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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
  • 134309 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution music stop after 30 seconds

PlanPremiumCountry DeviceDesktopOperating SystemWindows 7 My Question or IssueHi,This morning spotify worked without a problem, right now it stoped playing after every 30 seconds. I have premium account and I didn't made any update since this morning...

  • Casual Listener
  • Plan Premium Country   Device Desktop Operating System Windows 7   My Question or Issue Hi, This morning spotify worked without a problem, right now it stoped playing after every...
  • OneByBoo
  • Community Legend
  • 3524 Views
  • 12 replies
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  • 3524 Views
  • 12 replies
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Solved!!Superuser Contribution Song list won't update

PlanPremiumDevicePCOperating SystemWindows 10My Question or IssueIn desktop app, I can not see the songs I added recently with my Android device.

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10 My Question or Issue In desktop app, I can not see the songs I added recently with my Android device. 
  • shelaffs
  • Gig Goer
  • 3089 Views
  • 7 replies
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  • 3089 Views
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Desktop/web apps won't play, scrolls through track listing, other random things...

PlanPremiumCountryUSADeviceDesktop app and webappOperating SystemWindows 10 My Question or IssueCan't push the play button to play music. Sometimes after a few minutes I'll see it start scrolling through all the songs and then decide to play somethin...

  • Newbie
  • Plan Premium Country USA Device Desktop app and webapp Operating System Windows 10   My Question or Issue Can't push the play button to play music. Sometimes after a few minutes I'll s...
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  • 272 Views
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Black screen when trying to add to playlist

PlanPremiumCountrySoainDeviceACER 2018 laptop on Spotify websiteOperating SystemWindows 10 My Question or Issue When adding to a playlist for the last 24 hours the screen goes black and audio keeps playing. Why?

  • Regular
  • Plan Premium Country Soain Device ACER 2018 laptop on Spotify website Operating System Windows 10   My Question or Issue   When adding to a playlist for the last 24 hours the scr...
  • FractionBronson
  • Regular
  • 1408 Views
  • 3 replies
  • 7 likes
  • 1408 Views
  • 3 replies
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Spotify cant play this right now. Windows 7

PlanPremium FamilyCountryUSADeviceWindows 7 My Question or Issue:Whenever I try to play music on my Windows 7 desktop app, I get the error message 'Spotify can't play this right now. If you have the file on your computer you can import it." I have tr...

  • Newbie
  •   Plan Premium Family Country USA Device Windows 7    My Question or Issue: Whenever I try to play music on my Windows 7 desktop app, I get the error message 'Spotify can't pl...
  • Dragson78
  • Newbie
  • 759 Views
  • 1 replies
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  • 759 Views
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Troubleshooting with desktop app

PlanPremiumCountryFranceDeviceIphone, Android, windows & Denon Ceol N10My Question or IssueHy everyone,Since I uptdate desktop app for Win10, I am connected on my account but I cannot use several features: my Denon appears in available devices but co...

  • Newbie
  • Plan Premium Country France Device Iphone, Android, windows & Denon Ceol N10 My Question or Issue Hy everyone, Since I uptdate desktop app for Win10, I am connected on my account but I ca...
  • 355 Views
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  • 355 Views
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Favorite Songs - All to ONE Playlist

I am trying to take all my songs I have favorited and put them into a playlist... Ctrl+Clicking or Shift + Clicking the top and bottom no longer works like it used to?

  • Newbie
  • I am trying to take all my songs I have favorited and put them into a playlist... Ctrl+Clicking or Shift + Clicking the top and bottom no longer works like it used to?
  • 350 Views
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  • 350 Views
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Syncronization between Windows Desktop and iPhone

PlanFreeDeviceiPhone SEOperating SystemiOS 10, Windows 10My Question or IssueMy desktop and iphone versions of Spotify are not syncronized at all. I think I read that it's not possible with a Free account. Is that true? Also, I don't understand why o...

  • Newbie
  • Plan Free Device iPhone SE Operating System iOS 10, Windows 10 My Question or Issue My desktop and iphone versions of Spotify are not syncronized at all. I think I read that it's not possible ...
  • OneByBoo
  • Community Legend
  • 477 Views
  • 1 replies
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  • 477 Views
  • 1 replies
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Side bar expands on long names

PlanPremiumCountryUSDevicePCOperating SystemWindows 10 My Question or IssueThe side bar that displays the 'Home' link, Your Library, Playlist, etc, keeps expanding when my mouse hovers past a long name. There are a few playlist that have long names. ...

  • Newbie
  • Plan Premium Country US Device PC Operating System Windows 10   My Question or Issue The side bar that displays the 'Home' link, Your Library, Playlist, etc, keeps expanding when my mo...
  • 443 Views
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  • 443 Views
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Cannot Add Songs to Playlist

PlanFree/Premium PremiumCountry USA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PCOperating System(iOS 10, Android Oreo, Windows 10,etc.) Windows 10 My Question or IssueWhen I copy the link to a song (with the intention of adding it to ...

  • Casual Listener
  • Plan Free/Premium Premium Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) PC Operating System (iOS 10, Android Oreo, Windows 10,etc.) Windows 10   M...
  • roots_and_roads
  • Casual Listener
  • 1590 Views
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  • 1590 Views
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Modern Slavery Ad plays then Spotify stops working

PlanFree/PremiumCountry UK Device Google, Laptop (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Windows 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify works, but as soon as the Modern Slavery advert comes o...

