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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution Can't play songs on PC / Super glitchy

PlanPremium Family PlanCountryAUDevicePCOperating SystemWindows 10 My Question or IssueHi, so I've been using Spotify on my pc for ages with no issues but lately, it's been unusable. I can't play any song, it doesn't come up with a "you can't play th...

  • Visitor
  •   Plan Premium Family Plan Country AU Device PC Operating System Windows 10   My Question or Issue Hi, so I've been using Spotify on my pc for ages with no issues but lately, it'...
  • OscarDC
  • Moderator
  • 165 Views
  • 7 replies
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  • 165 Views
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Spotify Connect cannot see my Desktop

PlanPremiumCountryTurkey, TR Operating SystemWindows 10 My Question or IssueHi everyone,I'm trying to change tracks, play/pause on my phone while im listening music on my Desktop app but my phone or pc does not show up on the "Connect to a Device" li...

  • Newbie
  • Plan Premium Country Turkey, TR   Operating System Windows 10   My Question or Issue Hi everyone, I'm trying to change tracks, play/pause on my phone while im listening music on m...
  • Taylith
  • Rising Star 3
  • 76 Views
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Superuser Contribution Dislike songs in Daily Drive?

Hi, does anyone know if there will ever be an option to "dislike" songs on Daily Drive and block them from playing again, as you can on Daily Mix? I can't be skipping about whilst I'm trying to get to work, but I absolutely don't want to listen to Ho...

  • Music Fan
  • Hi, does anyone know if there will ever be an option to "dislike" songs on Daily Drive and block them from playing again, as you can on Daily Mix? I can't be skipping about whilst I'm trying to get t...
  • vtaylor0375
  • Visitor
  • 2625 Views
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  • 2625 Views
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Superuser Contribution Desktop clear queue button disappeared?!

My 'clear queue' button has disappeared on desktop – I've updated to the latest version of Spotify. Autoplay is off and I've tried to restart the app. It's a bit frustrating to keep having to skip/change songs with the queue still going every time! A...

  • Visitor
  • My 'clear queue' button has disappeared on desktop – I've updated to the latest version of Spotify. Autoplay is off and I've tried to restart the app. It's a bit frustrating to keep having to skip/ch...
  • Dian
  • Moderator
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Superuser Contribution m4a. local files crackling

PlanFree/PremiumCountryAustraliaDevicePCOperating SystemWindows 10 My Question or Issuem4a. files on Windows 10 PC Spotify are crackling like crazy recently. Something is definitely wrong with the apps ability to read m4a

  • Regular
  • Plan Free/Premium Country Australia Device PC Operating System Windows 10   My Question or Issue m4a. files on Windows 10 PC Spotify are crackling like crazy recently. Something is def...
  • johnwhat
  • Newbie
  • 494 Views
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  • 494 Views
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Superuser Contribution While listening on desktop, Google Nest on a different account takes over on Connected Devices

PlanPremiumCountryUSADeviceLaptop; Google Nest MiniOperating SystemWindows 11 My Question or IssueMy problem is as follows: I begin listening to Spotify on my laptop's Spotify app. This computer uses my own personal Premium account. My family has a G...

  • Newbie
  • Plan Premium Country USA Device Laptop; Google Nest Mini Operating System Windows 11   My Question or Issue My problem is as follows: I begin listening to Spotify on my laptop's Spotif...
  • Eni
  • Moderator
  • 91 Views
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  • 91 Views
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Sound blasterx ae5 and Spotify

Good morning. i installed a new sound card: sound blasterx ae5. The card works, with youtube, with videos, with everything, except with Spotify (use on pc with app). I get this message: Spotify cannot play this content. How to do? As I said the card ...

  • Newbie
  • Good morning. i installed a new sound card: sound blasterx ae5. The card works, with youtube, with videos, with everything, except with Spotify (use on pc with app). I get this message: Spotify canno...
  • Mjolkspam
  • Casual Listener
  • 77 Views
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Superuser Contribution Bonjour , savez vous pourquoi je peux écouter que des playlist ? merci

je ne peux ecouter uniquement des playlist , pour pouvoir lire des titres qui ne font pas partie d'une playlist je dois en crer une juste pour la musique

  • Casual Listener
  • je ne peux ecouter uniquement des playlist , pour pouvoir lire des titres qui ne font pas partie d'une playlist je dois en crer une juste pour la musique
  • Dian
  • Moderator
  • 72 Views
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Superuser Contribution Music playing but not podcasts

I am trying to listen to a podcasts on my computer (normally not an issue). However, today, I am unable to listen to any podcasts. I can listen to music fine and I can listen to podcasts when I'm logged out but not when I'm logged into my account. Th...

  • Visitor
  • I am trying to listen to a podcasts on my computer (normally not an issue). However, today, I am unable to listen to any podcasts. I can listen to music fine and I can listen to podcasts when I'm log...
  • Eni
  • Moderator
  • 116 Views
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  • 116 Views
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Superuser Contribution Unable to copy text from new UI

PlanPremiumOperating SystemWindows 10 My Question or IssueSometimes it happens that an artist or song is so great that I want to find more information about them/it. As I am mostly using the desktop UI, what I used to do is to simply mark the name of...

