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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2418 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155164 Views

83 replies

27 likes

  • 155164 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

149066 Views

295 replies

22 likes

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  • 295 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11490 Views

1 replies

6 likes

  • 11490 Views
  • 1 replies
  • 6 likes

New issues with the Add to Liked Songs button

PlanPremiumCountryUnited StatesDeviceSpotify for Windows (64 bit)1.2.66.447.g4e37e896Operating SystemWindows 10 My Question or IssueI have not had this issue before, but if I click on the + button to like a song, it gives me the check mark, showing t...

Casual Listener

Plan Premium Country United States Device Spotify for Windows (64 bit) 1.2.66.447.g4e37e896 Operating System Windows 10   My Question or Issue I have not had this issue before, but if...

ribezaz

Spotify Star

943 Views

3 replies

1 likes

  • 943 Views
  • 3 replies
  • 1 likes

Suddenly multiple songs from album start playing at the same time

PlanPremiumCountryNetherlands Operating Systemwindows 11 My Question or IssueAs I was listening, suddenly multiple songs of the album I was listening to (Moon Music by coldplay) started to play at the same time. The songs that were playing were I thi...

Roadie

Plan Premium Country Netherlands   Operating System windows 11   My Question or Issue As I was listening, suddenly multiple songs of the album I was listening to (Moon Music by col...

Amay

Spotify Star

788 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Issue with Screen Blinking After Closing Spotify URL in Edge or WebView2

PlanFreeCountryUSDeviceany machineOperating SystemWndows 11 24H2 My Question or IssueI'm experiencing an issue when opening the Spotify URL (https://open.spotify.com) in the Edge browser on my system. If I force-close the browser via Task Manager, th...

Regular

Plan Free Country US Device any machine Operating System Wndows 11 24H2   My Question or Issue I'm experiencing an issue when opening the Spotify URL (https://open.spotify.com) in the ...

MihailY

Moderator

1209 Views

8 replies

0 likes

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Superuser Contribution Using multiple accounts on the same PC

I'm using it in Firefox, Win 10. the app is for my wife's Duo, the browser is for mine. Can I install two different instances of the app?

Newbie

I'm using it in Firefox, Win 10. the app is for my wife's Duo, the browser is for mine. Can I install two different instances of the app?  

Bikkerbokker

Newbie

1653 Views

2 replies

1 likes

  • 1653 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Windows 10 App: Keyboard Shortcuts Not Working

Plan: Premium/PaidCountry: USADevice: Desktop (App)Operating System: Windows 10, 64-bit, Home Edition My Issue:Despite trying to use the keyboard shortcuts listed here: Spotify Support Keyboard Shortcuts for App With the exception of the space-bar, n...

Regular

Plan: Premium/Paid Country: USA Device: Desktop (App) Operating System: Windows 10, 64-bit, Home Edition   My Issue: Despite trying to use the keyboard shortcuts listed here:  Spotif...

WillowRaven

Regular

3434 Views

5 replies

0 likes

Help
keyboard shortcuts
not working
Possible Bug
Windows 10
  • 3434 Views
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  • 0 likes

Superuser Contribution Podcast video downloaded offline not working on desktop

Plan Premium Duo Operating system Windows 11 on Nitro 5 laptop Looking through my settings, there's no option to toggle audio-only downloads, which I suspect to be the crux of the problem. I've tried on both the browser and app, but I can't seem to f...

Casual Listener

Plan Premium Duo Operating system Windows 11 on Nitro 5 laptop   Looking through my settings, there's no option to toggle audio-only downloads, which I suspect to be the crux of the ...

Vasil

Moderator

1568 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution DJ not available on laptop only

Plan: PremiumCountry: US Device: Surface Laptop 7, ARCAPP: Windows store version For the past couple of months, I have not been able to access the spotify DJ from my laptop. It is available on my phone and desktop PC (also windows app), and I am even...

Regular

Plan: Premium Country: US   Device: Surface Laptop 7, ARC APP: Windows store version   For the past couple of months, I have not been able to access the spotify DJ from my laptop. It ...

Ivelina

Moderator

809 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can i

CountrykoreaDevicedesktopOperating System Windows 11 My Question or IssueI'm using Sony's InzoneHub H7, and when I use the equalizer, an alarm saying "Spotify can't play this right now. If you have the file on your computer you can import it." pops u...

Regular

  Country korea Device desktop Operating System  Windows 11   My Question or Issue I'm using Sony's InzoneHub H7, and when I use the equalizer, an alarm saying "Spotify can't ...

AlejaR

Moderator

1339 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

Superuser Contribution Screen goes black everytime i start spotfiy and play a song.

Plan PremiumCountry UK DevicePCOperating SystemWindows 10 My Question or IssueSince upgrading my GPU on my pc to a RTX 5070 everytime i start spotify and play a song my screen goes black for a second with no sound and then comes back. It happens ever...

Casual Listener

Plan Premium Country UK   Device PC Operating System Windows 10   My Question or Issue Since upgrading my GPU on my pc to a RTX 5070 everytime i start spotify and play a song my sc...

