Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39218 Views
  • 75 replies
  • 26 likes
  • 39218 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67295 Views
  • 265 replies
  • 21 likes
  • 67295 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4702 Views
  • 1 replies
  • 6 likes
  • 4702 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144686 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144686 Views
  • 0 replies
  • 26 likes

Any song I play is added to one of my playlists, even if I’m playing that playlist.

I’m a premium user and while the app for Spotify has been working flawlessly, the desktop app doesn’t. I’m running windows 7 and as you can tell by the subject, any song I play on the desktop app is added to a specific playlist I have. This leads to ...

  • Visitor
  • I’m a premium user and while the app for Spotify has been working flawlessly, the desktop app doesn’t. I’m running windows 7 and as you can tell by the subject, any song I play on the desktop app is ...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Spotify de escritorio es viejo, no customizable, lento, horrible y poco funcional

PlanPremiumCountryArgentinaDevicePCOperating SystemWindows 10 My Question or IssueHi.The spotify website shows the podcasts that I have scheduled but the desktop application does not do so having them scheduled from the application. Spotify desktop i...

  • Casual Listener
  • Plan Premium Country Argentina Device PC Operating System Windows 10   My Question or Issue Hi. The spotify website shows the podcasts that I have scheduled but the desktop applicatio...
  • BugsBunny
  • Music Fan
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

Solved!! Desktop overlay shows chrome.exe even if it is turned off

PlanPremiumCountry Finland DevicePCOperating SystemWin 10 My Question or IssueIssue #1So after the latest spotify patch 1.1.8.439.g8502297d the overlay that pops up when you switch songs etc. comes on automatically even if it's turned off everytime s...

  • Casual Listener
  •   Plan Premium Country  Finland   Device PC Operating System Win 10   My Question or Issue Issue #1 So after the latest spotify patch 1.1.8.439.g8502297d the ove...
  • pawraf71
  • Newbie
  • 7175 Views
  • 7 replies
  • 2 likes
  • 7175 Views
  • 7 replies
  • 2 likes

Application Stuck on a Single Artist/Album

PlanFreeCountryUSAOperating SystemWindows 10My Question or IssueA week or so ago, I decided to listen to the whole album of "Jeff Wayne's Musical Version of the War of the Worlds." Ever since then, while I can search for other music and go into my ow...

  • Visitor
  • Plan Free Country USA Operating System Windows 10 My Question or Issue A week or so ago, I decided to listen to the whole album of "Jeff Wayne's Musical Version of the War of the Worlds." Ever...
  • 449 Views
  • 0 replies
  • 0 likes
  • 449 Views
  • 0 replies
  • 0 likes

Uninstalled Spotify

PlanPremiumCountryPhilippinesDeviceAcer Aspire E 14Operating SystemWindows 10 My Question or IssueI've been dealing with this for weeks now. I've tried clean reinstall, I've tried the Program version, the App version. I've tried disabling hardware ac...

  • Roadie
  • Plan Premium Country Philippines Device Acer Aspire E 14 Operating System Windows 10   My Question or Issue I've been dealing with this for weeks now. I've tried clean reinstall, I've ...
  • 318 Views
  • 0 replies
  • 1 likes
  • Desktop
    Windows 10
  • 318 Views
  • 0 replies
  • 1 likes

laptop in bluetooth speaker

PlanPremiumCountryphilippinesDevicepcOperating Systemwindows My Question or Issuemy laptop is connected to a bluetooth speaker. but when i play spotify the sound is not coming out from the bluetooth speaker but from the laptops' speaker. any idea wha...

  • Newbie
  • Plan Premium Country philippines Device pc Operating System windows   My Question or Issue my laptop is connected to a bluetooth speaker. but when i play spotify the sound is not comin...
  • badumtss
  • Composer
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Spotify skips every 5-10 seconds.

PlanPremiumCountryUSA DeviceDell laptop 2017 Operating SystemWindows 10 My Question or IssueFor the last 2 weeks, when listening to Spotify on a laptop with external speakers, music is skipping every 5-10 seconds. It's not skipping ahead or to anothe...

  • Casual Listener
  • Plan Premium Country USA   Device Dell laptop 2017   Operating System Windows 10   My Question or Issue For the last 2 weeks, when listening to Spotify on a laptop with ext...
  • Keanu_C
  • Community Legend
  • 3547 Views
  • 4 replies
  • 0 likes
  • 3547 Views
  • 4 replies
  • 0 likes

Windows 10 CLiP device license not found

Hi I'm on windows 10 and sometimes Spotify will refuse to launch and instead show an error message (see below). Sometimes this goes away on it's own but it keeps coming back. I've seen only one post on here and it says the solution was to update my P...

sp.png
  • Casual Listener
  • Hi I'm on windows 10 and sometimes Spotify will refuse to launch and instead show an error message (see below). Sometimes this goes away on it's own but it keeps coming back. I've seen only one post ...
  • Sebasty
  • Community Legend
  • 8998 Views
  • 6 replies
  • 0 likes
  • 8998 Views
  • 6 replies
  • 0 likes

most songs are greyed out

PlanFreeCountryNetherlandsDevicewindows 10 dekstopOperating Systemwindows 10 My Question or Issuea lot of songs are unplayable and therefor greyed out. how do i fix this? it started about a moth ago, often daily mix playlists are completely filled wi...

  • Casual Listener
  •   Plan Free Country Netherlands Device windows 10 dekstop Operating System windows 10   My Question or Issue a lot of songs are unplayable and therefor greyed out. how do i fix t...
  • Sebasty
  • Community Legend
  • 1284 Views
  • 4 replies
  • 0 likes
  • 1284 Views
  • 4 replies
  • 0 likes

Re: Spotify on my desktop lags when it is the active window

Hi, Comment to an already answered question.https://community.spotify.com/t5/Desktop-Windows/Spotify-on-my-desktop-lags-when-it-is-the-active-window-Why/m-p/4617416 PlanPremiumCountryTaiwanDeviceAcer Aspire GX-781 Desktop PCOperating SystemWindows 10...

  • Casual Listener
  • Hi,   Comment to an already answered question. https://community.spotify.com/t5/Desktop-Windows/Spotify-on-my-desktop-lags-when-it-is-the-active-window-Why/m-p/4617416   Plan Premium ...
  • 440 Views
  • 0 replies
  • 0 likes
  • 440 Views
  • 0 replies
  • 0 likes

Spotify is so slow and keeps lagging

PlanPremiumCountryThe netherlandsDeviceDesktopOperating SystemWindows 10 My Question or IssueSince the last update spotify is sooo slow and it just keeps lagging! For example if i search for a song it stays black and if i click on a song it's stuck a...

  • Visitor
  • Plan Premium Country The netherlands Device Desktop Operating System Windows 10   My Question or Issue Since the last update spotify is sooo slow and it just keeps lagging! For example...
  • Sebasty
  • Community Legend
  • 2915 Views
  • 1 replies
  • 0 likes
  • Lag
    slow
    Update
  • 2915 Views
  • 1 replies
  • 0 likes

Spotify not changing song immediately in playlists

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueToday I'm listening to some suggested playlists and when I click to go to the next song there's a 1-2 second delay where the song I want to skip keeps playing before starting ...

  • Casual Listener
  •   Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue Today I'm listening to some suggested playlists and when I click to go to the next song the...
  • Bittencourt
  • Spotify Star
  • 1055 Views
  • 3 replies
  • 0 likes
  • 1055 Views
  • 3 replies
  • 0 likes

Playlist Cover changing does not work

PlanFree/PremiumCountrySwitzerlandDeviceSamsung Galaxy S9+, ComputerOperating System(Android Oreo, Windows 10) My Question or IssueSomehow the changing of the cover for my playlists does not work. When I change the cover in my Desktop Application it ...

