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Desktop (Windows)

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Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39233 Views
  • 75 replies
  • 26 likes
  • 39233 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67304 Views
  • 265 replies
  • 21 likes
  • 67304 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4703 Views
  • 1 replies
  • 6 likes
  • 4703 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144691 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144691 Views
  • 0 replies
  • 26 likes

"The spotify application is not responding" - random and across machines and Spotify versions

Premium. US. Windows 11. Dell Laptop as well as a Microsoft Surface Laptop, a Microsoft Surface Book, and a bunch of Windows machines that I've built. This issue has existed across Windows versions and Spotify versions for years. Spotify starts with ...

  • Regular
  • Premium. US. Windows 11. Dell Laptop as well as a Microsoft Surface Laptop, a Microsoft Surface Book, and a bunch of Windows machines that I've built.   This issue has existed across Windows v...
  • MateusM
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The new video/picture when listening to music

PlanPremiumDevice(PC)Operating System(Windows 10) My Question or IssueThere has once again been added bad additions to the UI of Spotify. When playing song from curtain artists, there will now be either a short video, or a big picture instead of the ...

  • Gig Goer
  • Plan Premium Device (PC) Operating System (Windows 10)   My Question or Issue There has once again been added bad additions to the UI of Spotify. When playing song from curtain artis...
  • MikkelAE
  • Gig Goer
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can't see my friends listening activity

I have followed the instructions on spotify desktop app for it supposedly start working and have even connected my Facebook account in the hopes of it working, which wasn't successful. I have also checked if my friends have that feature turned on and...

  • Casual Listener
  • I have followed the instructions on spotify desktop app for it supposedly start working and have even connected my Facebook account in the hopes of it working, which wasn't successful. I have also ...
  • razigi1212
  • Newbie
  • 524 Views
  • 3 replies
  • 0 likes
  • 524 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why is Smart Shuffle turning itself back on, after i turn it off?

I just want to shuffle the songs I put into a playlist. When I initially turn on shuffle, it defaults to smart shuffle. When i turn it off, i have to reactivate shuffle mode - the icon looks like it is accurate. If i leave it, or try to skip - it aut...

  • Visitor
  • I just want to shuffle the songs I put into a playlist. When I initially turn on shuffle, it defaults to smart shuffle. When i turn it off, i have to reactivate shuffle mode - the icon looks like it ...
  • ryk7tg1dsj4xx14hi0el
  • Newbie
  • 717 Views
  • 6 replies
  • 3 likes
  • 717 Views
  • 6 replies
  • 3 likes

Solved!!Superuser Contribution Spotify Web Player (open.spotify.com) always throws a 403 error - Unsupported browser

PlanPremium DuoCountryIndiaDeviceDesktopOperating SystemWindows 10 My Question or IssueIt doesn't matter which browser I use, Chrome or Firefox, incognito or not, extensions enabled or disabled, cookies cleared or not, or which network I'm on. All ot...

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  • Casual Listener
  • Plan Premium Duo Country India Device Desktop Operating System Windows 10   My Question or Issue It doesn't matter which browser I use, Chrome or Firefox, incognito or not, extensions ...
  • Maria
  • Moderator
  • 238 Views
  • 5 replies
  • 0 likes
  • 238 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics Flagging

PlanPremiumCountrySlovakiaDevice(iPhone 11, PC)Operating System(iOS 15, Windows 10) My Question or IssueHi, ive seen many topics around lyrics flagging and i wondered that myself, but today I found out that the feature is on my iPhone app which is gr...

  • Casual Listener
  • Plan Premium Country Slovakia Device (iPhone 11, PC) Operating System (iOS 15, Windows 10)   My Question or Issue Hi, ive seen many topics around lyrics flagging and i wondered that my...
  • ignem_aeternum
  • Newbie
  • 1455 Views
  • 3 replies
  • 1 likes
  • 1455 Views
  • 3 replies
  • 1 likes

Superuser Contribution lyrics no longer are syncing the to songs on the Windows App.

On the Windows version of Spotify, when I click on Lyrics icon the lyrics are displayed. However, they no longer sync to the music. Before they line would be highlighted in karoke style as the music played.

  • Casual Listener
  • On the Windows version of Spotify, when I click on Lyrics icon the lyrics are displayed. However, they no longer sync to the music. Before they line would be highlighted in karoke style as the music ...
  • Novy
  • Moderator
  • 235 Views
  • 5 replies
  • 1 likes
  • 235 Views
  • 5 replies
  • 1 likes

Please add 32bit/384kHz device support! Creative Soundblaster AE-9

PlanFamily Premium CountrySweden DevicePC Operating SystemWindows 10 My Question or IssueGuys please, please please please add 32bit/384kHz device support. To be 100% clear, I am not asking for higher music bitrate quality. I am asking for you to sup...

  • Casual Listener
  • Plan Family Premium   Country Sweden   Device PC   Operating System Windows 10   My Question or Issue Guys please, please please please add 32bit/384kHz device suppor...
  • Brildawg
  • Newbie
  • 6545 Views
  • 7 replies
  • 17 likes
  • 6545 Views
  • 7 replies
  • 17 likes

Superuser Contribution These are the unfinished lyrics for the song Le journal by Vincent Vallières

I was listening to that song and there is a problem. I noticed that the lyrics are incomplete and unfinished.https://open.spotify.com/track/6ti1b3VACQBe9N3zlo08n6?si=0cfdf708676a4ba3They could have changed the lyrics to this:How does that get fixed o...

