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My Question or Issue
Spotify desktop application has been having multiple issues, I have already followed the Help article for a clean reinstall and made sure there were no files/folders on my drive before reinstalling. My PC does not have any issues running any other application, I use it for video editing/gaming and it is more than powerful enough. Note - my Spotify account is having no issues when using on my other devices ( iPhone 13 IOS17, iPad Pro 11th gen IOS17).
I will try to list the issues here and cover all details:
Playlists are currently taking 30 - 60 seconds to load and 9/10 just saying "Couldn't find that playlist" [see screenshot attached]
App is freezing after booting and menus become unresponsive immediately
Songs are playing at max volume when I am able to press play and only playing once then the app freezes
If I am able to get a song to start playing, the app interface freezes and even after closing the music continues to play max volume. I even go into task manager and close all Spotify processes there and the audio keeps playing which is extremely frustrating.
Not finding any help online so turning to community forums. Happy to provide any other information as needed, thank you
Solved! Go to Solution.
Thanks for your replies here and for the info shared.
@Flaoua, at the moment, it's possible to download the app from both the Microsoft Store and our web page here. So, in this case, if you installed the desktop app from the web page, try to uninstall that version and try installing the one from the Microsoft one or vice versa.
If the above doesn't do the trick, would you mind running the app in Safe Mode or Safe Mode with Networking to rule out any issues with your default Windows settings and basic device drivers? Give it a try and let us know how it goes.
@shredder002, thanks for keeping us in the loop. As mentioned before, Safe mode allows you to run only the core Windows programs, so most likely, another program is interfering with Spotify. If you haven't yet, you might need to check for any local settings on your device that could be blocking the app. In case there's any antivirus software or such that could be restricting access to the app, try whitelisting Spotify.
Just to confirm, do you use a VPN? If yes, try switching it off. Keep in mind Spotify doesn't officially support VPN. This means that issues with the app while using VPN are expected behavior.
Keep us in the loop!