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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1739 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

146249 Views

83 replies

27 likes

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  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

131253 Views

294 replies

22 likes

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  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11010 Views

1 replies

6 likes

  • 11010 Views
  • 1 replies
  • 6 likes

Superuser Contribution Music Stops Playing Randomly on Desktop

PlanPremium CountryUSA DeviceDesktop Operating SystemWindows 11 My Question or IssueThe music randomly stops playing on my desktop. However, it seems the desktop still thinks it's playing music because the pause button is displayed, not the play butt...

Newbie

Plan Premium   Country USA   Device Desktop   Operating System Windows 11   My Question or Issue The music randomly stops playing on my desktop. However, it seems the...

bodybloominghub

Visitor

7582 Views

2 replies

0 likes

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Superuser Contribution Loudness consistency between normal / preview on desktop, W10

PlanPremiumCountryFRDevicedesktop pcOperating SystemSpotify for Windows (64 bit)1.2.61.443.gc51c574bMy Question or IssueHello Spotify makers,the loudness is not consistant between normal and preview mode. It is much louder and furthermore not changea...

Newbie

Plan Premium Country FR Device desktop pc Operating System Spotify for Windows (64 bit) 1.2.61.443.gc51c574b My Question or Issue Hello Spotify makers, the loudness is not consistant betwe...

Joan

Moderator

602 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Superuser Contribution Issue with playing songs on spotify

So i joined someones jam on spotify on the spotify web player, however i had to then install the app if i wanted to listen in on the jam. However i then uninstalled the app after as i prefer the web player, but upon returning to the web player it no ...

Visitor

So i joined someones jam on spotify on the spotify web player, however i had to then install the app if i wanted to listen in on the jam. However i then uninstalled the app after as i prefer the web ...

Dessi

Moderator

624 Views

1 replies

0 likes

Account
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Superuser Contribution Jam link doesn't work - host has ended the Jam session error

Plan - Premium Country - USA Operating System Windows My Question or Issue Having trouble joining Jams. Both my friend and I have tried joining on separate accounts that we freshly made to test the issue, and both of ours say that the host has ended ...

Newbie

Plan - Premium Country - USA Operating System Windows   My Question or Issue Having trouble joining Jams. Both my friend and I have tried joining on separate accounts that we fr...

MihailY

Moderator

3467 Views

14 replies

1 likes

  • 3467 Views
  • 14 replies
  • 1 likes

Superuser Contribution Cant log in using email/username and password

Plan Premium Country Device Windows, iPad 3, Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cannot log into the application but I can log into the browser. When i type in the email and password it says it is not recog...

Casual Listener

Plan Premium Country   Device Windows, iPad 3,  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cannot log into the applicati...

Vasil

Moderator

856 Views

6 replies

0 likes

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Superuser Contribution Re: Cant play any music

I am in the UK on my desk top and get Spotify OK till now.....now nothing What can I do?

Visitor

I am in the UK on my desk top and get Spotify OK till now.....now nothing What can I do?

OscarDC

Moderator

463 Views

1 replies

0 likes

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Superuser Contribution Spotify does not see music from local disk

I want to add files to Spotify from a local disk on my PC Windows 10. No matter how many folders I add in the Spotify settings, all folders are saved.

Visitor

I want to add files to Spotify from a local disk on my PC Windows 10. No matter how many folders I add in the Spotify settings, all folders are saved.

Eni

Moderator

514 Views

1 replies

0 likes

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  • 1 replies
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Spotify DDOSing my router

Hi All, A bit of a weird one. I've seen at least twice.I don't understand why and what's triggering it. The Spotify app will start sending A LOT (100Mbits/s) of network traffic, all of those tiny packets (between 54 and 60 bytes). This causes my rout...

Casual Listener

Hi All,   A bit of a weird one. I've seen at least twice. I don't understand why and what's triggering it. The Spotify app will start sending A LOT (100Mbits/s) of network traffic, all of tho...

591 Views

0 replies

0 likes

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Superuser Contribution Spotify for Windows doesn't share my activity, for apps that summary activity

My Question or IssueSo, when Im listening to Spotify on my Windows 10 app, it doesn't share my activity to other apps. But when Im using it on Google Chrome, or my phone (Android) everything works well, and data is shared normally. I dont have privat...

Visitor

  My Question or Issue So, when Im listening to Spotify on my Windows 10 app, it doesn't share my activity to other apps. But when Im using it on Google Chrome, or my phone (Android) everythin...

Yordan

Moderator

677 Views

1 replies

0 likes

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Solved!!Superuser Contribution app wont work on windows 11

PlanPremiumCountryusaDevicewindows 11 pcOperating Systemwindows 11 My Question or Issuenearly everytime i open the app or it opens on startup, the app will randomly skip through a bunch of songs, eventually stop on 1 after about 5-10 seconds. and the...

