Going back to homepage randomly

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Going back to homepage randomly

HappyTes
Casual Listener

Hello,

 

On windows 10 desktop, Spotify is randomly going back to homepage with and without material acceleration.

 

Thank you.

5 Replies

Re: Going back to homepage randomly - Status changed to: Need more info

JulianDavid
Roadie

Hey @HappyTes, welcome to the Spotify Community!

 

To start, can you let us know what version of Spotify you're using on your desktop?

 

Also, can you check for us if the same behaviour occurs with your account from a different device or the web player?

 

Keep us posted. 

Re: Going back to homepage randomly

HappyTes
Casual Listener

version 1.0.48.103

 

It doesn't happen on another computer with the software or on the same computer with play.spotify.com

 

Thank you.

Re: Going back to homepage randomly

MonicaM_Bogota
Roadie

Thanks for that info, @HappyTes!

 

In this case, could you try to log in to a different account from your device? Also, could you let us know if this started happening after an update or an specific event?

 

Let us know how it goes. 

Re: Going back to homepage randomly

adrienparad
Newbie

I always had this problem on this computer.

 

I still get the same bug when using another account.

Re: Going back to homepage randomly

Spotify
Spotify

Thanks for that info @adrienparad

 

Just to check - can you explain to us a little more about the homepage? If possible, can you send us a video or any screenshots? That'd be super helpful. 

 

Hope to hear back from you soon.

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