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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
  • 135250 Views
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
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  • Windows
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Solved!! Allow artist in phone app???

I noticed a few days ago that Blind Faith's albums are in the Spotify library but none of them will play on mobile. I just tried to play a song using the desktop app and received this message. What?? I don't see an option anywhere to 'allow' an artis...

  • Visitor
  • I noticed a few days ago that Blind Faith's albums are in the Spotify library but none of them will play on mobile. I just tried to play a song using the desktop app and received this message. What??...
  • zerinoid
  • Casual Listener
  • 810 Views
  • 4 replies
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  • 810 Views
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Removing artists

I'm trying to delete the artists listed in the "artists" tab located in the sidebar. I'm not following any of the artists there any more, and none of their songs are listed in any other playlist of mine. Is there a way to delete them? I was able to e...

  • Newbie
  • I'm trying to delete the artists listed in the "artists" tab located in the sidebar. I'm not following any of the artists there any more, and none of their songs are listed in any other playlist of m...
  • byronsnake
  • Visitor
  • 274 Views
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  • 274 Views
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Can't play any songs on spotify pc

PlanPremiumCountryArgentinaDevicePcOperating SystemWindows 10 My Question or IssueI used spotify on pc before get premium and I had the same problem,I can't play any song,I click on the play button but nothing starts playing,the song bar in the botto...

  • Casual Listener
  •   Plan Premium Country Argentina Device Pc Operating System Windows 10   My Question or Issue I used spotify on pc before get premium and I had the same problem,I can't play an...
  • Eth0n
  • Casual Listener
  • 368 Views
  • 5 replies
  • 1 likes
  • 368 Views
  • 5 replies
  • 1 likes

Spotify opens automatically despite selection.

PlanPremiumCountryUkDeviceOperating SystemWindows 10My Question or Issue I have selected the option for Spotify to NOT open at Windows startup (located in Advanced settings, start-up and windows behaviour.)Yet despite this option being selected Spoti...

  • Visitor
  •   Plan Premium Country Uk Device Operating System Windows 10 My Question or Issue   I have selected the option for Spotify to NOT open at Windows startup (located in Advanced sett...
  • Sschaefer
  • Composer
  • 156 Views
  • 1 replies
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  • 156 Views
  • 1 replies
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Solved!! Unknown song loaded on startup

When I boot my computer and spotify starts up, it starts with an unknown song, not remembering what it was I was actually listening to last time. It's a seemingly random song that I've definitely never intentionally listened to on spotify, with the s...

  • Casual Listener
  • When I boot my computer and spotify starts up, it starts with an unknown song, not remembering what it was I was actually listening to last time.  It's a seemingly random song that I've definite...
  • g00gly0eyes
  • Casual Listener
  • 287 Views
  • 2 replies
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  • 287 Views
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How do I move recently played to the top of my home page?

Whenever I try to go to my recently played, it's all the way at the bottom at my home page. Instead im clusterd by "spotify generated playlist" which are annoying. Anyway to move recently played to the top so I don't have to keep searching for the sa...

  • Casual Listener
  • Whenever I try to go to my recently played, it's all the way at the bottom at my home page. Instead im clusterd by "spotify generated playlist" which are annoying. Anyway to move recently played to t...
  • 5Flux1
  • Casual Listener
  • 475 Views
  • 2 replies
  • 0 likes
  • 475 Views
  • 2 replies
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I blocked an artist on Daily Mix, but they still play.

PlanPremiumCountryUnited StatesDevicePC and Samsung Note 9Operating SystemWindows 10, latest Android OS My Question or IssueThere is an artist that keeps popping up in my Daily Mix and I liked them at first, but now they play far too often and I'm si...

  • Newbie
  • Plan Premium Country United States Device PC and Samsung Note 9 Operating System Windows 10, latest Android OS   My Question or Issue There is an artist that keeps popping up in my Dai...
  • 331 Views
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  • 331 Views
  • 0 replies
  • 1 likes

Blocking artist

PlanPremiumCountryDenmarkOperating SystemWindows 10 My Question or IssueWhy is it impossible to block artists? I have noticed some times when I'm playing radio, I get an option to block a song. If I'm lucky I even get to block artist, but in 90% of t...

  • Regular
  • Plan Premium Country Denmark Operating System Windows 10   My Question or Issue Why is it impossible to block artists? I have noticed some times when I'm playing radio, I get an option t...
  • tyler_u
  • Regular
  • 361 Views
  • 1 replies
  • 1 likes
  • block artist
  • 361 Views
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Faulty volume control

PlanPremiumCountryNetherlandsDeviceLaptop Clevo NH870HK1Operating SystemWindows 10 My Question or IssueThe volume slider for the windows version doesnt work according to expectationsExpectation:Slider is at max, have max volumeReality:Volume is lower...

  • Newbie
  •   Plan Premium Country Netherlands Device Laptop Clevo NH870HK1 Operating System Windows 10   My Question or Issue The volume slider for the windows version doesnt work according...
  • 180 Views
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  • 1 likes
  • 180 Views
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Album covers doesn't show up.

PlanPremiumCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello.About a week ago i've discovered that, when i play the song the album cover (in the left corner just above the artist and title) doesn't show up. I've tried to searc...

  • Visitor
  •   Plan Premium Country Poland Device PC Operating System Windows 10   My Question or Issue Hello. About a week ago i've discovered that, when i play the song the album cover (in...
  • lotrfan1
  • Casual Listener
  • 289 Views
  • 2 replies
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  • 289 Views
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The same song continues to play when switching devices (not related to "connect to a device")

PlanPremiumCountrySpainDeviceLaptop / Android phoneOperating SystemWindows 10 / Android Nougat / Spotify latest versions. My Question or IssueHello,Since yesterday, my "setup" is not working. Let me explain. I listen to different playlists every day....

  • Casual Listener
  • Plan Premium Country Spain Device Laptop / Android phone Operating System Windows 10 / Android Nougat / Spotify latest versions.   My Question or Issue Hello, Since yesterday, my "set...
  • nwadham
  • Casual Listener
  • 334 Views
  • 4 replies
  • 1 likes
  • 334 Views
  • 4 replies
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Spotify won't start

Hello! I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. Please help!Sachin Khanna

  • Visitor
  • Hello!   I can't start my spotify, when I run the program it just says "app won't start" . I tried to reinstall the program but for some reason I need to start the app before I delete it. &nb...
  • OneByBoo
  • Community Legend
  • 258 Views
  • 1 replies
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  • PC
  • 258 Views
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Specific Song not showing in local files

I'm on premium and I have been since I created this account. I had this issue previously on my Windows 7 PC, and it seems to still be an issue on my Windows 10 PC. No matter what I do, I cannot get a certain mp3 file to show up in Local Files. It's t...

  • Newbie
  • I'm on premium and I have been since I created this account. I had this issue previously on my Windows 7 PC, and it seems to still be an issue on my Windows 10 PC.    No matter what I do,...
  • 145 Views
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  • 145 Views
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Browsing followed artist showing non-liked songs

PlanPremiumCountryNew ZealandDeviceSamsung Galaxy 9, Microsoft Surface Book 2Operating SystemAndriod Pie, Windows 10 My Question or IssueWhen browsing artists that you follow that you also have liked songs from, some artists show a list of songs, inc...

  • Regular
  • Plan Premium Country New Zealand Device Samsung Galaxy 9,  Microsoft Surface Book 2 Operating System Andriod Pie, Windows 10   My Question or Issue When browsing artists that you ...
  • 134 Views
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  • 134 Views
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Playback does not start

PlanFreeCountryGermanyDevicePCOperating SystemWindows 10 1809 My Question or Issue We have two spotify users in our household (separate accounts). A few days we notified the desktop app does not play any songs anymore. I've tried a few things:use the...

  • Casual Listener
  • Plan Free Country Germany Device PC Operating System Windows 10 1809   My Question or Issue   We have two spotify users in our household (separate accounts). A few days we notifi...
  • Neelix2020
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
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Made For You Content Not Updating

PlanFreeCountryAustraliaDeviceHuaweiOperating SystemAndroid My Question or IssueI have came back after a few years of using other services and I've found that my discover weekly is not updating and is still stuck on the playlist from 2 years ago. I a...

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  • Newbie
  • Plan Free Country Australia Device Huawei Operating System Android   My Question or Issue I have came back after a few years of using other services and I've found that my discover wee...
  • Emilia_8
  • Spotify Star
  • 422 Views
  • 1 replies
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  • 422 Views
  • 1 replies
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Podcasts Updated List

PlanPremiumCountryAustraliaDeviceAllOperating SystemAll My Question or IssueIt would be great to have the option to organise your podcasts in one giant list with them sorted as "most recently updated" so you have the most recently released podcast fr...

  • Casual Listener
  • Plan Premium Country Australia Device All Operating System All   My Question or Issue It would be great to have the option to organise your podcasts in one giant list with them sorted ...
  • OneByBoo
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
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Local Files Greying Out

PlanPremiumCountryCanadaDevicePC, Laptop, SmartphoneOperating SystemWindows 8 For some reason after I made playlists with local files and download them on my PC, everything works. But after I downloaded the playlists on my Laptop which operates on Wi...

  • Casual Listener
  • Plan Premium Country Canada Device PC, Laptop, Smartphone Operating System Windows 8    For some reason after I made playlists with local files and download them on my PC, everythi...
  • 207 Views
  • 0 replies
  • 1 likes
  • Greying Out
    local files
  • 207 Views
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Some Songs Don't Play

PlanPremiumCountryUSADeviceDell Inspiron 5558Operating SystemWindows 10 My Question or IssueSome songs I try to play don't seem to play and this has been happening for months now. I've reinstalled from spotify.com and from the Windows Store to no ava...

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  • Casual Listener
  • Plan Premium Country USA Device Dell Inspiron 5558 Operating System Windows 10   My Question or Issue Some songs I try to play don't seem to play and this has been happening for months...
  • Kedpy
  • Visitor
  • 328 Views
  • 2 replies
  • 1 likes
  • 328 Views
  • 2 replies
  • 1 likes

Fix Navigating to Current Song

When a song is playing, you can click on the album art to immediately navigate to the song and playlist where you're listening to it from.I've noticed that this often takes me to a different song in the same playlist, and highlighting it instead.Atta...

  • Casual Listener
  • When a song is playing, you can click on the album art to immediately navigate to the song and playlist where you're listening to it from. I've noticed that this often takes me to a different song i...
  • 87 Views
  • 0 replies
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  • 87 Views
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  • 0 likes