Reply

Error code: Desktop_login_accounts5

TTSal
Newbie

 

Plan

Premium

Country

Estonia

Device

PC

Operating System

Windows 10

 

My Question or Issue

I have problem for login in on my PC app. It works as a web player and on my Mac and iPhone. I tried every possible solution found on the internet, restarted, reinstalled the app, different internet connection, disabling firewall, allowing app through firewall, nothing works. It was working fine for a few weeks and then nothing. 
It displays error code:desktop_login_accounts5

1 Reply

Eni
Moderator
Moderator

Hey there @TTSal

 

Thanks for reaching out about this here in the Community. 

 

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one? Make sure to download the app again from the Microsoft Store

 

If this doesn't do the trick, we suggest that you disable any antivirus or ad-blocking software, and turn off VPN if in use.

 

Lastly, we'd recommend you try clearing your host files on your PC following these steps. 

 

Keep us posted on how it goes.

EniModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music acts like a magic key, to which the most tightly closed heart opens.”– Maria von Trapp
SUGGESTED POSTS