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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

2428 Views

0 replies

4 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

155321 Views

83 replies

27 likes

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Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

adrienpastel

Newbie

149537 Views

295 replies

22 likes

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New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

11492 Views

1 replies

6 likes

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Spotify App or Web stops working or responding - due to ads blocked at workplace

At my workplace, trying to use my Spotify Premium, the desktop app plays maybe one song before stopping responding. It even won't close and only can via task manager. I strongly believe this is because it is trying to load ads or content being filter...

Newbie

At my workplace, trying to use my Spotify Premium, the desktop app plays maybe one song before stopping responding. It even won't close and only can via task manager. I strongly believe this is becau...

MateusM

Spotify Star

799 Views

1 replies

0 likes

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Superuser Contribution how can i find a spotify version available for windows 8.1?

i want to find a version of spotify available for windows 8.1. i dont even know what is the latest version available for windows 8.1, can yall help me out?

Visitor

i want to find a version of spotify available for windows 8.1. i dont even know what is the latest version available for windows 8.1, can yall help me out?

Susan_GP

Moderator

917 Views

1 replies

0 likes

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Superuser Contribution [Bug] When I close the lyrics for a song I get moved back to the place were that song is played

PlanPremiumCountrySwedenDeviceDesktop computerOperating SystemWindows 10 My Question or IssueWhen I open the lyrics for a song everything is well but when I close the lyrics I get moved to the place where the song are played Example I listened to the...

Newbie

Plan Premium Country Sweden Device Desktop computer Operating System Windows 10   My Question or Issue When I open the lyrics for a song everything is well but when I close the lyrics ...

Susan_GP

Moderator

704 Views

1 replies

1 likes

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  • 1 replies
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Superuser Contribution skipping songs

this issue > https://community.spotify.com/t5/Ongoing-Issues/Issue-with-the-Web-Player-skipping-tracks-on-multiple-devices/idi-p/6504570 is still not fixed. still skipping 6 songs, playing the 7th for 9 seconds then stopping. mods closed the last iss...

Casual Listener

this issue > https://community.spotify.com/t5/Ongoing-Issues/Issue-with-the-Web-Player-skipping-tracks-on-multiple-devices/idi-p/6504570 is still not fixed. still skipping 6 songs, playi...

stopthelies

Casual Listener

739 Views

2 replies

2 likes

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Superuser Contribution Spotify Stops Playing Music

PlanPremiumCountryCanadaDeviceAll devicesOperating SystemAll My Question or IssueIf I am playing music from a playlist, then hop into a Daily Mix playlist and click a track to play, it stops the music I was listening to and doesn't attempt to play th...

Casual Listener

Plan Premium Country Canada Device All devices Operating System All   My Question or Issue If I am playing music from a playlist, then hop into a Daily Mix playlist and click a track t...

Eni

Moderator

947 Views

5 replies

0 likes

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Playbutton's equalizer visualisation keeps moving when the song is silent

Hello, Is it possible to get rid of this equalizer visualisation nervously waving when I play a song? Maybe it would be nice to get a toggle switch in settings to turn this (and other unwanted/unnessesary visuals) off? When a song is silent in the mi...

Roadie

Hello,  Is it possible to get rid of this equalizer visualisation nervously waving when I play a song? Maybe it would be nice to get a toggle switch in settings to turn this (and other unwanted...

Lanciano007

Roadie

740 Views

2 replies

0 likes

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Spotify Update bug

PlanFreeCountryU.S. DeviceWindows PCOperating SystemWindows 11 My Question or IssueSpotify wanted to update today, but for whatever reason after it finished updating it would not open at all. I've had to uninstall/reinstall twice and both times it ha...

Visitor

Plan Free Country U.S.  Device Windows PC Operating System Windows 11   My Question or Issue Spotify wanted to update today, but for whatever reason after it finished updating it ...

Amay

Spotify Star

607 Views

1 replies

0 likes

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Superuser Contribution Installer failed with exit code: 23

17:24:00.377 I [/f:1015 ] Spotify Installer - Running normal installer.17:24:00.378 E [/f:1033 ] Spotify Installer - Invalid user account for install.

Casual Listener

17:24:00.377 I [/f:1015 ] Spotify Installer - Running normal installer. 17:24:00.378 E [/f:1033 ] Spotify Installer - Invalid user account for install.

Vasil

Moderator

935 Views

1 replies

0 likes

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Solved!!Superuser Contribution Songs not Saving to Liked Songs Playlist

PlanPremiumCountryUSA DeviceDesktop (not the Web Player)Operating SystemWindows 10 My Question or IssueI click the plus to save a song to my Liked Songs playlist and it turns green, but when I check (because I don't trust Spotify anymore) it is not i...

Regular

Plan Premium Country USA   Device Desktop (not the Web Player) Operating System Windows 10   My Question or Issue I click the plus to save a song to my Liked Songs playlist and i...

