Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Discuss Spotify for Windows
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...
Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...
Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...
150291 Views
0 replies
26 likes
PlanPremiumCountryUnited StatesDeviceDell XPS DesktopOperating SystemWindows 11 My Question or IssueHello, when scrolling through the discography, if I open and close the lyrics for the particular song I am on, the application jumps to either the pla...
Plan Premium Country United States Device Dell XPS Desktop Operating System Windows 11 My Question or Issue Hello, when scrolling through the discography, if I open and close the lyr...
Visitor
991 Views
5 replies
0 likes
Plan :PremiumCountry : France Device :either windows 11 for desktop app & linux chrome for web interface My Question or Issue On the web interface : right click doesn't work anymore, furthermore i can't see my folders which is how I order my playlist...
Plan :Premium Country : France Device : either windows 11 for desktop app & linux chrome for web interface My Question or Issue On the web interface : right click doe...
Regular
1196 Views
9 replies
1 likes
PlanPremiumCountryGermanyDeviceDesktopOperating SystemWindows 10 My Question or IssueNever had Problems with the App but since i´m using Native Instruments Traktor Kontrol S4 MK3 as my Interface it stopped working. All other Apps/Programms with sound...
Plan Premium Country Germany Device Desktop Operating System Windows 10 My Question or Issue Never had Problems with the App but since i´m using Native Instruments Traktor Kontrol S4...
Visitor
10890 Views
13 replies
0 likes
PlanPremiumCountryEnglandDevicePhone 8 PlusChromebook/Web connectionOperating SystemiOS/ChromeOS Chrome Browser My Question or IssueDaily mixes are not showing the same songs on different devices.This has been reported before:https://community.spotif...
Plan Premium Country England Device Phone 8 Plus Chromebook/Web connection Operating System iOS/ChromeOS Chrome Browser My Question or Issue Daily mixes are not showing the ...
Moderator
5951 Views
28 replies
3 likes
Windows 11I've never had issues with spotify until recently, not even on Windows 11.Recently I pulled all my liked songs into a playlist, and also added my local songs to the playlist. After a lot of troubleshooting to get my local songs to work, thi...
Windows 11 I've never had issues with spotify until recently, not even on Windows 11. Recently I pulled all my liked songs into a playlist, and also added my local songs to the playlist. After a ...
Newbie
81995 Views
52 replies
21 likes
Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...
Spotify is bringing Jam to the desktop app! 🥳 🖥️ 💻 Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in ...
Casual Listener
130217 Views
83 replies
27 likes
Operating SystemWindows 10 21H1 Client versionSpotify for Windows1.1.72.439.gc253025e My Question or IssueDuplicate of this issue. Spotify disappears from system tray after windows explorer (explorer.exe) restart. Doesn't matter if the app is in fore...
Operating System Windows 10 21H1 Client version Spotify for Windows 1.1.72.439.gc253025e My Question or Issue Duplicate of this issue. Spotify disappears from system tray after ...
Gig Goer
3253 Views
14 replies
0 likes
Plan PremiumCountry UK DevicePCOperating SystemWindows 10 My Question or IssueSince upgrading my GPU on my pc to a RTX 5070 everytime i start spotify and play a song my screen goes black for a second with no sound and then comes back. It happens ever...
Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue Since upgrading my GPU on my pc to a RTX 5070 everytime i start spotify and play a song my sc...
Moderator
1037 Views
5 replies
1 likes
Hello.My Spotify on desktop (windows 11) is not working properly. I cannot seem to use the canvas function on my laptop. I've checked the settings and the canvas option is there, however it is greyed out and I cannot toggle it on or off. What is weir...
Hello. My Spotify on desktop (windows 11) is not working properly. I cannot seem to use the canvas function on my laptop. I've checked the settings and the canvas option is there, however it is grey...
Visitor
3405 Views
8 replies
1 likes
Plan Premium Country USA Device Computer Operating System Windows 10 My Question or Issue I can see playlists and saved stuff on the side, and the playing now and queue. I can also listen to music. But the middle area hasn't worked and just shows "So...
Plan Premium Country USA Device Computer Operating System Windows 10 My Question or Issue I can see playlists and saved stuff on the side, and the playing now and que...
