Error Code: 4 PLEASE HELP

Reply

Error Code: 4 PLEASE HELP

thecontractg
Regular

Plan

Premium

Country

United States

Device

Windows Computer

Operating System

Windows 10

 

My Question or Issue

My Spotify was working just the other day, but yesterday I tried to open it and it kept giving me the error code. I have tried all the recommended workarounds (IPv4, DNS Flush, Fresh Reinstall) Nothing seems to work. I just want to be able to listen to my music. Please help!

10 Replies

OneByBoo
Rock Star 19
Rock Star 19

Hi there @thecontractg,

thanks for reaching out to the community !

 

Sorry to hear you're having an issue but no worries, i'm here to help.

 

I would have to ask for more info in order understand the source of the issue.

Therefore, please provide me with the following :

 

- Have you tried using your account on a different network/WiFi connection ?

- Does this happen accross all devices you're trying ?

- Does Spotify has all permissions on your Firewall/Anti-Virus softwares ?

 

Thanks for your patiance.

Waiting on your update 🙂

 

OneByBooRock Star 19
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Note: I'm not a Spotify employee.

thecontractg
Regular

Hello,

 

Thank you for finally replying to me, starting to get alittle upset at this haha.

 

I don't have another network to try it on since it is my home desktop, but I booted up my laptop and it seems to be working just fine on here. 

To answer the second question, it seems to be working fine on my phone and my Laptop just not my Desktop.

From what it appears, my firewall has "Spotify Music" as an app that is permitted. I have disabled my anti-virus and still have no luck.

 

Hopefully I can get this fixed. I have used Spotify for years with no problem and don't want to have to stop using it now due to this unfortunate happening.

Thank you for your help, waiting for your reply!

OneByBoo
Rock Star 19
Rock Star 19

Hi @thecontractg,

thanks for the update !

 

Let's try another trick:

- Enter "Command Prompt" on your Win search bar

- type : ipconfig / flushdns

 

Maybe this'll do the trick 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

thecontractg
Regular
Unfortunately that was one of the first things I did and keep doing. Nothing

thecontractg
Regular

I'm not too sure if this helps or not, but my Spotify folder is completely empty. I don't even have an .exe I have to launch from the desktop icon

thecontractg
Regular

SOLUTION FOUND

 

I followed up on my folder being empty and went through all my files and deleted any trace of spotify, this included WindowsApps files. Installed again and it works! 

OneByBoo
Rock Star 19
Rock Star 19

Hi @thecontractg,

thanks for the update !

 

Glad to hear it all works now.

 

Enjoy Spotify 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Sool__
Casual Listener

Hello,

I'm having the same problems as @thecontractg. I followed all the procedures but nothing works. Do you have a track to advise me? Sorry if my english is bad, I'm french.

 

Thank you

spoti_user
Regular

got the same problem  - here is the fix, install and old version of spotify:

https://spotify.de.uptodown.com/windows/download/1751832

1.0.85.259 works fine, the newest one didnt connect at all. 

Sool__
Casual Listener

Yes!!!

It's works.

Thank you for your reactivity and for your help.

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