I can't hear any song using windows desktop app (Solved)

[Biancayoga]

I can't hear any song using windows desktop app

I've already reinstalled the app and I still can't hear it.

I've tried to play different songs but none of them work.

Plan Premium

Country Brazil

Device Notebook Acer

Operating System Windows 10

I realized the problem might be in the comunication of the system and the app and restarted the PC.

[Julian]

Hey @Biancayoga,

Thank you for reaching out to the Community.

We understand you’ve already tried some troubleshooting steps including reinstalling the app. But if you’re still having this issue, we’d like to suggest a clean reinstall as this is more thorough than a regular one and can be helpful to get rid of any cache that might be causing trouble.

If the issue persists after the clean reinstall, try to check if it happens in a different device or in the WebPlayer.

We hope it helps. Let us know how it goes.