Susan_GP

Moderator

936 Views

5 replies

0 likes

green check
liked songs
saving
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Superuser Contribution ISSUE: "added by" and "date added" columns hidden in playlist despite having room - Desktop

The code that determines whether to show the "added by" and "date added" columns in a playlist is not computing the column width correctly on Desktop. Despite having plenty of room, it is not showing up. This happens both with and without the "Librar...

Regular

The code that determines whether to show the "added by" and "date added" columns in a playlist is not computing the column width correctly on Desktop. Despite having plenty of room, it is not showing...

picklenchips

Regular

885 Views

3 replies

1 likes

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Superuser Contribution Music Stops Playing Randomly on Desktop

PlanPremium CountryUSA DeviceDesktop Operating SystemWindows 11 My Question or IssueThe music randomly stops playing on my desktop. However, it seems the desktop still thinks it's playing music because the pause button is displayed, not the play butt...

Newbie

Plan Premium   Country USA   Device Desktop   Operating System Windows 11   My Question or Issue The music randomly stops playing on my desktop. However, it seems the...

bodybloominghub

Visitor

8190 Views

2 replies

0 likes

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Superuser Contribution Loudness consistency between normal / preview on desktop, W10

PlanPremiumCountryFRDevicedesktop pcOperating SystemSpotify for Windows (64 bit)1.2.61.443.gc51c574bMy Question or IssueHello Spotify makers,the loudness is not consistant between normal and preview mode. It is much louder and furthermore not changea...

Newbie

Plan Premium Country FR Device desktop pc Operating System Spotify for Windows (64 bit) 1.2.61.443.gc51c574b My Question or Issue Hello Spotify makers, the loudness is not consistant betwe...

Joan

Moderator

650 Views

2 replies

1 likes

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  • 1 likes

Superuser Contribution Issue with playing songs on spotify

So i joined someones jam on spotify on the spotify web player, however i had to then install the app if i wanted to listen in on the jam. However i then uninstalled the app after as i prefer the web player, but upon returning to the web player it no ...

Visitor

So i joined someones jam on spotify on the spotify web player, however i had to then install the app if i wanted to listen in on the jam. However i then uninstalled the app after as i prefer the web ...

Dessi

Moderator

670 Views

1 replies

0 likes

Account
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Superuser Contribution Jam link doesn't work - host has ended the Jam session error

Plan - Premium Country - USA Operating System Windows My Question or Issue Having trouble joining Jams. Both my friend and I have tried joining on separate accounts that we freshly made to test the issue, and both of ours say that the host has ended ...

Newbie

Plan - Premium Country - USA Operating System Windows   My Question or Issue Having trouble joining Jams. Both my friend and I have tried joining on separate accounts that we fr...

lordfurion

Newbie

4150 Views

15 replies

1 likes

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  • 15 replies
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Superuser Contribution Cant log in using email/username and password

Plan Premium Country Device Windows, iPad 3, Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I cannot log into the application but I can log into the browser. When i type in the email and password it says it is not recog...

Casual Listener

Plan Premium Country   Device Windows, iPad 3,  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I cannot log into the applicati...

Vasil

Moderator

908 Views

6 replies

0 likes

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Superuser Contribution Re: Cant play any music

I am in the UK on my desk top and get Spotify OK till now.....now nothing What can I do?

Visitor

I am in the UK on my desk top and get Spotify OK till now.....now nothing What can I do?

OscarDC

Moderator

490 Views

1 replies

0 likes

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Superuser Contribution Spotify does not see music from local disk

I want to add files to Spotify from a local disk on my PC Windows 10. No matter how many folders I add in the Spotify settings, all folders are saved.

Visitor

I want to add files to Spotify from a local disk on my PC Windows 10. No matter how many folders I add in the Spotify settings, all folders are saved.

Eni

Moderator

539 Views

1 replies

0 likes

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  • 1 replies
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Spotify DDOSing my router

Hi All, A bit of a weird one. I've seen at least twice.I don't understand why and what's triggering it. The Spotify app will start sending A LOT (100Mbits/s) of network traffic, all of those tiny packets (between 54 and 60 bytes). This causes my rout...

Casual Listener

Hi All,   A bit of a weird one. I've seen at least twice. I don't understand why and what's triggering it. The Spotify app will start sending A LOT (100Mbits/s) of network traffic, all of tho...

633 Views

0 replies

0 likes

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Superuser Contribution Spotify for Windows doesn't share my activity, for apps that summary activity

My Question or IssueSo, when Im listening to Spotify on my Windows 10 app, it doesn't share my activity to other apps. But when Im using it on Google Chrome, or my phone (Android) everything works well, and data is shared normally. I dont have privat...

Visitor

  My Question or Issue So, when Im listening to Spotify on my Windows 10 app, it doesn't share my activity to other apps. But when Im using it on Google Chrome, or my phone (Android) everythin...

Yordan

Moderator

721 Views

1 replies

0 likes

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