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Desktop (Windows)

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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • SaylorDustin
  • Casual Listener
  • 39233 Views
  • 75 replies
  • 26 likes
  • 39233 Views
  • 75 replies
  • 26 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • cour10e22
  • Regular
  • 67304 Views
  • 265 replies
  • 21 likes
  • 67304 Views
  • 265 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4703 Views
  • 1 replies
  • 6 likes
  • 4703 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 144691 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 144691 Views
  • 0 replies
  • 26 likes

Google Cast Speakers Missing in Desktop App's Device List

DeviceDesktop PCOperating SystemWindows 11My Question or IssueIn the "connect to a device" list, the (android) mobile app will show a google home speaker group along with the individual speakers it comprises. (So that you can play on e.g., either "Be...

  • Newbie
  • Device Desktop PC Operating System Windows 11 My Question or Issue In the "connect to a device" list, the (android) mobile app will show a google home speaker group along with the individual spe...
  • exmann
  • Music Fan
  • 385 Views
  • 1 replies
  • 0 likes
  • Desktop
    desktop app
    device list
    devices list
    devices missing
    google cast
    Google Home
    group
    Groups
    Nest
    not showing
    select another device
    Speaker group
    speaker groups
  • 385 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution consistent delay/desync between devices

PlanPremiumCountryArgentinaDevicedesktop (win10), netbook (win 10), lg m250 (android 7.0)Operating SystemWindows 10, Android 7.0 My Question or Issuewhen playing a song on my desktop, my netbook shows the timestamp as -1:0-6 , when in the desktop is ...

  • Casual Listener
  • Plan Premium Country Argentina Device desktop (win10), netbook (win 10), lg m250 (android 7.0) Operating System Windows 10, Android 7.0   My Question or Issue when playing a song on my...
  • TheBango
  • Music Fan
  • 1124 Views
  • 13 replies
  • 0 likes
  • 1124 Views
  • 13 replies
  • 0 likes

Solved!! Spotify won't output through audio interface? Need answers by tommorow please!

I have a Gemini G2V and for the past few months I have used it no problem as an audio through/audio interface for my computer while I'm not DJ'ing. Spotify used to work fine with this but now it doesn't seem to want to play at all when my controller ...

  • Casual Listener
  • I have a Gemini G2V and for the past few months I have used it no problem as an audio through/audio interface for my computer while I'm not DJ'ing. Spotify used to work fine with this but now it does...
  • 21ctl2tls2cnrukgkyai
  • Visitor
  • 7295 Views
  • 5 replies
  • 0 likes
  • Windows
  • 7295 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify too slow in Windows with many playlists and songs

Plan: PremiumCountry: SpainDevice: laptop / desktop / workstationOperating System: Windows 10 and 11 Hello: I have been a user of Spotify Premium for years and I am in love with the application but for more than 1 year I have had a problem that I can...

  • Music Fan
  • Plan: Premium Country: Spain Device: laptop / desktop / workstation Operating System: Windows 10 and 11   Hello: I have been a user of Spotify Premium for years and I am in love with t...
  • teh_hahn
  • Newbie
  • 466 Views
  • 6 replies
  • 1 likes
  • 466 Views
  • 6 replies
  • 1 likes

Superuser Contribution Review of Spotify’s Recommended Songs Preview Feature

PlanPremiumCountryUSADeviceCustom Built PCOperating SystemWindows 10 My Question or IssueReview of a Feature I had Temporary Access To...I recently experienced a fantastic new feature on Spotify's desktop app that significantly enhanced my playlist-b...

  • Newbie
  • Plan Premium Country USA Device Custom Built PC Operating System Windows 10   My Question or Issue Review of a Feature I had Temporary Access To... I recently experienced a fa...
  • Elena
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I need a setting to change the color of the lyrics screen

I've been having increased sensibility to lights and colors nowadays and the already jarring colors spotify sometimes chooses for the lyrics screen are having worse and worse effects on me. I can't find any settings in the preferences page to adjust ...

  • Regular
  • I've been having increased sensibility to lights and colors nowadays and the already jarring colors spotify sometimes chooses for the lyrics screen are having worse and worse effects on me. I can't f...
  • Ivelina
  • Moderator
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daylists not updating nicely when listening on a connected device.

PlanPremium CountryUnited Kingdom Operating SystemWindows 10 My Question or IssuePressing play on a daylist when playing through a connected device causes the daylist that was last started on that device to play, instead of the updated one. Currently...

  • Regular
  • Plan Premium   Country United Kingdom   Operating System Windows 10   My Question or Issue Pressing play on a daylist when playing through a connected device causes the dayli...
  • Robadobdob
  • Roadie
  • 1054 Views
  • 7 replies
  • 1 likes
  • 1054 Views
  • 7 replies
  • 1 likes

Superuser Contribution Has the full new releases section been completely removed?

PlanPremiumCountryUSADeviceDesktop PCOperating SystemWindows 10 My Question or IssueI used to always click on the "Search" button and go into the "New Releases" section and just scroll through to find cool new stuff. At some point in the past couple ...

  • Casual Listener
  • Plan Premium Country USA Device Desktop PC Operating System Windows 10   My Question or Issue I used to always click on the "Search" button and go into the "New Releases" section and j...
  • blyan
  • Casual Listener
  • 193 Views
  • 2 replies
  • 1 likes
  • 193 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Does Spotify count Local files as listened to?

I have whole mixtapes and albums which aren't on Spotify otherwise. Does anyone know if these actually get counted in places like Spotify.me and 20XX wrapped. So far from what I can see, they don't go on the 2018 wrapped playlist and they aren't anyw...

  • Newbie
  • I have whole mixtapes and albums which aren't on Spotify otherwise. Does anyone know if these actually get counted in places like Spotify.me and 20XX wrapped. So far from what I can see, they don't g...
  • deloquencia
  • Newbie
  • 28278 Views
  • 8 replies
  • 2 likes
  • 28278 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution Preview of song not working when copying it

PlanFreeCountryUruguayDeviceComputerOperating SystemWindows 10 I'm a huge fan of sharing my favourite songs with my friends in Discord, but lately, whenever I copy the song's link, they dont show up as before, instead, they are shown as "open.spotify...

  • Casual Listener
  • Plan Free Country Uruguay Device Computer Operating System Windows 10   I'm a huge fan of sharing my favourite songs with my friends in Discord, but lately, whenever I copy the song's l...
  • Fayisoke
  • Visitor
  • 5340 Views
  • 5 replies
  • 0 likes
  • 5340 Views
  • 5 replies
  • 0 likes

Superuser Contribution Disable videos

PlanFree/PremiumCountryGermanyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI would like to have the option to disable videos. I do not watch them, and from what I...

  • Regular
  • Plan Free/Premium Country Germany Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I woul...
  • fyzpyd_fe-gxv
  • Casual Listener
  • 3802 Views
  • 2 replies
  • 1 likes
  • 3802 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Windows PC app, adjusts overall PC volume settings when minimized

Whenever my Spotify desktop app is minimized or not longer in focus, it reduces the volume for everything on my PC.For example if normally, my volume mixer is set to 100%. When spotify is in focus it's reduced to 65%The inverse is also true and if I ...

  • Visitor
  • Whenever my Spotify desktop app is minimized or not longer in focus, it reduces the volume for everything on my PC. For example if normally, my volume mixer is set to 100%. When spotify is in focu...
  • OscarDC
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution the right-hand side of my web players are unresponsive.

I have taken a screenshot that shows a white vertical line. The webplayer is unresponsive to mouse click to the right of that line

  • Music Fan
  • I have taken a screenshot that shows a white vertical line. The webplayer is unresponsive to mouse click to the right of that line
  • OscarDC
  • Moderator
  • 129 Views
  • 2 replies
  • 0 likes
  • 129 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify crashes on Windows 11 on "Play next"

Hey, ive been having problems recently with my spotify app, i restart my computer daily and have tried clearing cache, reinstalling the app, updating windows, enabling and disableing hardware axcelleration. The problems im having is that it constantl...

  • Regular
  • Hey, ive been having problems recently with my spotify app, i restart my computer daily and have tried clearing cache, reinstalling the app, updating windows, enabling and disableing hardware ax...
  • Susan_GP
  • Moderator
  • 314 Views
  • 9 replies
  • 0 likes
  • 314 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can I somehow hide songs in the web version?

PlanPremium DuoCountryPolandDeviceDesktop ChromeOperating SystemWindows 10 My Question or IssueHi, Is it somehow possible to hide songs of others' playlist on the web version? I can do it on my mobile but when i play the playlist in web, then the hid...

  • Visitor
  • Plan Premium Duo Country Poland Device Desktop Chrome Operating System Windows 10   My Question or Issue Hi,  Is it somehow possible to hide songs of others' playlist on the web ...
  • onlytocomplain
  • Music Fan
  • 2854 Views
  • 5 replies
  • 3 likes
  • 2854 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Lyrics feature unavailable

Hey Community! Just a heads up that our Lyrics feature on desktop is currently unavailable as we're making some big improvements to the feature. We'll share more updates soon. We can also confirm our partnership with Musixmatch is ending. It was a gr...

  • Spotify
  • Spotify
  • Hey Community!   Just a heads up that our Lyrics feature on desktop is currently unavailable as we're making some big improvements to the feature. We'll share more updates so...
  • Lilia2170
  • Newbie
  • 591503 Views
  • 1005 replies
  • 117 likes
  • 591503 Views
  • 1005 replies
  • 117 likes

Superuser Contribution My Library won't load (Web)

My Library was showing.I went to sort it alphabetically, and it disappeared, saying 'Something went wrong, Try reloading your library'I've tried doing that for the past two weeks. I've cleared caches, I've deleted the saved tab, I've logged out. Noth...

  • Visitor
  • My Library was showing. I went to sort it alphabetically, and it disappeared, saying 'Something went wrong, Try reloading your library' I've tried doing that for the past two weeks. I've cleared c...
  • Yordan
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution my friend activity list doesn't appear

i use spotify free at my pc and there seems to be a problem with my friend activity list since there's nothing there, it's just black. i've tried everything, but nothing is working. any help?

Screenshot 2024-06-10 152905.png
  • Regular
  •   i use spotify free at my pc and there seems to be a problem with my friend activity list since there's nothing there, it's just black. i've tried everything, but nothing is working. any help?
  • Susan_GP
  • Moderator
  • 340 Views
  • 8 replies
  • 0 likes
  • Account
    Free
    Other
  • 340 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Albums in library not showing when viewing from playlist

Windows App I have a strange issue, I have a big playlist of songs I'm using to discover things on. Often taken from other users playlists or Spotify created playlists. I have a strange issue where I recognise a song/album and think, "I already have ...

  • Roadie
  • Windows App   I have a strange issue, I have a big playlist of songs I'm using to discover things on. Often taken from other users playlists or Spotify created  playlists.  I have a ...
  • Robinmist
  • Newbie
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify no reproduce mis canciones en PC

PlanPremiumCountryEcuador DeviceLaptop Windows 10Que tal amigo tengo un problema muy grande cuando entro a la APP de Spotify en mi laptop no me reproduce ninguna cancion sale como que si se estara reproduciendo pero no suena ya la reinstale , borre e...

  • Newbie
  • Plan Premium Country Ecuador   Device Laptop Windows 10 Que tal amigo tengo un problema muy grande cuando entro a la APP de Spotify en mi laptop no me reproduce ninguna cancion sale como ...
  • Dawe911
  • Casual Listener
  • 82756 Views
  • 46 replies
  • 11 likes
  • 82756 Views
  • 46 replies
  • 11 likes