  • Casual Listener
  • Plan Free/Premium Country Switzerland Device Samsung Galaxy S9+, Computer Operating System (Android Oreo, Windows 10)   My Question or Issue Somehow the changing of the cover for ...
  • JONARSCH
  • Casual Listener
  • 472 Views
  • 3 replies
  • 0 likes
  • 472 Views
  • 3 replies
  • 0 likes

Cannot Delete Local files

PlanPremiumCountry DevicePC LaptopOperating Systemwindows 10 My Question or IssueI am trying to delete the local files on my Spotify, I have tried everything. Ive tried going to "%appdata%\Spotify\Users\" and deleting "local-files.bnk". I have tried ...

  • Visitor
  •   Plan Premium Country   Device PC Laptop Operating System windows 10   My Question or Issue I am trying to delete the local files on my Spotify, I have tried everything. Iv...
  • Sebasty
  • Community Legend
  • 711 Views
  • 1 replies
  • 0 likes
  • files
    local
    local files
    remove
  • 711 Views
  • 1 replies
  • 0 likes

Connecting İssues servers

PlanPremiumCountryTROperating System(windows) My Question or Issuei cant connect spotfy actually i cant listen music firstly i closed firewallthen reinstalled appwhat should i do i cant connect there is screenshot in there look at and pls solve my pr...

  • Visitor
  • Plan Premium Country TR Operating System (windows)   My Question or Issue i cant connect spotfy actually i cant listen music  firstly i closed firewall then reinstalled app what ...
  • Sebasty
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Can't play all songs in library

The Windows desktop player used to have "Songs" under "Library" but this option has disappeared. Do I really need to go through every single album in my library and click "Like"? If so, that's insanely user-hostile. PlanFreeOperating SystemWindows 10...

  • Visitor
  • The Windows desktop player used to have "Songs" under "Library" but this option has disappeared. Do I really need to go through every single album in my library and click "Like"? If so, that's insane...
  • musicwheelz
  • Newbie
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryUSDeviceHP PavilionOperating SystemWindows 10My Question or IssueThat error keeps coming up. I have tried every solution listed so far. I have reinstalled, I have checked the hosts file, I have refreshed the drivers on the computer,...

  • Casual Listener
  • Plan Premium Country US Device HP Pavilion Operating System Windows 10 My Question or Issue That error keeps coming up.  I have tried every solution listed so far.   I have reins...
  • SLW1980
  • Casual Listener
  • 411 Views
  • 2 replies
  • 0 likes
  • 411 Views
  • 2 replies
  • 0 likes

Spotify resumes playing after being paused

PlanPremiumCountry Sweden DeviceLenovo Carbon X1 (2019) , Win 10, Operating SystemWindows 10 My Question or IssueJust got my new Lenovo laptop Carbon X1. Updated all dirvers + Windows update, installed Chrome, installed Spootify. When playing music w...

  • Casual Listener
  • Plan Premium Country  Sweden   Device Lenovo Carbon X1 (2019) , Win 10,  Operating System Windows 10   My Question or Issue Just got my new Lenovo laptop Carbon X1. Upd...
  • musicartemis
  • Casual Listener
  • 1559 Views
  • 3 replies
  • 0 likes
  • lenovo
    paused
    playing
    resumes
    Win10
  • 1559 Views
  • 3 replies
  • 0 likes

Other User Playlists not Updating Correctly

My Question or Issue Randomly some users playlists will be shown not complete. Usually the playlist will only load one of the artists, and only one or two songs from the artist. This won't happen to all of the playlists of a single user, generally on...

  • Visitor
  • My Question or Issue   Randomly some users playlists will be shown not complete. Usually the playlist will only load one of the artists, and only one or two songs from the artist. This won't h...
  • Keanu_C
  • Community Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Some songs don't work on desktop

PlanPremiumCountry USA DevicePCOperating Systemwindows My Question or Issue: I can't play certain songs on my desktop computer but I can play them on my iPhone.

  • Casual Listener
  •   Plan Premium Country USA   Device PC Operating System windows   My Question or Issue:  I can't play certain songs on my desktop computer but I can play them on my iPho...
  • rainman2000
  • Casual Listener
  • 433 Views
  • 2 replies
  • 1 likes
  • 433 Views
  • 2 replies
  • 1 likes