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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1132 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143547 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

128039 Views

294 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10810 Views

1 replies

6 likes

  • 10810 Views
  • 1 replies
  • 6 likes

Playback Stops when switching Domains

Whenever I log in to my desktop (Windows) and use the Spotify app, my music plays correctly. However, if my desktop goes to sleep and another person comes to use my computer and logs in to their own domain, the music stops. It used to be that the mus...

Visitor

Whenever I log in to my desktop (Windows) and use the Spotify app, my music plays correctly. However, if my desktop goes to sleep and another person comes to use my computer and logs in to their own ...

608 Views

0 replies

0 likes

domain
Play problem
playback
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Superuser Contribution Re: Windows app freezes after opening

Same problem since yesterday. Tried every install method: appstore, offline, from site. Cleaned everthing as described. Ran program as administrator. Added stuff to shortcut targets as described for problems with video card drivers. Nothing worked. P...

Newbie

Same problem since yesterday. Tried every install method: appstore, offline, from site. Cleaned everthing as described. Ran program as administrator. Added stuff to shortcut targets as described for ...

Petya

Community Legend

561 Views

2 replies

0 likes

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Superuser Contribution Windows app freezes after opening

PlanPremium Operating SystemWindows 10, Asus Zenbook My Question or IssueRecently windows app keeps freezing and doesn't respond anymore 2 seconds after opening. Reinstalling, resetting, changing hardware acceleration, logging out did not help. The w...

Visitor

Plan Premium   Operating System Windows 10, Asus Zenbook   My Question or Issue Recently windows app keeps freezing and doesn't respond anymore 2 seconds after opening. Reinstalling,...

Mario

Spotify Legend

439 Views

1 replies

1 likes

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  • 1 likes

Keyboard media hotkey to launch app does not work with Windows Store version

Windows 10 now forces users to use the Windows Store version of Spotify (which is another issue entirely but anyway) and as such, denies users access to the exe file. It is possible to create shortcuts to the program and the use of keyboard media hot...

Music Fan

Windows 10 now forces users to use the Windows Store version of Spotify (which is another issue entirely but anyway) and as such, denies users access to the exe file. It is possible to create shortcu...

481 Views

0 replies

0 likes

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Can no longer drag-and-drop from Spotify desktop app for windows to Excel spreadsheet

PlanPremiumCountryUSADeviceWindows PCOperating SystemWindows 10 x64 My Question or IssueI have two Windows PCs, both with the latest version of MS Office 365 installed, both running Windows 10. They are both running the latest version of the Spotify ...

Casual Listener

Plan Premium Country USA Device Windows PC Operating System Windows 10 x64   My Question or Issue I have two Windows PCs, both with the latest version of MS Office 365 installed, both ...

mvulovic

Casual Listener

801 Views

1 replies

1 likes

drag drop desktop excel windows
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Solved!!Superuser Contribution No Internet connection (Error code 4)

PlanPremiumOperating SystemWindows 10 My Question or IssueHelo, I having issues with spotify desktop. I tryed everything with proxy, dns servers, and firewall, but nothin makes it work.

Visitor

Plan Premium Operating System Windows 10   My Question or Issue Helo, I having issues with spotify desktop. I tryed everything with proxy, dns servers, and firewall, but nothin makes it wo...

Petya

Community Legend

1337 Views

1 replies

1 likes

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Superuser Contribution Spotify cuts the screen.

PlanFreeCountryFinlandDevice Operating SystemWindows 10 My Question or IssueHey. Spotify is cutting the playlists, and also the Recently played doesnt refresh, how can i fix it ?

Casual Listener

Plan Free Country Finland Device   Operating System Windows 10   My Question or Issue Hey.  Spotify is cutting the playlists, and also the Recently played doesnt refresh,&nb...

Mario

Spotify Legend

1188 Views

3 replies

0 likes

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  • 0 likes

Computer and iPhone like not "connected" with same account / no scrobbling on last.fm

Usually, when logged in with the same account, my iPhone and my computer show the same songs. E.g. when I listen to music on the computer and then start the iPhone app it shows the same song. Now I have the problem that they are not "connected", so I...

Visitor

Usually, when logged in with the same account, my iPhone and my computer show the same songs. E.g. when I listen to music on the computer and then start the iPhone app it shows the same song.  ...

1008 Views

0 replies

1 likes

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  • 1 likes

Solved!!Superuser Contribution Spotify keeps on Loading Screen

PlanPremiumCountryBrazilDeviceAcer ES1Operating SystemWindows 10 My Question or IssueMy Spotify keeps on loading screen for about 10-20 minutes in random times of the day. This usually happens when I click on an artist's profile, but It also happened...

