Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 50503 Views
  • 77 replies
  • 27 likes
  • 50503 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 76141 Views
  • 271 replies
  • 21 likes
  • 76141 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5346 Views
  • 1 replies
  • 6 likes
  • 5346 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145496 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145496 Views
  • 0 replies
  • 26 likes

Solved!! Spotify no longer able to connect to Audiocast Device

PlanPremiumCountry USADeviceiphone & Windows PC My Question or Issue Starting today, Spotify can no longer connect to Audiocast wifi devices from any device (iphone / win PC). I am able to cast other apps to the Audiocast with no issues, and able to ...

  • Music Fan
  • Plan Premium Country USA Device iphone & Windows PC   My Question or Issue   Starting today, Spotify can no longer connect to Audiocast wifi devices from any device (iphone / wi...
  • askeptic
  • Music Fan
  • 2091 Views
  • 1 replies
  • 0 likes
  • 2091 Views
  • 1 replies
  • 0 likes

Songs won't play and they continuously skip

PlanPremiumCountryU.S.DeviceDell XPS DesktopOperating SystemWindows 10My Question or IssueSpotify won't produce any sound, and when I try to play something, It immediately skips to the next song up and so on.

  • Casual Listener
  • Plan Premium Country U.S. Device Dell XPS Desktop Operating System Windows 10 My Question or Issue Spotify won't produce any sound, and when I try to play something, It immediately skips to ...
  • drummerboy21
  • Casual Listener
  • 605 Views
  • 4 replies
  • 1 likes
  • 605 Views
  • 4 replies
  • 1 likes

Superuser Contribution waiting for connection

Im trying to download a playlist for my local files and it gets stuck on "waiting for connection...". I have disabled all my firewalls, uninstalled spotify and reinstalled, and still nothing. need help.

  • Casual Listener
  • Im trying to download a playlist for my local files and it gets stuck on "waiting for connection...". I have disabled all my firewalls, uninstalled spotify and reinstalled, and still nothing. need he...
  • Danosaurus
  • Visitor
  • 4773 Views
  • 17 replies
  • 0 likes
  • 4773 Views
  • 17 replies
  • 0 likes

Superuser Contribution Artists Libraries knackered!

UK. Premium. Windows 10. Latest version of desktop app.There are problems on the Windows 10 Desktop apps with Artist libraries. First, some of my artist libraries contain songs that I have not liked. Not sure why. However, can't play them. When I cli...

  • Roadie
  • UK. Premium. Windows 10. Latest version of desktop app. There are problems on the Windows 10 Desktop apps with Artist libraries.   First, some of my artist libraries contain songs that I have...
  • MarkWilliams123
  • Roadie
  • 513 Views
  • 5 replies
  • 0 likes
  • 513 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Desktop overlay doesn't update when listening on different device

PlanPremiumCountryDEDeviceAcer Swift SF315-41Operating SystemWindows 10 Pro (Insider Preview) My Question or IssueWhen playing music on a different device via Spotify connect, the Desktop overlay stops updating. I don't want it to disappear though, b...

  • Casual Listener
  •   Plan Premium Country DE Device Acer Swift SF315-41 Operating System Windows 10 Pro (Insider Preview)   My Question or Issue When playing music on a different device via Spotify...
  • Elena
  • Moderator
  • 1147 Views
  • 6 replies
  • 0 likes
  • 1147 Views
  • 6 replies
  • 0 likes

Superuser Contribution System sounds, Discord and other programs silencing Spotify

Operating SystemWindows 10 My Question or IssueRecently, programs such as Discord and even some games along with system sounds are slightly silencing Spotify. Any sound that goes through Discord including people talking lower Spotify's volume. The at...

  • Casual Listener
  • Operating System Windows 10   My Question or Issue Recently, programs such as Discord and even some games along with system sounds are slightly silencing Spotify. Any sound that goes through...
  • BrandonLane008
  • Casual Listener
  • 13523 Views
  • 3 replies
  • 2 likes
  • Help
    sound
    volume
  • 13523 Views
  • 3 replies
  • 2 likes

Cover art of currently played track no longer shown

I had an update available today. After it was done, I've notice that the cover art for the currently played track is no longer shown at all, neither the small preview or the enhance button:Not a huge problem, but slightly annoying.Did I land in an A/...

Selbi_0-1586441734472.png
  • Gig Goer
  • I had an update available today. After it was done, I've notice that the cover art for the currently played track is no longer shown at all, neither the small preview or the enhance button: Not ...
  • Selbi
  • Gig Goer
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes

Superuser Contribution Autoplay doesn't work

Autoplay never has worked on my desktop app. For that reason and because I like a random playlist based on my likes, I listen always to Youtube Music. There you got "Your mix" that keeps on playing for hours. But I spotify, every playlist that I list...

  • Visitor
  • Autoplay never has worked on my desktop app. For that reason and because I like a random playlist based on my likes, I listen always to Youtube Music. There you got "Your mix" that keeps on playing f...
  • Ivan
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Back to the start

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi. Since the last update of the spotify player every song list that I listen to after a cer...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Ivan
  • Spotify Legend
  • 290 Views
  • 1 replies
  • 1 likes
  • 290 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify restarts the playlist.

PlanFreeCountry DeviceWindows 10 PCOperating SystemWindows 10 My Question or IssueWhen a song ends (any song other than the first) by itself (if I skip it everything works just fine) Spotify comes back to the first song on the playlist (depending on ...

