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Closed - Windows failed login

Avatar of Logan25
Newbie
2020-06-25 11:22 PM

Plan

Premium

Country

 

Device

Personal computer

Operating System

(Windows 10)

 

My Question or Issue

As of this morning, I am no longer able to log into my account from the PC version of the app. After entering my correct email and password, I get the following message: "Service unavailable. Error code auth:1". I can still access my account just fine from my phone though. What should I do?

 

EDIT

After reinstalling the app, the problem was solved. 

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Avatar of dinomight
Spotify Star
Spotify Star
2020-06-27 09:57 PM

Hey @Logan25,

 

Welcome to the community! A reinstall would have been my first suggestion, and I'm glad to see you already tried that and are back to listening to your music. Just let us know if you have any other questions!

dinomightSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Marked as solution

Avatar of dinomight
Spotify Star
Spotify Star
2020-06-27 09:57 PM

Hey @Logan25,

 

Welcome to the community! A reinstall would have been my first suggestion, and I'm glad to see you already tried that and are back to listening to your music. Just let us know if you have any other questions!

dinomightSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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