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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
  • 134277 Views
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  • 24 likes
  • Mac
    Windows
  • 134277 Views
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  • 24 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50906 Views
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  • Windows
  • 50906 Views
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"Local files" folder doesn't show up

Hello,Where the "Local Files" section should appearin the side menu on the left, with "Artists", "Podcast", etc. , it simply doesn't.When I open the Windows desktop app, "Local Files" briefly appears in the side menu, at its normal position (for like...

  • Newbie
  • Hello, Where the "Local Files" section should appearin the side menu on the left, with "Artists", "Podcast", etc. , it simply doesn't. When I open the Windows desktop app, "Local Files" briefly app...
  • 130 Views
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  • 1 likes
  • 130 Views
  • 0 replies
  • 1 likes

Spotify Connect only working after install

Hello, I'm currently using a Windows 10 Pro RS6 build 18305.I can use spotify connect after installation spotify, either the spotify on windows storebut after I close it, and open it again, Spotify Connect doesn't detect any devicesI've tried to disa...

  • Newbie
  • Hello, I'm currently using a Windows 10 Pro RS6 build 18305. I can use spotify connect after installation spotify, either the spotify on windows store but after I close it, and open it again, Spoti...
  • bluphobia
  • Regular
  • 1063 Views
  • 10 replies
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  • spotify connect
  • 1063 Views
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PC app doesn't show up in spotify connect

PlanPremiumDevicePCOperating SystemWindows 10My Question or Issue After doing almost nothing spotify pc app acts like offline. What i mean by this, is i can't use spotify connect on it altough i can on browser spotify app. Can't use play together on ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10 My Question or Issue    After doing almost nothing spotify pc app acts like offline. What i mean by this, is i can't use spotify c...
  • nightstaker561
  • Newbie
  • 1510 Views
  • 3 replies
  • 4 likes
  • 1510 Views
  • 3 replies
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Recently added songs in library on Android don't show up on Windows Spotify

PlanPremiumCountry FranceDeviceComputerOperating System Windows 7 Pro 64bit My Question or Issue Hello, My Spotify on Windows 7 is not showing my recently fav songs ("Your Library" > "Songs"). However it's fine on my phone, songs aren't showing on my...

  • Regular
  • Plan Premium Country  France Device Computer Operating System  Windows 7 Pro 64bit   My Question or Issue   Hello,  My Spotify on Windows 7 is not showing my rece...
  • Ros68
  • Regular
  • 110 Views
  • 1 replies
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  • 110 Views
  • 1 replies
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Home button not appearing

PlanFree/PremiumCountry CanadaDevicePCOperating SystemWindows 7 My Question or Issue The "Home" is missing from my menu sidebar see attached or the IMGUR link https://imgur.com/a/6Bk5D6i

  • Regular
  • Plan Free/Premium Country  Canada Device PC Operating System Windows 7   My Question or Issue  The "Home" is missing from my menu sidebar   see attached or the IMGUR l...
  • GrimNotepad
  • Regular
  • 347 Views
  • 1 replies
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  • 347 Views
  • 1 replies
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Your Library 'Songs' Stops Working

PlanPremiumCountry Great BritainDeviceDesktopOperating SystemWindows 10 My Question or IssueI have created over 340 Playlists and have 240 Artists on my desktop computer in Spotify and have spent many hours making sure that I have my favourite/best (...

  • Regular
  • Plan Premium Country  Great Britain Device Desktop Operating System Windows 10   My Question or Issue I have created over 340 Playlists and have 240 Artists on my desktop computer...
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  • 92 Views
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Superuser Contribution Runtime error

PlanPremiumCountryMéxico DeviceLaptop HP Operating SystemWindows 8.1 My Question or IssueHello! Please help! I´m trying to install Spotify to my PC with windows 8.1 but when I download the program of the official site, this message appears: "This app...

  • Casual Listener
  • Plan Premium Country México    Device Laptop HP    Operating System Windows 8.1   My Question or Issue Hello! Please help! I´m trying to install Spotify to m...
  • tonylocu
  • Casual Listener
  • 518 Views
  • 2 replies
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  • 518 Views
  • 2 replies
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So, are we ever going to make Shuffle actually shuffle?

I do not care what anyone thinks, this has been an issue since the dawn of this program. I have had it and I quit paying for premium until this is fixed. Shuffle picks maybe 30 songs and then plays them in the same order or will play them backwards a...

  • Newbie
  • I do not care what anyone thinks, this has been an issue since the dawn of this program. I have had it and I quit paying for premium until this is fixed.  Shuffle picks maybe 30 songs and the...
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  • 6 likes
  • 97 Views
  • 0 replies
  • 6 likes

Spotify connect on desktop keeps reconnecting

CountryNetherlandsDeviceDesktop Operating SystemWindows 10 x64 My Question or Issue Lately i have an issue with Spotify connect in windows, not being able to probe the network properly for devices that can play music. For some reason the desktop vers...

  • Newbie
  •     Country Netherlands Device Desktop   Operating System Windows 10 x64   My Question or Issue  Lately i have an issue with Spotify connect in windows, not being ...
  • berserka
  • Newbie
  • 424 Views
  • 1 replies
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  • 424 Views
  • 1 replies
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Only able to play 4 tracks of Boris Brejcha - 22 (Album)

PlanPremiumCountry BelgiumDevicePC & Android PhoneOperating SystemWindows 10 & Android 6 My Question or Issue Today I've noticed that I'm only able to play 4 tracks of Boris Brejcha's "22" Album.What can be the reason for this issue?https://open.spot...