  • Newbie
  •   Plan Free Country   Device Windows 10 PC Operating System Windows 10   My Question or Issue When a song ends (any song other than the first) by itself (if I skip it ever...
  • Mario
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify wont let me select songs or skip

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueRecently when using my spotify on my PC whether it be the web browser or the app it wont let me select a song from a playlist, sometimes it occasionally lets me play a song b...

  • Newbie
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Recently when using my spotify on my PC whether it be the web browser or the app it wont let me se...
  • Ivan
  • Spotify Legend
  • 2191 Views
  • 1 replies
  • 0 likes
  • 2191 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Song never listened to added to liked songs and plays instead of what has been queued

PlanPremium CountryU.K DeviceWindows (Desktop) Operating SystemWindows 10 (64 Bit) I started up spotify this morning and it showed a song I've never listened to as if it was being played (it was also added to my liked songs for no apparent reason), e...

  • Casual Listener
  • Plan Premium   Country U.K   Device Windows (Desktop)   Operating System Windows 10 (64 Bit)   I started up spotify this morning and it showed a song I've never listen...
  • Mario
  • Spotify Legend
  • 1013 Views
  • 10 replies
  • 1 likes
  • 1013 Views
  • 10 replies
  • 1 likes

Superuser Contribution First Track (only) of a Playlist Repeats

The first track of any playlist repeats once, and then the rest of the playlist continues as normal and does not repeat again. The repeat button is off. This makes no sense. This is on-line streaming (not downloaded content - I don't do downloads so ...

  • Casual Listener
  • The first track of any playlist repeats once, and then the rest of the playlist continues as normal and does not repeat again.  The repeat button is off.  This makes no sense.  This is...
  • Mario
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

All my PC cannot connect directly to sonos

PlanPremiumCountrySingaporeDeviceAcer Spin 3 and Surface GoOperating System Windows 10 My Question or IssueHey guys,I try to stream directly from the Spofity app to my Sonos. But it doesn't detect my sonos on my laptops. It works perfectly on my phon...

  • Regular
  • Plan Premium Country Singapore Device Acer Spin 3 and Surface Go Operating System  Windows 10   My Question or Issue Hey guys, I try to stream directly from the Spofity app to my...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Cortana - no "play next track", "skip track" or "play next" command for Spotify?

Plan: PremiumCountry: UKDevice: PCOperating System: Windows 10 My Question or Issue:Cortana does not recognise "play next track", "play next" or "skip track" commands for Spotify on my PC (Spotify integration with Cortana is otherwise working fine).I...

  • Casual Listener
  • Plan: Premium Country: UK Device: PC Operating System: Windows 10   My Question or Issue: Cortana does not recognise "play next track", "play next" or "skip track"  commands for Spoti...
  • 816 Views
  • 0 replies
  • 1 likes
  • commands
    Cortana
    Play Next
    play next track
    skip track
    Spotify
  • 816 Views
  • 0 replies
  • 1 likes

Cortana Skills for Harmon Kardon Invoke

Hi,I'm glad that Cortana integrates with Spotify, but I am having some trouble using it on my Harmon Kardon Invoke. If I say "Hey Cortana, play _________ the album by_________(artist)," then of course it usually plays the album....but....I can't use ...

  • Regular
  • Hi, I'm glad that Cortana integrates with Spotify, but I am having some trouble using it on my Harmon Kardon Invoke.   If I say "Hey Cortana, play _________ the album by_________(artist)," th...
  • RHLondon
  • Casual Listener
  • 1040 Views
  • 2 replies
  • 0 likes
  • 1040 Views
  • 2 replies
  • 0 likes

Cant open spotify

PlanPremiumOperating SystemWindows 10, Spotify 1.1.28.721.g5b5ee660 My Question or IssueSo I cant open my spotify. every time i tried to open it, it popped up "Check the Windows Store for more info about Spotify". I already uninstall and install it y...

  • Casual Listener
  • Plan Premium Operating System Windows 10, Spotify 1.1.28.721.g5b5ee660   My Question or Issue So I cant open my spotify. every time i tried to open it, it popped up "Check the Windows...
  • Mikejd
  • Casual Listener
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Solved!! Dropdown menu displaying username instead of profile name

My Question or IssueThe dropdown menu in the upper right corner of the application is showing the randomly generated username instead of the customizable profile name. I'm not sure if that's just because it couldn't fetch the profile name, but seeing...

  • Visitor
  • My Question or Issue The dropdown menu in the upper right corner of the application is showing the randomly generated username instead of the customizable profile name.   I'm not sure if that...
  • OneByBoo
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • UI Issue
  • 384 Views
  • 1 replies
  • 0 likes

Cover art

Every time I change my cover art it shows up, but when I move to a different playlist and then back, it's cover is the previous image I had before and it won't stick to the new onePlanPremiumCountryUnited StatesDevicedesktop Operating Systemwindows 1...

  • Newbie
  • Every time I change my cover art it shows up, but when I move to a different playlist and then back, it's cover is the previous image I had before and it won't stick to the new one Plan Premium Co...
  • Sebasty
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • Cover Art
  • 422 Views
  • 1 replies
  • 0 likes

Did Spotify Get Hacked?

PlanFreeCountryUnited StatesDeviceDesktopOperating SystemWindows 10 My Question or IssueThere is something weird going on where the screen is all purple and I can't do anything...

  • Casual Listener
  • Plan Free Country United States Device Desktop Operating System Windows 10   My Question or Issue There is something weird going on where the screen is all purple and I can't do anythi...
  • Sebasty
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes