Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Discuss Spotify for Windows
Plan Premium Device PC / Android My Question or Issue This happened a few days ago. Normally when i clicked an Artist > Discography > Show All > And play a song, the next song was from the next album of the artist. Now, the next song is a random one ...
Casual Listener
14348 Views
111 replies
52 likes
Premium member, France, Windows 10 64 bits updated, Focusrite Audio solo usb external soundcard updated, Desktop app updated I talk with the customer service, we try to solve my problem and they told me that it should be an issue that I have to talk ...
Music Fan
2042 Views
16 replies
3 likes
PlanPremiumCountryCanadaDeviceDesktop PC IntelOperating SystemWindows 11 My Question or IssueFollowed clean re-install instructions after getting black screen at startup. Installed the latest June 15 version from the Windows Store. Ran once without p...
Visitor
5006 Views
40 replies
2 likes
Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic troubleshooting Restart the Spotify app as well as your PC. Make sure both the app and Windows are...
PlanPremium CountryUSA Operating SystemWindows 10 My Question or IssueI just want to use normal shuffle but every time I change tabs to something else or look away, it switches from normal shuffle over to smart shuffle and I have to turn it off again...
Plan Premium Country USA Operating System Windows 10 My Question or Issue I just want to use normal shuffle but every time I change tabs to something else or look away,...
Newbie
8498 Views
22 replies
13 likes
PlanPremiumCountryNetherlandsDevicePCOperating SystemWindows 11 My Question or IssueWhenever I open spotify my monitor (MSI monitor) turns off. The issue has to do with the monitor having HD audio output speakers, because when i disabled them in devi...
Plan Premium Country Netherlands Device PC Operating System Windows 11 My Question or Issue Whenever I open spotify my monitor (MSI monitor) turns off. The issue has to do with the mon...
Moderator
426 Views
4 replies
2 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHave looked through posts and tried all suggestions but just can't get video to play? Windows...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Have lo...
Casual Listener
241 Views
3 replies
0 likes
Device(Desktop)Operating System(Windows, Chrome browser) My Question or Issue Problem: Lyrics are consistently delayed by approximately 0.3 to 1 second across ALL songs.Steps taken: I have checked multiple tracks and genres, and the delay is persiste...
Device (Desktop) Operating System (Windows, Chrome browser) My Question or Issue Problem: Lyrics are consistently delayed by approximately 0.3 to 1 second across ALL songs. ...
Moderator
216 Views
1 replies
0 likes
PlanFreeCountryUSAOperating SystemWindows 10My Question or Issue My issue is that I cannot log in to my Spotify, I tried everything to checking my country, delete Spotify, and all of Spotify's files (cache, etc...) Restart my computer and update my c...
Plan Free Country USA Operating System Windows 10 My Question or Issue My issue is that I cannot log in to my Spotify, I tried everything to checking my country, delete Spotify, and all o...
Moderator
6928 Views
7 replies
0 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 10 My IssueWhen playing a song from a playlist whose queue has finished, while shuffle is enabled and repeats are not, only that singular song will be added to the queue (no songs in "Next from: Pl...
Plan Premium Country USA Device PC Operating System Windows 10 My Issue When playing a song from a playlist whose queue has finished, while shuffle is enabled and repeats are not, on...
Moderator
1204 Views
6 replies
0 likes
PlanPremiumDeviceSamsung Galaxy S24 Ultra / PCsOperating SystemWindows 10 / ZorinOS I've added new songs to my favourites library while listening on my phone during travel and when I now open Spotify on other devices I do not see those songs in favou...
Plan Premium Device Samsung Galaxy S24 Ultra / PCs Operating System Windows 10 / ZorinOS I've added new songs to my favourites library while listening on my phone during travel and when...
Casual Listener
364 Views
4 replies
0 likes
PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueI used to always click on the "Search" button and go into the "New Releases" section and just scroll through to find cool new stuff. At some point in the past couple ...
Plan Premium Country USA Device Desktop PC Operating System Windows 10 My Question or Issue I used to always click on the "Search" button and go into the "New Releases" section and j...
Visitor
3896 Views
6 replies
3 likes
PlanPremiumCountryUSADevicePCOperating SystemWindows 11 Installation Type: Tried both Microsoft Store and Direct DownloadThe Issue:I am experiencing severe UI stuttering and lag. This has been going on since October 2025. When I click the volume bar ...
Plan Premium Country USA Device PC Operating System Windows 11 Installation Type: Tried both Microsoft Store and Direct Download The Issue: I am experiencing severe UI stuttering an...
Roadie
5947 Views
22 replies
3 likes
I use Spotify on my Android Phone and on my Windows 11 laptop. For a long time now, I find that at random times of the day or night (even when I am sleeping) Spotify will start playing on my Windows 11 Laptop. Obviously this is not a major problem du...
I use Spotify on my Android Phone and on my Windows 11 laptop. For a long time now, I find that at random times of the day or night (even when I am sleeping) Spotify will start playing on my Windows ...
Moderator
3918 Views
11 replies
0 likes
I had no issues with the desktop app for years, then suddenly about a month or so ago the issue started. When I launch Spotify, it lags the entire computer for several seconds, and the same thing can happen when tabbing back into the app after a whil...
I had no issues with the desktop app for years, then suddenly about a month or so ago the issue started. When I launch Spotify, it lags the entire computer for several seconds, and the same thing can...
Regular
30971 Views
65 replies
13 likes
My 'clear queue' button has disappeared on desktop – I've updated to the latest version of Spotify. Autoplay is off and I've tried to restart the app. It's a bit frustrating to keep having to skip/change songs with the queue still going every time! A...
My 'clear queue' button has disappeared on desktop – I've updated to the latest version of Spotify. Autoplay is off and I've tried to restart the app. It's a bit frustrating to keep having to skip/ch...
Newbie
22189 Views
22 replies
3 likes
PlanPremiumCountrySpainDeviceHP Laptop 15Operating SystemWindows 10 My Question or IssueI can't play music on my Desktop Spotify app (version 1.1.5.152.gf0f488f1). Music starts playing and then stops after 5/6 seconds. Message of "Can't play the curr...
Plan Premium Country Spain Device HP Laptop 15 Operating System Windows 10 My Question or Issue I can't play music on my Desktop Spotify app (version 1.1.5.152.gf0f488f1). Mu...
Casual Listener
59745 Views
24 replies
7 likes
Dear Spotify Support Team,I am writing to seek clarification regarding a recent prompt I encountered while using the Spotify app on Windows. Upon launching the application, I was presented with a pop-up requesting camera access. This raised some conc...
Dear Spotify Support Team, I am writing to seek clarification regarding a recent prompt I encountered while using the Spotify app on Windows. Upon launching the application, I was presented with a p...
Roadie
602 Views
1 replies
1 likes
Plan Free Operating System Windows 11 My Question or Issue I added Spotify to the firewall exception list and reinstalled the app, but nothing helps
Plan Free Operating System Windows 11 My Question or Issue I added Spotify to the firewall exception list and reinstalled the app, but nothing helps
Visitor
17629 Views
30 replies
3 likes
PlanPremiunCountryNorwayDeviceAcer Aspire laptopOperating SystemWindows 11 Home My Question or IssueHiSo it seems you have changed the way playlists function. When I search for a song in a playlist (please see the attached screenshot), and I press pl...
Plan Premiun Country Norway Device Acer Aspire laptop Operating System Windows 11 Home My Question or Issue Hi So it seems you have changed the way playlists function. When ...
Moderator
113545 Views
8 replies
3 likes
PlanPremiumDevicePCOperating SystemWindows 11 25h2 My Question or IssueHow do i fix this, i have tried changing playback device, reinstalling, clearing chache, download spicetify (i didnt know if this would work but some of my friends got it) and mor...
Plan Premium Device PC Operating System Windows 11 25h2 My Question or Issue How do i fix this, i have tried changing playback device, reinstalling, clearing chache, download s...
Casual Listener
1366 Views
4 replies
0 likes
the fullscreen button next to the miniplayer button doesn't appear. but on the spotify web the button appears
the fullscreen button next to the miniplayer button doesn't appear. but on the spotify web the button appears
Visitor
70758 Views
96 replies
12 likes
FreeUnited Kingdom DeviceDell InspironOperating SystemWindows 10 My Question or Issue:Every time for the last month when I open up Spotify and listen to playlists containing songs I've previously liked, they do not register as having been liked, i.e....
Free United Kingdom Device Dell Inspiron Operating System Windows 10 My Question or Issue: Every time for the last month when I open up Spotify and listen to playlists containi...
Newbie
9182 Views
16 replies
16 likes
PlanPremiumCountryU.S.DeviceComputerOperating SystemWindows 11 My Question or IssueSpotify app pops up a box for me to select a certificate. Says "Select a certificate to authenticate yourself to apresolve.spotify.com:443". There are 2 listed. I've t...
Plan Premium Country U.S. Device Computer Operating System Windows 11 My Question or Issue Spotify app pops up a box for me to select a certificate. Says "Select a certificate ...
Casual Listener
2953 Views
15 replies
5 likes
