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Desktop (Windows)

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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 137077 Views
  • 0 replies
  • 25 likes
  • Mac
    Windows
  • 137077 Views
  • 0 replies
  • 25 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 53351 Views
  • 0 replies
  • 33 likes
  • Windows
  • 53351 Views
  • 0 replies
  • 33 likes

Spotify volume changes

PlanPremiumCountrySingaporeDeviceWindows PCOperating SystemWindows 10 My Question or IssueMy Spotify music changes volume occasionally. I thought i might have manipulated something with my computer's volume, but it only happens on Spotify itself. Fur...

  • Visitor
  • Plan Premium Country Singapore Device Windows PC Operating System Windows 10   My Question or Issue My Spotify music changes volume occasionally. I thought i might have manipulated som...
  • sander386
  • Regular
  • 1135 Views
  • 2 replies
  • 2 likes
  • 1135 Views
  • 2 replies
  • 2 likes

Drastic Volume Changes During Regular Playback

PlanPremiumCountryUSADeviceLenovo LaptopOperating SystemWindows 10My Question or Issue When listening to music on my laptop, the app volume randomly drops from 100% to about 20% very often. I have to manually bring the volume back up, only to have it...

  • Casual Listener
  • Plan Premium Country USA Device Lenovo Laptop Operating System Windows 10 My Question or Issue   When listening to music on my laptop, the app volume randomly drops from 100% to about ...
  • Shulcs
  • Casual Listener
  • 656 Views
  • 3 replies
  • 2 likes
  • 656 Views
  • 3 replies
  • 2 likes

Clicking on album would play first saved song, now it doesn't

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAs in the subject, I've normally been able to click on an album that contains at least one li...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue As in t...
  • Blazbaros
  • Regular
  • 472 Views
  • 1 replies
  • 1 likes
  • 472 Views
  • 1 replies
  • 1 likes

Spotify Connect is not working

SituationI have Spotify at Home and in my Office. Everything worked fine in my Office till last week. Spotify was playing there via a Creative Omni speaker, connected via Wifi. The weired thing is, that I have two PCs in the Office with Spotfiy and n...

  • Visitor
  • Situation I have Spotify at Home and in my Office. Everything worked fine in my Office till last week. Spotify was playing there via a Creative Omni speaker, connected via Wifi. The weired thing is,...
  • 449 Views
  • 0 replies
  • 1 likes
  • 449 Views
  • 0 replies
  • 1 likes

Shuffle queue playlist frozen since last update

Plan PremiumFree/PremiumCountry USA Device Velocity Micro Z95(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System Win 10 64-bit (Home)(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSince the last update, my "shuffle" queue...

  • Music Fan
  • Plan Premium Free/Premium Country USA   Device Velocity Micro Z95 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System Win 10 64-bit (Home) (iOS 10, Android Oreo, Win...
  • flboffin
  • Music Fan
  • 732 Views
  • 3 replies
  • 0 likes
  • 732 Views
  • 3 replies
  • 0 likes

[Windows] Smaller window size makes user name look bad on Windows

PlanFree/Premium DeviceWin 10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCould you make this look better? The H in my name should just not be there because it does not look slick, if i were to expand the window, it wou...

  • Visitor
  • Plan Free/Premium   Device Win 10 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Could you make this look better? The H in my name should just...
  • 394 Views
  • 0 replies
  • 0 likes
  • 394 Views
  • 0 replies
  • 0 likes

Disable Suggestions

Hello, I've been Premium for over two years now. Is there a way to disable music suggestions? I like one or two music genres, I am currently living in a country in Central America and because I live here and some people like reggeaton or banda doesn'...

  • Regular
  •  Hello, I've been Premium for over two years now. Is there a way to disable music suggestions? I like one or two music genres, I am currently living in a country in Central America and because I...
  • OneByBoo
  • Community Legend
  • 536 Views
  • 1 replies
  • 1 likes
  • 536 Views
  • 1 replies
  • 1 likes

Too quiet in Windows 10 Client

Hi there,I'm having the following problem:If I play a track in Spotify on Windows 10, it is quiet, so I have to put the volume slider up high. BUT. If I enable the sound on that video banner on top of the app, it plays just fine - the sound is solid ...

  • Regular
  • Hi there, I'm having the following problem: If I play a track in Spotify on Windows 10, it is quiet, so I have to put the volume slider up high. BUT. If I enable the sound on that video banner on...
  • urbeast
  • Visitor
  • 2256 Views
  • 3 replies
  • 0 likes
  • sound level
    volume
  • 2256 Views
  • 3 replies
  • 0 likes

Circle with line removed from spotify

FreeUSA Desktop/Windows I can't seem to find this symbol anywhere, I was using it to remove songs I didn't like from my daily mix, but now there are a lot more of certain artists that I dislike.

  • Visitor
  • Free USA   Desktop/Windows   I can't seem to find this symbol anywhere, I was using it to remove songs I didn't like from my daily mix, but now there are a lot more of certain artists ...
  • Babgfx
  • Visitor
  • 466 Views
  • 1 replies
  • 2 likes
  • 466 Views
  • 1 replies
  • 2 likes

Volume control keyboard shortcuts not working with Spotify Connect.

Plan / Country:PremiumDeviceAll tested Windows devices.Operating SystemWindows 10 and Windows 8.1 My Question or IssueThe volume up/down hotkeys (ctrl+UP, ctrl+DOWN) have no effect when using Spotify Connect to control playback from one Windows machi...

  • Casual Listener
  • Plan / Country: Premium Device All tested Windows devices. Operating System Windows 10 and Windows 8.1   My Question or Issue The volume up/down hotkeys (ctrl+UP, ctrl+DOWN) have no effe...
  • 714 Views
  • 0 replies
  • 3 likes
  • 714 Views
  • 0 replies
  • 3 likes

Searching for song name does not find song

Hi,Searching for the song Anni Rose does not list the song with the exact time title by Tulku. Results are not case sensitive. Please see screen shots. Searching for Tulku does list them as an artist, and when navigating to their page, the first song...

  • Regular
  • Hi, Searching for the song Anni Rose does not list the song with the exact time title by Tulku. Results are not case sensitive. Please see screen shots. Searching for Tulku does list them as an arti...
  • OneByBoo
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

[Desktop] Video or video podcasts are missing.

PlanPremiumCountryBelgiumOperating SystemWindows 10 My Question or IssueI am using version 1.1.17.543.geb9254e9 and I don't have a "Video" section in my left bar, nor does the TED Talks podcast (which are video's I assume) play any video. I have trie...

2019-10-15 18_50_21-Spotify Premium.png
  • Casual Listener
  • Plan Premium Country Belgium Operating System Windows 10   My Question or Issue I am using version 1.1.17.543.geb9254e9 and I don't have a "Video" section in my left bar, nor does the TE...
  • LievenK
  • Casual Listener
  • 1265 Views
  • 2 replies
  • 0 likes
  • 1265 Views
  • 2 replies
  • 0 likes

Spotify on Windows buttons (queue, devices, volume and fullscreen) do not work

PlanPremiumCountryUKDevicePCOperating SystemWindows 10Version1.1.16.522.g55a4b852 My Question or IssueBelow a certain Y pixel position on my monitor, the 4 controls in the bottom right of the app are no longer active and cannot be used. If the window...

  • Casual Listener
  • Plan Premium Country UK Device PC Operating System Windows 10 Version 1.1.16.522.g55a4b852   My Question or Issue Below a certain Y pixel position on my monitor, the 4 controls in th...
  • 441 Views
  • 0 replies
  • 0 likes
  • Windows
    Windows 10
  • 441 Views
  • 0 replies
  • 0 likes

Solved!! Where is the queue?

PlanPremiumOperating System Android Oreo, Windows 10 My Question or IssueWhere is the queue? There used to be a queue category in the sidebar on the left in the windows desktop application. It's no longer there.Right click still gives me the option t...

  • Gig Goer
  • Plan Premium Operating System  Android Oreo, Windows 10   My Question or Issue Where is the queue? There used to be a queue category in the sidebar on the left in the windows des...
  • franklekens
  • Gig Goer
  • 725 Views
  • 3 replies
  • 0 likes
  • 725 Views
  • 3 replies
  • 0 likes

Suddenly mutes and won't unmute itself

PlanFreeCountryNew ZealandDeviceAcer AspireOperating SystemWindows 10My Question or IssueEver since the recent Spotify update for desktop, I have had an issue where the song I am playing will suddenly "stop". After checking the app, the volume contro...

  • Casual Listener
  • Plan Free Country New Zealand Device Acer Aspire Operating System Windows 10 My Question or Issue Ever since the recent Spotify update for desktop, I have had an issue where the song I am pl...
  • OneByBoo
  • Community Legend
  • 934 Views
  • 1 replies
  • 0 likes
  • 934 Views
  • 1 replies
  • 0 likes

Media keys do not work - only in Spotify!

Spotify should fire their UX designer, period. I am sick and tired of all the UX experiments. On Monday Spotify behaves in one manner, on Tuesday - in another, on Wednesday - one more behavior manner. Every day I start the Spotify I wonder if it will...

  • Regular
  • Spotify should fire their UX designer, period. I am sick and tired of all the UX experiments. On Monday Spotify behaves in one manner, on Tuesday - in another, on Wednesday - one more behavior m...
  • Green-D
  • Regular
  • 836 Views
  • 2 replies
  • 3 likes
  • Windows
  • 836 Views
  • 2 replies
  • 3 likes

Playlists appear empty, cant play songs.

PlanPremiumCountryPH - living in Spain for a week.DevicePCOperating SystemWindows 10 My Question or IssueAlready reinstalled the app, and the playlists appear empty, and the rest of the music wont play. Web player works, but won't let me do searches.

  • Newbie
  • Plan Premium Country PH - living in Spain for a week. Device PC Operating System Windows 10   My Question or Issue Already reinstalled the app, and the playlists appear empty, and the ...
  • AndrewRobs01
  • Composer
  • 509 Views
  • 1 replies
  • 1 likes
  • 509 Views
  • 1 replies
  • 1 likes

We can't play this until you allow this track in the spotify phone app - Posted solution didn't work

PlanPremiumCountryAustraliaDeviceDesktop PCOperating SystemWindows 10 My Question or IssueWe can't play this until you allow this track in the spotify phone app When trying to play Akasha by Divination. Liking and unlike the track in the phone app di...

  • Music Fan
  • Plan Premium Country Australia Device Desktop PC Operating System Windows 10   My Question or Issue We can't play this until you allow this track in the spotify phone app When trying t...
  • 416 Views
  • 0 replies
  • 1 likes
  • 416 Views
  • 0 replies
  • 1 likes

Album Artwork

PlanPremiumCountryPortugalDevice Operating SystemWindows 10 My Question or IssueOn the playlist I have for the albuns the image of the covers but when enlarge the image to full screen I don´t have any image. How can I have the image of the cover?I se...

  • Regular
  • Plan Premium Country Portugal Device   Operating System Windows 10   My Question or Issue On the playlist I have for the albuns the image of the covers but when enlarge the image ...
  • nahyden69
  • Regular
  • 640 Views
  • 3 replies
  • 0 likes
  • 640 Views
  • 3 replies
  • 0 likes

Dislike Song - Particular Version or Global

I want to dislike a song, but only the particular song. For instance, I just heard a cover version of "Midnight Special" i don't like even though the original is good. If I dislike the cover, would you exclude other versions of that same song?

  • Casual Listener
  • I want to dislike a song, but only the particular song.  For instance, I just heard a cover version of "Midnight Special" i don't like even though the original is good.  If I dislike the co...
  • 385 Views
  • 0 replies
  • 0 likes
  • 385 Views
  • 0 replies
  • 0 likes