I can not delete a liked song

[user-removed]

 

Plan

Premium

Conutry

Turkey

System

Windows10

我的问题

I have a liked song in my list, but it's not available. And I can't delete it because it's not available.

 

[MateusM]

Hi there @user-removed! Thanks for posting here in the Community, and welcome!

I'd like to suggest you clean the app cache by clicking on your username profile > Settings > Scroll down until you see the Storage session, and click on Clear cache.

If that doesn't do the trick, you can also try a clean reinstall as this is more thorough than a regular one and can be helpful in getting rid of any cache that might be causing trouble. 

Keep us posted.

/Mateus

[user-removed]

Thank you very much MateusM. I did all of your advice, but it didn't work.

Currently, it is still on my liked list. 😞

And I looked at it on different devices and I found that the problem didn't appear on the WEB or mobile, but whenever it was on the PC it appeared.

[MateusM]

Hey @user-removed! Thanks for getting back to us! 🙂 

We'd suggest that you try logging out and then logging back in twice. We know this sounds odd, but it's how the app forces a cache refresh.

I'll be on the lookout for your reply.

/Mateus.