  • Casual Listener
  • Plan Premium Operating System Windows 10   My Question or Issue Sometimes it happens that an artist or song is so great that I want to find more information about them/it. As I am mostly u...
  • Jomann380
  • Newbie
  • 229 Views
  • 7 replies
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  • 229 Views
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Superuser Contribution Spotify for Windows 1.1.87.612.gf8d110e2 stop working randomly

PlanPremiumCountryGreece DevicePCOperating SystemWindows 10 My Question or IssueLast 10-15 days Spotify for Windows 1.1.87.612.gf8d110e2 is stopping randomly leaving a ghost of Spotify in notification area.1.1.87.612.gf8d110e2 I've tried everything I...

  • Regular
  • Plan Premium Country Greece   Device PC Operating System Windows 10   My Question or Issue Last 10-15 days Spotify for Windows 1.1.87.612.gf8d110e2 is stopping randomly leaving a...
  • yiannis_pan
  • Regular
  • 293 Views
  • 9 replies
  • 1 likes
  • 293 Views
  • 9 replies
  • 1 likes

Superuser Contribution Freezing

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueFor the last 3 months at least, I have had an on and off issue where Spotify will randomly freeze. Upon freezing, the progress bar stops, buttons, playlists, etc. n...

  • Newbie
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue For the last 3 months at least, I have had an on and off issue where Spotify will random...
  • Dian
  • Moderator
  • 138 Views
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  • 138 Views
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Superuser Contribution Distractible podcast won't play

I am trying to listen to the distractible podcast. Other podcasts play but with distractible when I press play it changes to a pause button but the progress tracker stays at 0:00

  • Newbie
  • I am trying to listen to the distractible podcast. Other podcasts play but with distractible when I press play it changes to a pause button but the progress tracker stays at 0:00
  • OscarDC
  • Moderator
  • 146 Views
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  • 146 Views
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Superuser Contribution Spotify unable to play anything, with dreaded "Spotify can't play this right now. ..."

PlanPremium (Family Plan)CountryCanada DeviceAsus PC (custom build) Operating SystemWindows 10 Pro My Question or Issue Spotify refuses to play anything, greeting me with the obnoxious "Spotify can't play this right now. If you have the file on your ...

  • Newbie
  • Plan Premium (Family Plan) Country Canada   Device Asus PC (custom build)  Operating System Windows 10 Pro   My Question or Issue   Spotify refuses to play anything, ...
  • Eni
  • Moderator
  • 394 Views
  • 6 replies
  • 5 likes
  • 394 Views
  • 6 replies
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Superuser Contribution Desktop app crashing

My spotify desktop app continue to crash even if I already follow tips and procedures to fix it. I installed my app from Microsoft Store. I cleared cache and reinstall the app. I also sign out all my spotify account in every devices I have. At some t...

  • Casual Listener
  • My spotify desktop app continue to crash even if I already follow tips and procedures to fix it. I installed my app from Microsoft Store. I cleared cache and reinstall the app. I also sign out all my...
  • OscarDC
  • Moderator
  • 134 Views
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  • 134 Views
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Superuser Contribution Error code: accesspoint:39 Can't log in

PlanPremium DuoCountrySouth AfricaDeviceLaptopOperating SystemWindows My Question or IssueI cannot log into my Desktop app. It gives an Error code: accesspoint:39 error. I have tried all of the following: Uninstalled and reinstalled spotify appChange...

  • Casual Listener
  • Plan Premium Duo Country South Africa Device Laptop Operating System Windows   My Question or Issue I cannot log into my Desktop app. It gives an Error code: accesspoint:39 error. I ha...
  • OscarDC
  • Moderator
  • 21337 Views
  • 7 replies
  • 4 likes
  • 21337 Views
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  • 4 likes

Superuser Contribution Lost playlists in Microsoft World

Salutations:I am a Premium member located in the US. I have the spotifuggle installed on all my mobile devices. I just downloaded the App for Windows on my laptop. Don't see any of my created playlists from my mobile devices, which are Android device...

  • Newbie
  • Salutations: I am a Premium member located in the US.   I have the spotifuggle installed on all my mobile devices.  I just downloaded the App for Windows on my laptop. Don't see any of m...
  • Kiril
  • Moderator
  • 68 Views
  • 1 replies
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  • 68 Views
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Superuser Contribution Songs aren't downloading?

PlanPremiumDeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueSo for a while now my playist songs have just. Not been downloading? I have space, i've cleared caches and i've tried everything. Waiting, restarting my computer, uninsta...

  • Newbie
  • Plan Premium Device Desktop Computer Operating System Windows 10   My Question or Issue So for a while now my playist songs have just. Not been downloading? I have space, i've cleared ca...
  • Jeremy
  • Moderator
  • 74 Views
  • 1 replies
  • 0 likes
  • 74 Views
  • 1 replies
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Forced offline mode if Windows Network Connectivity Status Indicator reports false "No internet"

I would like to report a bug with Spotify Windows application that affects Windows users with disabled telemetry or advanced networking settings. If the Windows Network Connectivity Status Indicator (NCSI) falsely marks main network interface as havi...

  • Casual Listener
  • I would like to report a bug with Spotify Windows application that affects Windows users with disabled telemetry or advanced networking settings.   If the Windows Network Connectivity Status I...
  • virgiliu
  • Casual Listener
  • 547 Views
  • 4 replies
  • 3 likes
  • Possible Bug
  • 547 Views
  • 4 replies
  • 3 likes