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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 134371 Views
  • 0 replies
  • 24 likes
  • Mac
    Windows
  • 134371 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 50987 Views
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  • 32 likes
  • Windows
  • 50987 Views
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Image hosts

Hi, I use the windows app (not store app) win windows 10. Although the app works relatively well, it can't show some images (in browse and most profiles pics). It is behind corporate firewall and uses proxy. I would like to mention which hosters/cdns...

  • Casual Listener
  • Hi, I use the windows app (not store app) win windows 10. Although the app works relatively well, it can't show some images (in browse and most profiles pics). It is behind corporate firewall and use...
  • jimger
  • Casual Listener
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Superuser Contribution Black screen in web player in chrome

PlanPremiumCountryUKDeviceDellOperating SystemWindows 10 My Question or IssueI am on a work laptop so cannot download the desktop app. Web player used to open for me but keep jumping songs and was unlistenable. Now there's just a black screen? I clea...

  • Casual Listener
  • Plan Premium Country UK Device Dell Operating System Windows 10   My Question or Issue I am on a work laptop so cannot download the desktop app. Web player used to open for me but keep...
  • Alex
  • Moderator
  • 57 Views
  • 3 replies
  • 0 likes
  • 57 Views
  • 3 replies
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Superuser Contribution Songs "Play" but no sound

So, I've been experiencing some problems with Spotify on my iPhone (not my iPhone being broken, stupid problem of the Spotify app itself) and now on my Windows 10, too!The app will say a song is playing, but I have no sound. I tried plugging in and o...

  • Newbie
  • So, I've been experiencing some problems with Spotify on my iPhone (not my iPhone being broken, stupid problem of the Spotify app itself) and now on my Windows 10, too! The app will say a song ...
  • Alex
  • Moderator
  • 36038 Views
  • 12 replies
  • 4 likes
  • 36038 Views
  • 12 replies
  • 4 likes

Solved!!Superuser Contribution Liked songs not loading

PlanPremiumCountryGermanyDeviceDesktopOperating SystemWindows 10 When I want to look at my liked songs, it is either a black box (where all the songs should be displayed) or it says try reloading the page. I have this issue since the update with the ...

  • Casual Listener
  •   Plan Premium Country Germany Device Desktop Operating System Windows 10   When I want to look at my liked songs, it is either a black box (where all the songs should be displaye...
  • Kiril
  • Moderator
  • 1905 Views
  • 7 replies
  • 0 likes
  • 1905 Views
  • 7 replies
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Superuser Contribution Multiple Issues with desktop app

Recently I've been experiencing a lot of problems with the Spotify Desktop app. 1. Playing songs I have not saved in my library or my playlists.Problem: This sadly does not work at all. Before playing any song, I have to save it (not download it) aft...

  • Regular
  • Recently I've been experiencing a lot of problems with the Spotify Desktop app.   1. Playing songs I have not saved in my library or my playlists. Problem: This sadly does not work at all. Be...
  • Dian
  • Moderator
  • 254 Views
  • 10 replies
  • 0 likes
  • Windows 10 Application
  • 254 Views
  • 10 replies
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Can we sort Liked Songs by Artist, then by Album?

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 Version 2004 My Question or IssueIs there a way to sort the "Liked Songs" by Artist, and then by Album? It currently seems to sort by Artist, then by Title, which honestly is a very poor way to ...

  • Casual Listener
  • Plan Premium Country USA Device PC Operating System Windows 10 Version 2004   My Question or Issue Is there a way to sort the "Liked Songs" by Artist, and then by Album? It currently s...
  • ickymicky
  • Casual Listener
  • 513 Views
  • 2 replies
  • 9 likes
  • 513 Views
  • 2 replies
  • 9 likes

Queue List and 'Add to Queue' disappears when ad crashes

PlanFreeCountryHawaii, USADeviceLenovo Legion S7 15ACH6Operating SystemWindows 10 My Question or IssueSometimes an ad would freeze and I'm forced to close the app. When I re-open Spotify, my queue list and the 'Add to queue' option disappears. I'm fo...

