Ads won't Play

[user-removed]

Plan

Free/Premium

Country

USA

Operating System

Windows

My Question or Issue

Whenever an ad comes on, it doesn't play and I have to close out of Spotify and reopen it for it to play or for the music to come back. 

[Luan]

Hey,
Welcome to Spotify Community and thanks for reaching out here!

Have you already tried a clean reinstallation of the app on your device? Just take a look at this article below to get help about how to do it:

• Reinstall Spotify

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

[Carole101]

I have the same problem with both the desktop version ( Windows) AND the web player ( Opera Browser) Yup, did the re-install. keeps hanging up.Freezing. whatever, but it just stops at the friggin' ads. I WON'T go to premium to stop this, either, and if that's what is REALLY going on, well....