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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Community Manager
  • Community Manager
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Superuser Contribution whole spotify window scrolls with playlists

It's nothing new that the implementation of the spotify clients is absolutely horrible on every single platform there is. But this bug in the windows client just completely beats everything i've seen so far. When adding a song to a playlist, not only...

  • Newbie
  • It's nothing new that the implementation of the spotify clients is absolutely horrible on every single platform there is. But this bug in the windows client just completely beats everything i've seen...
  • Yordan
  • Moderator
  • 80 Views
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  • 80 Views
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Superuser Contribution Many, Many Bugs (White boxes on hover, wont play songs, doesn't detect devices)

PlanPremiumCountryCanadaDeviceHome-built Windows Desktop PC (MSI Motherboard, Ryzen 5 CPU/GPU), but the issues also show up on my HP laptop (I don't use it enough to test all of them). Mobile (iOS) apps work great.Operating SystemWindows 11My IssueEv...

  • Casual Listener
  • Plan Premium Country Canada Device Home-built Windows Desktop PC (MSI Motherboard, Ryzen 5 CPU/GPU), but the issues also show up on my HP laptop (I don't use it enough to test all of them). Mobi...
  • FinnBot5000
  • Casual Listener
  • 170 Views
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  • bugs
    errors
    won't play
    wont-play
  • 170 Views
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Superuser Contribution Cannot drag songs to top of the queue

PlanPremiumCountryUruguayDevicePCOperating SystemWindows 10 My Question or IssueI've been unable to drag a song to the top of the queue ever since the Spotify revamp. If I drag the song to the top of the screen, it does not auto scroll. Dragging song...

  • Music Fan
  • Plan Premium Country Uruguay Device PC Operating System Windows 10   My Question or Issue I've been unable to drag a song to the top of the queue ever since the Spotify revamp. If I dr...
  • Eni
  • Moderator
  • 165 Views
  • 3 replies
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  • bug
    drag
    queue
    Scroll
  • 165 Views
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Superuser Contribution Multiple unwanted devices on desktop app, but not android

PlanPremium planCountryU.S. DevicePC desktopOperating SystemWindows 10 My desktop Spotify shows a few Alexa devices under Connect that I want to remove. They belong to family members in other states, one of whom I don't speak to and REALLY don't want...

  • Casual Listener
  • Plan Premium plan Country U.S.  Device PC desktop Operating System Windows 10   My desktop Spotify shows a few Alexa devices under Connect that I want to remove. They belong to fam...
  • Yordan
  • Moderator
  • 112 Views
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  • 112 Views
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Superuser Contribution offline mode stuck. And it doesn't block any apps..

Hi, friendly peopleMy Spoti offline mode stuck. And it doesn't block any apps.. I'm an IT Professional..A few days ago when playing my list, sudenly stoped and never play again.. I look at the all settings after so have not any problem. Internet also...

  • Casual Listener
  • Hi,   friendly people My Spoti offline mode stuck. And it doesn't block any apps.. I'm an IT Professional.. A few days ago when playing my list, sudenly stoped and never play again.. ...
  • Goktug34
  • Casual Listener
  • 165 Views
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  • 165 Views
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Superuser Contribution Current playing music doesn't sync between devices

PlanPremiumDevicesHP TouchSmart300 with an AMD Athlon II X3 400e, iPhone Xs and iPad Pro 12.9 5th genOperating SystemsWindows 7 Professional and iOS 15.4.1 Lately I've noticed that while I'm playing music on my phone and also have the desktop version...

  • Casual Listener
  • Plan Premium Devices HP TouchSmart300 with an AMD Athlon II X3 400e, iPhone Xs and iPad Pro 12.9 5th gen Operating Systems Windows 7 Professional and iOS 15.4.1   Lately I've noticed that...
  • Eni
  • Moderator
  • 231 Views
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How can I turn AutoPlay off on Mozilla Firefox? I don't find settings button anywhere

PlanPremium Operating SystemWindows 10 My Question or Issue How can I turn AutoPlay off on Mozilla Firefox? I don't find settings button anywhere.

  • Visitor
  •   Plan Premium   Operating System Windows 10   My Question or Issue   How can I turn AutoPlay off on Mozilla Firefox? I don't find settings button anywhere.
  • TreyAnastasio
  • Spotify Star
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Superuser Contribution windows spotify can´t connect with android

I noticed that discord stopped showing me the songs that I was listening to on spotify, I tried to fix it with everything, uninstalling and installing it, unlinking and linking discord with spotify, but it didn't work, then I tried to connect my andr...

  • Newbie
  • I noticed that discord stopped showing me the songs that I was listening to on spotify, I tried to fix it with everything, uninstalling and installing it, unlinking and linking discord with spotify, ...
  • AndresM
  • Moderator
  • 182 Views
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  • 182 Views
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Superuser Contribution Local Files missing on desktop

I recently reorganized my hard drive as well as renamed folders. When I opened Spotify and added the new local file source my playlists are broken/blank. Is there a way to fix this?

  • Newbie
  • I recently reorganized my hard drive as well as renamed folders. When I opened Spotify and added the new local file source my playlists are broken/blank. Is there a way to fix this?
  • Alex
  • Moderator
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Superuser Contribution Re: Please remove left Menu options

REMOVE THESE we don't want them, we don't need them. Search could be fine, but in years, i have never clicked on home or library. Just give me My playlists and search, that's it!!!! I tried to post this earlier but i get an error without knowing why ...