  • Casual Listener
  • Plan Free/Premium Country UK   Device Google, Laptop  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Windows 10 (iOS 10, Android Oreo, Windows 10,etc.) &n...
  • f_wxo-4ci8nz
  • Casual Listener
  • 458 Views
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  • 458 Views
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Solved!!Superuser Contribution Spotify Premium does not work on Windows 10

PlanPremiumCountryCanadaDeviceDell Inspiron 3650Operating SystemWindows 10, 64 bit OSMy Question or IssueHello all. Last night, I noticed that my Spotify is no longer working. Upon launching the client on my PC, the Spotify window opens momentarily (...

  • Newbie
  • Plan Premium Country Canada Device Dell Inspiron 3650 Operating System Windows 10, 64 bit OS My Question or Issue Hello all. Last night, I noticed that my Spotify is no longer working. Upon ...
  • Peter
  • Spotify Legend
  • 1471 Views
  • 1 replies
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  • tech support
  • 1471 Views
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Superuser Contribution Disable local files still not working??

Goddamit Spotify! Your total disregard for fixing glitches is quite staggering. Disabling local files STILL NOT WORKING! I've seen threads complaining about this going back years (just like the inability to reset profile names, without having a tech ...

  • Visitor
  • Goddamit Spotify! Your total disregard for fixing glitches is quite staggering. Disabling local files STILL NOT WORKING! I've seen threads complaining about this going back years (just like the inabi...
  • Peter
  • Spotify Legend
  • 555 Views
  • 1 replies
  • 1 likes
  • 555 Views
  • 1 replies
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Superuser Contribution Missing dislike button on Windows Version

hey i Missing my dislike Button in the Windows Version from Spotify. How should I adjust my mixtapes, if I can no longer dislike song, which I do not like? at "mix for the Week" & "Replease Radar" i have a dislike button, but it's not works. the song...

  • Casual Listener
  • hey i Missing my dislike Button in the Windows Version from Spotify. How should I adjust my mixtapes, if I can no longer dislike song, which I do not like? at "mix for the Week" & "Replease Radar...
  • Peter
  • Spotify Legend
  • 559 Views
  • 2 replies
  • 0 likes
  • 559 Views
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remove songs from library

PlanPremiumCountryUSADeviceNote 9Operating SystemWindows 10 My Question or IssueJust recently, I have been unable to remove songs from my library. I select "remove song from library" or I would hit the "x" near song. Doesn't work. All it does is put ...

  • Newbie
  • Plan Premium Country USA Device Note 9 Operating System Windows 10   My Question or Issue Just recently, I have been unable to remove songs from my library.  I select "remove song...
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  • 416 Views
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Superuser Contribution Waiting for connection, 2 active internet connections, won't download

PlanPremiumCountryUSDeviceDell 5290 2-in-1 w/ LTEOperating SystemWindows 10 My Question or IssueSpotify is acting like "Download over cellular" is turned off, but the Windows 10 version of this app does not include this switch as it's built in to the...

  • Newbie
  • Plan Premium Country US Device Dell 5290 2-in-1 w/ LTE Operating System Windows 10   My Question or Issue Spotify is acting like "Download over cellular" is turned off, but the Windows...
  • Peter
  • Spotify Legend
  • 616 Views
  • 1 replies
  • 0 likes
  • 616 Views
  • 1 replies
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Superuser Contribution Songs on Windows don´t play

PlanFreeCountryGermanyDevicePcOperating SystemWindows My Question:If I want to play a song on the Spotify app it stops after a few seconds. In the internet the playback works! I've already tried everything Spotify helps to do! Please help me!

  • Newbie
  • Plan Free Country Germany Device Pc Operating System Windows   My Question: If I want to play a song on the Spotify app it stops after a few seconds. In the internet the playback wor...
  • Guido
  • Spotify Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
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Solved!!Superuser Contribution Wrong current song

Hello! Before I start, have to mention that I tend to sort all my playlists by their adding date so that the newest song I add is on top. I don't know how seriously to take this issue but lately, since the last update, I have encountered issue which ...

  • Music Fan
  • Hello!   Before I start, have to mention that I tend to sort all my playlists by their adding date so that the newest song I add is on top. I don't know how seriously to take this issue but la...
  • Guido
  • Spotify Legend
  • 736 Views
  • 3 replies
  • 1 likes
  • 736 Views
  • 3 replies
  • 1 likes

Superuser Contribution Action keys only work for chrome

When i use my action keys they start playing random videos i have open on chrome on youtube and just completely ignore spotify how do i fix this?

  • Newbie
  • When i use my action keys they start playing random videos i have open on chrome on youtube and just completely ignore spotify how do i fix this?
  • Guido
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

So **bleep** confused

PlanFree but planning to go PremiumCountryCanada DeviceIPhone 7 plus and LaptopOperating SystemIOS 12 and Windows 10 My Question or Issue Alright so i used spotify in the past however i’m deciding to come back to it (with a fresh account) however whe...

  • Casual Listener
  • Plan Free but planning to go Premium Country Canada   Device IPhone 7 plus and Laptop Operating System IOS 12 and Windows 10   My Question or Issue   Alright so i used spot...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
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