Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139228 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139228 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54948 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54948 Views
  • 0 replies
  • 33 likes

Solved!!Superuser Contribution PLAYLIST PRIVACY CHANGE hindered on PC app

ISSUE ON PC APP: I'm unsure if this is a privacy change being looked into, but playlists no longer hold the 'public playlist' or 'private playlist' title like they used to. while the feature still exists on mobile and can be edited there, if a playli...

  • Casual Listener
  • ISSUE ON PC APP: I'm unsure if this is a privacy change being looked into, but playlists no longer hold the 'public playlist' or 'private playlist' title like they used to. while the feature still ex...
  • joryclark
  • Casual Listener
  • 69 Views
  • 2 replies
  • 0 likes
  • 69 Views
  • 2 replies
  • 0 likes

Superuser Contribution Group Session From Pc

PlanPremiumCountryItalyDevicePC DesktopOperating SystemWindows 11 My Question or Issue is: i use spotify but when i want to start a Group Session it doesn't show up the impo

  • Casual Listener
  • Plan Premium Country Italy Device PC Desktop Operating System Windows 11   My Question or Issue is: i use spotify but when i want to start a Group Session it doesn't show up the impo &...
  • Eni
  • Moderator
  • 170 Views
  • 3 replies
  • 0 likes
  • 170 Views
  • 3 replies
  • 0 likes

Search bar in Liked Songs page triggers crash when typing specific characters

Never mind. Latest update fixed this. Operating SystemWindows 11 My Question or IssueQuite simple. Typing specific characters in the search bar of the Liked Songs page causes the internal browser to crash and prompt a reload. So far the characters I'...

  • Newbie
  • Never mind. Latest update fixed this.   Operating System Windows 11   My Question or Issue Quite simple. Typing specific characters in the search bar of the Liked Songs page causes th...
  • 43 Views
  • 0 replies
  • 0 likes
  • 43 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playlists background color

Hi everyone, and Happy New Year ! It took me a while to get used to the new Spotify UI on desktop, but I'm actually really liking it now ! When I create a playlist and upload a picture as my playlist cover, it puts a background color, according to th...

  • Roadie
  • Hi everyone, and Happy New Year !   It took me a while to get used to the new Spotify UI on desktop, but I'm actually really liking it now !   When I create a playlist and upload a pict...
  • kaworu_bloodpaw
  • Roadie
  • 1246 Views
  • 22 replies
  • 0 likes
  • 1246 Views
  • 22 replies
  • 0 likes

Superuser Contribution Spotify app on Windows not Downloading Podcasts

My desktop app on Windows will not download any podcasts. It downloads music just fine, it is only podcasts that have a problem. My app is up to date, I've restarted the computer, I've even deleted and reinstalled the app, and it still is not working...

  • Visitor
  • My desktop app on Windows will not download any podcasts. It downloads music just fine, it is only podcasts that have a problem. My app is up to date, I've restarted the computer, I've even deleted a...
  • MihailY
  • Moderator
  • 63 Views
  • 1 replies
  • 0 likes
  • 63 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify shuts down whenever play butoon is used (Windows 11)

Student spotify account works without issues on other android and Windows devices. Recently I installed windows on a new laptop (Windows 11) and whenever I press the play button, the app becomes unresponsive for 3 sec ca. and then shuts down complete...

  • Newbie
  • Student spotify account works without issues on other android and Windows devices. Recently I installed windows on a new laptop (Windows 11) and whenever I press the play button, the app becomes unre...
  • Yordan
  • Moderator
  • 54 Views
  • 1 replies
  • 0 likes
  • 54 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to regain removed acess of web player??

by mistake I removed the acess of webplayer in manage apps due to which i am not able to sign in web player. so how to regain the acess again.

  • Visitor
  • by mistake I removed the acess of webplayer in manage apps due to which i am not able to sign in web player. so how to regain the acess again.
  • MihailY
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Superuser Contribution SOME SONGS HAVE MIND OF THERE OWN

HAVE ALOT OF SONGS I PLAY AT NORMAL DAILY USE ALL OF A SUDDEN THEY ARE SKIPPING LIKE A SCRATCHED RECORD OR JUMP TO NEXT CHORUS ON THERE OWN I AM ON FAMILY PLAN AND ALL MY FAMILY HAS SAME ISSUES PlanFree/PremiumUSA Country Device DESKTOP AND 3 ANDROID...

  • Newbie
  • HAVE ALOT OF SONGS I PLAY AT NORMAL DAILY USE ALL OF A SUDDEN THEY ARE SKIPPING LIKE A SCRATCHED RECORD OR JUMP TO NEXT CHORUS ON THERE OWN  I AM ON FAMILY PLAN AND ALL MY FAMILY HAS SAME ISSUE...
  • Dian
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • 79 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No option to dislike songs on desktop

PlanPremiumCountryUSDevice(LG V20, Windows 10 pc) My Question or IssueWhy is there no Dislike or equivolent button on the desktop platform.... I dont want to have to take my phone out everytime i want to dislike a song. This is very anoying and im th...

s.PNG Screenshot_2019-10-23-21-33-21.png
  • Casual Listener
  •   Plan Premium Country US Device (LG V20, Windows 10 pc)     My Question or Issue Why is there no Dislike or equivolent button on the desktop platform.... I dont want to have...
  • StanLeeDE
  • Newbie
  • 12913 Views
  • 25 replies
  • 10 likes
  • 12913 Views
  • 25 replies
  • 10 likes

Shift-clicking, clicking, then shift-clicking selects the wrong songs

PlanPremiumCountryNorwayDevicePCOperating SystemWin11 My Question or IssueWhen selecting multiple songs in a list (playlist, album, popular song list on artist page, probably others), using a mouse and the shift key, some state seems to be discarded,...

