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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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I can't play any music!

PlanFreeCountryPolandDeviceLenovo ideapad 510Operating SystemWindows 10 My Question or Issue The moment I turned on my Spotify app today I've seen that all my playlist were empty. I've tried to find a non-empty one, but all were. I've restarted the a...

  • Newbie
  • Plan Free Country Poland Device Lenovo ideapad 510 Operating System Windows 10   My Question or Issue  The moment I turned on my Spotify app today I've seen that all my playlist w...
  • Mantisentil
  • Community Legend
  • 236 Views
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  • 236 Views
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[BUGS] Playlist folders in sidebar

PlanPremiumCountry GermanyDeviceDesktop PC x86 Operating SystemWindows 10 Pro My Question or IssueThe following behaviour regarding playlist folders is new, persistent (couple of weeks) and I am on the latest version: 1) The content of playlist folde...

  • Casual Listener
  • Plan Premium Country  Germany Device Desktop PC x86  Operating System Windows 10 Pro  My Question or Issue The following behaviour regarding playlist folders is new, pers...
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Solved!! Multiple issues with Spotify desktop

1. I cannot save any new albums. Clicking the save button on an album doesn't add the album to my albums page, and the icons next to the songs do not change to ticks to indicate that they have been saved. I have no issues with hitting the limit; I've...

  • Casual Listener
  • 1. I cannot save any new albums. Clicking the save button on an album doesn't add the album to my albums page, and the icons next to the songs do not change to ticks to indicate that they have been s...
  • LostInMyDreams
  • Casual Listener
  • 1962 Views
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  • LostInMyDreams
  • Casual Listener
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Solved!! Songs not loading in spotify desktop program or webapp

PlanFreeCountryUSDevicePCOperating SystemWindows 10 My Question or Issue Whenever I play any song on the Spotify desktop program it does not load or play. I also cannot load any playlists that I've created or public ones. I've attached some screensho...

  • Newbie
  • Plan Free Country US Device PC Operating System Windows 10   My Question or Issue  Whenever I play any song on the Spotify desktop program it does not load or play. I also ca...
  • RockstarFischer
  • Composer
  • 3084 Views
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  • 3084 Views
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Queuing single pod track queues all episodes

When listening to my own set of tracks, I some times want to listen to the latest news from P3 Nyheter på en minut or Ekot (and only the latest news) so I want to be able to queue a single news pod, but queueing a single pod episode will queue ALL po...

  • Regular
  • When listening to my own set of tracks, I some times want to listen to the latest news from P3 Nyheter på en minut or Ekot (and only the latest news) so I want to be able to queue a single news pod, ...
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  • 219 Views
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Multiple spotify.exe tasks continue to open

Hi there - I have been experiencing a really strange issue BOTH when trying to launch Spotify on my PC and now when trying to uninstall it (I was hoping that would fix the problem). When running the application, it opens spotify.exe in the task manag...

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  • Newbie
  • Hi there - I have been experiencing a really strange issue BOTH when trying to launch Spotify on my PC and now when trying to uninstall it (I was hoping that would fix the problem).   When run...
  • bilisios
  • Roadie
  • 2339 Views
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  • spotify.exe
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Discord Listen Along Not Working??

PlanFree 30 day Trial Premium Operating SystemWindows 10 My Question or IssueSo I got premium to be able to listen along with my discord friends on spotify. But for some reason everytime I click 'Listen Along' it would allow me to join but the song w...

  • Newbie
  • Plan Free 30 day Trial Premium   Operating System Windows 10   My Question or Issue So I got premium to be able to listen along with my discord friends on spotify. But for some rea...
  • codycarlton909
  • Newbie
  • 9951 Views
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  • Discord
    discord fix issue bug
    Listen
    Premium
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Account got Hacked

PlanPremiumCountryAustraliaDeviceWindows 10 PC and Samsung S8 PlusOperating SystemWindows 10 This is somewhat solved, I justed wanted to put this here... I guess. But two days ago my Spotify account got hacked. Reason why I think this is because I wa...

  • Regular
  • Plan Premium Country Australia Device Windows 10 PC and Samsung S8 Plus Operating System Windows 10   This is somewhat solved, I justed wanted to put this here... I guess. But two days ...
  • OneByBoo
  • Community Legend
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  • OneByBoo
  • Community Legend
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Superuser Contribution Empty playlists and no songs play with blank album art (yes, I have checked that post already)

Version: FreeCountry: USADevice: Windows DesktopOS: Windows 10 Pro So my problem has been ongoing for a couple of months and has been gradually evolving into something worse and worse over time. It started as the occasional song, that should be avail...

  • Casual Listener
  • Version: Free Country: USA Device: Windows Desktop OS: Windows 10 Pro   So my problem has been ongoing for a couple of months and has been gradually evolving into something worse and worse ...
  • DaBauwceMan
  • Casual Listener
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Switching from mobile to desktop or refreshing on browser reshuffles queue

For my playlist with 350 songs, I always start the first song of the day with shuffle and want to maintain the entire queue for the rest of the day so the same song won't appear twice. On most days I start out listening on mobile (offline) for about ...

  • Visitor
  • For my playlist with 350 songs, I always start the first song of the day with shuffle and want to maintain the entire queue for the rest of the day so the same song won't appear twice. On most days I...
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My currently played song is skipped and random playlist starts playing!

PlanPremiumCountryAustria DevicePCOperating SystemWindows 10My Question or IssueI have a very annoying issue - I play a playlist ("Atmospheric Sci-fi Soundtracks") and all of a sudden, in the middle of a song, a rondom playlists starts playing (in my...

  • Visitor
  • Plan Premium Country Austria  Device PC Operating System Windows 10 My Question or Issue I have a very annoying issue - I play a playlist ("Atmospheric Sci-fi Soundtracks") and all of a...
  • user-removed
  • Not applicable
  • 1565 Views
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The New Layout

PlanFree/PremiumCountry U.S.ADeviceIpad, Operating System(iOS 11.4.1 My Question or IssuePlease bring back the old layout with My Songs and recently played on the same page, I would like to be able to delete things from my recently played again. Ever...

  • Casual Listener
  • Plan Free/Premium Country  U.S.A Device Ipad,  Operating System (iOS 11.4.1   My Question or Issue Please bring back the old layout with My Songs and recently played on the s...
  • bilisios
  • Roadie
  • 409 Views
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  • 409 Views
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Solved!! [desktop] no music will work.

PlanPremiumCountry United KingdomDeviceDesktopOperating SystemWindows 10 My Question or Issue i am unable to play/load any music on spotify desktop. it works fine on my phone but i cant play any music and all spotify playlists are empty(see attached ...

  • Casual Listener
  • Plan Premium Country  United Kingdom Device Desktop Operating System Windows 10   My Question or Issue  i am unable to play/load any music on spotify desktop. it works fine o...
  • Mantisentil
  • Community Legend
  • 551 Views
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  • not working
    PC
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New songs/podcasts will not load

PlanPremiumCountry USADeviceDesktop AppOperating SystemWindows My Question or Issue New songs/podcasts will not load on my desktop app at work. For example, at my home, my release radar updated on Friday to add new songs and new podcasts have been ap...

  • Visitor
  • Plan Premium Country  USA Device Desktop App Operating System Windows  My Question or Issue  New songs/podcasts will not load on my desktop app at work. For example, at my hom...
  • A_Musicophile
  • Community Legend
  • 438 Views
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  • 438 Views
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nullified/empty songs

PlanPremiumCountry GermanyDevicePC (Windows)Operating SystemWindows 10 (64-Bit)Version 1803 My Question or Issue The Windows program lists empty songs every now and then. Check the screenshot.The program does not skip those "songs." The program gets ...

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  • Newbie
  • Plan Premium Country  Germany Device PC (Windows) Operating System Windows 10 (64-Bit) Version 1803   My Question or Issue  The Windows program lists empty songs every now a...
  • Mantisentil
  • Community Legend
  • 190 Views
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  • bug
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Solved!! No Songs saved, not being able to listen to songs, playlist songs gone - Everything is gone

Hello!My subject might sound overexaggerated but it's true. Today I decided to reinstall Spotify because there where a lot of songs that I couldn't listen to in the first place but right after my reinstallment everything went even worse.My Playlist s...

  • Casual Listener
  •   Hello! My subject might sound overexaggerated but it's true. Today I decided to reinstall Spotify because there where a lot of songs that I couldn't listen to in the first place but right ...
  • Mantisentil
  • Community Legend
  • 397 Views
  • 3 replies
  • 1 likes
  • 397 Views
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Web and apps are broken on windows 10

Spotify recently started being broken PlanFreeCountryNetherlands Devicedesktop (2015 build) and aspire 5741Operating SystemWindows 10 pro (desktop) and home (laptop) My Question or IssueIn the spotify app when I click on play it doesn't play, but you...

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  • Casual Listener
  • Spotify recently started being broken   Plan Free Country Netherlands    Device desktop (2015 build) and aspire 5741 Operating System Windows 10 pro (desktop) and home (lapto...
  • FPSUsername
  • Casual Listener
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  • Music
    Other
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Superuser Contribution Desktop/Web Browser not playing any music

PlanPremiumCountryUSOperating SystemWindows 10My Question or IssueI am unable to play any music through my laptop, either through the web player, or the downloaded desktop app. Daily Mixes on the desktop app give the error message "Spotify can't play...

  • Newbie
  • Plan Premium Country US Operating System Windows 10 My Question or Issue I am unable to play any music through my laptop, either through the web player, or the downloaded desktop app.   ...
  • Jemi
  • Spotify Legend
  • 381 Views
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  • 381 Views
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