EthanChai1_0-1719707309163.png EthanChai1_1-1719707426031.png
  • Roadie
  • I was listening to that song and there is a problem. I noticed that the lyrics are incomplete and unfinished. https://open.spotify.com/track/6ti1b3VACQBe9N3zlo08n6?si=0cfdf708676a4ba3 They coul...
  • MihailY
  • Moderator
  • 188 Views
  • 3 replies
  • 0 likes
  • 188 Views
  • 3 replies
  • 0 likes

Superuser Contribution Desktop spotify app stopped updating when switched to duo plan

Ever since I switched to the duo plan, my desktop app won't update songs added on my phone app. There's no new sign-in information given and my sole account lists as duo. Just no songs added since then show up despite clicking sync and putting both o...

  • Newbie
  • ...hen show up despite clicking sync and putting both on public.
  • Maria
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution I accidentally created hundreds of playlist folders. how delete?

Apparently 5 days ago I accidentally added hundreds of playlist folders that have made my library unusuable. Trying to scroll and select multiple folders to delete them make spotify lag and crash. What can I do about this?

  • Newbie
  • Apparently 5 days ago I accidentally added hundreds of playlist folders that have made my library unusuable. Trying to scroll and select multiple folders to delete them make spotify lag and crash. Wh...
  • Joan
  • Moderator
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Video podcasts don't work on pc

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueI'm trying to listen to the distractible podcast, but there's no sound or video at all. I was listening to it on my phone earlier today, and it worked as it should, but no...

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  • Casual Listener
  • Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue I'm trying to listen to the distractible podcast,  but there's no sound or video at all. I...
  • maro_bishr
  • Newbie
  • 1061 Views
  • 7 replies
  • 0 likes
  • Podcast Issues
    Podcast Video
    Podcasts error
    podcasts not playing
  • 1061 Views
  • 7 replies
  • 0 likes

Superuser Contribution How do I dislike songs/artists so they don't come up in play lists

I have a very clear 'like' button next to the song. How do I dislike a song or an artist? I don't mind it coming up once on the rotation, but why should I keep on having to listen to something that I dislike? I guess I could always create my own play...

  • Visitor
  • I have a very clear 'like' button next to the song.  How do I dislike a song or an artist?  I don't mind it coming up once on the rotation, but why should I keep on having to listen to some...
  • Aulendil
  • Newbie
  • 19278 Views
  • 44 replies
  • 20 likes
  • 19278 Views
  • 44 replies
  • 20 likes

White Noise on Surface Pro 7 Windows 10 using Spotify desktop app

PlanFamilyCountryUSA Device(Surface Pro 7)Operating System(Windows 10.) I'm a satisfied Spotify customer just migrated from a MacBookPro to Surface Pro 7. My only major bug is with Spotify desktop App. Almost every time I use it then after a period o...

  • Visitor
  • Plan Family Country USA   Device (Surface Pro 7) Operating System (Windows 10.)   I'm a satisfied Spotify customer just migrated from a MacBookPro to Surface Pro 7. My only major ...
  • ForceRunner
  • Regular
  • 618 Views
  • 2 replies
  • 0 likes
  • 618 Views
  • 2 replies
  • 0 likes

Superuser Contribution searching a song in a playlist, then clear the search view should be at place of song if playing

In long playlist you sometimes want to see or know the songs that come before or after a song you searched.And having to scroll down is very inconveniet.It would feel natural and intuitive to just be at the position of the song in the list when playi...

  • Visitor
  • In long playlist you sometimes want to see or know the songs that come before or after a song you searched. And having to scroll down is very inconveniet. It would feel natural and intuitive to jus...
  • Yordan
  • Moderator
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Long map title hinders the "+" desktop

EDIT: If you press arrow you see the whole title and it works!EDIT, AGAIN: If title is extremely long this doesn't work what's mentioned above.As title says if the map title is too long you can't press "+" to create new map or playlist within itJakob

  • Newbie
  • EDIT: If you press arrow you see the whole title and it works! EDIT, AGAIN: If title is extremely long this doesn't work what's mentioned above. As title says if the map title is too long you can...
  • Yordan
  • Moderator
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

Superuser Contribution quand je me connecte a un appareil sous windows,le temps écoulé du titre en cour de lecture reste a

PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivelina
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not using correct audio output from the start

PlanPremiumCountryPolandDevicePC + S.M.S.L DL200 DAC via USB (but with the same exact problem via coax connection)Operating SystemWindows 11 My Question or IssueI'm having troubles with Spotify app output device after every launch. My default device ...

  • Casual Listener
  • Plan Premium Country Poland Device PC + S.M.S.L DL200 DAC via USB (but with the same exact problem via coax connection) Operating System Windows 11   My Question or Issue I'm having tr...
  • SamuraiKal
  • Casual Listener
  • 611 Views
  • 5 replies
  • 0 likes
  • 611 Views
  • 5 replies
  • 0 likes

When using smart shuffle, the "+" button to add to playlist doesn't work.

PlanPremiumCountryUSADevicePCOperating SystemWindows 11 My Question or IssueThe "+" button does not work to add a song to a playlist during smart shuffle.

  • Casual Listener
  •   Plan Premium Country USA Device PC Operating System Windows 11   My Question or Issue The "+" button does not work to add a song to a playlist during smart shuffle.
  • MateusM
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes