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I am unable to log into my account on my downloaded desk top version

I am unable to log into my account on my downloaded desk top version

I downloaded the spotify application to my desk top instead of running the website and when i type in my account information and click log in, it doesnt do anything except darken like it is trying to log in but never does. 

 

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1 Reply

Hey @jessemeowsers, welcome to the community!

 

Let's make sure you're entering the correct log in details to access your account. Remember that your password is case sensitive, so make sure you're typing it as you set it in the first place. Also, you can try by typing your username and password or the full email address and password.

 

In case your account was created via Facebook, you'll need to click the blue "Log in with Facebook" button. If your Facebook profile isn't open, a pop up will show up for you to enter your Facebook details, otherwise, it'll log you in automatically.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

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