  • Newbie
  • Plan Free Country Hawaii, USA Device Lenovo Legion S7 15ACH6 Operating System Windows 10   My Question or Issue Sometimes an ad would freeze and I'm forced to close the app. When I re-...
  • 48 Views
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  • 48 Views
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Superuser Contribution Can't remove songs from daily mix playlists

For some reason, users are unable to remove songs from daily mixes, or from playlists created from them. As far as I can tell this is by design, and not a bug. I'm honestly not sure what the thought process was here - if the point of a daily mix is t...

  • Newbie
  • For some reason, users are unable to remove songs from daily mixes, or from playlists created from them. As far as I can tell this is by design, and not a bug. I'm honestly not sure what the thought ...
  • Boombang
  • Casual Listener
  • 7791 Views
  • 23 replies
  • 47 likes
  • 7791 Views
  • 23 replies
  • 47 likes

spotify kann dies zurzeit nicht abspielen. wenn sich die datei auf deinem computer befindet, kannst

hi,ich hab nun schon länger diese Fehlermedlung. Am Handy klappt Spotify bestens, am PC hingegen garnicht. Habe auch schon gelesen, dass das Problem schon öfter aufgetreten ist, jedoch hat mir das bis jetzt nichts gebracht. Habe Spotify schon mehrmal...

  • Casual Listener
  • hi, ich hab nun schon länger diese Fehlermedlung. Am Handy klappt Spotify bestens, am PC hingegen garnicht. Habe auch schon gelesen, dass das Problem schon öfter aufgetreten ist, jedoch hat mir das ...
  • Dominik131
  • Visitor
  • 14526 Views
  • 12 replies
  • 3 likes
  • 14526 Views
  • 12 replies
  • 3 likes

Solved!! Youtube overrides my media keys

Operating System(Windows 10) KeyboardBlackweb Centaur mechanical keyboard My Question or IssueUnless I click into spotify, if I have youtube open, not even the current window, tab, or on-screen, and I hit play/pause (F7 function) youtube overrides sp...

  • Casual Listener
  • Operating System (Windows 10)   Keyboard Blackweb Centaur mechanical keyboard   My Question or Issue Unless I click into spotify, if I have youtube open, not even the current window,...
  • Sharoarlowe
  • Visitor
  • 12362 Views
  • 7 replies
  • 6 likes
  • 12362 Views
  • 7 replies
  • 6 likes

Superuser Contribution [HELP] Spotify desktop app is stuck on a black screen for minute when starting

This is very annoying and started happening to me since a few days after the latest update. When starting the desktop app it often stays on a black screen for a long time (longer than usual) and won't load anything for minutes, I often have to force ...

  • Visitor
  • This is very annoying and started happening to me since a few days after the latest update. When starting the desktop app it often stays on a black screen for a long time (longer than usual) and won'...
  • sun101
  • Music Fan
  • 13383 Views
  • 13 replies
  • 8 likes
  • 13383 Views
  • 13 replies
  • 8 likes

cOOOL

PlanFree/PremiumCountryJADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country JA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Loxer
  • Spotify Star
  • 57 Views
  • 1 replies
  • 0 likes
  • aaaa
  • 57 Views
  • 1 replies
  • 0 likes

Missing Dragging Songs Up

PlanPremiumCountryUnited StatesDeviceAcer Swift X LaptopOperating System Windows 10 My Question or IssueRecently, I believe there's been a new update to Spotify on PC, as now when I add new songs and try to hold left click to drag them up/rearrange, ...

  • Newbie
  • Plan Premium Country United States Device Acer Swift X Laptop Operating System  Windows 10   My Question or Issue Recently, I believe there's been a new update to Spotify on PC, a...
  • Loxer
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Spotify can't play this file right now.

