Desktop : Spotify says "'something went wrong''

[0paw0]

Plan

Free

Country

poland

Device

(PC)

Operating System

(Windows 10)

My Question or Issue

when i log in on browser it says something went wrong when i login on desktop app it  just loads last things i have listened to but i cnanot play anything and there are no playlists visable. but for some reson the phone app work perfectly fine and actualy pics up that im logged in at browser and asks me whether i want to use the phone as a remote and when i try doing that it actually plays music from desktop but i cannot control or see anything from desktop so its propably not problem with servers/connection.

[OscarDC]

Hey @0paw0,

Thank you for reaching out to the Community and welcome. 

The type of issue you're describing with the Web Player is commonly related to network restrictions and permissions. In this case, we'd recommend checking if you're using a VPN connection. If so, turn it off, restart your PC and try again. If not, could you try using a different network to see if it makes any difference? If you don't have another one available, you can use a mobile data hotspot to test it.

On another note, if the desktop app is not working well either, it could be related to some damaged cache on your PC. In that case, we'd recommend performing a clean reinstall of the app by following the steps in this article. 

Hope this helps. Let us know how it goes. 

[0paw0]

i dont have any vpns on tried hotspoting from my phone still nothing using mobile data i have dleleted all spotify files and reinstalled spotify multiple times.

like i said the weirdest thing for me is that i can still play things but only using my phone as a remote but i dont see anything playing on desktop i just hear it in my headphones and that only works in browser.

[OscarDC]

Hey @0paw0,

Thank you for keeping in contact and for the shared info. 

To continue investigating your case, could you have someone log in with their account on your device - such as a friend or a family member, to see if the issue persists? This will help us understand if it could be account-related or not.

Also, would you mind checking if the browser has any pending updates? You can check the process here.

We'll be on the lookout.