Plan
Premium
Country
Estonia
Device
PC
Operating System
Windows 10
My Question or Issue
I have problem for login in on my PC app. It works as a web player and on my Mac and iPhone. I tried every possible solution found on the internet, restarted, reinstalled the app, different internet connection, disabling firewall, allowing app through firewall, nothing works. It was working fine for a few weeks and then nothing.
It displays error code:desktop_login_accounts5
Hey there @TTSal,
Thanks for reaching out about this here in the Community.
You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one? Make sure to download the app again from the Microsoft Store.
If this doesn't do the trick, we suggest that you disable any antivirus or ad-blocking software, and turn off VPN if in use.
Lastly, we'd recommend you try clearing your host files on your PC following these steps.
Keep us posted on how it goes.
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