I have tried everything I've seen here: deleted the Library files, restarted the app, reinstalled the app. But when I tried to play on browser it works.Windows 11.

  • Newbie
  • I have tried everything I've seen here: deleted the Library files, restarted the app, reinstalled the app. But when I tried to play on browser it works. Windows 11.  
  • Loxer
  • Spotify Star
  • 29 Views
  • 1 replies
  • 0 likes
  • 29 Views
  • 1 replies
  • 0 likes

Windows & Android currently playing different songs at the same time

My Question or IssueHi, I have been trying to fix this issue myself, but there is absolutely no way. I have tried everything I have found online, and I'm literally incapable of making this right again. As of now, this very moment, with the same accou...

  • Newbie
  • My Question or Issue Hi, I have been trying to fix this issue myself, but there is absolutely no way. I have tried everything I have found online, and I'm literally incapable of making this right ag...
  • Loxer
  • Spotify Star
  • 41 Views
  • 1 replies
  • 0 likes
  • 41 Views
  • 1 replies
  • 0 likes

Solved!! Spotify changes songs when I move my mouse

I minimize spotify and go do my homework or other things online and whenever I move my mouse the songs just start changing. How do I fix this, or turn it off?

  • Newbie
  • I minimize spotify and go do my homework or other things online and whenever I move my mouse the songs just start changing. How do I fix this, or turn it off?
  • AlexanderElert
  • Visitor
  • 338 Views
  • 2 replies
  • 0 likes
  • Windows
  • 338 Views
  • 2 replies
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Superuser Contribution Podcast category pages fail to load in Windows version of Spotify

PlanPremiumCountryUSADeviceTwo different Windows laptops, one running Windows 10; another running Windows 11Operating SystemWindows 10 & Windows 11 My Question or IssueWhen I search for a podcast category and click on podcast category link, the podca...

  • Regular
  •   Plan Premium Country USA Device Two different Windows laptops, one running Windows 10; another running Windows 11 Operating System Windows 10 & Windows 11   My Question or I...
  • Alex
  • Moderator
  • 91 Views
  • 4 replies
  • 0 likes
  • 91 Views
  • 4 replies
  • 0 likes

Superuser Contribution Some Songs Will Play/Others Wont

PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My Question or IssueHey, so I'm having this issue and I figure you all can help. The desktop spotify app currently is giving me some significant trouble that has been aggravating to say the leas...

  • Newbie
  • Plan Premium Country USA Device PC Operating System Windows 10   My Question or Issue Hey, so I'm having this issue and I figure you all can help. The desktop spotify app currently is ...
  • Alex
  • Moderator
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not playing songs on windows app

PlanFreeCountryTaiwanDeviceMSI GL62MOperating SystemWindows 10My Question or IssueIn this picture, you could see some song are unable in random mode.Since last week, I have been unable to shuffle to listen to songs I already like ,also can't even cli...

messageImage_1658971016199.jpg
  • Newbie
  • Plan Free Country Taiwan Device MSI GL62M Operating System Windows 10 My Question or Issue In this picture, you could see some song are unable in random mode. Since last week, I have ...
  • Alex
  • Moderator
  • 34 Views
  • 1 replies
  • 0 likes
  • Desktop Windows
  • 34 Views
  • 1 replies
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Superuser Contribution Download using cellular data desktop

PlanPremium (Family)CountryAustraliaDeviceMicrosoft Surface Go 128GB 4GLTEOperating SystemWindows 10 Home My Question or IssueI've recently been using Spotify on my new Surface Go tablet, however upon trying to download playlist using my 40GB of data...

  • Casual Listener
  • Plan Premium (Family) Country Australia Device Microsoft Surface Go 128GB 4GLTE Operating System Windows 10 Home   My Question or Issue I've recently been using Spotify on my new Surfa...
  • Dian
  • Moderator
  • 504 Views
  • 5 replies
  • 5 likes
  • 504 Views
  • 5 replies
  • 5 likes

Env: prod