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Desktop (Windows)

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Windows Troubleshooting Guide

Having trouble with the Spotify desktop app? Here’s a step-by-step guide of general troubleshooting steps known to resolve a multitude of issues. Basic Troubleshooting: Restart the Spotify app as well as your PC. Make sure both the app and Windows ar...

Moderator

1714 Views

0 replies

2 likes

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Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Spotify Star

liliabern

Casual Listener

145902 Views

83 replies

27 likes

  • 145902 Views
  • 83 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

Spotify Star

Jenjam

Roadie

130920 Views

294 replies

22 likes

  • 130920 Views
  • 294 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Spotify Star

MattSuda

Spotify Star

10995 Views

1 replies

6 likes

  • 10995 Views
  • 1 replies
  • 6 likes

Minimized album art on accident, don't know how to get it back.

PlanPremiumCountryUSDeviceWindows Desktop PCOperating SystemWindows 10 My Question or IssueI was listening to one of my favorite artists, I saw on the small album art in the lower left corner album art I haven't seen before. so I tried clicking on it...

Casual Listener

Plan Premium Country US Device Windows Desktop PC Operating System Windows 10   My Question or Issue I was listening to one of my favorite artists, I saw on the small album art in the ...

DoubleOCLE

Casual Listener

553 Views

1 replies

0 likes

  • 553 Views
  • 1 replies
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Solved!!Superuser Contribution Win10 Desktop app missing features

PlanPremiumCountryUnited KingdomDeviceLaptopOperating SystemWindows 10My Question or Issue The Desktop version of spotify is missing the ability to sort the songs in my playlist by anything (no option for alphabetical or by date added etc.), I can't ...

Casual Listener

Plan Premium Country United Kingdom Device Laptop Operating System Windows 10 My Question or Issue   The Desktop version of spotify is missing the ability to sort the songs in my playl...

AeroZ

Composer

3930 Views

16 replies

8 likes

  • 3930 Views
  • 16 replies
  • 8 likes

Superuser Contribution Lost features with new update

PlanPremiumCountryAustraliaDevicePCOperating SystemWindowsMy Question or IssueConstructive criticism. Posted under problem/issue as I can't sort nor filter in my playlists anymore.I don't understand why we have lost so many features with this new upd...

Regular

Plan Premium Country Australia Device PC Operating System Windows My Question or Issue Constructive criticism. Posted under problem/issue as I can't sort nor filter in my playlists anymore. ...

Test2

Spotify

883 Views

3 replies

8 likes

  • 883 Views
  • 3 replies
  • 8 likes

Superuser Contribution Can't log in cod error http:8

PlanPremiumCountryBrazilDevicePCOperating SystemWindows 10My Question or Issue Everytime i try to log in with facebook i get this message " A firewall may blocking Spotify. Please update your firewall to allow Spotify. Additionaly you could try chang...

Newbie

Plan Premium Country Brazil Device PC Operating System Windows 10 My Question or Issue   Everytime i try to log in with facebook i get this message " A firewall may blocking Spotify. P...

Ivan

Spotify Legend

2754 Views

1 replies

2 likes

  • 2754 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Problem with my Spotify Favorite Songs

PlanFreeCountryGermanyDeviceWIndows 10 and iPhone My Question or IssueMy Issue is everytime I play my favorits songs not in shuffle its playin like 5-6 songs then advertisments come and then the playlist starts at the begin everytime but when i play ...

Music Fan

Plan Free Country Germany Device WIndows 10 and iPhone   My Question or Issue My Issue is everytime I play my favorits songs not in shuffle its playin like 5-6 songs then advertisments c...

Ivan

Spotify Legend

583 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Superuser Contribution Clicking the album art of the current song jumps to the wrong spot in a playlist

I generally always sort my playlist in reverse chronological order, with the newest added songs at the very top. It's nice considering I usually find myself more interested in hearing my newest songs. However, since it's a very large and old playlist...

Casual Listener

I generally always sort my playlist in reverse chronological order, with the newest added songs at the very top. It's nice considering I usually find myself more interested in hearing my newest songs...

lazumaus

Casual Listener

464 Views

3 replies

2 likes

  • 464 Views
  • 3 replies
  • 2 likes

Unable to edit image/description of my own playlists

PlanPremiumCountrySpainDeviceLaptopOperating SystemWindows 10 My Question or IssueHello.Since the latest Windows update, I am unable to edit any cover image or description of my own playlists.Is this a bug and have I been banned for some reason?Thank...

Regular

Plan Premium Country Spain Device Laptop Operating System Windows 10   My Question or Issue Hello. Since the latest Windows update, I am unable to edit any cover image or description ...

EthanS1

Community Legend

650 Views

3 replies

1 likes

  • 650 Views
  • 3 replies
  • 1 likes

Spotify Playlist Cover Photo

So I'm on spotify desktop and I'm trying to change the cover art to a playlist but it won't let me, I've watched about 20 videos and read about 10 articles, and nothing has worked. Any advice?

Visitor

So I'm on spotify desktop and I'm trying to change the cover art to a playlist but it won't let me, I've watched about 20 videos and read about 10 articles, and nothing has worked. Any advice?

EthanS1

Community Legend

600 Views

3 replies

3 likes

  • 600 Views
  • 3 replies
  • 3 likes

Solved!!Superuser Contribution Not showing anything on the spotify

PlanPremiumCountryHong Kong DevicePCOperating SystemWindows 10 My Question or IssueMy Spotify doesn't show anything when I open it.

Regular

Plan Premium Country Hong Kong  Device PC Operating System Windows 10   My Question or Issue My Spotify doesn't show anything when I open it. 

qwertj

Regular

2213 Views

9 replies

0 likes

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  • 9 replies
  • 0 likes

Superuser Contribution Error code: 4

PlanFreeCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueSpotify seems to rely on the connection status provided by Windows to check for connectivity.When Windows shows a "No Internet access", Spotify will refuse to connect with err...

Casual Listener

Plan Free Country Italy Device PC Operating System Windows 10   My Question or Issue Spotify seems to rely on the connection status provided by Windows to check for connectivity. When...

ashinglabrar

Casual Listener

1317 Views

7 replies

1 likes

  • 1317 Views
  • 7 replies
  • 1 likes

No sound when using Audioquest Dragonfly Red

PlanFreeCountry UK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows PCOperating System Windows10(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have no sound when using the Audioquest Dragonfly Red DAC and Spotify. All...

Regular

Plan Free Country UK   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Windows PC Operating System Windows10 (iOS 10, Android Oreo, Windows 10,etc.)   My Questi...

stephen_dettke

Regular

2983 Views

2 replies

0 likes

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Solved!! I think my spotify desktop app is showing the web app (lots of features disabled)

Basically I am struggling to do many things I can normally do on Spotify. This is a second account I have, and on my main account I can do all these things with no issue. Also, when I log into the new account, it looks different to how Spotify looks ...

Visitor

Basically I am struggling to do many things I can normally do on Spotify. This is a second account I have, and on my main account I can do all these things with no issue. Also, when I log into the ne...

Imad194

Visitor

4015 Views

2 replies

1 likes

  • 4015 Views
  • 2 replies
  • 1 likes

Superuser Contribution Unable to remove a playlist from the "Recently Played" section of Home

PlanFreeCountryUnited StatesDeviceCustom Built PCOperating SystemWindows 10 Win32 (not Windows Store version) My Question or IssueI am unable to remove a playlist that someone suggested me to play during a stream, it has been stuck on the "Recently p...

Gig Goer

  Plan Free Country United States Device Custom Built PC Operating System Windows 10 Win32 (not Windows Store version)   My Question or Issue I am unable to remove a playlist tha...

Ivan

Spotify Legend

707 Views

1 replies

0 likes

cannot remove
Recently Played
  • 707 Views
  • 1 replies
  • 0 likes

spotify bug when I listen to music with my friends through discord

PlanPremiumCountryBrazilOperating SystemWindows 10 My Question or IssueWhen I hear music from spotify through discord the music does not start, and always starts in 1 minute and 54 seconds, what do I do?