Casual Listener
4812 Views
16 replies
1 likes
I have a very clear 'like' button next to the song. How do I dislike a song or an artist? I don't mind it coming up once on the rotation, but why should I keep on having to listen to something that I dislike? I guess I could always create my own play...
I have a very clear 'like' button next to the song. How do I dislike a song or an artist? I don't mind it coming up once on the rotation, but why should I keep on having to listen to some...
Casual Listener
37392 Views
58 replies
27 likes
My music starts playing when i turn off my work headset (bluetooth connection via USB). I was not listening to music before it was turned on or during. I usually am in a call, so when i turn my headset off after the call the music or podcast starts p...
My music starts playing when i turn off my work headset (bluetooth connection via USB). I was not listening to music before it was turned on or during. I usually am in a call, so when i turn my heads...
Newbie
3534 Views
23 replies
4 likes
PlanPremiumCountryCanadaOperating SystemWindows 10My Question or IssueWindows shows multiple audio output from Spotify, usually 2 to 3, only one of them actually outputs audio. I find it annoying as I often use the sound mixer for all my applications...
Plan Premium Country Canada Operating System Windows 10 My Question or Issue Windows shows multiple audio output from Spotify, usually 2 to 3, only one of them actually outputs audio. I find i...
Moderator
5331 Views
38 replies
3 likes
For some reason, every time I try to toggle crossfade or try to set the same volume level for all songs, both of the options revert to off upon exitting spotify. How do I fix this? This is tremendously annoying. Windows 10
For some reason, every time I try to toggle crossfade or try to set the same volume level for all songs, both of the options revert to off upon exitting spotify. How do I fix this? This is trem...
Casual Listener
1247 Views
2 replies
6 likes
CountrykoreaDevicedesktopOperating System Windows 11 My Question or IssueI'm using Sony's InzoneHub H7, and when I use the equalizer, an alarm saying "Spotify can't play this right now. If you have the file on your computer you can import it." pops u...
Country korea Device desktop Operating System Windows 11 My Question or Issue I'm using Sony's InzoneHub H7, and when I use the equalizer, an alarm saying "Spotify can't ...
Moderator
1008 Views
7 replies
0 likes
PlanPremiumCountryUKDeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueMy Spotify application, previously completely fine, has stopped working today. It was unable to play my music so I tried re-logging. Then it wouldn't log me in, ...
Plan Premium Country UK Device Desktop Computer Operating System Windows 10 My Question or Issue My Spotify application, previously completely fine, has stopped working today. It was...
Regular
1071 Views
10 replies
0 likes
PlanFreeCountryUSDeviceany machineOperating SystemWndows 11 24H2 My Question or IssueI'm experiencing an issue when opening the Spotify URL (https://open.spotify.com) in the Edge browser on my system. If I force-close the browser via Task Manager, th...
Plan Free Country US Device any machine Operating System Wndows 11 24H2 My Question or Issue I'm experiencing an issue when opening the Spotify URL (https://open.spotify.com) in the ...
Moderator
1021 Views
8 replies
0 likes
My Question or IssueIn Chrome on Windows i acaccidentally clicked a message to open the Spotify app on load of the Webplayer. Now everytime i click on an open.spotify link the Spotify app opens up. Thats horrible!I want to only load the webplayer whe...
My Question or Issue In Chrome on Windows i acaccidentally clicked a message to open the Spotify app on load of the Webplayer. Now everytime i click on an open.spotify link the Spotify app opens up....
Spotify
9120 Views
10 replies
8 likes
after listening to a podcast for about 2 years, i want to give it a rating, but it says i can't rate it until i listen to a few more episodes. this is ridiculous obviously
after listening to a podcast for about 2 years, i want to give it a rating, but it says i can't rate it until i listen to a few more episodes. this is ridiculous obviously
Moderator
488 Views
4 replies
2 likes
PlanPremiumCountryNetherlands Operating Systemwindows 11 My Question or IssueAs I was listening, suddenly multiple songs of the album I was listening to (Moon Music by coldplay) started to play at the same time. The songs that were playing were I thi...
Plan Premium Country Netherlands Operating System windows 11 My Question or Issue As I was listening, suddenly multiple songs of the album I was listening to (Moon Music by col...
Spotify Star
736 Views
1 replies
0 likes