  • Casual Listener
  • Plan Premium Country  Belgium Device PC & Android Phone Operating System Windows 10 & Android 6   My Question or Issue   Today I've noticed that I'm only able to pla...
  • Smlth
  • Casual Listener
  • 369 Views
  • 4 replies
  • 1 likes
  • 369 Views
  • 4 replies
  • 1 likes

Superuser Contribution Maximize does not work properly

If I maximize Spotify on Windows 10, it does often not maximize correctly.

Maximized.JPG
  • Roadie
  • If I maximize Spotify on Windows 10, it does often not maximize correctly.  
  • unclesilas
  • Roadie
  • 1560 Views
  • 8 replies
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  • Desktop
    Running
  • 1560 Views
  • 8 replies
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spotify doesnt open when connected to airpods

PlanPremiumCountry NorwayDevicehp laptopOperating Systemwindows 10 My Question or Issue The spotify app wont open when i have connected to airpods. I need to disconnect them and restart the pc for it to work. it just says the spotify application is n...

  • Casual Listener
  • Plan Premium Country  Norway Device hp laptop Operating System windows 10   My Question or Issue  The spotify app wont open when i have connected to airpods. I need to discon...
  • 252 Views
  • 0 replies
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  • 252 Views
  • 0 replies
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Spotify Connect Issue

I was told to share this here after speaking with support. So, this is a rather odd situation. I've actually fixed my problem, however, it was so strange that I wanted to inform someone of what happened. I have been having problems recently with the ...

  • Newbie
  • I was told to share this here after speaking with support. So, this is a rather odd situation. I've actually fixed my problem, however, it was so strange that I wanted to inform someone of what hap...
  • 406 Views
  • 0 replies
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  • Connect
  • 406 Views
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Connected apps randomly stop working

PlanPremiumCountryUSADeviceDell XPS 15 Operating SystemWindows 10 My Question or IssueFor the past few days, apps that I have connected to spotify have intermittedly stopped working. Specifically, last.fm and Discord both do not recognize that I am p...

  • Newbie
  • Plan Premium Country USA Device Dell XPS 15  Operating System Windows 10   My Question or Issue For the past few days, apps that I have connected to spotify have intermittedly sto...
  • 215 Views
  • 0 replies
  • 1 likes
  • 215 Views
  • 0 replies
  • 1 likes

Impossible to connect and control Spotify from Android to windows

Hi I'm using Spotify some few months now. For me it's really nice to control my music's (so Spotify too) from my Android phone to pass to next song or control the volume. But since 1st January, it's impossible to do this. I open Spotify in Windows th...

  • Casual Listener
  • Hi   I'm using Spotify some few months now.  For me it's really nice to control my music's (so Spotify too) from my Android phone to pass to next song or control the volume. But since 1st...
  • 99 Views
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  • 99 Views
  • 0 replies
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Cover art and Genre Icons are missing

PlanPremiumCountry CanadaDevicePCOperating SystemWindows 7 My Question or Issue See attached, icons for album art and genres are blank

  • Regular
  • Plan Premium Country  Canada Device PC Operating System Windows 7   My Question or Issue   See attached, icons for album art and genres are blank 
  • 187 Views
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  • issue
    support
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[Desktop][Other] And That's Why We Drink Not Playing

I'm trying to play this podcast on my PC and none of the episodes are working. I do not hear anything back and the play bar will sit at 0:00 Does anybody have any suggestions?

  • Casual Listener
  • I'm trying to play this podcast on my PC and none of the episodes are working. I do not hear anything back and the play bar will sit at 0:00   Does anybody have any suggestions? 
  • 572 Views
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  • Desktop
    Other
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Solved!! Saved Songs Not Syncing

PlanPremiumCountryUnited StatesDeviceWindows DesktopOperating SystemWindows 10 ProVersion: 1803OS Build: 17134.472 My Question or Issue When I save a song to my library on my phone (Google Pixel 3 XL - Android 9), Spotify desktop doesn't show the son...

  • Casual Listener
  • Plan Premium Country United States Device Windows Desktop Operating System Windows 10 Pro Version: 1803 OS Build: 17134.472   My Question or Issue  When I save a song to my libr...
  • Fihlvein
  • Regular
  • 5912 Views
  • 5 replies
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  • 5912 Views
  • 5 replies
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Spotify Installer stopped working - CANT install

Country Poland Operating SystemWindows 7 PC My Question or Issue I am trying to install spotify installer, but it stops to work. Downloaded the full installer from this thread: https://community.spotify.com/t5/Desktop-Windows/how-to-install-spotify-i...

  • Newbie
  • Country  Poland   Operating System Windows 7 PC   My Question or Issue  I am trying to install spotify installer, but it stops to work. Downloaded the full installer from t...
  • 370 Views
  • 0 replies
  • 2 likes
  • installer
    issue
    Windows 7
  • 370 Views
  • 0 replies
  • 2 likes

Spotify on Desktop gets no longer recognized.

PlanPremiumCountryGermanyDeviceIphone 5Operating SystemWindows 10 My Question or Issue I never had an issue with this, but today, after snycing some local songs, my Spotify on PC doesn't get picked up on Discord or my phone.I can play Music on my PC,...

  • Regular
  • Plan Premium Country Germany Device Iphone 5 Operating System Windows 10   My Question or Issue  I never had an issue with this, but today, after snycing some local songs, my Sp...
  • user-removed
  • Not applicable
  • 225 Views
  • 2 replies
  • 1 likes
  • 225 Views
  • 2 replies
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Env: prod