Visitor

  Plan Premium Country Brazil Operating System Windows 10   My Question or Issue When I hear music from spotify through discord the music does not start, and always starts in 1 min...

488 Views

0 replies

0 likes

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UX is terrible these days. Windows 10 especially.

Why make the artists' page only top 5 songs? Why remove the top 10? Why not make it even longer? I don't want to sift through 1000 Mozart albums to find a popular song that isn't in the top 5. Taking usability away is just tiresome with these UX deci...

Casual Listener

Why make the artists' page only top 5 songs?  Why remove the top 10?  Why not make it even longer?  I don't want to sift through 1000 Mozart albums to find a popular song that isn't in...

OneByBoo

Roadie

401 Views

1 replies

1 likes

  • 401 Views
  • 1 replies
  • 1 likes

Superuser Contribution Can't search within liked songs/playlists

PlanPremiumCountryUSADeviceWindowsOperating SystemWindows 10 My Question or IssueSearching within Liked Songs seems to have gone away, or I just can't find it with the new design. Makes it very hard to navigate through 1000s of saved songs.

Casual Listener

Plan Premium Country USA Device Windows Operating System Windows 10   My Question or Issue Searching within Liked Songs seems to have gone away, or I just can't find it with the new de...

partyingwithdragons

Regular

23458 Views

32 replies

36 likes

  • 23458 Views
  • 32 replies
  • 36 likes

Desktop UI A/B testing web player UI

PlanPremiumCountryNetherlandsOperating SystemWindows 10 My Question or IssueI recently had to switch to a new account, and when I logged in to the desktop app on this new account, the UI changed. It now looks like the web player UI instead of the tra...

Newbie

Plan Premium Country Netherlands Operating System Windows 10   My Question or Issue I recently had to switch to a new account, and when I logged in to the desktop app on this new account...

HurleybirdJr

Newbie

2045 Views

1 replies

25 likes

  • 2045 Views
  • 1 replies
  • 25 likes

Solved!! [Win10] Spotify connection issues

AccountCreated over facebookPlanPremium (Telekom Germany)CountryGermanyDevicePCOperating SystemWin10 My Question or IssueI've had problems with Spotify for a few months now. Spotify thinks my PC is offline and shows me error code 4.Today I uninstalle...

Visitor

Account Created over facebook Plan Premium (Telekom Germany) Country Germany Device PC Operating System Win10   My Question or Issue I've had problems with Spotify for a few months n...

User999x

Casual Listener

3028 Views

3 replies

6 likes

Account
Login
Other
  • 3028 Views
  • 3 replies
  • 6 likes

Superuser Contribution Audiobook Local Files

PlanPremiumCountryUKDevicePC & MobileOperating SystemLatest IOS & Windows 10 My Question or IssueHello there, I have uploaded some audiobooks from my local storage and use them within Spotify. I have these synced to my IOS device as well. I was wonde...

Visitor

Plan Premium Country UK Device PC & Mobile Operating System Latest IOS & Windows 10   My Question or Issue Hello there,   I have uploaded some audiobooks from my local s...

Spencb

Newbie

2393 Views

2 replies

5 likes

Audiobooks
local files
Podcasts
save
save location
Windows 10
  • 2393 Views
  • 2 replies
  • 5 likes

Solved!!Superuser Contribution [Desktop] Spotify is skipping all the songs

PlanPremiumCountryPOLANDDevicePCOperating SystemWin10 64bit My Question or IssueSpotify is skipping all of the songs. On the top bar there is blue message saying that The song cannot be played right now. Situation has been the same for about a month ...

Casual Listener

Plan Premium Country POLAND Device PC Operating System Win10 64bit   My Question or Issue Spotify is skipping all of the songs. On the top bar there is blue message saying that The son...

Ivan

Spotify Legend

13849 Views

14 replies

2 likes

  • 13849 Views
  • 14 replies
  • 2 likes