Joan

Moderator

1303 Views

5 replies

1 likes

  • 1303 Views
  • 5 replies
  • 1 likes

why does it say illegal scope when i try to login to the spotify app

when i try to login on the spotify app on windows 10 it redirects me to a page that says illegal scope and nothing else. i tried changing my default browser from opera gx to google chrome and it still says illegal scope

Casual Listener

when i try to login on the spotify app on windows 10 it redirects me to a page that says illegal scope and nothing else. i tried changing my default browser from opera gx to google chrome and it sti...

wagonballz

Casual Listener

13157 Views

2 replies

1 likes

  • 13157 Views
  • 2 replies
  • 1 likes

Superuser Contribution Experiencing Lag While Streaming Spotify with GTA San Andreas

Hello everyone!I’ve been facing an issue when playing GTA San Andreas gtandreaspro.com while streaming music on Spotify, and I’m hoping someone can shed some light on this. Every time I try to play GTA San Andreas and listen to music on Spotify at th...

Visitor

Hello everyone! I’ve been facing an issue when playing GTA San Andreas gtandreaspro.com while streaming music on Spotify, and I’m hoping someone can shed some light on this. Every time I try to p...

OscarDC

Moderator

688 Views

1 replies

0 likes

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Solved!!Superuser Contribution Your Niche Mixes no longer found in Made for You

Did they move the Niche mixes category? It disappeared a couple days ago. Used to be inside the Made for You section.

Newbie

Did they move the Niche mixes category? It disappeared a couple days ago. Used to be inside the Made for You section.

MattSuda

Spotify Star

1734 Views

7 replies

3 likes

  • 1734 Views
  • 7 replies
  • 3 likes

Superuser Contribution some local files stop autoplaying

hello, i have some interesting issue i have shared with a couple other users and has happened right out of the blue with no change of mine.sometimes when playing some tagged local files in any playlist and any order, right before some of them, the tr...

Casual Listener

hello, i have some interesting issue i have shared with a couple other users and has happened right out of the blue with no change of mine. sometimes when playing some tagged local files in any play...

AlejaR

Moderator

1124 Views

5 replies

0 likes

  • 1124 Views
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Solved!!Superuser Contribution Clicking local file / regular songs suddenly causing Spotify to 'freeze' up

Plan: PremiumCountry: UKDevice: Computer / PC / desktopOperating System: Windows 10 My Issue:Randomly whenever I click on a song, I am suddenly unable to click any other song and cant hear any songs. Clicking on playlists causes a long loading screen...

Regular

Plan: Premium Country: UK Device: Computer / PC / desktop Operating System: Windows 10   My Issue: Randomly whenever I click on a song, I am suddenly unable to click an...

OscarDC

Moderator

1543 Views

10 replies

0 likes

"Desktop"
"helpme"
"songs" "wont" "play"
"Windows" "Bug"
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Solved!!Superuser Contribution songs play only 10 seconds

songs play for a couple of seconds and then stop playing without pausing and the error “Cant play the current track” pops up. The error appeared after the last update, no problems in the Web Player, tried to log in from another account, there are no ...

Regular

songs play for a couple of seconds and then stop playing without pausing and the error “Cant play the current track” pops up. The error appeared after the last update, no problems in the Web Player, ...

robinstiritz

Visitor

3792 Views

7 replies

0 likes

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  • 7 replies
  • 0 likes

CROSSFADE BUG

PlanPremium DeviceDesktopOperating SystemWindows 11 Issue: When having crossfade ON & repeat current song OFF and i try to restart the song , the ending part of the previous song plays again at the start and it's really annoying. please try to fix th...

Casual Listener

Plan Premium   Device Desktop Operating System Windows 11   Issue:  When having crossfade ON & repeat current song OFF and i try to restart the song , the ending part...

Studio131

Regular

901 Views

5 replies

0 likes

bug
Crossfade
Desktop
  • 901 Views
  • 5 replies
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Trojan in Spotify folder! False positive?

Windows defender found this today. I have not downloaded anything on my computer recently. Did a full scan on windows defender and one on malwarebytes and nothing gets detected anymore. Is there a chance this was a false positive? Thanks!

Casual Listener

Windows defender found this today. I have not downloaded anything on my computer recently.   Did a full scan on windows defender and one on malwarebytes and nothing gets detected anymore. &nb...

MateusM

Spotify Star

965 Views

1 replies

0 likes

  • 965 Views
  • 1 replies
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Buggy UI on Spotify Win11 theater podcast

When I click the theater mode button next to the full-screen button and then pause the episode, if I unfocus the window and make it idle, the UI, particularly the comment and chapter sections, may slide up and down continuously for no apparent reason...

Casual Listener

When I click the theater mode button next to the full-screen button and then pause the episode, if I unfocus the window and make it idle, the UI, particularly the comment and chapter sections, may sl...

MauriceMV

Spotify Star

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Superuser Contribution Opening open.spotify links automatically plays the linked song

Previously, when opening an open.spotify link, it would show the album view, but not automatically play the song, allowing for any music experience to stay interrupted and to allow the song to be added to queue.A few days ago, this has changed to the...

Casual Listener

Previously, when opening an open.spotify link, it would show the album view, but not automatically play the song, allowing for any music experience to stay interrupted and to allow the song to be add...

Dessi

Moderator

1370 Views

3 replies

2 likes

  • 1370 Views
  • 3 replies
  • 2 likes