Music Videos Automatically Being Disabled

[nguyesab]

Plan

Premium Family Plane

Country

US

Device

Windows 10 Desktop

My Question or Issue

I always have the miniplayer enabled when I am using Spotify at my desk. When the music video feature was released, I enjoyed the way it would automatically enable the music video in the miniplayer. However, a few months ago, it suddenly kept switching back to audio only, even if the song had a music video. If I click on a song and enable the music video, the next song will switch back to audio only. I didn't change anything in my settings. Can anyone help with this? 

[Billy-J]

Hey @nguyesab, thanks for reaching out to the Community! 

Let’s try a few steps so we can solve this or narrow down the root cause of what’s causing your issue.

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps. These steps are more thorough than the simple reinstall and can solve common issues.

If you're still having trouble, can you let me know the make and model of the device you're experiencing this on?

Let me know how everything goes!