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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

984 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

143161 Views

83 replies

27 likes

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  • 83 replies
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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

127531 Views

294 replies

22 likes

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  • 294 replies
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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10758 Views

1 replies

6 likes

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  • 1 replies
  • 6 likes

Superuser Contribution "Hide announcements" not working - I am getting banner ads as a premium user

Plan Premium Country UK Device Computer (windows) Operating System Windows 11 Pro My Question or Issue I am getting massive banner ads on my homepage disguised as "announcements" as a premium user, even though I have "announcements" disabled in my ap...

Newbie

  Plan Premium Country UK Device Computer (windows) Operating System Windows 11 Pro   My Question or Issue I am getting massive banner ads on my homepage disguised as ...

Yordan

Moderator

797 Views

1 replies

0 likes

Music
Other
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Superuser Contribution Can you make the repeat button work please?

No matter what I do, it never works. When I looked for advice online it recommended to log off and log in again, but that only served to reset the volume to 100% and nearly blow my eardrums out when I played the first tune. The repeat button still do...

Visitor

No matter what I do, it never works.   When I looked for advice online it recommended to log off and log in again, but that only served to reset the volume to 100% and nearly blow my eardrums ...

Vasil

Moderator

591 Views

1 replies

0 likes

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Superuser Contribution Spotify Web Cannot Play Any Song

PlanFreeCountryUSA DeviceLenovo ThinkcentreOperating SystemWindows 10 64-bit My Question or IssueWhenever I try to play a song on Spotify web on Windows Firefox, the error message "Spotify can't play this right now" pops up and it does not play anyth...

Newbie

Plan Free Country USA   Device Lenovo Thinkcentre Operating System Windows 10 64-bit   My Question or Issue Whenever I try to play a song on Spotify web on Windows Firefox, the e...

Ivelina

Moderator

1276 Views

1 replies

0 likes

Troubleshooting
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Superuser Contribution Music volume keeps lowering

I have had this issue for the past few days for seemingly no reason, however I'm experiencing it on the windows app AND web player. I've re-installed the app, turned off normalize audio, turned off the equalizer. It's not due to low power mode as I a...

Visitor

I have had this issue for the past few days for seemingly no reason, however I'm experiencing it on the windows app AND web player. I've re-installed the app, turned off normalize audio, turned off t...

AlejaR

Moderator

1049 Views

1 replies

0 likes

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Solved!!Superuser Contribution Web interface & Application bugs :

Plan :PremiumCountry : France Device :either windows 11 for desktop app & linux chrome for web interface My Question or Issue On the web interface : right click doesn't work anymore, furthermore i can't see my folders which is how I order my playlist...

Regular

Plan :Premium Country : France   Device : either windows 11 for desktop app & linux chrome for web interface   My Question or Issue   On the web interface : right click doe...

SwiipNow

Regular

1281 Views

9 replies

1 likes

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  • 9 replies
  • 1 likes

Solved!! Spotify can´t play using NativeInstruments Interface

PlanPremiumCountryGermanyDeviceDesktopOperating SystemWindows 10 My Question or IssueNever had Problems with the App but since i´m using Native Instruments Traktor Kontrol S4 MK3 as my Interface it stopped working. All other Apps/Programms with sound...

Casual Listener

Plan Premium Country Germany Device Desktop Operating System Windows 10   My Question or Issue Never had Problems with the App but since i´m using Native Instruments Traktor Kontrol S4...

dejaytommyvee

Visitor

11095 Views

13 replies

0 likes

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Superuser Contribution Daily mixes inconsistent on different devices

PlanPremiumCountryEnglandDevicePhone 8 PlusChromebook/Web connectionOperating SystemiOS/ChromeOS Chrome Browser My Question or IssueDaily mixes are not showing the same songs on different devices.This has been reported before:https://community.spotif...

Casual Listener

  Plan Premium Country England Device Phone 8 Plus Chromebook/Web connection Operating System iOS/ChromeOS Chrome Browser   My Question or Issue Daily mixes are not showing the ...

Ivelina

Moderator

6636 Views

28 replies

3 likes

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  • 28 replies
  • 3 likes

Solved!!Superuser Contribution Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

Spotify is bringing Jam to the desktop app! 🥳 🖥️ 💻 Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in ...

liliabern

Casual Listener

143161 Views

83 replies

27 likes

  • 143161 Views
  • 83 replies
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Solved!!Superuser Contribution Restarting windows explorer makes spotify disappear from system tray

Operating SystemWindows 10 21H1 Client versionSpotify for Windows1.1.72.439.gc253025e My Question or IssueDuplicate of this issue. Spotify disappears from system tray after windows explorer (explorer.exe) restart. Doesn't matter if the app is in fore...

Regular

Operating System Windows 10 21H1   Client version Spotify for Windows 1.1.72.439.gc253025e   My Question or Issue Duplicate of this issue. Spotify disappears from system tray after ...

xkx

Gig Goer

3541 Views

14 replies

0 likes

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Superuser Contribution Screen goes black everytime i start spotfiy and play a song.

Plan PremiumCountry UK DevicePCOperating SystemWindows 10 My Question or IssueSince upgrading my GPU on my pc to a RTX 5070 everytime i start spotify and play a song my screen goes black for a second with no sound and then comes back. It happens ever...

Casual Listener

Plan Premium Country UK   Device PC Operating System Windows 10   My Question or Issue Since upgrading my GPU on my pc to a RTX 5070 everytime i start spotify and play a song my sc...