Regular

Plan Premium Country usa Device windows 11 pc Operating System windows 11   My Question or Issue nearly everytime i open the app or it opens on startup, the app will randomly skip thro...

codedvortex

Regular

3750 Views

21 replies

1 likes

  • 3750 Views
  • 21 replies
  • 1 likes

Superuser Contribution Old Playlist Shown Before Update on Windows App

PlanFreeCountryJapanDevicePCOperating SystemWindows 11Spotify Version1.2.60.564.gcc6305cbMy Question or IssueRecently, the New Music Friday and Release Radar playlists don’t update immediately. The old playlists from the previous week are always show...

Casual Listener

Plan Free Country Japan Device PC Operating System Windows 11 Spotify Version 1.2.60.564.gcc6305cb My Question or Issue Recently, the New Music Friday and Release Radar playlists don’t upd...

Novy

Moderator

646 Views

1 replies

0 likes

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Superuser Contribution My bluetooth headphones keep pausing spotify

If I go on a discord call while listening to spotify, it will mute spotify. Even if I hit play on the music there is no music. I can see the music is still playing, I just can't hear it. If I exit a discord call, the music will resume.

Visitor

If I go on a discord call while listening to spotify, it will mute spotify. Even if I hit play on the music there is no music. I can see the music is still playing, I just can't hear it. If I exit a ...

MihailY

Moderator

852 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Your Library cannot be expanded via mouse/keybinds beyond a certain point

Plan: Premium Country: US Device: Dell Desktop Operating System: Windows 10 My Question or Issue: When I use Spotify on desktop, I like to keep my view split between the album/playlist on the right, and my library on the left. Now currently, the libr...

Newbie

Plan: Premium Country: US Device: Dell Desktop Operating System: Windows 10 My Question or Issue:  When I use Spotify on desktop, I like to keep my view split between the alb...

Ulim

Music Fan

14336 Views

112 replies

31 likes

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  • 112 replies
  • 31 likes

Delay in Spotify Playlist Updates Affecting Embedded Music on Minecraft-Themed Website

Dear Spotify Support Team, I am currently managing a Minecraft themed website for a client, where we feature curated Spotify playlists to enhance the user experience while browsing game content. The playlists are updated daily to match specific Minec...

Visitor

Dear Spotify Support Team, I am currently managing a Minecraft themed website for a client, where we feature curated Spotify playlists to enhance the user experience while browsing game conten...

599 Views

0 replies

0 likes

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Really??? Cannot display playlist and lyrics at same time???

Hi guys, is their a way to display the lyrics and the playlist at the same time?! It looks like that it is not possible! What brings me to the topic, how shitty can a app in 2025 be, that you cannot adjust it like you want it? @Spotify: Its a shame s...

Visitor

Hi guys,   is their a way to display the lyrics and the playlist at the same time?!   It looks like that it is not possible! What brings me to the topic, how shitty can a app in 2025 be...

MateusM

Spotify Star

630 Views

1 replies

0 likes

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Solved!!Superuser Contribution [Desktop] Scrolling too fast in a discography results in "Spotify can't play this right now"

Windows 11, Windows Store installed with winget. 1. Open a large discography.2. Hold down the end-key to scroll to the bottom as quickly as possible.3. Play a track near the bottom.4. "Spotify can't play this right now" This seems to be connected to ...

Casual Listener

Windows 11, Windows Store installed with winget.   1. Open a large discography. 2. Hold down the end-key to scroll to the bottom as quickly as possible. 3. Play a track near the bottom. 4. ...

Joan

Moderator

1974 Views

9 replies

0 likes

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Superuser Contribution "No results found" for any prompt

Whenever I search anything on PC nothing pops up. It always says "No results found" no matter what I type.

Visitor

Whenever I search anything on PC nothing pops up. It always says "No results found" no matter what I type.

Yordan

Moderator

2151 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Too many buttons that do the same thing

PlanPremiumCountryUnited KingdomDeviceWindows LaptopOperating SystemWindows 11 My Question or IssueThere are too many buttons that do the same thing (at least when playing a video), which makes the interface unnecessarily convoluted and busy. There a...

Roadie

Plan Premium Country United Kingdom Device Windows Laptop Operating System Windows 11   My Question or Issue There are too many buttons that do the same thing (at least when playing a ...

MateusM

Spotify Star

677 Views

1 replies

0 likes

  • 677 Views
  • 1 replies
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Superuser Contribution Playback automatically stops after every second song

PlanPremiumCountryCanadaDeviceDesktop (PotiPlex AIO Plus 7410) Operating SystemWindows 11 24H2 My Question or IssueUsing the desktop app or the browser player (in chrome), in any playlist, whether on shuffle or not, the player on the bottom of the wi...

Newbie

Plan Premium Country Canada Device Desktop (PotiPlex AIO Plus 7410)  Operating System Windows 11 24H2   My Question or Issue Using the desktop app or the browser player (in chrome...

Susan_GP

Moderator

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes