Downloading playlists in lossless never ending (BUG)

[iliaslef]

Plan

Premium

Country

Greece

Device

PC

Operating System

Windows 10 Pro

My Question or Issue

I deleted all my downloads from the app settings and after I changed the streaming/download quality to lossless, I pressed download on one playlist. It started downloading in lossless, downloaded about 12 tracks no problem and then it got stuck while stopped using the network. I exited and relaunched the app several times and also rebooted the pc a few more. Nothing works. Am I the only one with this issue? My internet is 500mbps so that's not the problem either.

[MihailY]

Hey @iliaslef,

Thanks for reaching out and kudos for the troubleshooting you've already tried.

We haven't seen any similar reports about issues with downloading in lossless, so this is likely a temporary glitch. As a next step, we'd recommend making sure you have enough free space on your PC and performing a clean reinstall of the app using the steps in this guide. It's also worth trying with both versions of the Windows desktop app - the one from our website and the one from Microsoft Store.

Let us know how it goes.