  • Casual Listener
  • Plan Premium Country Norway Device PC Operating System Win11   My Question or Issue When selecting multiple songs in a list (playlist, album, popular song list on artist page, probably...
  • kaworu_bloodpaw
  • Roadie
  • 43 Views
  • 1 replies
  • 1 likes
  • 43 Views
  • 1 replies
  • 1 likes

Play button on keyboard not working. Other buttons skip, volume, etc. work

Using Desktop app.Windows 10Logitech MX Keys keyboardThe pause/play button is not functioning with Spotify. The other buttons, skip, volume, etc. are working as intended. I tried to disable the keymapping in Chrome, disable the Spotify desktop overla...

  • Visitor
  • Using Desktop app. Windows 10 Logitech MX Keys keyboard The pause/play button is not functioning with Spotify. The other buttons, skip, volume, etc. are working as intended. I tried to disable...
  • kaworu_bloodpaw
  • Roadie
  • 431 Views
  • 6 replies
  • 0 likes
  • 431 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Casting from PC stops when inserting headphone jack

PlanPremiumCountryHolland DeviceW10 Spotify app and android phones (Apple might have the same problem) My Question or IssueWhenever I plug my headset in to my phone Spotify stops casting to my Chromecast. I find the trigger: 'switch to android phone ...

  • Music Fan
  •   Plan Premium Country Holland   Device W10 Spotify app and android phones (Apple might have the same problem)   My Question or Issue Whenever I plug my headset in to my phon...
  • O_liberte
  • Newbie
  • 1031 Views
  • 9 replies
  • 3 likes
  • 1031 Views
  • 9 replies
  • 3 likes

Superuser Contribution Artist column missing.

Major bug since the new UI, makes big playlists impossible to navigate easily.PlanPremiumCountry Operating SystemWindows 10 My Question or Issue

  • Regular
  • Major bug since the new UI, makes big playlists impossible to navigate easily. Plan Premium Country   Operating System Windows 10   My Question or Issue  
  • skatearcl
  • Casual Listener
  • 1043 Views
  • 8 replies
  • 16 likes
  • 1043 Views
  • 8 replies
  • 16 likes

Spotify PWA keeps uninstalling itself

The spotify PWA (installed with the install button in microsoft edge) keeps uninstalling itself periodically. This happens on both my laptop and my desktop

  • Casual Listener
  • The spotify PWA (installed with the install button in microsoft edge) keeps uninstalling itself periodically. This happens on both my laptop and my desktop
  • 52 Views
  • 0 replies
  • 0 likes
  • 52 Views
  • 0 replies
  • 0 likes

songs not in playlist not playing

Whenever I play a playlist, songs play perfectly. However, when I want to listen to an artist or album and those songs aren't on my playlist, spotify just doesn't play. This also extends to enhanced versions of my playlist: the songs that were not pr...

  • Visitor
  • Whenever I play a playlist, songs play perfectly. However, when I want to listen to an artist or album and those songs aren't on my playlist, spotify just doesn't play. This also extends to enhanced ...
  • Miglekk
  • Casual Listener
  • 104 Views
  • 3 replies
  • 0 likes
  • 104 Views
  • 3 replies
  • 0 likes

Superuser Contribution How I can activate the new design in beta ?

I would like to see again the design, I've got a 'preview' at the end of 2022. He is very nice ! But now, I've got the actual design (2021)

  • Newbie
  • I would like to see again the design, I've got a 'preview' at the end of 2022. He is very nice ! But now, I've got the actual design (2021)
  • Vasil
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Home Page stuck

PlanPremiumCountryCroatiaDeviceWindows 10 PC, Samsung Galaxy 21+ (Android)Operating SystemAndroid 11, Windows 10 My Question or IssueGood Afternoon section of Home Page on my profile does not update. This is the same on PC and mobile phone (see scree...

  • Regular
  • Plan Premium Country Croatia Device Windows 10 PC, Samsung Galaxy 21+ (Android) Operating System Android 11, Windows 10   My Question or Issue Good Afternoon section of Home Page ...
  • katelynicole
  • Casual Listener
  • 569 Views
  • 7 replies
  • 0 likes
  • 569 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Home Page is stuck

PlanPremiumDeviceiPhone 7Operating SystemWindows 10,My Question or IssueSo I have had this now for about 2 weeks and I am sick of it my Spotify home page is stuck those 3 sections (Good Morning, Discover, More of what you like)have been the same and ...

  • Newbie
  • Plan Premium Device iPhone 7 Operating System Windows 10, My Question or Issue So I have had this now for about 2 weeks and I am sick of it my Spotify home page is stuck those 3 sections (Good...
  • katelynicole
  • Casual Listener
  • 240 Views
  • 3 replies
  • 1 likes
  • Help
    homepage stuck
  • 240 Views
  • 3 replies
  • 1 likes