Desktop app not playing any music

[tdow520]

I keep getting the error whenever I open the app on my desktop.  I can play music fine through the website and on my mobile devices but the Microsoft app doesn't play any songs even the ones that it shows on my computer.  I have deleted then reinstalled the app, cleared the cache, signed out and back in, force closed the app then relaunched it, and restarted my computer. nothing has changed. 

[grobbelaard]

How do I fix this problem?

[ribezaz]

Hello! All good?

Analyzing your question, as it is a Windows device, you can download the application from the Microsoft Store and the Spotify web page. I recommend you uninstall the version you are currently using and test the other one to see if there is any difference!

Keep me updated! 🙂

[ribezaz]

Hey! I'm sorry you're experiencing this issue, I'm here to help you!

Have you tried any steps to resolve your issue? I recommend that you try to do a clean reinstallation of your application, you can check how to do this here.

Keep me updated!

[tdow520 · Accepted solution]

So for me I had to make sure that the audio device my computer was setup correctly and updated. Somehow my Spotify audio settings was trying to use an old audio program I was using instead of the audio card. And once I updated the audio on my computer and switched the setting in Spotify it began playing