Double clicking shuffle bug

[Maohao94]

Device/OS: Windows 10, Desktop app & browser versions

Issue: Double clicking a playlist set to shuffle does not play that playlist shuffled anew. If I am currently playing a track in Playlist 1 and I double click it, Spotify will now start playing from the start of whatever play queue it had previously generated from that playlist. It will not, as it did yesterday and every day before that for the longest while now, generate a new queue and play it. It started happening today.

Spotify desktop verion: 1.2.98.301.gfcaeba72

Observations:

• Double clicking a different playlist from one that is currently queued does generate a new queue of that new playlist as before.
  • Double clicking that new playlist again just restarts playing from the start of that new queue.
• I can circumvent the bug or "feature" by playing a different playlist first, then double clicking the desired playlist, because only then will the app generate a new shuffled queue.
• If I skip currently played song of a newly generated queue, double clicking will play the first song of the generated queue, and double clicking again will play the 2nd song of the generated queue, then double clicking again will play the 3rd song, etc, until all skipped songs have been replayed, after which it will go back to the 1st one again.
  • If I have a shuffled queue of tracks in order of 2, 4, 1, 3, then skip track 2 before double clicking again, it will first play track 2, then another double click will play track 4, and double clicking again will play track 2. If I skip the entire queue of these track, it will without fail play on double clicks in the order the queue had set the tracks.

Speculation: Something has gone wrong with queue generation rather than the shuffle feature itself.

Cross Device Observation: If I play a new shuffled queue on my phone (android) while the desktop app is on, and then double click same playlist on the desktop app, it replicates the issue in the exact same manner. As there is no way to "shuffle play" from a playlist you're currently already listening from on the mobile app, I cannot comment if this is a device issue or a backend issue. I suspect the latter because the exact same issue happens in the web browser version on desktop, but that may be beacuse it literally just plays the desktop app in browser. (That or the desktop app is actually just a customized browser window)

[Iva]

Hey @Mauricio94, 

Thanks for reaching out about this to the Spotify Community. 

Just to make sure that we're on the same page - can you let us know if you've tried any troubleshooting steps so far? For example, have you logged out and back in a few times in a row with Shuffle completely turned off? If that's not the case, you can start there. 

Then, you can continue with clearing your cache by following the steps here. 

Something else we're curious about is if it works the same for all playlists or just some of them? Additionally, does this happen with both regular Shuffle and Smart Shuffle?

We'll be on the lookout for your reply. 

[Maohao94]

I didn't use Spotify on PC for a week while being busy with something else for a while, and the issue does not appear to be there anymore. But the application have had a few updates since, I see, so might've been fixed on that end.

I doubt it was cache related as the issue was still a thing when opening a private browser window.

It affected all my playlists if I double-clicked them when Shuffle was on. I don't use Smart Shuffle, so I honestly forgot that existed so never tried it.

As mentioned, the issue has resolved itself, be it from my time not using the desktop for a week or the issue being resolved through updates.