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[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
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  • Mac
    Windows
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FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 51701 Views
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  • Windows
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Plays a different song BUG. Does this happens to you also ?

Hi,When I change the music from the browser bit I listen from my mobile it plays a different song. First I will put into context why I want to play the song from my desktop browser but the song to be casted from my phone. When I commute from home to ...

  • Newbie
  • Hi, When I change the music from the browser bit I listen from my mobile it plays a different song.   First I will put into context why I want to play the song from my desktop browser but the...
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  • 110 Views
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Spotify saying does not support browser yet browser is latest version.

PlanPremiumCountry USA DeviceDesktopOperating SystemWindows 7Browser:Firefox/Mozilla 68.0.1 64-bit My Question or IssueGetting error message every song or every other song. Have to reload the window but error still occuring. Version of browser is up ...

  • Visitor
  • Plan Premium Country USA   Device Desktop Operating System Windows 7 Browser: Firefox/Mozilla 68.0.1 64-bit   My Question or Issue Getting error message every song or every othe...
  • 259 Views
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  • 259 Views
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Artist Alphabetical Sort & Type to Find Issue

PlanPremiumCountryUnited KingdomDeviceCustom PCOperating SystemWindows 10 (.exe not from Windows Store) My Question or IssueHi, For the last 3-4 months, all of my playlists have lost the ability to use the type to find function on the playlist to qui...

  • Casual Listener
  • Plan Premium Country United Kingdom Device Custom PC Operating System Windows 10 (.exe not from Windows Store)   My Question or Issue Hi,   For the last 3-4 months, all of my pl...
  • mrepicpotato
  • Casual Listener
  • 387 Views
  • 1 replies
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  • 387 Views
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Fichiers locaux sans noms

Bonjour, les titres lorsque j'importe depuis mon pc sont absents (vide) pour plus de la moité de ma collection de musique et je ne sais pas pourquoi y aurait-il des solutions. Merci

  • Newbie
  • Bonjour, les titres lorsque j'importe depuis mon pc sont absents (vide) pour plus de la moité de ma collection de musique et je ne sais pas pourquoi y aurait-il des solutions. Merci
  • viviancroquet
  • Visitor
  • 234 Views
  • 1 replies
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  • 234 Views
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Album and artist art/pictures are blank

Recently, my Spotify desktop app has been showing artists and album pictures blank or broken. I've tried clearing the cache and reinstalling the app and it did not solve this issue. Anyone have any ideas? I have a premium account and am listening on ...

  • Casual Listener
  • Recently, my Spotify desktop app has been showing artists and album pictures blank or broken. I've tried clearing the cache and reinstalling the app and it did not solve this issue. Anyone have any i...
  • acarrier1011
  • Casual Listener
  • 298 Views
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  • 298 Views
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After last update cannot update playlists description and resize sidebar size

After the last update I am unable to edit playlist description (they do not save) and also resize left sidebar :(. Please stop breaking things. Desktop app is fantastic but every time you update something you brake 3 things in the same time. I feel l...

  • Regular
  • After the last update I am unable to edit playlist description (they do not save) and also resize left sidebar :(. Please stop breaking things. Desktop app is fantastic but every time you update some...
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  • 109 Views
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Double Clicking to Play Remote Device Doesn't Work

DevicePC, Roku, Google Home, Android My Question or IssueWhen streaming music to another device, double clicking on a song to play that song does not work. Right clicking, adding to queue, and skipping the current song does work however. This occurs ...

  • Regular
  • Device PC, Roku, Google Home, Android     My Question or Issue When streaming music to another device, double clicking on a song to play that song does not work. Right clicking, adding...
  • Hadora
  • Casual Listener
  • 271 Views
  • 3 replies
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  • 271 Views
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Desktop Overlay shown even when turned off?

PlanFreeCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHello, I recently downloaded the latest version of Spotify and noticed that when I use my media keys on my keyboard, an overlay appears with no album cover art but rat...

  • Visitor
  • Plan Free Country United States Device PC Operating System Windows 10   My Question or Issue Hello,  I recently downloaded the latest version of Spotify and noticed that when I u...
  • 147 Views
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  • 147 Views
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Solved!! Too small resizing of album cover (since 2019-08-06)

PlanPremiumCountrySwedenDeviceLaptopOperating SystemWindows My Question or IssueSince yesterdays update, it is no longer possible to resize the album cover in the lover left corner. The album cover used to be twice as big before the update. I really ...

  • Casual Listener
  • Plan Premium Country Sweden Device Laptop Operating System Windows   My Question or Issue Since yesterdays update, it is no longer possible to resize the album cover in the l...
  • flindra
  • Casual Listener
  • 1437 Views
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  • 1437 Views
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Spotify overlay not showing song's name!

PlanPremiumDevicePCOperating SystemWindows 10 My Question or IssueUsing multimedia key, i can't see the song's name in the overlay. Any ideas?

  • Visitor
  •   Plan Premium Device PC Operating System Windows 10   My Question or Issue Using multimedia key, i can't see the song's name in the overlay. Any ideas?
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  • 164 Views
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What is the DEFAULT quality for desktop PC downloads

My Question or IssueWhen Spotify erased my downloaded songs (again) I looked at my preferences and the download quality option has been removed (the streaming one remains).What is the DEFAULT quality for desktop PC downloads? Do I have to search for ...

  • Roadie
  • My Question or Issue When Spotify erased my downloaded songs (again) I looked at my preferences and the download quality option has been removed (the streaming one remains). What is the DEFAULT qua...
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  • 148 Views
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Liked Songs Do Not Keep Heart

PlanPremium My Question or IssueI can like songs through the heart and the "..." to the left of the song duration. My issue comes to the song keeping the heart. It will show up in my "Liked Songs," but it will not have the heart anymore. Is there a w...

  • Newbie
  • Plan Premium   My Question or Issue I can like songs through the heart and the "..." to the left of the song duration. My issue comes to the song keeping the heart. It will show up in my "Li...
  • 200 Views
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  • 200 Views
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Disable Audio Overlay on Lock Screen Only

DeviceHP Envy PC, Windows 10 Yo, I recently got this computer and one thing I notice it does is show what was just playing on spotify (see picture) and chrome when I was using it last. I don't want that to be on the lock screen, BUT: I am aware that ...

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  • Casual Listener
  • Device HP Envy PC, Windows 10   Yo,    I recently got this computer and one thing I notice it does is show what was just playing on spotify (see picture) and chrome when I was usi...
  • 932 Views
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  • 932 Views
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problemas de acessibilidade com software leitor de telas

olá. uso o spotify com o windows. ocorre que o aplicativo, a vários meses, começou apresentar um probleminha de acessibilidade que torna seu uso estremamente difícil para deficientes visuais que se utilizam leitores de tela como o JAWS e o NVDA. o pr...

  • Newbie
  • olá. uso o spotify com o windows.    ocorre que o aplicativo, a vários meses, começou apresentar um probleminha de acessibilidade que torna seu uso estremamente difícil para deficientes v...
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Connect to Local Devices Only

PlanPremiumCountryCanadaOperating SystemWindows 10 My Question or IssueSorry if this is something that has been posted already. Trying to search for this issue for only the desktop windows app was not easy and I did not find anything. My request/issu...

  • Visitor
  • Plan Premium Country Canada Operating System Windows 10   My Question or Issue Sorry if this is something that has been posted already. Trying to search for this issue for only the deskt...
  • 889 Views
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  • 4 likes
  • chromecast
    device setting
    Windows
  • 889 Views
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Import iTunes Playlists

New Spotify user here. I want to import some iTunes playlists. I found lots of instructions for this with a google search, but they all say to open file, import, import playlist. When I go to the file menu, there is no import option. Has Spotify done...

  • Newbie
  • New Spotify user here.  I want to import some iTunes playlists.  I found lots of instructions for this with a google search, but they all say to open file, import, import playlist.  Wh...
  • chandail
  • Casual Listener
  • 709 Views
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  • 709 Views
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New Facebook account

I recently deleted the facebook account I made my spotify account with, now I can't disconnect nor connect a facebook account to my Spotify account. I have made a spotify password and all, and my username is a bunch of numbers just as it said it woul...

  • Newbie
  • I recently deleted the facebook account I made my spotify account with, now I can't disconnect nor connect a facebook account to my Spotify account. I have made a spotify password and all, and my use...
  • DanifC
  • Composer
  • 159 Views
  • 1 replies
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  • 159 Views
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Desktop and TV display different artist and track?

PlanPremiumCountrySwedenDevicePCOperating SystemWindows 10My Question or IssueMy usual way of listening to spotify is via my windows 10 Spotyfy App desktop pc and connect to my reciver (Denon AVR X2300W) via home netvork.The reciver then displays the...

  • Regular
  • Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue My usual way of listening to spotify is via my windows 10 Spotyfy App desktop pc and connect to my reci...
  • 278 Views
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Superuser Contribution New account albums vanished

PlanPremiumCountryUSA DevicePCOperating Systemwindows 10 My Question or IssueJust signed up yesterday. Yesterday could find some albums (in particular Blue Oyster Cult: Curse of the Hidden Mirror, and Blue Oyster Cult: Heaven Forbid . Today those alb...

  • Newbie
  •   Plan Premium Country USA   Device PC Operating System windows 10   My Question or Issue Just signed up yesterday. Yesterday could find some albums (in particular Blue Oys...
  • Katerina
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
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Superuser Contribution Sorting playlists alphabetically

PlanPremiumCountryFinlandDevicePCOperating SystemWindows 10 My Question or Issue I often sort my long playlists alphabetically by the artist name. I sometimes also create playlists with alphabetical themes or based on the first letters of the artist'...

  • Regular
  • Plan Premium Country Finland Device PC Operating System Windows 10   My Question or Issue   I often sort my long playlists alphabetically by the artist name. I sometimes also cre...
  • Katerina
  • Spotify Legend
  • 598 Views
  • 4 replies
  • 0 likes
  • 598 Views
  • 4 replies
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