating System Windows 8.2 (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Since I cannot get the folks at...
Community Legend
535 Views
1 replies
0 likes
PlanPremiumCountryUSDeviceWindows PC Operating SystemWindows 7 My Question or IssueI'm usually offline on my PC. I went online to download a few new songs, noticed an update queued for the desktop client, updated it, and now almost every album in my ...
Plan Premium Country US Device Windows PC Operating System Windows 7 My Question or Issue I'm usually offline on my PC. I went online to download a few new songs, noticed an up...
Community Legend
1906 Views
10 replies
3 likes
PlanPremiumCountryCanadaDeviceDesktop (multiple)Operating SystemWindows 7 My Question or IssueSpotify version 1.1.9.383.g9f48828e.The track lengths shown in a playlist can vary widely from the actual length when the track is played. For example, I no...
Plan Premium Country Canada Device Desktop (multiple) Operating System Windows 7 My Question or Issue Spotify version 1.1.9.383.g9f48828e. The track lengths shown in a playlist can ...
Community Legend
567 Views
1 replies
0 likes
Spotify: Windows 10 64 bit, Free version Spotify crashes and stops working when ads play. This problem has been happening to me for several years, since 2015, and it has finally gotten to the point where I'm willing to make an account on here and com...
Spotify: Windows 10 64 bit, Free version Spotify crashes and stops working when ads play. This problem has been happening to me for several years, since 2015, and it has finally gotten to th...
Community Legend
854 Views
1 replies
1 likes
Hey guys. I have a problem that only occurs on my pc (not my phone) and only with spotify. Apparently i cant cast spotify from my pc to my chromecast, but i can do this from my phone. Yes my pc is on same network as my chromecast, i cast netflix and ...
Hey guys. I have a problem that only occurs on my pc (not my phone) and only with spotify. Apparently i cant cast spotify from my pc to my chromecast, but i can do this from my phone. Yes my...
318 Views
0 replies
0 likes
Premium plan, Family.UK.Laptop/Tablet/Phone Ok, have just joined, and I want to do a big excercise and create a playlist of all music I like. My memory however needs jogging, and I have tried for example putting 'c' in the search bar, hoping to get a...
Premium plan, Family. UK. Laptop/Tablet/Phone Ok, have just joined, and I want to do a big excercise and create a playlist of all music I like. My memory however needs jogging, and I have ...
Casual Listener
2428 Views
3 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Home My Question or IssueSince up to a few days ago, while offline, I used to be able to go the the Albums section in the Spotify application and play my music. Yesterday, I wasn't able to play ...
Plan Premium Country USA Device PC Operating System Windows 10 Home My Question or Issue Since up to a few days ago, while offline, I used to be able to go the the Albums section in ...
Casual Listener
565 Views
1 replies
0 likes
Hi Guys, Using my Windows Client I have google devices missing. I also do not see Chromecast speaker groups. If I use my Android App I can see all my devices and groups. Thanks, PlanPremiumCountryUK
Hi Guys, Using my Windows Client I have google devices missing. I also do not see Chromecast speaker groups. If I use my Android App I can see all my devices and groups....
346 Views
0 replies
0 likes
Is there any way to remove the recommended artsits section in the Windows app and return to view all the artists I have saved there songs togther and orderd.Or after this cahnge the only way to see all the songs I likded togther and orderd in nice vi...
Is there any way to remove the recommended artsits section in the Windows app and return to view all the artists I have saved there songs togther and orderd. Or after this cahnge the only way to see...
Regular
378 Views
1 replies
1 likes
PlanPremiumCountryCzech RepublicDeviceDesktopOperating SystemWindows 10 My Question or IssueThere is still the same track until i click the 'Available devices' icon. Then it refreshes. Im listening on BOSE SoundTouch device.
Plan Premium Country Czech Republic Device Desktop Operating System Windows 10 My Question or Issue There is still the same track until i click the 'Available devices' icon. Then it ...
403 Views
0 replies
0 likes
PlanPremiumCountryGermanyDevicePCOperating SystemWindows My Question or Issue I would like to know how to change the View when im on the Spotify Site of a Band, to see the Album with the list of Songs under the Name of the Album instead of the curren...
Plan Premium Country Germany Device PC Operating System Windows My Question or Issue I would like to know how to change the View when im on the Spotify Site of a Band, to see...
376 Views
0 replies
0 likes
PlanFreeCountryAustraliaDeviceDell laptopOperating System Windows 10 My Question or IssueFor about two or more months now I've been getting indonesian ads on my spotify account and it's driving me nuts. I've unintsalled and reintalled the app. Used d...
Plan Free Country Australia Device Dell laptop Operating System Windows 10 My Question or Issue For about two or more months now I've been getting indonesian ads on my spotify ...
Casual Listener
689 Views
3 replies
1 likes
PlanPremiumCountryNorwayDeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueI have a playlist with 1151 songs which lass for 71 hours (3 days). I used to be able to search it by typing an artist name or a song name, but this feature is ...
Plan Premium Country Norway Device Windows 10 PC Operating System Windows 10 My Question or Issue I have a playlist with 1151 songs which lass for 71 hours (3 days). I used ...
Regular
614 Views
2 replies
0 likes
PlanPremiumCountryUSDevicePCOperating SystemWindows 10 Pro My Question or IssueFor about a month now, my Spotify Player on PC does not work at all. ALL songs have vanished, even ones from Spotify themselves, and I have looked through every topic rega...
Plan Premium Country US Device PC Operating System Windows 10 Pro My Question or Issue For about a month now, my Spotify Player on PC does not work at all. ALL songs have vanished, e...
307 Views
0 replies
0 likes
Using windows 10, I have several programs that run on my system that will play my mp3 files with out any issue. HOWEVER, Spotify has issues constantly with local files. It will not add them to "the queue", and will not play at all when I click to pla...
Using windows 10, I have several programs that run on my system that will play my mp3 files with out any issue. HOWEVER, Spotify has issues constantly with local files. It will not add...
Roadie
383 Views
1 replies
2 likes
