How can I get help from official spotify support?

[prynslik]

My Question or Issue

Is it only community support? Yersterday I have posted a topic with my issue and it is 0 comments below. How can i message to official spotify support which will 100% answer me?

[Puyo]

Spotify employees reply on these forums too, not just users.

[Alex · Accepted solution]

Hey @prynslik,

Thanks for reaching out in the Community!

We'd recommend you reach out to our Customer Support team here. You can do it via e-mail, chat or social media. They will get back to you as quick as possible.

The moderator team in the Community will also be happy to help, however we may not be able to always reply on the same day.

Hope this info helps. Don't hesitate to get back to us if you have questions.