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  • Music Fan
  • REMOVE THESE  we don't want them, we don't need them. Search could be fine, but in years, i have never clicked on home or library. Just give me My playlists and search, that's it!!!! ...
  • XMS3D0
  • Music Fan
  • 66 Views
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  • 66 Views
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Superuser Contribution Can't delete playlist fully

I have tried on my phone, on my computer, on my wife's laptop, the playlist KEEPS popping up on "Home" on my computer, and it's annoying me. No matter the playlists I make and play after deleting it, it still shows in there! And it's not a dead link ...

  • Casual Listener
  • I have tried on my phone, on my computer, on my wife's laptop, the playlist KEEPS popping up on "Home" on my computer, and it's annoying me. No matter the playlists I make and play after deleting it,...
  • Vasil
  • Moderator
  • 147 Views
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  • 147 Views
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Superuser Contribution Spotify playing random songs not in playlist

PlanPremiumCountryAustraliaDeviceDesktop PC and iPhone 13Operating SystemWindows 10, IOS 15 My Question or IssueWhen playing a song in my playlist, the next songs to play after are not in the playlist nor in the recommended. I have turned off autopla...

  • Visitor
  • Plan Premium Country Australia Device Desktop PC and iPhone 13 Operating System Windows 10, IOS 15   My Question or Issue When playing a song in my playlist, the next songs to play aft...
  • Eni
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
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Spotify pauses in web player or app

Plan- PremiumCountry- USA Device- PC Google Chrome/Desktop AppOperating System- Windows 10 I have found that if I am watching a Podcast that every thirty seconds or so the video pauses and is not able to be restarted . I have reinstalled the desktop ...

  • Newbie
  • Plan- Premium Country- USA  Device- PC Google Chrome/Desktop App Operating System- Windows 10    I have found that if I am watching a Podcast that every thirty seconds or so the v...
  • Amayy
  • Rising Star 4
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  • 81 Views
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Superuser Contribution Playlist name and description bug

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountrySlovakiaDeviceDell InspironOperating SystemWindows 10 My Question or IssueHello.I have noticed one bug with playli...

  • Roadie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Slovakia Device Dell Inspiron Operating System Wind...
  • Vasil
  • Moderator
  • 163 Views
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  • 163 Views
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Superuser Contribution can not remove song from i liked

PlanPremium Operating Systemwin10My Question or Issuei have some local songs,now i deteled these local songs from my pc,and i want to remove it from i liked songs.but when i do that.is says something went wronghow i fix that?i dont have same problem ...

  • Casual Listener
  •   Plan Premium     Operating System win10 My Question or Issue i have some local songs,now i deteled these local songs from my pc,and i want to remove it from i liked songs.but...
  • Kiril
  • Moderator
  • 331 Views
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  • 331 Views
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Superuser Contribution Desktop/Android - When I press rewind, the song "thinks" it rewound, but continues to play

PlanPremiumCountryUnited StatesDeviceDesktop/Pixel 6/Android AutoOperating SystemWindows 10/Android My Question or IssueFor the last couple of months, I've had this issue on both mobile (Pixel 6 on Android) and desktop (a custom PC running Windows 10...

  • Casual Listener
  • Plan Premium Country United States Device Desktop/Pixel 6/Android Auto Operating System Windows 10/Android   My Question or Issue For the last couple of months, I've had this issue on ...
  • AndresM
  • Moderator
  • 68 Views
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  • 68 Views
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Superuser Contribution [Desktop] White Boxes after update

PlanPremiumCountryUSAOperating System(Windows 11) My Question or IssueWhite boxes have started showing up around my Spotify player. This has only started after the update. Does anyone know a fix?you can see one in the top right corner, but they come ...

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  • Newbie
  • Plan Premium Country USA Operating System (Windows 11)   My Question or Issue White boxes have started showing up around my Spotify player. This has only started after the update. Does a...
  • vaajy
  • Roadie
  • 3458 Views
  • 32 replies
  • 25 likes
  • Desktop
    Trouble Shooting
    White boxes
  • 3458 Views
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Solved!!Superuser Contribution Yet Another - Spotify Cannot Play This Right Now. Windows 10

PlanPremiumCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueLet me first start by saying I'VE ALREADY TRIED JUST ABOUT EVERY SUGGESTION OF FIXES ON THE MULTIPLE POSTS ON THIS ISSUE.... Reinstalling, Signing out twice, Cleari...

  • Regular
  • Plan Premium Country United States Device PC Operating System Windows 10   My Question or Issue Let me first start by saying I'VE ALREADY TRIED JUST ABOUT EVERY SUGGESTION OF FIXES ON ...
  • merkurlover
  • Regular
  • 349 Views
  • 8 replies
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  • 349 Views
  • 8 replies
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Superuser Contribution Small Song Banner left down corner disappeared

Hi Spotify team. I have a problem with the little song banner in the upper left corner disappearing on version 1.1.84.716 when I play a truck game called Euro Truck simulator 2 on PC. I play on Windows 10. When I'm out of the game, the song banner ap...

  • Regular
  • Hi Spotify team. I have a problem with the little song banner in the upper left corner disappearing on version 1.1.84.716 when I play a truck game called Euro Truck simulator 2 on PC. I play on Windo...
  • Jeremy
  • Moderator
  • 428 Views
  • 13 replies
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  • 428 Views
  • 13 replies
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Superuser Contribution Can't play local songs from Android on PC if they have bitrate below 192kb/s

PlanPremium Operating SystemWindows 10 My Question or IssueI was adding my local songs to favourites on my phone with Android when I realised that I can't play some songs. Both PC and Android have the exactly same audio file in local files.After chec...

  • Casual Listener
  • Plan Premium   Operating System Windows 10   My Question or Issue I was adding my local songs to favourites on my phone with Android when I realised that I can't play some songs. Bot...
  • Eni
  • Moderator
  • 93 Views
  • 3 replies
  • 0 likes
  • 93 Views
  • 3 replies
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