Casual Listener

Plan Premium Country Brazil Device Acer ES1 Operating System Windows 10   My Question or Issue My Spotify keeps on loading screen for about 10-20 minutes in random times of the day. Th...

mariovictorlima

Casual Listener

2523 Views

4 replies

0 likes

Loading Screen
problem
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Is it not good anymore to use the program now?

because it  freezes when I close it now it's not good anymore  

Gig Goer

because it  freezes when I close it now it's not good anymore    

Sebasty

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
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Song length is different in control bar than in playlist

Operating SystemWindows 10 For example this song: https://open.spotify.com/track/3YwOh5FSxwhRnvO1yGduEi?si=K5P3ueiISRKYJ_Tt71cX_Q is 2:26 long when viewed from a playlist and when you actually play it, it shows up as 2:25. Maybe the playlist view and...

Music Fan

Operating System Windows 10   For example this song: https://open.spotify.com/track/3YwOh5FSxwhRnvO1yGduEi?si=K5P3ueiISRKYJ_Tt71cX_Q   is 2:26 long when viewed from a playlist and...

u_a7elx-ydlbq

Casual Listener

1084 Views

3 replies

1 likes

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  • 1 likes

How do i dislike a song?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

acousticvillage

Casual Listener

875 Views

2 replies

0 likes

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Superuser Contribution Volume goes up and down

Since some days ago til now, volume goes up and down in Spotify, no matter the song I play... i've read that this is caused when using Spotify with some chat sofware but i'm not using this. I've read too that it fixed disabling "audio enhancements" b...

Regular

Since some days ago til now, volume goes up and down in Spotify, no matter the song I play... i've read that this is caused when using Spotify with some chat sofware but i'm not using this. I've read...

nemonico101

Regular

650 Views

2 replies

0 likes

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Solved!! Error 30

PlanFree/PremiumCountryIrelandDeviceHp Pavillion DesktopOperating SystemWindows 10 My Question or IssueI've read other articles and support pages and completed all steps (Clean install, Deleting Spotify folder, checking hosts document) none have work...

Visitor

Plan Free/Premium Country Ireland Device Hp Pavillion Desktop Operating System Windows 10   My Question or Issue I've read other articles and support pages and completed all steps (Cle...

OneByBoo

Roadie

1441 Views

1 replies

0 likes

Error 30
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Sporify skipping songs by itself

PlanPremiumCountryDenmarkDeviceDesktopOperating SystemWindows 10 My Question or IssueSpotify is instantly skipping songs, it doesn't do it anywhere else not even the web version of spotify. It started when i got some new headphones i tried switching ...

Visitor

Plan Premium Country Denmark Device Desktop Operating System Windows 10   My Question or Issue Spotify is instantly skipping songs, it doesn't do it anywhere else not even the web vers...

401 Views

0 replies

0 likes

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Solved!! Desktop App starts with volume max, doesn't remember previous volume

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueWhenever I start up the desktop app, the volume starts at maximum. Is there a way to get the app to remember the previous sessions volume levels?

Casual Listener

Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue Whenever I start up the desktop app, the volume starts at maximum. Is there a way to get...

OneByBoo

Roadie

6224 Views

1 replies

1 likes

  • 6224 Views
  • 1 replies
  • 1 likes

delete

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can't I delete Recently Played or anything at all? I know I am not the only one who is bo...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why can...

引きこもり

Roadie

561 Views

1 replies

0 likes

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Superuser Contribution Songs keep adding to my playlists. Only Yas T songs.

PlanFreeCountryTurkeyDevice(PC)Operating System(Windows 10) My Question or IssueI have this problem for now like a month now and I want it to stop. This Yas T guy keep adding his songs to all my playlists that created and it started to bug me.

Casual Listener

  Plan Free Country Turkey Device (PC) Operating System (Windows 10)   My Question or Issue I have this problem for now like a month now and I want it to stop. This Yas T guy kee...

lwall

Casual Listener

1160 Views

5 replies

5 likes

  • 1160 Views
  • 5 replies
  • 5 likes

Connect to a device not working

None of the below information is required. However, the more you provide the easier it will b e for us to try and help.Plan/PremiumCountryAustralia DeviceWindows 10(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Or...

Visitor

None of the below information is required. However, the more you provide the easier it will b   e for us to try and help. Plan /Premium CountryAustralia   DeviceWindows 10 (iPhone 8...

545 Views

0 replies

0 likes

  • 545 Views
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