Issues with the Spotify app on Windows

[Chestellea]

Hey, I've experienced so many issues with the Spotify app on Windows 10 and would really appreciate help. The first issue is that sometimes, I can't view what all of or some of my friends are listening to. Second of all, sometimes, when I try to open the app, it simply shows a black screen. The third issue is that I can't choose a profile picture; it opens my gallery & I can press a picture but the actual profile picture won't show up. It doesn't matter how many times i try to re-open, re-install or restart Spotify/my computer, the issues keep appearing and getting worse. It'd suck if even more problems came as well. Any idea what to do about all these issues? Thanks.

[robigouk]

Hi @Chestellea

Firstly try turning off "Hardware Acceleration" under Spotify settings and restart your PC (this helped me when I had similar issues).

If this doesn't work then try a full CLEAN install (not just a normal - reinstall) following the steps outlined on the link below:- https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p...

Let us all know how you get on 🙂