Error Code 13 - installer problem

Reply

Error Code 13 - installer problem

L_E_O
Music Fan

I am getting error code 13:

The installer is unable to install Spotify because the necessary files could not be created.

 

This happened after an automatic update today which failed mid-way through installation. It got as far as un-installing the program (but not the shortcuts or local data), but didn't install the updated program.

 

I have tried all the suggestions in the existing threads on the topic:

1) Run installer as admininstrator

2) Run in compatibility mode as well

3) Full installer, again 1) and 2)

4) Deleting local files (users, app data etc.) then 3) again.

5) Finding the update in the local files and trying that, 1) and 2) again.

 

None of which works. Really frustrating. Hope someone can help.

35 Replies

Re: Error Code 13 - installer problem

L_E_O
Music Fan

Bump

Re: Error Code 13 - installer problem

L_E_O
Music Fan

:(

Re: Error Code 13 - installer problem

johnkrajewski
Casual Listener

Same here...

Re: Error Code 13 - installer problem

Dreadlord
Community Legend

Hey @johnkrajewski@L_E_O,


Can you guys give me some additional information, so I can troubleshoot this like:

  • Your device.
  • Your device's operating system.
  • Are there any error reports? Screenshot of the error screen would be useful as well.

Thank you!

If this solved your issue - Mark it as a solution!
Twitter | Website |
What's a Spotify Rock Star, and how do I become one?



Re: Error Code 13 - installer problem

L_E_O
Music Fan

Hi Dreadlord, thanks for replying.

 

Its a Pc running win 7. The error details are in my first post.

Re: Error Code 13 - installer problem

Dreadlord
Community Legend

Hey @L_E_O,

 

Can you try installing Spotify in safe mode?

  1. Download Spotify installer somewhere on your PC
  2. Boot in safe mode. You can read how to do so here.
  3. Make sure to remove all Spotify related files: In CMD:
    RD /S /Q C:\Users\YourUSER\AppData\Local\Spotify
    RD /S /Q C:\Users\YourUSER\AppData\Roaming\Spotify 
  4. Install Spotify

Let me know if you run into problems : )

If this solved your issue - Mark it as a solution!
Twitter | Website |
What's a Spotify Rock Star, and how do I become one?



Re: Error Code 13 - installer problem

johnkrajewski
Casual Listener
After booting Windows 10 into safe mode (and figuring out how to do that with BitLocker in use) I was able to get the install completed. For others, be aware you need to download the full install first as in safe mode you will not have internet access. Also upon install you will be unable to Log In and will need to reboot into normal OS mode. I found that the OS didn't see the app and I needed to manually launch Spotify by searching for the launcher. But ultimately after 2 days of struggling I have Spotify installed and running. Thanks for all of the help here.

Re: Error Code 13 - installer problem

dseanjohnston
Casual Listener

Nope- I've tried ALMOST everything. I cannot run in Safe Mode, as it's a work laptop. I've tried every. other. suggestion.

 

It's unacceptable to pay the premium fee and be facing a problem that it appears Spotify has known about for years and hasn't offered a quick/easy solution to.

 

Re: Error Code 13 - installer problem

eldiablo0517
Newbie

I was getting the same problem.  This is what I did and it worked for me.

 

1) download to your machine the full SpotifyInstaller.exe. 

2) shutdown and restart in Safe Mode w/ Networking (Win 7 option)

 - to get to save mode, during the boot sequence, you will need to push one of the following buttons to get to Boot Options: F2, F8, or F10 (see your manufacturer settings). Once you do that, select the Boot in Safe Mode w/ Networking option

3) locate the downloaded file and install. It will also install an update, which I believe is causing the problem.

4) Once completed, Spotify will open as it should.

5) Restart back in Normal mode and you should be good to go.

 

My PC has BitLocker, so you have to be able to suspend BitLocker in order to get to the Boot options. It can be suspended in the Control Panel > BitLocker Encryption Options.

 

Don't forget to turn your BitLocker back on after complete.

SUGGESTED POSTS