Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Disconnecting screen stops spotify audio

Disconnecting screen stops spotify audio

Hello everyone,

 

I have a setup with two windows PCs sharing one screen+keyboard+mouse. There is a physical KVM (keyboard/video/mouse) switch to switch between PCs.

 

I experience the issue when I listen to spotify on PC1 and switch to PC2 the music stops. When I switch back the song is running but without sound. Other applications still work with sound. When I go to the next song spotify shows the error "aktueller Titel kann nicht wiedergegeben werden" / Current track cannot be played). When I close and reopen spotify it works again.

 

I narrowed it down to it happening when I disconnect the DisplayPort cable from PC1 (that also happens when I switch on the KVM). However the audio is not transferred via DP but via a separate optic cable.

 

Any hints for settings to stop this unwanted behavior?

 

Edit:

I just noticed I get a similar behavior with the Windows Groove audio player. So this is not a spotify issue but something in the way Windows handles audio devices. I'll research further, this can be closed.

 

Edit2:

Solved! There was an "AMD HD Audio device" which I believe is part of my ATI graphics card which for some reason was switched to for audio. I deactivated it and now it stays on the "Digital output optical" entry as it's supposed to.

Reply
0 Replies

Suggested posts