Joan

Moderator

1124 Views

5 replies

1 likes

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Superuser Contribution Spotify Canvas is not working on my desktop app

Hello.My Spotify on desktop (windows 11) is not working properly. I cannot seem to use the canvas function on my laptop. I've checked the settings and the canvas option is there, however it is greyed out and I cannot toggle it on or off. What is weir...

Casual Listener

Hello. My Spotify on desktop (windows 11) is not working properly. I cannot seem to use the canvas function on my laptop. I've checked the settings and the canvas option is there, however it is grey...

Preciousphantom

Visitor

3810 Views

8 replies

1 likes

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Superuser Contribution How do I dislike songs/artists so they don't come up in play lists

I have a very clear 'like' button next to the song. How do I dislike a song or an artist? I don't mind it coming up once on the rotation, but why should I keep on having to listen to something that I dislike? I guess I could always create my own play...

Visitor

I have a very clear 'like' button next to the song.  How do I dislike a song or an artist?  I don't mind it coming up once on the rotation, but why should I keep on having to listen to some...

kvnoble4

Casual Listener

38972 Views

58 replies

27 likes

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  • 58 replies
  • 27 likes

Playback settings do not save

For some reason, every time I try to toggle crossfade or try to set the same volume level for all songs, both of the options revert to off upon exitting spotify. How do I fix this? This is tremendously annoying. Windows 10

Newbie

For some reason, every time I try to toggle crossfade or try to set the same volume level for all songs, both of the options revert to off upon exitting spotify.  How do I fix this? This is trem...

nyeh415

Casual Listener

1280 Views

2 replies

6 likes

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Solved!!Superuser Contribution "Spotify can't play this right now. If you have the file on your computer you can i

CountrykoreaDevicedesktopOperating System Windows 11 My Question or IssueI'm using Sony's InzoneHub H7, and when I use the equalizer, an alarm saying "Spotify can't play this right now. If you have the file on your computer you can import it." pops u...

Regular

  Country korea Device desktop Operating System  Windows 11   My Question or Issue I'm using Sony's InzoneHub H7, and when I use the equalizer, an alarm saying "Spotify can't ...

AlejaR

Moderator

1127 Views

7 replies

0 likes

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Solved!!Superuser Contribution Application not working correctly? (Desktop)

PlanPremiumCountryUKDeviceDesktop ComputerOperating SystemWindows 10 My Question or IssueMy Spotify application, previously completely fine, has stopped working today. It was unable to play my music so I tried re-logging. Then it wouldn't log me in, ...

Regular

Plan Premium Country UK Device Desktop Computer Operating System Windows 10   My Question or Issue My Spotify application, previously completely fine, has stopped working today. It was...

LaurenJoanna

Regular

1161 Views

10 replies

0 likes

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Superuser Contribution Issue with Screen Blinking After Closing Spotify URL in Edge or WebView2

PlanFreeCountryUSDeviceany machineOperating SystemWndows 11 24H2 My Question or IssueI'm experiencing an issue when opening the Spotify URL (https://open.spotify.com) in the Edge browser on my system. If I force-close the browser via Task Manager, th...

Regular

Plan Free Country US Device any machine Operating System Wndows 11 24H2   My Question or Issue I'm experiencing an issue when opening the Spotify URL (https://open.spotify.com) in the ...

MihailY

Moderator

1066 Views

8 replies

0 likes

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Superuser Contribution Stop open.spotify links to open the Spotify app!

My Question or IssueIn Chrome on Windows i acaccidentally clicked a message to open the Spotify app on load of the Webplayer. Now everytime i click on an open.spotify link the Spotify app opens up. Thats horrible!I want to only load the webplayer whe...

Casual Listener

My Question or Issue In Chrome on Windows i acaccidentally clicked a message to open the Spotify app on load of the Webplayer. Now everytime i click on an open.spotify link the Spotify app opens up....

rick_raven

Spotify

9410 Views

10 replies

8 likes

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  • 10 replies
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Superuser Contribution can't rate podcast after listening for 2 years

after listening to a podcast for about 2 years, i want to give it a rating, but it says i can't rate it until i listen to a few more episodes. this is ridiculous obviously

Visitor

after listening to a podcast for about 2 years, i want to give it a rating, but it says i can't rate it until i listen to a few more episodes. this is ridiculous obviously

Yordan

Moderator

579 Views

4 replies

2 likes

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  • 4 replies
  • 2 likes

Suddenly multiple songs from album start playing at the same time

PlanPremiumCountryNetherlands Operating Systemwindows 11 My Question or IssueAs I was listening, suddenly multiple songs of the album I was listening to (Moon Music by coldplay) started to play at the same time. The songs that were playing were I thi...

Roadie

Plan Premium Country Netherlands   Operating System windows 11   My Question or Issue As I was listening, suddenly multiple songs of the album I was listening to (Moon Music by col...

Amay

Spotify Star

757 Views

1 replies

0 likes

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  • 1 replies
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New issues with the Add to Liked Songs button

PlanPremiumCountryUnited StatesDeviceSpotify for Windows (64 bit)1.2.66.447.g4e37e896Operating SystemWindows 10 My Question or IssueI have not had this issue before, but if I click on the + button to like a song, it gives me the check mark, showing t...

Casual Listener

Plan Premium Country United States Device Spotify for Windows (64 bit) 1.2.66.447.g4e37e896 Operating System Windows 10   My Question or Issue I have not had this issue before, but if...

ribezaz

Spotify Star

852 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes