Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 55442 Views
  • 77 replies
  • 27 likes
  • 55442 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Nothanksman1
  • Visitor
  • 79991 Views
  • 272 replies
  • 21 likes
  • 79991 Views
  • 272 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5595 Views
  • 1 replies
  • 6 likes
  • 5595 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145868 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145868 Views
  • 0 replies
  • 26 likes

Weird connection issue

CountryUSADeviceHP notebookOperating SystemWindows 10 2004 My Question or IssueAfter the typical involuntary full version update of windows, my computer says it's not connected even though it is. I can browse, I can download, I can upload videos to Y...

  • Visitor
  •   Country USA Device HP notebook Operating System Windows 10 2004   My Question or Issue After the typical involuntary full version update of windows, my computer says it's not con...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

Storage

Plan PremiumCountry UK Device Lenovo Laptop/iphone 5s Operating System Windows 10 My Question or Issue I for some reason decided to change the storage location for offline use while not really knowing how (stupid I know) Now the location that was use...

  • Visitor
  • Plan Premium Country UK   Device Lenovo Laptop/iphone 5s   Operating System Windows 10     My Question or Issue  I for some reason decided to change the storage loca...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Desktop app stops responding

PlanPremium Operating SystemWindows 10 PC My Question or IssueDownloaded the desktop app yesterday. Every time I open it I'm able to browse and listen to music for about 2 minutes, after which the app stops responding: I can't pause or play any song,...

  • Newbie
  • Plan Premium   Operating System Windows 10 PC   My Question or Issue Downloaded the desktop app yesterday. Every time I open it I'm able to browse  and listen to music for about...
  • 467 Views
  • 0 replies
  • 0 likes
  • 467 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution How can I remove unwanted greyed out songs in favorite songs list?

PlanPremiumCountryGermany DeviceWindows 10 Computer 64bitOperating SystemWindows 10 My Question or IssueHello,as you can see because of the screenshot, I can not remove any greyed out songs in my favorite songs list. These songs are added to the list...

  • Visitor
  • Plan Premium Country Germany   Device Windows 10 Computer 64bit Operating System Windows 10   My Question or Issue Hello, as you can see because of the screenshot, I can not rem...
  • user-removed
  • Not applicable
  • 1648 Views
  • 4 replies
  • 0 likes
  • Desktop
    Help
    Windows
  • 1648 Views
  • 4 replies
  • 0 likes

Local files unable to find japanese titles anymore

The issue is with the search function of japanese language. It stopped working for me as. The files only show up now if any of the name or artist/album metadata contain english which they can be searched by but japanese language results in 0 results....

  • Casual Listener
  • The issue is with the search function of japanese language. It stopped working for me as. The files only show up now if any of the name or artist/album metadata contain english which they can be sear...
  • 459 Views
  • 0 replies
  • 0 likes
  • bug
    Japanese
    local file
    Search
  • 459 Views
  • 0 replies
  • 0 likes

Superuser Contribution I can't see specific local files on Spotify

PlanFreeCountryBrazilDevicePCOperating SystemWindows 10 My Question or Issue Every other local file on my computer shows on Spotify, but for some reason only the files from this one specific album do not show, no matter what I do. (the album is "Walk...

namelessliberty_0-1591929684297.png
  • Casual Listener
  •   Plan Free Country Brazil Device PC Operating System Windows 10   My Question or Issue  Every other local file on my computer shows on Spotify, but for some reason only the...
  • rinjyu
  • Casual Listener
  • 1059 Views
  • 2 replies
  • 0 likes
  • 1059 Views
  • 2 replies
  • 0 likes

Spotify won't play Dan Carlin's Hardcore History podcast

PlanPremiumCountryNorwayDeviceSamsung Galaxy S8, and 2 different PCs on different locationsOperating SystemWin10 My Question or IssueFor the last week, every time I've tried listening to Dan Carlin's Hardcore History podcast, it just won't start play...

  • Regular
  • Plan Premium Country Norway Device Samsung Galaxy S8, and 2 different PCs on different locations Operating System Win10   My Question or Issue For the last week, every time I've tried ...
  • 6charliebrownsp
  • Visitor
  • 3122 Views
  • 3 replies
  • 1 likes
  • 3122 Views
  • 3 replies
  • 1 likes

Spotify siempre tiene algún problema y no funciona.

PlanFreeCountrySpainOperating System Windows 10 My Question or IssueCuando enciendo Spotify pueden ocurrir varias cosas:1) Funciona correctamente pero no puedo buscar nada.2) Tarda más de 20 minutos en empezar a funcionar, algunas opciones como la bú...

  • Newbie
  •   Plan Free Country Spain Operating System  Windows 10   My Question or Issue Cuando enciendo Spotify pueden ocurrir varias cosas: 1) Funciona correctamente pero no puedo bus...
  • 1034 Views
  • 0 replies
  • 2 likes
  • Prob
  • 1034 Views
  • 0 replies
  • 2 likes

Superuser Contribution spotify doesnt work on my PC

PlanpremiumCountryGREECEDevicePCOperating SystemWindows 10 My Question or IssueSPOTIFY STARTS, BUT DOES NOT PLAY MUSIC. JUST SKIP TO NEXT AND NEXT AND NEXT SONG. PLAYS ONLY THROUGH WEB NOT FROM THE INSTALLED PROGRAMM,I UNINSTALLED IT AND RE INSTALL, ...

  • Visitor
  • Plan premium Country GREECE Device PC Operating System Windows 10   My Question or Issue SPOTIFY STARTS, BUT DOES NOT PLAY MUSIC. JUST SKIP TO NEXT AND NEXT AND NEXT SONG. PLAYS ONLY T...
  • Ivan
  • Spotify Legend
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Lyric button

Do not display microphone button in the bottom-right.  

  • Visitor
  • Do not display microphone button in the bottom-right.    
  • 322 Views
  • 0 replies
  • 1 likes
  • 322 Views
  • 0 replies
  • 1 likes

Solved!! Local Files don't refresh

Hi, I've got the problem that when I change something in my local files (in Windows Explorer), e.g. remove a folder, rename a folder or relocate it, Spotify doesn't "get it" and shows the files multiple times (some gray) or isn't able to play them (e...

  • Regular
  • Hi, I've got the problem that when I change something in my local files (in Windows Explorer), e.g. remove a folder, rename a folder or relocate it, Spotify doesn't "get it" and shows the files multi...
  • D3adbolt
  • Newbie
  • 3188 Views
  • 3 replies
  • 0 likes
  • Windows
  • 3188 Views
  • 3 replies
  • 0 likes

Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountryUKDeviceWindows PCOperating SystemWindows 10 My Question or IssueI keep getting the message in the title appear on my spotify, it happens when i try and play any song from any playlist, it skips through the whole thing and then disp...

  • Visitor
  • Plan Premium Country UK Device Windows PC Operating System Windows 10   My Question or Issue I keep getting the message in the title appear on my spotify, it happens when i try and pla...
  • 1262191564
  • Newbie
  • 380 Views
  • 2 replies
  • 1 likes
  • 380 Views
  • 2 replies
  • 1 likes

Can't resume playback after some time

Plan:PremiumCountryChileDeviceHP ProbookOperating SystemFedora Linux(Chrome Version 83.0.4103.116 (Official Build)) My Question or IssueAfter a while of playback being paused, for periods as short as 1 hour, I can't resume playback and I get the foll...

Screenshot from 2020-07-08 12-12-17.png
  • Casual Listener
  • Plan: Premium Country Chile Device HP Probook Operating System Fedora Linux(Chrome Version 83.0.4103.116 (Official Build))   My Question or Issue After a while of playback being paused...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to play Artist Radio

I'm unable to play Artist Radio for Keith Jarrett - web player says 'Error Could not load this playlist' and android player says 'Missing Playlist This playlist is no longer valid. Please try another one' PlanPremiumCountryUSADeviceandroid, web Opera...

  • Music Fan
  • I'm unable to play Artist Radio for Keith Jarrett - web player says 'Error Could not load this playlist' and android player says 'Missing Playlist This playlist is no longer valid. Please try another...
  • Krause
  • Visitor
  • 1733 Views
  • 4 replies
  • 2 likes
  • 1733 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution New user. Can't seem to get going with Spotify. Totally confused

PlanFreeCountryUKDeviceDesktopOperating SystemWindows 10 My Question or IssueNew User. Worked okay 1st time but now, 2nd time I tried to use Spotify, it just scrolls through a playlist without playing. Haven't got a clue why or what to do as this is ...

  • Casual Listener
  • Plan Free Country UK Device Desktop Operating System Windows 10   My Question or Issue New User. Worked okay 1st time but now, 2nd time I tried to use Spotify, it just scrolls thr...
  • TheRave
  • Casual Listener
  • 402 Views
  • 3 replies
  • 0 likes
  • 402 Views
  • 3 replies
  • 0 likes

Liked songs not appearing as liked in the Album they come from

PremiumWindows 10 (may apply to other platforms) Quite often songs which I have liked in my Artists library from an album, appear as liked in my artists library , but not in the album when I access the album via the artists' page. If I play a track f...

  • Roadie
  • Premium Windows 10 (may apply to other platforms)   Quite often songs which I have liked in my Artists library from an album, appear as liked in my artists library , but not in the album when...
  • MarkWilliams123
  • Roadie
  • 598 Views
  • 5 replies
  • 0 likes
  • 598 Views
  • 5 replies
  • 0 likes

Solved!! No album display

PlanFreeCountry DeviceAcer Aspire (2019)Operating SystemWindows 10 My Question or Issuehey guys i don't know if this has already been addressed but, i recently created a few playlists with all the artists i want. the playlist below is the first of th...

  • Casual Listener
  •   Plan Free Country   Device Acer Aspire (2019) Operating System Windows 10   My Question or Issue hey guys i don't know if this has already been addressed but, i recently c...
  • CollinD72
  • Casual Listener
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Desktop won't resume playback after a period of inactivity

PlanPremiumCountryChileDeviceHP ProbookOperating SystemFedora Linux 31BrowserChrome 83.0.4103.116 (Official Build) My Question or IssueAfter a while of inactivity on the desktop player, generally 12 hours (sometime less),I can't resume the playback. ...

Screenshot from 2020-07-08 12-12-17.png
  • Casual Listener
  • Plan Premium Country Chile Device HP Probook Operating System Fedora Linux 31 Browser Chrome 83.0.4103.116 (Official Build)  My Question or Issue After a while of inactivity on t...
  • 135 Views
  • 0 replies
  • 0 likes
  • Desktop
  • 135 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant play any music on spotify for windows

PlanPremiumCountryNew ZealandDevicePCOperating SystemWindows 10 My Question or Issue Im not able to play any music on spotify for windows. If i start a playlist in will skip form all the music without playing anything. If I click an individual song i...

  • Casual Listener
  • Plan Premium Country New Zealand Device PC Operating System Windows 10   My Question or Issue   Im not able to play any music on spotify for windows. If i start a playlist in wil...
  • redsd
  • Music Fan
  • 585 Views
  • 5 replies
  • 1 likes
  • 585 Views
  • 5 replies
  • 1 likes

Local files greyed out and some not appearing

PlanFreeCountryHong KongDevicePCOperating SystemWindows 7 My Question or IssueThe story begins when I downloaded some new songs and added to my local file, but Spotify isn't showing those newly added songs.And so I followed this "solution"https://com...

  • Regular
  • Plan Free Country Hong Kong Device PC Operating System Windows 7   My Question or Issue The story begins when I downloaded some new songs and added to my local file, but Spotify is...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes